Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 393917 Views
  • 940 replies
  • 107 likes
  • Account
  • 393917 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169939 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169939 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98613 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98613 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Can't' change password

Hi, I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address." What do I do?

  • Newbie
  • Hi, I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."   What do I do?
  • Petya
  • Community Legend
  • 10139 Views
  • 165 replies
  • 1 likes
  • 10139 Views
  • 165 replies
  • 1 likes

Superuser Contribution Not able to log in spotify

I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, thank you. My device: IPhone 7plusMy country: Hongk...

  • Casual Listener
  • I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, ...
  • Petya
  • Community Legend
  • 1177 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1177 Views
  • 3 replies
  • 0 likes

3 months free

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have signed up for Premium, but i havent had the 3 months free?

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have signed up...
  • Emilia_8
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with credit card

Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying?

  • Visitor
  • Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying? 
  • Petya
  • Community Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • Account
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Didn’t have the free three months

PlanPremiumCountryCanada,Quebec Device(iPhone 6Operating System(iOS 12.4.3 My Question or IssueI didn’t have my free three months , it’s been tow facturation now and non of the payment gotten refund like your saying on the website?

  • Casual Listener
  • Plan Premium Country Canada,Quebec  Device (iPhone 6 Operating System (iOS 12.4.3   My Question or Issue I didn’t have my free three months , it’s been tow facturation now and non...
  • Petya
  • Community Legend
  • 483 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I choose my username if I delete my premium account and resignup? (no facebook)

PlanPremiumCountryUSADeviceLaptop, carOperating SystemWindows 10 My Question or IssueIf I quit my current spotify service and then resignup for a new account, can I choose a username that isn't some random number? I do not have a facebook account.

  • Casual Listener
  • Plan Premium Country USA Device Laptop, car Operating System Windows 10   My Question or Issue If I quit my current spotify service and then resignup for a new account, can I choose a ...
  • Mario
  • Spotify Legend
  • 512 Views
  • 3 replies
  • 1 likes
  • Account
  • 512 Views
  • 3 replies
  • 1 likes

Stefan

I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ?In my opinion , me , as a early retired man , I´ve eveb less money as a student, who often ...

  • Visitor
  •   I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ? In my opinion , me , as a&nb...
  • OneByBoo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 322 Views
  • 1 replies
  • 0 likes

Wi-Fi devices won't stop autoconnecting

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueApparently there is a device titled "Living Room Speaker" that keeps attaching to my Spotify ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Apparen...
  • OneByBoo
  • Roadie
  • 731 Views
  • 3 replies
  • 0 likes
  • Security
  • 731 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why did my username change?

PlanFreeCountryCanada DeviceChromebook (using the Android app)Operating SystemChrome OSMy Question or Issue My username changed...From 'Dominick' it changed to this:I made my username 'Dominick' I don't know why it is this.. Can someone help me? Also...

Screenshot 2018-11-28 at 5.56.39 PM.png Screenshot 2018-11-28 at 6.04.03 PM.png
  • Casual Listener
  • Plan Free Country Canada  Device Chromebook (using the Android app) Operating System Chrome OS My Question or Issue  My username changed... From 'Dominick' it changed to this: ...
  • Just_A_Biscuit
  • Casual Listener
  • 31201 Views
  • 6 replies
  • 0 likes
  • Account
  • 31201 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to block specific ads?

PlanFreeCountry UKDevice Operating SystemiOS My Question or Issue some new ads have appeared since the new year, and I'm finding one in particular really difficult to llisten to, for Kanzi apples, I have misophonia and can't stand the sound of eating...

  • Casual Listener
  • Plan Free Country  UK Device   Operating System iOS   My Question or Issue  some new ads have appeared since the new year, and I'm finding one in particular really diffi...
  • SheltonShieh
  • Casual Listener
  • 30344 Views
  • 14 replies
  • 32 likes
  • Free
  • 30344 Views
  • 14 replies
  • 32 likes

SOMEONE USING MY ACCOUNT

PlanPremiumCountryUnited States Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have changed the email on my account, the password 2 times, and logged out everywhere 6 times now and somehow someone i DO N...

  • Visitor
  • Plan Premium Country United States  Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have changed the email on my account, ...
  • Emilia_8
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 562 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sign in using email and password, but can use username (string of random numbers)?

PlanPremiumCountry DeviceiPhone XR, Windows Desktop/Web PlayerOperating SystemiOS 13.3, Windows 10 My Question or IssueI am unable to log in to Spotify using the email address associated with my Spotify account, on iOS, the web player, or the Desktop...

  • Casual Listener
  • Plan Premium Country   Device iPhone XR, Windows Desktop/Web Player Operating System iOS 13.3, Windows 10   My Question or Issue I am unable to log in to Spotify using the email a...
  • mkhyde95
  • Casual Listener
  • 3657 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 3657 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artist having trouble looking for followers who have followed my artist page!

I am currently a verified Spotify artist with about 30 followers now! I also have my own personal Spotify premium account, using the same email address! Both however seem be sharing different follower numbers! How am I able to correct this?

  • Casual Listener
  • I am currently a verified Spotify artist with about 30 followers now!   I also have my own personal Spotify premium account, using the same email address!   Both however seem be shar...
  • Mario
  • Spotify Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 415 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New mac book – second account since login. Only need one! Playlists missing...

Hey there!I just started working on my new mack book air (all back-up went well) and then logged into spotify. My problem is: I have a second account now, consisting of numbers. It shows my "recently played" history, but all my playlist are gone and ...

  • Casual Listener
  • Hey there! I just started working on my new mack book air (all back-up went well) and then logged into spotify.    My problem is: I have a second account now, consisting of numbers. It...
  • Mario
  • Spotify Legend
  • 547 Views
  • 4 replies
  • 0 likes
  • Account
  • 547 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login via Spotify App on Mac - error message 7

Trying to login on the mac desktop app & can't. Have tried facebook login & username/password login, both not working. If I use my username & password, once you press enter it sort of freezes & won't login but won't deny your password either. If I us...

  • Casual Listener
  • Trying to login on the mac desktop app & can't. Have tried facebook login & username/password login, both not working. If I use my username & password, once you press enter it sort of fre...
  • Peter
  • Spotify Legend
  • 785 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 785 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get family premium!

PlanPremium Family / Premium PersonalCountryNew ZealandDevice(iPhone X, PC, iPad, Android phone)Operating System(iOS 10, Android , Windows 10.) My Question or IssueTrying to get family premium. Accidentally set it up on wrong account. Immediately can...

  • Visitor
  • Plan Premium Family / Premium Personal Country New Zealand Device (iPhone X, PC, iPad, Android phone) Operating System (iOS 10, Android , Windows 10.)   My Question or Issue Trying to ...
  • Mario
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Making a New Account Not Working

I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one. When he follows the link in the invitation email it says to sign up with Spotify. Well wh...

  • Newbie
  • I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one.    When he follows the lin...
  • Mario
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player chrome/wrong playlists/ error

PlanFreeCountryukDeviceGalaxy s10, 2013 Mac laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi guysToday i noticed that whenever i tried to play any of my spotify songs i kept getting reverted to a song ive never hea...

  • Casual Listener
  • Plan Free Country uk Device Galaxy s10, 2013 Mac laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi guys Today i noticed that whenever i tr...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • Account
  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to sign up for premium but it won't let me...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • Premium
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Webplayer keeps logging me out directly after logging in

PlanPremium CountryGermany Operating SystemAndroid, Windows 8.1, Windows 10 My Question or IssueOn my mobile device (Android) everything works fine.At home I also use the webplayer on Windows 8.1. Works great.But on my second pc (Windows 10, Firefox)...

  • Visitor
  • Plan Premium   Country Germany   Operating System Android, Windows 8.1, Windows 10   My Question or Issue On my mobile device (Android) everything works fine. At home I also...
  • Mario
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • Login
  • 454 Views
  • 1 replies
  • 0 likes