Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi There,I recently discovered on Monday 28th that i couldn't access Spotify and when i logged in i was getting error code 410. I followed the online instructions on how to reset your password but i didn't receive any emails to my regsisted email acc...
Just received a bunch of emails telling me that I've been awarded badges for being here 2 years, 1 month, 1 week, etc. Bug in your system?
Hi. How to delete my account?
I had purchase spotify premium when I was a sprint customer. I than had drop the wireless sprint service. By doing so. They stop my spotify premium. As a paying customer I should be entitled to my spotify service.
Hi, This morning, I subscribed to Spotify Premium (from France) with my Smartphone and consequently I paid 12.99€ per month, with a trial period of 7 days.Then, I connected my account on my computer and I saw that it's only 9.99€ per month, with a tr...
Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?
Hi,I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa.As from last week I can no longer log in on either my phone or desktop.I use a Facebook login.On Android it just says 'Logging in...
Can somebody tell me why Spotify cancelled my premium membership? I did not request for it and I am a little bit pissed off that you did without any warning. I am also annoyed that after I sent you a email to ask about this you told me to come back t...
I was wondering if anyone could answer a question I was having regarding transitioning to a Family Plan. Currently my wife and I both pay for our own Premium Subscriptions at $9.99/account. I would like to end up with us paying $15/month on a single ...
Hi I have premium family plan and I have a problem with Spotify app for Mac 1.0.1.1060.gc75ebdfd I tried to Sign out everywhere here https://www.spotify.com/us/account/overview/, doesn't work I also read here and here here, but still th same. I'm for...
My 3 month subscription isnt over yet why must I pay before it ends? Thank You
necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es mas seguro. y no quiero perder mis playlists creand...
Hi everyone, We'd like to purchase two 12 month subscriptions for Spotify under the Family Subscription. I understand that you can upgrade to a family plan and benefit from a 50% discount on subsequent licenses below: https://www.spotify.com/au/famil...
Seems I was an idiot and didn't change my password in a while. Seems my account is hacked. I was wondering if there was a more direct way to get into contact with spotify or if it was only through the form. thanks in advance
I am a college student and would like to switch from regular to student in order to get the student discount. I forgot to cancel my current subscription before I was charged. Is there anyway I can get refunded the $9.99 for this month and start using...
I signed up for Spotify using a FaceBook account I have deactivated...now I can no longer login into Spotify. How can I retrieve my account? I have sent numerous messages to Spotify about this with no response and I am still being charged!!
I pay for premium and want to change my account to a student's account to get the 50% student discount. However, when I go on the https://www.spotify.com/us/student/ website and sign into my account through Facebook, it takes me to my account's infor...
Hello, Let me begin by saying that I've been a premium member for about ~1 year now and I very much appreciate the service you have to offer. However, I must be quite frank, the customer service is awful. I put in a ticket two days ago and I've still...
I sent a message to the support email as follows: I am having trouble changing my premium subscription to the student discount. I have tried to follow the FAQ steps under "Can I get the US student discount if I have Premium?", however when I go throu...
I cannot believe how badly Spotify treats it's premium customers.Here's the sequence of events. 1. Without warning, I couldn't log in to Spotify on Sunday, March 15th even though I was a premium subscriber. Key point no warning. 2. When I checked the...