Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9954 Views
  • 3 replies
  • 9 likes
  • Security
  • 9954 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496979 Views
  • 982 replies
  • 112 likes
  • Account
  • 496979 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214149 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214149 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122781 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122781 Views
  • 72 replies
  • 12 likes

Spotify Support wont fix my issue, but rather ignores my requests.

Unfortunately I am getting the vibe that no one at Spotify wants to assist nor fix my error on their end. I have sent emails, fb messages, etc,etc....> with one response from a Shirly- who asked me to do a reinstall, which I did, and I wrote her back...

  • Visitor
  • Unfortunately I am getting the vibe that no one at Spotify wants to assist nor fix my error on their end.  I have sent emails, fb messages, etc,etc....> with one response ...
  • user-removed
  • Not applicable
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

I have one registered account and am being charged twice

I have one registered Spotify account and have only been charged once every month until this month when my payment was late.I have now been charged twice and had the spotify support team tell me that they have not charged me twice and I in fact have ...

  • Newbie
  • I have one registered Spotify account and have only been charged once every month until this month when my payment was late. I have now been charged twice and had the spotify support team tell me th...
  • meahtenoha
  • Spotify
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Can't use Spotify in Offline mode

I can't use Spotify in Offline mode even though I have a Premium account. Everytime I try to use Spotify it asks me to login in with an internet connected. This a new problem; it never used to do this.

  • Newbie
  • I can't use Spotify in Offline mode even though I have a Premium account. Everytime I try to use Spotify it asks me to login in with an internet connected. This a new problem; it never used to do thi...
  • meahtenoha
  • Spotify
  • 654 Views
  • 1 replies
  • 0 likes
  • Premium
  • 654 Views
  • 1 replies
  • 0 likes

Spotify Not Transferring Money From Bank

I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details aren't wrong on hte card. Is anyone else having an...

  • Newbie
  • I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details...
  • Amarro
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Spotify Won't Connect to Facebook

I cannot get Spotify to connect to Facebook, so I can share things on my timeline. I go to files/connect to facebook.....but it just brings up a page that says OK....but it still isn't connected. I also go to edit/preferences/connect to facebook....a...

  • Newbie
  • I cannot get Spotify to connect to Facebook, so I can share things on my timeline.   I go to files/connect to facebook.....but it just brings up a page that says OK....but it still isn't con...
  • XDreamOZ
  • Newbie
  • 3784 Views
  • 5 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
  • 3784 Views
  • 5 replies
  • 2 likes

Solved!! Facebook Connect Issues

Hi, I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account? This isn't the case as I've only ever had one spotify account. I've even been onto my FB settings and deleted al...

  • Visitor
  • Hi,   I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account?   This isn't the case as I've only ever had o...
  • user-removed
  • Not applicable
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
  • 383 Views
  • 2 replies
  • 0 likes

Account seems hidden/private even though set to public

Hello, I have checked all my settings and even though my account is set to public and my music viewable etc. people are still having trouble searching for me. My account appears to be hidden and people can't see what I've been listening to. Any help ...

  • Casual Listener
  • Hello,   I have checked all my settings and even though my account is set to public and my music viewable etc. people are still having trouble searching for me. My account appears to be hidd...
  • louisehitchings
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • Account
  • 512 Views
  • 2 replies
  • 0 likes

premium account

I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login approvals but I don't have the phone to which they...

  • Newbie
  • I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
  • 205 Views
  • 1 replies
  • 0 likes

Upgrading to spotify premium student account through Facebook

Hello everyone, i am currently using Facebook to log into my sportify acouunt and i am also a student. I want to start using sportify premium and i udnerstand there is a discount for students. Issue is when I go to log into my account though the "get...

  • Newbie
  • Hello everyone,   i am currently using Facebook to log into my sportify acouunt and i am also a student. I want to start using sportify premium and i udnerstand there is a discount for student...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

How do I change my premium account to be not via FB?

I bought Premium a year ago and had a Spotify account not linked to FB, which I loved. After a lapse of three months, have just renewed it, this time via monthly DD but instead of connecting to my existing account, it has made a new one connected to ...

  • Newbie
  • I bought Premium a year ago and had a Spotify account not linked to FB, which I loved.  After a lapse of three months, have just renewed it, this time via monthly DD but instead of co...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Spotify Student discount

Hi, so i'm trying to get the student discount but its not working, whenever i click the spotfiy student page, and click get premium it takes me to my account overview page, and I already have premium! I have no idea how to redeem this. On the help pa...

  • Casual Listener
  • Hi, so i'm trying to get the student discount but its not working, whenever i click the spotfiy student page, and click get premium it takes me to my account overview page, and I already have premium...
  • TunaLobster
  • Newbie
  • 512 Views
  • 4 replies
  • 0 likes
  • Premium
  • 512 Views
  • 4 replies
  • 0 likes

Client stuck on logging in screen, just bought premium, need urgent help

When I try to log into the Spotify client, I type in my credentials but it just hangs on my loading screen forever. "Logging in..."Occasionally it will just stop loading and bring me back to login page. Other times it will bring me back to the login ...

  • Casual Listener
  • When I try to log into the Spotify client, I type in my credentials but it just hangs on my loading screen forever. "Logging in..." Occasionally it will just stop loading and bring me back to login ...
  • tristancorb
  • Casual Listener
  • 1073 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1073 Views
  • 2 replies
  • 0 likes

Se me borro la lista de matrimonio

Hola Porfavor se me borro la lista de musica de mi matrimonio...help!!!, solo trate de desvincular mi cuenta de facebook a mi perfil de spotify, y al hacerlo se borro todo Mi perfil es Daniel Che Calderon

  • Newbie
  • Hola Porfavor se me borro la lista de musica de mi matrimonio...help!!!, solo trate de desvincular mi cuenta de facebook a mi perfil de spotify, y al hacerlo se borro todo    Mi perfil es...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Other
  • 209 Views
  • 1 replies
  • 0 likes

Premium to Student Discount

I am trying to change my spotify account to a student discount because I am eligible but every time I press the "get premium" button on the page for it, it redirects me to my premium subscription page with no option to change it.

  • Newbie
  • I am trying to change my spotify account to a student discount because I am eligible but every time I press the "get premium" button on the page for it, it redirects me to my premium subscription pag...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Editing my spotify profile

I created a spotify account a while ago using an email. Now that I'm beginning to follow my friends I want to add a profile picture and my name (instead of just my username) to my existing account or link it to facebook. Is there a way to do this? I ...

  • Visitor
  • I created a spotify account a while ago using an email. Now that I'm beginning to follow my friends I want to add a profile picture and my name (instead of just my username) to my existing account or...
  • MattSuda
  • Spotify Star
  • 681 Views
  • 6 replies
  • 0 likes
  • Premium
  • 681 Views
  • 6 replies
  • 0 likes

Account delete

hello everyone;my accout spotfy not work anymore.I had an account associated with an email, I tried to log on again and is associated facebook account automatically. Now I lost all playlists.What can I do?

  • Casual Listener
  • hello everyone; my accout spotfy not work anymore. I had an account associated with an email, I tried to log on again and is associated facebook account automatically. Now I lost all playlists. Wh...
  • MattSuda
  • Spotify Star
  • 1273 Views
  • 3 replies
  • 1 likes
  • Login
    Other
  • 1273 Views
  • 3 replies
  • 1 likes

Believe account was hacked, Spotify help email unresponsive

I believe my account was hacked because all my login details changed overnight and when I send a password reset, it never arrives at my account email address. Tried all the usual suspects, spam folders etc, and am completely baffled. What's more baff...

  • Regular
  • I believe my account was hacked because all my login details changed overnight and when I send a password reset, it never arrives at my account email address. Tried all the usual suspects, spam folde...
  • MattSuda
  • Spotify Star
  • 610 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 610 Views
  • 8 replies
  • 0 likes

Can't Get to Student Discount Registration

I am 17 and have been accepted into a D1 university. I have my student ID number and my email address. When I try to follow the steps to go through the application process, I start as instructed by logging into my account. When I do so, I am not prom...

  • Newbie
  • I am 17 and have been accepted into a D1 university. I have my student ID number and my email address. When I try to follow the steps to go through the application process, I start as instructed by l...
  • MattSuda
  • Spotify Star
  • 474 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 474 Views
  • 3 replies
  • 1 likes

Solved!! Ayuda por favor

Hola gente, quisiera saber como hacer para tener el spotify minimizado en la parte inferior del reloj, con la nueva version no logro encontrar la opcion para realizarlo, si alguien me puede ayudar se lo agradeceria, me gusta tenerlo de ese modo, no e...

  • Newbie
  • Hola gente, quisiera saber como hacer para tener el spotify minimizado en la parte inferior del reloj, con la nueva version no logro encontrar la opcion para realizarlo, si alguien me puede ayudar se...
  • MattSuda
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Premium
  • 474 Views
  • 1 replies
  • 0 likes

Subscription Problems

I had a subscription for spotify. The day before it expired I cancelled it because I wanted to switch back to the free version. But the next day I had a charge on my bank account for $9.99 from spotify. I would really like to switch back to the free ...

  • Casual Listener
  • I had a subscription for spotify. The day before it expired I cancelled it because I wanted to switch back to the free version. But the next day I had a charge on my bank account for $9.99 from spoti...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes