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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82080 Views

9 replies

2 likes

Account
Login
  • 82080 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657557 Views

13 replies

4 likes

Account
  • 657557 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738920 Views

18 replies

29 likes

  • 738920 Views
  • 18 replies
  • 29 likes

I cant find my Spotify artist page using search box... What can i do to resolve this issue...

I can't find my Spotify profile if I search for it on the Spotify app using the search box it doesn't pop up what can I do to resolve this my profile is KFAS

Visitor

I can't find my Spotify profile if I search for it on the Spotify app using the search box it doesn't pop up what can I do to resolve this my profile is KFAS

SoundShots

Composer

1042 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in

Hi did use spotify yesterday and today i cant log i have tried to reset my password but idont get an mail. cant use my nickname to log in tried to make a new account with same email and it did work.i got premium account and family the others in famil...

Visitor

  Hi did use spotify yesterday and today i cant log i have tried to reset my password but idont get an mail.  cant use my nickname to log in tried to make a new account with same email and...

Xenia

Moderator

699 Views

2 replies

0 likes

Account
  • 699 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My account is stuck with the wrong country and my family can't join my family plan

PlanFamilyCountryAddress is set to Hong Kong but somehow country is USA DeviceAnyOperating SystemAny My Question or IssueHi, I've just signed up for the Family plan today, and I originally used my business credit card which is a US-based card even th...

Casual Listener

Plan Family Country Address is set to Hong Kong but somehow country is USA   Device Any Operating System Any   My Question or Issue Hi, I've just signed up for the Family plan to...

Xenia

Moderator

2502 Views

3 replies

0 likes

Account
Premium
  • 2502 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 facebook accounts, 2 diferent Spotify Logins

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 Facebook accounts, One which is related to music, that is called [snip - Communit...

Casual Listener

Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I hav...

Katerina

Spotify Legend

1379 Views

2 replies

0 likes

Login
Premium
  • 1379 Views
  • 2 replies
  • 0 likes

Recently Played not updating

PlanFreeCountryPortugalDeviceSpotify desktop onlyOperating SystemWindows My Question or IssueMy recently played playlists do not update. I've tried to reinstall, tried to log off and log in and tried to listen to playlists on Spotify web and mobile a...

Visitor

Plan Free Country Portugal Device Spotify desktop only Operating System Windows   My Question or Issue My recently played playlists do not update. I've tried to reinstall, tried to log...

AdamDamon

Spotify Star

1232 Views

1 replies

1 likes

Free
Other
  • 1232 Views
  • 1 replies
  • 1 likes

hacking issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue An unknown person logs into my account. I changed my password, my email. I disconnected all ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Sebasty

Community Legend

684 Views

3 replies

0 likes

Account
Login
  • 684 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Profile not showing up in search results

Hi! My profile doesn't shows up in search results. I do have a premium account and I've uploaded some playlists but my username does not show up in search. My account is linked to my Facebook account too and peaple can join my Spotify page if I share...

Casual Listener

Hi! My profile doesn't shows up in search results. I do have a premium account and I've uploaded some playlists but my username does not show up in search. My account is linked to my Facebook account...

jcifre

Casual Listener

7895 Views

4 replies

0 likes

Other
Premium
  • 7895 Views
  • 4 replies
  • 0 likes

Solved!! Change "Country" to "Country or Region"

My Question or IssueI found that on the page for filling in the profile, there is an item of "country", which cannot resolve some "regions" with territorial disputes in the world. I suggest developers change this item from "country" to "country or re...

Visitor

My Question or Issue I found that on the page for filling in the profile, there is an item of "country", which cannot resolve some "regions" with territorial disputes in the world. I suggest develop...

Billy-J

Spotify Star

681 Views

1 replies

0 likes

Account
  • 681 Views
  • 1 replies
  • 0 likes

Unable to login with Facebook account

PlanPremiumCountryColombiaDevice(Windows 10 app, web player, Samsung Galaxy S9)Operating System(Android 10, Windows 10) My Question or IssueFirst things first, I used to have a Spotify account linked to Facebook, I deleted the account or I thought I ...

Visitor

Plan Premium Country Colombia Device (Windows 10 app, web player, Samsung Galaxy S9) Operating System (Android 10, Windows 10)   My Question or Issue First things first, I used to have...

OneByBoo

Roadie

458 Views

1 replies

0 likes

Account
Login
  • 458 Views
  • 1 replies
  • 0 likes

I can’t login to my account, I don’t know the email I used and my password isn’t working

My account was working just fine yesterday but today when I tried to listen to my music I found that I was logged out on every device. I was able to login for a couple seconds but then I was logged out again when I tried to go online, so I know that ...

Visitor

My account was working just fine yesterday but today when I tried to listen to my music I found that I was logged out on every device. I was able to login for a couple seconds but then I was logged o...

Billy-J

Spotify Star

669 Views

1 replies

1 likes

Account
  • 669 Views
  • 1 replies
  • 1 likes

Superuser Contribution Continual "New login to Spotify" emails

PlanPremiumCountryUnited States My Question or IssueFor the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating Spotify at all. When I first received these, I changed both my Facebo...

Casual Listener

Plan Premium Country United States   My Question or Issue For the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating S...

bastscho

Newbie

47189 Views

16 replies

5 likes

Account
Security
  • 47189 Views
  • 16 replies
  • 5 likes

Getting the same weird ads on podcasts, but I also have premium

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueWhenever I listen to podcasts I get these weird ads. They're all the same for specific podcasts from the same artists, too. One of them has this wei...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue Whenever I listen to podcasts I get these weird ads. They're all the sam...

DonnieDarkOh

Music Fan

1210 Views

5 replies

0 likes

Other
Premium
  • 1210 Views
  • 5 replies
  • 0 likes

Account taken over

Student PlanPremiumCanadaiphone My account has been taken over. I have received emails that it was accessed from various different countries and when I received those I changed my password (multiple times). I have also clicked sign out from everywher...

Visitor

Student Plan Premium Canada iphone   My account has been taken over. I have received emails that it was accessed from various different countries and when I received those I changed my pass...

Billy-J

Spotify Star

466 Views

1 replies

0 likes

Account
Premium
Security
  • 466 Views
  • 1 replies
  • 0 likes

My account keeps being hacked

My Question or IssueMy account has been getting hacked constantly over the last couple months after changing my password and signing out everywhere every single time it seems like I can not fix the most recent hack. This person took my account and mo...

Visitor

  My Question or Issue My account has been getting hacked constantly over the last couple months after changing my password and signing out everywhere every single time it seems like I can not...

Billy-J

Spotify Star

479 Views

1 replies

0 likes

Account
Login
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Changing email after an old account was closed

PlanPremiumCountrySouth Africa My Question or IssueHi there. Today I became aware of the fact that I could change the email associated with my account, so I went back to delete my older account so that I could free up my primary email and make my lif...

Visitor

Plan Premium Country South Africa   My Question or Issue Hi there. Today I became aware of the fact that I could change the email associated with my account, so I went back to delete my ol...

SoundShots

Composer

1032 Views

1 replies

0 likes

Account
  • 1032 Views
  • 1 replies
  • 0 likes

Account hacked

PlanPremiumCountryTurkeyDeviceWindows PC, Android Operating System(Windows 10, Android) My Question or IssueThis is my second account. I used to have a premium account under a different mail. I've been using premium for a lot of time now. Please help...

Visitor

Plan Premium Country Turkey Device Windows PC, Android  Operating System (Windows 10, Android)   My Question or Issue This is my second account. I used to have a premium account u...

Billy-J

Spotify Star

400 Views

1 replies

0 likes

Account
Security
  • 400 Views
  • 1 replies
  • 0 likes

Delete an account with a lost password and person no longer works for my company

PremiumCountry- USDevice- Macbook air My Question or Issue I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous employee. I have the email credentials, but I don't know the password. And I'm un...

Newbie

Premium Country- US Device- Macbook air     My Question or Issue   I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous ...

Luan

Spotify Star

317 Views

1 replies

0 likes

Account
Login
  • 317 Views
  • 1 replies
  • 0 likes

Can't log in to iMac app even after resetting password - HELP!

PremiumUK DeviceiMc Operating SystemiOS 10 I've installed the Spotify app on to an iMac but my username (email address) and password wont work. So, I rest my password and went straight back to login with the new password only for it to not work. I've...

Visitor

Premium UK   Device iMc   Operating System iOS 10   I've installed the Spotify app on to an iMac but my username (email address) and password wont work. So, I rest my password...

Luan

Spotify Star

369 Views

1 replies

0 likes

Login
  • 369 Views
  • 1 replies
  • 0 likes

Charge back Account Troubles

PlanFree, was premium (see below)CountryUSADevicePC, iPhone XOperating SystemWindows 10, iOS 13.X My Question or IssueAt the beginning of this month, I issued a support ticket to cancel a premium subscription on an account I did not have access to, b...

Newbie

Plan Free, was premium (see below) Country USA Device PC, iPhone X Operating System Windows 10, iOS 13.X   My Question or Issue At the beginning of this month, I issued a support ticke...

Billy-J

Spotify Star

501 Views

1 replies

0 likes

Account
Free
Login
Other
  • 501 Views
  • 1 replies
  • 0 likes

Unable to join Premium Duo

Hi there,I have just started Premium duo (I think). My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and is not able to return yet due to pandemic and closing of the borders. The pr...

Casual Listener

Hi there, I have just started Premium duo (I think).  My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and i...

iB79

Casual Listener

547 Views

2 replies

0 likes

Account
Premium
  • 547 Views
  • 2 replies
  • 0 likes