Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it's all **bleep**. The shuffle feature on Spotify is ...
Hi there, I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: everytime we both try to use Spotify it pauses because the ac...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I have Spotify installed on my Lenovo laptop and Samsung tablet and have been usung it on ...
The moment I get into the account it gives me a black screen and it logs right out of it, how can I fix this pls PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...
Hey guys, I deactivated my facebook (which is what I used to make my spotify account), and ever since then my username (random numbers) shows up on my profile rather than my actual name. I reactivated my facebook and allowed spotify to process my fac...
Hi. I always use offline mode to listen to music. I have a list down and now when I want to listen in the street I can not because it does not let me enter spotify because I am not connected ... why i download the songs? I only have it for that momen...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor a while now I've had playlists show up on my account that I for sure didn't add. They are...
PlanPremiumUS Deviceiphone XS My Question or Issueim trying to get the student bundle with premium and hulu and i am subscribed through Apple but i have to change it to Spotify, so if i cancel my subscription and then subscribe through spotify, will ...
Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can login on the website but not the app. I've already reset my password and tried reinstalling the app, but nothin...
I have an account with associated email: *snip*I have a second account with associated email: *snip*PlanFirst account is a Premium (Family) planSecond account is a Free planCountryFrance My Question or IssueHow can I set my first account with the ass...
PlanPremiumCountryUsaDevice(iPhone 10 My Question or Issuethis past week my account suddenly stopped working and I am unable to do the password reset. The email does not appear in my in box or spam.
No se actualizó mi pago premium familiar y al volver a insertar los datos de mi tarjeta de crédito me dice que el problema se debe a que mi tarjeta no está pasando. Pero no puede ser porque si he podido realizar otros pagos y mi tarjeta funciona en o...
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI am trying to upload some new photos to my Spoitfy Artist profile via artists.spotify.com. Previously I had uploaded photos just fine but now nothing will upload. I've tried...
Starting about 2 months ago I can no loger launch the real radio (that has thumbs up and thumbs down) from my Desktop APP. I need to start it on my phone in order to "Improve" the station. the Windows App Radio is just a play list that never changes ...
Hey so first of all I am not sure if this is the right spot to write this in but I'm not sure where to write this.I was listening to music today and I noticed 2 songs were missing from my playlist,$not - Excuse MeMackned, Lil Peep, Cold Hart - Black ...
PlanPremiumCountryUsa Device(iPhone 6s plus Operating SystemIOS 10 My Question or IssueBefore I got Spotify premium the app had updated from its older layout and was much easier to use and visually pleasing but after I got premium the layout changed ...
PlanFamily Premium, US DeviceMacbook Pro 2016Operating SystemmacOS 10.13.3 (was on Chrome) My Question or Issue: When trying to apply for Premium for Students (but using Premium for Family) it gave an error but there was HTML code in it. Just thought...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry - Canada DeviceDesktopOperating SystemWindows 10 We are trying to add a third account to our Spotify Family Plan.We go to the Your Home page and can see the account we are trying toadd, we click on this and get an option to se...
