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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80442 Views

28 replies

0 likes

  • 80442 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101139 Views

9 replies

2 likes

Account
Login
  • 101139 Views
  • 9 replies
  • 2 likes

Family Plan - Truly Shared Playlists?

I'm thinking of getting an account for my wife on the family plan. We listen to mostly the same music and want to be able to access the same playlists. I could share each of my playlists with her, but is there a faster way? And even more important, s...

Casual Listener

I'm thinking of getting an account for my wife on the family plan. We listen to mostly the same music and want to be able to access the same playlists. I could share each of my playlists with her, bu...

MattSuda

Spotify Star

1401 Views

3 replies

0 likes

Premium
  • 1401 Views
  • 3 replies
  • 0 likes

Canceled Subscription

I canceled my spotify account in december, and yet I got charged again in Janurary, so I went through the process again in janurary to cancel it and yet I am still getting charged. I need you to remove my information from spotify, as this is becoming...

Newbie

I canceled my spotify account in december, and yet I got charged again in Janurary, so I went through the process again in janurary to cancel it and yet I am still getting charged.    I...

dinomight

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

someone else set up their account with my email address, unsubscribe doesnt work

So I have a Gmail account with a period in it. Someone else incorrectly set up an account with the same email, but without a period. I don't want spotify emailing me any more from their account, but the unsubscrive requires I log into their account. ...

Newbie

So I have a Gmail account with a period in it. Someone else incorrectly set up an account with the same email, but without a period. I don't want spotify emailing me any more from their account, but ...

dinomight

Spotify Star

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Spotify abroad

Hi! I've been out travelling for 3 months now, and today when I tired to open Spotifyapp, I got logged out and when I tired to log in via Facebook, it says that I can't use my account abroad for mor than 14 days! Is that so? I have been able to use t...

Newbie

Hi! I've been out travelling for 3 months now, and today when I tired to open Spotifyapp, I got logged out and when I tired to log in via Facebook, it says that I can't use my account abroad for mo...

Taylor

Community Legend

387 Views

3 replies

0 likes

  • 387 Views
  • 3 replies
  • 0 likes

Solved!! family plan

Is there a family plan?

Regular

Is there a family plan?

jcm4514

Regular

524 Views

2 replies

0 likes

Subscription
  • 524 Views
  • 2 replies
  • 0 likes

Unable to login

When i try to access using Facebook credentials i got a message saying that I can just use Spotify abroad for 14 days, what is that?. Then Increated an account using one of my emails but now it doesn't take my password. i

Casual Listener

When i try to access using Facebook credentials i got a message saying that I can just use Spotify abroad for 14 days, what is that?. Then Increated an account using one of my emails but now it doesn...

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Problem with a premium code

Hello. I try to use a premium code that I won in a competition, buy it doesn't work. The messagge that appears is "Desgraciadamente, no es posible aplicar este código Premium a tu cuenta. Esto se debe probablemente a que ya tengas una suscripción Pre...

Regular

Hello. I try to use a premium code that I won in a competition, buy it doesn't work. The messagge that appears is "Desgraciadamente, no es posible aplicar este código Premium a tu cuenta. Esto se d...

Jordi

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

Regular

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...

morandomai

Regular

647 Views

4 replies

0 likes

Account
  • 647 Views
  • 4 replies
  • 0 likes

Account Hacked! :(

Apparently my spotify account has been hacked, I can see the email has changed to some weird fakecxcxcxcx or soemthing @ hotmail. and password has been changed! What the hell should I do? and why didn't I get an email notifying me about the email cha...

Casual Listener

Apparently my spotify account has been hacked, I can see the email has changed to some weird fakecxcxcxcx or soemthing @ hotmail.  and password has been changed!    What the hell...

MattSuda

Spotify Star

474 Views

3 replies

0 likes

Account
Security
  • 474 Views
  • 3 replies
  • 0 likes

Login problems on LG TV

I have a spotify user name (all numbers) and password. They work fine on my laptop. But the user name does not work on the spotify app on my LG "smart" TV. Why not? Do I have to get a different account for the TV? That would be silly.

Visitor

I have a spotify user name (all numbers) and password.  They work fine on my laptop. But the user name does not work on the spotify app on my LG "smart" TV.   Why not?  Do I have ...

MattSuda

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country without changing bank details

Hi!I recently changed country and also changed from premium to free. Then I got this error that I had to change the country in my profile but I get the following error:"To change your profile country you'll need to update your payment details."It see...

Casual Listener

Hi! I recently changed country and also changed from premium to free. Then I got this error that I had to change the country in my profile but I get the following error: "To change your profile cou...

MattSuda

Spotify Star

540 Views

3 replies

0 likes

Account
  • 540 Views
  • 3 replies
  • 0 likes

Solved!! one week trial

I opened my spotify app and got a message saying I was subscribed for one week of spotify premium. There's currently no credit card or anything attached to my account. My first question:how did I get signed up for this (I didn't click on the free tri...

Newbie

I opened my spotify app and got a message saying I was subscribed for one week of spotify premium. There's currently no credit card or anything attached to my account. My first question:how did I get...

MattSuda

Spotify Star

1031 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 1031 Views
  • 2 replies
  • 0 likes

Can't get iphone to sync

I'm about to go on a big road trip and need to have my playlist on my iphone available offline, but the arrows are staying gray and it doesn't seem to be loading. Help ASAP would be much appreciated! Thank you!

Newbie

I'm about to go on a big road trip and need to have my playlist on my iphone available offline, but the arrows are staying gray and it doesn't seem to be loading. Help ASAP would be much appreciated!...

MattSuda

Spotify Star

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Unable To Get Student Discount

I signed up for Premium today, which started my 30 day trial. After that I was browsing on the site and realized I am eligible for a student discount. I followed the steps to get it approved for the student discount, but it takes me straight to my ac...

Music Fan

I signed up for Premium today, which started my 30 day trial. After that I was browsing on the site and realized I am eligible for a student discount. I followed the steps to get it approved for the ...

MattSuda

Spotify Star

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Solved!! Premium spotify sound quality

On premium do I just change to "extreme" to get the better sound quality?

Music Fan

On premium do I just change to "extreme" to get the better sound quality?

iBurnin

Music Fan

890 Views

6 replies

0 likes

  • 890 Views
  • 6 replies
  • 0 likes

Can I limit playlist visibility

I have a premium edition of Spotify. I want to show only limited playlist on my ipod. Is that possible, if so, how do I do that?

Newbie

I have a premium edition of Spotify.  I want to show only limited playlist on my ipod.  Is that possible, if so, how do I do that?

Sailoreal

Gig Goer

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Solved!! Submitted Student Verification 3mos ago and Still Being Charged Full Price for Premium

I submitted my student verification with SheerID back in November, and I'm still getting charged full-price for Spotify Premium. Also, what about getting a refund (or credit or whatever) for the last four months I've been mistakenly charged? I've tri...

Newbie

I submitted my student verification with SheerID back in November, and I'm still getting charged full-price for Spotify Premium. Also, what about getting a refund (or credit or whatever) for the last...

JoeThomas

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

I can't find any facebook friends in Follow page

I'm logging with facebook. few days ago I just want to view all facebook friends in activity view, but I slide maybe cancel(X button) all of them now I can't even see them in Follow page how can I review them again?

Casual Listener

I'm logging with facebook.   few days ago I just want to view all facebook friends in activity view, but I slide maybe cancel(X button) all of them now I can't even see them in Follow page...

somewhite

Newbie

404 Views

2 replies

1 likes

Account
  • 404 Views
  • 2 replies
  • 1 likes

spotify premium

i have a problem, i closed my premium spotify account like a long time a go, but now i lose 13.43 USD the month. And if this don´t work i require all this months i have payed.

Newbie

i have a problem, i closed my premium spotify account like a long time a go, but now i lose 13.43 USD the month. And if this don´t work i require all this months i have payed.

MattSuda

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes