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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294178 Views

529 replies

34 likes

Account
Free
  • 294178 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542239 Views

990 replies

115 likes

Account
  • 542239 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129789 Views

74 replies

12 likes

Account
Login
Premium
  • 129789 Views
  • 74 replies
  • 12 likes

Solved!! Accidentally deleted my playlist / 99% of songs on playlist

Hi, i've unfortunately managed to delete about 99% of my playlist which consisted of over a thousand songs, leaving only 4-5 songs left. I'm really hoping that a moderator will reply and help me to restore the missing songs. I've read in other simila...

Casual Listener

Hi, i've unfortunately managed to delete about 99% of my playlist which consisted of over a thousand songs, leaving only 4-5 songs left.    I'm really hoping that a moderator will reply...

MattSuda

Spotify Star

1710 Views

16 replies

0 likes

  • 1710 Views
  • 16 replies
  • 0 likes

Student Discount

I am a college student and am trying to sign up for the student discount. None of the pages that I have found or have been sent to have solved the issue. I tried cancelling my premium subscription and then trying to re-sign up to get the discount but...

Visitor

I am a college student and am trying to sign up for the student discount. None of the pages that I have found or have been sent to have solved the issue. I tried cancelling my premium subscription an...

MattSuda

Spotify Star

804 Views

4 replies

4 likes

Account
Premium
Subscription
  • 804 Views
  • 4 replies
  • 4 likes

cannot delete account

I'm paying $9.99 each month for spotify. I want to unsubscribe but spotify says I don't have a premium account, only a free one even though I am getting billed. I don't want the account anymore and I want to stop being billed. please help!!!

Newbie

I'm paying $9.99 each month for spotify. I want to unsubscribe but spotify says I don't have a premium account, only a free one even though I am getting billed. I don't want the account anymore and I...

MattSuda

Spotify Star

396 Views

3 replies

0 likes

Premium
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally deleted my playlist / 100% of songs on playlist

Hello, so a few days ago i just accidentally removed all of the songs in my "ze playlist" playlist. I really hope some mod can help me get it restored because i had over 1800~ songs there. I've already tried to contact the costumer support but it did...

Casual Listener

Hello, so a few days ago i just accidentally removed all of the songs in my "ze playlist" playlist. I really hope some mod can help me get it restored because i had over 1800~ songs there. I've alrea...

MattSuda

Spotify Star

582 Views

3 replies

1 likes

Account
Other
  • 582 Views
  • 3 replies
  • 1 likes

Solved!! username or email you provided is not associated with an active Spotify account.

So I got hacked a few days ago. The support team managed to fix that today, I reset my password etc and I was listening happily for a while on my ipad and pc, then I tried to log in to my account to re-add my payment details, and then got an error me...

Casual Listener

So I got hacked a few days ago. The support team managed to fix that today, I reset my password etc and I was listening happily for a while on my ipad and pc, then I tried to log in to my account to ...

MattSuda

Spotify Star

4570 Views

3 replies

0 likes

Login
Premium
  • 4570 Views
  • 3 replies
  • 0 likes

Linking accounts

Hi! i'm having an issue linking two accounts (one from FB, the other from Spotify). The thing is that i've one account (the facebook one) that is premium, and the other one is free (the Spotify one). First i created the facebook one, and now i've cre...

Casual Listener

Hi! i'm having an issue linking two accounts (one from FB, the other from Spotify). The thing is that i've one account (the facebook one) that is premium, and the other one is free (the Spotify one)....

MattSuda

Spotify Star

310 Views

1 replies

0 likes

Account
Free
Premium
  • 310 Views
  • 1 replies
  • 0 likes

Can't connect to Facebook.

Hi! I have a regular account with Spotify under teh email address . I wanted to connect it to facebook but its telling me its temporarily unavailable. That's about a month ago till now. I understand also that can have a profile picture and change pro...

Newbie

Hi!   I have a regular account with Spotify under teh email address <removed>. I wanted to connect it to facebook but its telling me its temporarily unavailable. That's about a month a...

MattSuda

Spotify Star

187 Views

1 replies

0 likes

Account
  • 187 Views
  • 1 replies
  • 0 likes

Can't change country (Spotify Free)

I had spotify back home in the UK and have since moved to Australia. I started a free premium trial when I got here and before the trial ended, I updated my card details with my Australian bank card and selected ok when I got the message that this wo...

Newbie

I had spotify back home in the UK and have since moved to Australia. I started a free premium trial when I got here and before the trial ended, I updated my card details with my Australian bank ...

MattSuda

Spotify Star

407 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 407 Views
  • 1 replies
  • 0 likes

Recent data update with phone network - lose premium spotify

Hello, I have recently upgraded my data allowance on phone contract, but since doing so I have lost my spotify premium which came with my Vodafone package and only get optic to "upgrade" or "shuffle page". Help please?

Newbie

Hello, I have recently upgraded my data allowance on phone contract, but since doing so I have lost my spotify premium which came with my Vodafone package and only get optic to "upgrade" or "shuffle ...

MattSuda

Spotify Star

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Wrong account at log in.

I'em SO tired of watching my friends face and name, when i log in on Spotify, and i feel like i've been trying everything without result.-I've tried to disconnect to facebook & connect again.-I've tried to disconnect from all users. And my friend doe...

Casual Listener

I'em SO tired of watching my friends face and name, when i log in on Spotify, and i feel like i've been trying everything without result. -I've tried to disconnect to facebook & connect aga...

MattSuda

Spotify Star

216 Views

1 replies

1 likes

Account
Login
  • 216 Views
  • 1 replies
  • 1 likes

Change of connection method

Hi, Now I'm connected through Facebook and I'm a premium member. But I don't want to connected through Facebook anymore. How can I connect my membership through an e-mail account and keep my premium membership going?

Visitor

Hi, Now I'm connected through Facebook and I'm a premium member. But I don't want to connected through Facebook anymore. How can I connect my membership through an e-mail account and keep m...

MattSuda

Spotify Star

417 Views

1 replies

0 likes

Premium
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Trying to delete my account

Hey everyone, So, I'm trying to delete my account because when I created it, I wasn't smart enough to realize that including the name of a well-known coorporation might not be such a great idea. I've requested my account to be deleted and got an auto...

Visitor

Hey everyone,   So, I'm trying to delete my account because when I created it, I wasn't smart enough to realize that including the name of a well-known coorporation might not be such a great i...

MattSuda

Spotify Star

386 Views

3 replies

0 likes

Account
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! student discount with Facebook

I cant get the student discount with my Facebook account and its so frustrating.. please help!

Visitor

I cant get the student discount with my Facebook account and its so frustrating.. please help!

MattSuda

Spotify Star

1369 Views

13 replies

0 likes

Account
Premium
Subscription
  • 1369 Views
  • 13 replies
  • 0 likes

Solved!! I Want to CANCEL Premium but there is NO OPTION to do so in my account

I looked up Spotify's instructions on how to Cancel my Subscription but there is no "cancel" anything option on ANY page. I want to cancel immediately.

Casual Listener

I looked up Spotify's instructions on how to Cancel my Subscription but there is no "cancel" anything option on ANY page. I want to cancel immediately.

SkateB8

Casual Listener

7242 Views

2 replies

1 likes

Premium
  • 7242 Views
  • 2 replies
  • 1 likes

Hello Guys, I Forgot my password but I'm still paying 9.99£ pm

Hello guys.I've a big problem with my spotify account.. I'm still paying 9.99£ pm but I'm not using spotify from long time.the problem is that I forgot my password, but I can give to you my bank account details to check and fix this problem.thank you...

Newbie

Hello guys. I've a big problem with my spotify account.. I'm still paying 9.99£ pm but I'm not using spotify from long time. the problem is that I forgot my password, but I can give to you my bank ...

MattSuda

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

account location

Spotify wont let me change my accounts location with updating my payment options. i cant update them because there are none and there is no visible way of adding them. how can i change my location? i tried using the contact form but they sent an emai...

Newbie

Spotify wont let me change my accounts location with updating my payment options. i cant update them because there are none and there is no visible way of adding them. how can i change my location? i...

MattSuda

Spotify Star

187 Views

1 replies

0 likes

Account
  • 187 Views
  • 1 replies
  • 0 likes

profile picture

I signed in through face book one time. once. and by doing so, spotify used my facebook picture as a profile puicture. I quicky disconnected from facebook. I disconnected through spotify, and I went into facebook and disabled the app through there to...

Newbie

I signed in through face book one time.  once.  and by doing so, spotify used my facebook picture as a profile puicture.  I quicky disconnected from facebook.  I disconnected thro...

MattSuda

Spotify Star

329 Views

1 replies

0 likes

Account
Login
Security
  • 329 Views
  • 1 replies
  • 0 likes

Steps to enroll for student discount are not appearing.

I am trying to enroll for the U.S student discount for premium but as soon as I click on the $4.99 to get premium it just takes me back to my account and won't let me subscribe. I have tried logging out and starting from zero but it does not work. An...

Newbie

I am trying to enroll for the U.S student discount for premium but as soon as I click on the $4.99 to get premium it just takes me back to my account and won't let me subscribe. I have tried logging ...

Qpix

Newbie

257 Views

2 replies

0 likes

Subscription
  • 257 Views
  • 2 replies
  • 0 likes

Can't change my credit card

My credit card was stolen, so I'm trying to link Spotify to another one. However, the field to enter the number isn't working. There's no way to type in it.

Newbie

My credit card was stolen, so I'm trying to link Spotify to another one. However, the field to enter the number isn't working. There's no way to type in it. 

MattSuda

Spotify Star

187 Views

1 replies

0 likes

Account
Subscription
  • 187 Views
  • 1 replies
  • 0 likes