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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 171111 Views
  • 695 replies
  • 57 likes
  • Account
  • 171111 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090143 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090143 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51869 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51869 Views
  • 58 replies
  • 8 likes

Lost all my playlists and data

I know this has been answered but I can't work it out.I got a new phone and my playlists have disappeared. I can still see them on the old phone but not on the new phone.I have read things baout being logged in twice etc and I have tried all that but...

  • Visitor
  • I know this has been answered but I can't work it out. I got a new phone and my playlists have disappeared. I can still see them on the old phone but not on the new phone. I have read things baout ...
  • Noah
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email alert to notify you that the discount period...

  • Newbie
  • My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an...
  • Noah
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Account / Hulu

Hello I signed up for the Spotify premium for students and after doing my taxes noticed that I was being charged 9.99 monthly instead of 4.99 and would like to know how someone made this mistake. I am and have been a student and would like a refund o...

  • Newbie
  • Hello I signed up for the Spotify premium for students and after doing my taxes noticed that I was being charged 9.99 monthly instead of 4.99 and would like to know how someone made this mistake. I a...
  • Noah
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Other
  • 220 Views
  • 1 replies
  • 0 likes

Account Changed/No longer Exists/Unaccessible

PlanPremiumCountry PhilippinesDeviceOppo F7 Plus, Windows 10 desktopOperating SystemAndroid, Windows 10 So after listening on spotify yesterday 2/22/19 all is fine until I went back today 2/23/19 and found out my account is not signed in anymore. I t...

  • Visitor
  •   Plan Premium Country  Philippines Device Oppo F7 Plus,  Windows 10 desktop Operating System Android, Windows 10   So after listening on spotify yesterday 2/22/19 all i...
  • Albert900
  • Newbie
  • 566 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 566 Views
  • 2 replies
  • 0 likes

How do i link my music ro the correct artist as it currently is linked to someone else

Hi there I currently have one album on spotify as an artist and I am about to release another. Currently when you search my artist name it links to another with mine and their music together. How do I separate so that my music is not connected with s...

  • Casual Listener
  • Hi there I currently have one album on spotify as an artist and I am about to release another. Currently when you search my artist name it links to another with mine and their music together. How do ...
  • Noah
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • Account
  • 457 Views
  • 3 replies
  • 0 likes

user name catch 22

my daughter has been loged out of her Spotify account.She types in her username (an email address) and password.Spoify doesn't recognise the password. So she tries to reset it.On the reset page she types in her username (her email address) and Spotif...

  • Newbie
  • my daughter has been loged out of her Spotify account. She types in her username (an email address) and password. Spoify doesn't recognise the password. So she tries to reset it. On the reset page...
  • Noah
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong user name is displayed

PlanPremiumCountryIndia DeviceMoto E4 Plus, Asus LaptopOperating SystemAndroid v7. 1.1, Windows 10 My Question or Issue The Spotify app is showing some garbage name in both my phone and desktop app. The payment receipt of one year subscription also h...

  • Music Fan
  • Plan Premium Country India   Device Moto E4 Plus, Asus Laptop Operating System Android v7. 1.1, Windows 10   My Question or Issue  The Spotify app is showing some garbage na...
  • amannv2
  • Music Fan
  • 5247 Views
  • 12 replies
  • 0 likes
  • Account
    Other
    Premium
  • 5247 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Spotify account linked to PS4 which isn't mine

Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has been hacked or used by other people or it's a new upd...

  • Newbie
  • Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has be...
  • user-removed
  • Not applicable
  • 2773 Views
  • 3 replies
  • 2 likes
  • 2773 Views
  • 3 replies
  • 2 likes

Solved!! Can’t log in

PlanPremiumCountry United KingdomDeviceMany (iPhones and laptop) My Question or Issue About 4 days ago my Spotify account logged off all my devices. When I enter my login details it claims they are incorrect even though I have not changed them. I can...

  • Visitor
  • Plan Premium Country  United Kingdom Device Many (iPhones and laptop)   My Question or Issue  About 4 days ago my Spotify account logged off all my devices. When I enter my log...
  • user-removed
  • Not applicable
  • 939 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 939 Views
  • 4 replies
  • 0 likes

Repeat song/playlist button gone!

The past couple weeks the repeat song/album button has disappeared for my Spotify account! There’s only the “shuffle” option available in its place. It’s extremely annoying and I’m about to cancel my subscription if this isn’t fixed soon! Anyone else...

  • Newbie
  • The past couple weeks the repeat song/album button has disappeared for my Spotify account! There’s only the “shuffle” option available in its place. It’s extremely annoying and I’m about to cancel my...
  • OneByBoo
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 373 Views
  • 1 replies
  • 0 likes

Ya envié formularios para cerrar mi cuenta, pero no encuentro respuesta.

Quiero eliminar mi cuenta con plan free, para vincular mi nueva cuenta a Facebook. Ya he enviado formularios, pero no he encontrado respuesta del equipo de soporte. ¿Qué más puedo hacer? Muchas gracias de antemano.

  • Casual Listener
  •   Quiero eliminar mi cuenta con plan free, para vincular mi nueva cuenta a Facebook. Ya he enviado formularios, pero no he encontrado respuesta del equipo de soporte. ¿Qué más puedo hacer? Much...
  • Brunelicia
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Account
  • 435 Views
  • 3 replies
  • 0 likes

Password reset keeps saying invalid

PlanFreeCountry USADeviceMacbook pro, IphoneOperating SystemiOS 10 My Question or Issue Hi, I recently got logged out of my spotify account randomly while listening to music. I tried logging back in but I forgot my password. I used the password reset...

  • Casual Listener
  •   Plan Free Country  USA Device Macbook pro, Iphone Operating System iOS 10   My Question or Issue   Hi, I recently got logged out of my spotify account randomly while...
  • Brunelicia
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Account
  • 650 Views
  • 3 replies
  • 0 likes

Can i get my money back, please

My Question or Issue How can i get my money back? I was charged anyway when the month was up, and i don't get any email about that spotify going to charge me. If I had been warned in advice, that Spotify wiIl charge the money without asking, I would ...

  • Newbie
  •     My Question or Issue  How can i get my money back?   I was charged anyway when the month was up, and i don't get any email about that spotify going to charge me. If I ...
  • Brunelicia
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 416 Views
  • 1 replies
  • 0 likes

Password reset error

PlanPremiumCountryUSADevicePCOperating SystemWin10 My Question or IssueOn 2/22, I receievd an email from Spotify saying "We’ve noticed unusual activity related to your account. To protect its security, we've reset your password. To create a new passw...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Win10   My Question or Issue On 2/22, I receievd an email from Spotify saying " We’ve noticed unusual activity related to your accou...
  • 9-8twmz_94gtt
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
  • 395 Views
  • 2 replies
  • 0 likes

How do I turn email notifications off?

PlanPremiumCountryFinland Device(Samsung a5 2017)Operating System My Question or Issue Why do I keep receiving email notifications even they're all turned off since beginning (1 year ago)? For unknown reason I get email notif. once a week and I alrea...

  • Visitor
  • Plan Premium Country Finland   Device (Samsung a5 2017) Operating System     My Question or Issue  Why do I keep receiving email notifications even they're all turned o...
  • Noah
  • Spotify Star
  • 489 Views
  • 5 replies
  • 0 likes
  • Account
  • 489 Views
  • 5 replies
  • 0 likes

All playlists gone

Hey, Because some songs were not playing, I logged out and logged in again (Windows).After that, all my playlists were gone.So I looked in account overview in "recover playlists", but it was empty.So I restored a Windows backup from yesterday and now...

  • Newbie
  • Hey,   Because some songs were not playing, I logged out and logged in again (Windows). After that, all my playlists were gone. So I looked in account overview in "recover playlists", but it...
  • OneByBoo
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

Error 127 following password not working.

Yesterday i got an Error 127 and got signed out of spotify, so i just signed back in and everything worked as it should. When i woke up today, i had the same message, but this time i could not log back in, it says "The username or password is incorre...

  • Newbie
  •   Yesterday i got an Error 127 and got signed out of spotify, so i just signed back in and everything worked as it should.   When i woke up today, i had the same message, but this time i...
  • OneByBoo
  • Community Legend
  • 1125 Views
  • 1 replies
  • 0 likes
  • Account
  • 1125 Views
  • 1 replies
  • 0 likes

Solved!! How can I buy Premium account

PlanFree/Country RussiaDeviceSonyOperating System(Android, Windows 10) My Question or Issue I'm from Russia, but i can't choose Russia as country, because settings no Russia.Acctualy I want buy premium account, but I can't pay russian card.How I can ...

  • Newbie
  • Plan Free/ Country  Russia Device Sony Operating System (Android, Windows 10)   My Question or Issue  I'm from Russia, but i can't choose Russia as country, because settings ...
  • Alex-Pankoff
  • Newbie
  • 1463 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
  • 1463 Views
  • 2 replies
  • 0 likes

Solved!! Validate user profile

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry France My Question or Issue:How to validate user profile with a blue mark, for example like these ones:https://open....

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country France   My Question or Issue: How to validate user...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
  • 333 Views
  • 1 replies
  • 0 likes

my account is maybe hacked ? i got automatically logged out!

PlanpremiumCountry united statesDeviceiphone 6sOperating Systemios My Question or Issue i was mysteriously logged out of my spotify account when i tried to log back in it was saying thats not the right password even though it was so then i tried to a...

  • Visitor
  • Plan premium Country  united states Device iphone 6s Operating System ios   My Question or Issue  i was mysteriously logged out of my spotify account when i tried to log back...
  • Noah
  • Spotify Star
  • 756 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 756 Views
  • 1 replies
  • 0 likes

Env: prod