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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7451 Views
  • 1 replies
  • 9 likes
  • Security
  • 7451 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474104 Views
  • 978 replies
  • 111 likes
  • Account
  • 474104 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207817 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207817 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119013 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119013 Views
  • 72 replies
  • 12 likes

Solved!! Threats

Hello, I have my very own personal stalker who is not only following all my friends and family, but also made a play list with my name, containing songs about murder. I would like to know what Spotify is going to do about this? I am being harrased in...

  • Casual Listener
  • Hello,   I have my very own personal stalker who is not only following all my friends and family, but also made a play list with my name, containing songs about murder. I would like to know ...
  • kyhd
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • Security
  • 441 Views
  • 2 replies
  • 0 likes

Cannot remove "new" notifications in the Mac app.

So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of that feature is STUNNINGLY bad. Others have mentione...

  • Casual Listener
  • So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of t...
  • atillman89
  • Newbie
  • 803 Views
  • 3 replies
  • 2 likes
  • 803 Views
  • 3 replies
  • 2 likes

I've created a duplicate account on accident!!

I can't log onto my original Spotify Premium account. Spotify seems to have created a dupliate account on Facebook for me and I can't figure how to get my original account back. Any help?

  • Newbie
  • I can't log onto my original Spotify Premium account. Spotify seems to have created a dupliate account on Facebook for me and I can't figure how to get my original account back. Any help? 😞
  • Taylor
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 159 Views
  • 1 replies
  • 0 likes

Premium accoun impossible to get back

Hi I use facebook to log in on my premium spotify account. somehow, now when i try to long in again using facebook credentials i logged in on a FREE ACCOUNT. there are two Andreas Buksdorf spotify account, one Free account the one i can access, and m...

  • Visitor
  • Hi   I use facebook to log in on my premium spotify account. somehow, now when i try to long in again using facebook credentials i logged in on a FREE ACCOUNT. there are two Andreas Buksdo...
  • Andbuks
  • Casual Listener
  • 353 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 353 Views
  • 7 replies
  • 0 likes

My credit card getting charged twice every month

Hey guys i checked my credit card and realized that i am getting charged twice every monthcan someone give me an answer to that?

  • Visitor
  • Hey guys i checked my credit card and realized that i am getting charged twice every month can someone give me an answer to that?
  • user-removed
  • Not applicable
  • 181 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Wont let me update details to delete subscription/change payment method

I tried clicking the "update details" button on my account to update my premium account to the college discount subscription, but every time I click the button no thing shows up?

  • Newbie
  • I tried clicking the "update details" button on my account to update my premium account to the college discount subscription, but every time I click the button no thing shows up?
  • user-removed
  • Not applicable
  • 164 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 164 Views
  • 2 replies
  • 0 likes

Solved!! Not downloaded songs playing offline?

Hello everyone!Lately I found a litte problem with my spotify account on mobile phone. I have spotify premium and I made available offline some playlist, my problem is that when I play shuffle when I'm offline some songs that aren't downloaded can be...

  • Casual Listener
  • Hello everyone! Lately I found a litte problem with my spotify account on mobile phone. I have spotify premium and I made available offline some playlist, my problem is that when I play shuffle when...
  • Bubibon
  • Casual Listener
  • 688 Views
  • 4 replies
  • 0 likes
  • Premium
  • 688 Views
  • 4 replies
  • 0 likes

Solved!! Not accepting Credit Card

I keep getting the message that "Your credit card is having a bad day." My credit card is fine - payments made, nowhere near limit. I tried it over multiple days, thinking perhaps my credit card company was having issues. I tried another card (my ban...

  • Casual Listener
  • I keep getting the message that "Your credit card is having a bad day." My credit card is fine - payments made, nowhere near limit.  I tried it over multiple days, thinking perhaps my credit car...
  • jallendvm
  • Newbie
  • 1525 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1525 Views
  • 4 replies
  • 0 likes

Can't log in

Hello, I cannot log into the website. My password etc is fine as it works for the desktop client. But when I attempt to log in via this URL it says "An error has occurred processing your login. Please try again.". I need to access the website before ...

  • Gig Goer
  • Hello,   I cannot log into the website. My password etc is fine as it works for the desktop client. But when I attempt to log in via this URL it says "An error has occurred processing your l...
  • Twixmonkey
  • Gig Goer
  • 288 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 288 Views
  • 4 replies
  • 0 likes

UK Vodafone

I'm struggling to get help. I'm on a Vodafone contact with spotify. I've got spotify included for two years and now just been randomly charged this month via PayPal for £9.99 Vodafone said this was wrong. I've been trying to contact spotify on twitte...

  • Visitor
  • I'm struggling to get help. I'm on a Vodafone contact with spotify. I've got spotify included for two years and now just been randomly charged this month via PayPal for £9.99 Vodafone said this was w...
  • meahtenoha
  • Spotify
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
  • 209 Views
  • 2 replies
  • 0 likes

Album problems

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagine" album by John Lennon.There it was - the album. S...

  • Casual Listener
  • So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagin...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 5 replies
  • 0 likes
  • 320 Views
  • 5 replies
  • 0 likes

Thanks

Yeah, thanks for not remembering that your trial premium suscription is due to its end. Now, that I've already been charged, if I cancel now will I still have Premium until the end of the premium month? Or will they just cut it off immediately? Cheer...

  • Casual Listener
  • Yeah, thanks for not remembering that your trial premium suscription is due to its end. Now, that I've already been charged, if I cancel now will I still have Premium until the end of the premium mon...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Add membro raio - spotify family

Hi! Apologies for my english...I'm adding a new member to my family plan. But the message is that the user is already premium. But this is not true. He is new in spotify, end never premium. Pls, help us

  • Casual Listener
  • Hi! Apologies for my english... I'm adding a new member to my family plan. But the message is that the user is already premium. But this is not true. He is new in spotify, end never premium. Pl...
  • siladas
  • Casual Listener
  • 328 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 328 Views
  • 3 replies
  • 0 likes

Can't Log Into My Spotify App on Phone or Computer

Hi There, I recently de-activated my Spotify Premium and now it won't allow me to log into either my desktop or mobile app (though I can find my account on my browser). I live in Ireland and when I originally signed up for Spotify I was in the United...

  • Newbie
  • Hi There,   I recently de-activated my Spotify Premium and now it won't allow me to log into either my desktop or mobile app (though I can find my account on my browser).  I live in Ire...
  • MattSuda
  • Spotify Star
  • 455 Views
  • 3 replies
  • 0 likes
  • Account
  • 455 Views
  • 3 replies
  • 0 likes

Cancelled Spotfy Premium but still a Premium member?

Back in Dec., I purchased Premium for 3 months under their awesome $1.00 promotion. I decided no longer to continue so I, of course, cancelled Premium before the period ended. The settings under my phones' app indicates that I still have Premium and ...

  • Newbie
  • Back in Dec., I purchased Premium for 3 months under their awesome $1.00 promotion.  I decided no longer to continue so I, of course, cancelled Premium before the period ended.  The setting...
  • MattSuda
  • Spotify Star
  • 654 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 654 Views
  • 2 replies
  • 0 likes

Solved!! Need help with password for my account

So I foolishly changed my spotify password and forgot it. I know i am stupid and everything, but i need help. I can only login with my facebook and i have forgotten my email password that i gave when i first sign up with spotify.

  • Newbie
  • So I foolishly changed my spotify password and forgot it. I know i am stupid and everything, but i need help. I can only login with my facebook and i have forgotten my email password that i gave when...
  • MattSuda
  • Spotify Star
  • 325 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Security
  • 325 Views
  • 2 replies
  • 0 likes

Premium student discount problem

Hello, I am a student from USA studying in Italy and I decided to get Spotify premium. I heard that there is a deal for students to get 50% off spotify premium, although I cannot find out how to get it. I've tried going to spotify.com/student/, but i...

  • Newbie
  • Hello,   I am a student from USA studying in Italy and I decided to get Spotify premium. I heard that there is a deal for students to get 50% off spotify premium, although I cannot find out ...
  • MattSuda
  • Spotify Star
  • 349 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 349 Views
  • 5 replies
  • 0 likes

Solved!! New to spotify

Hi all, can me and my wife use the same spotify account on seperate iphones, or do we both need an account.

  • Casual Listener
  • Hi all, can me and my wife use the same spotify account on seperate iphones, or do we both need an account.
  • MattSuda
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Solved!! Link facebook to existing spotify account

Hello , only recently i started out with facebook . is there a way to link my facebook account to my existing spotify account ? Thank You

  • Newbie
  • Hello , only recently i started out with facebook . is there a way to link my facebook account to my existing spotify account ? Thank You
  • MattSuda
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
  • 560 Views
  • 1 replies
  • 0 likes

Why my facebook is not showing what i'm listening to?

I've linked my spotify with facebook, I enabled activity sharing on facebook, and I also turned on 'show what i listen to on my facebook profile'. Before it works just fine but now its not showing anything on facebook profile

  • Newbie
  • I've linked my spotify with facebook, I enabled activity sharing on facebook, and I also turned on 'show what i listen to on my facebook profile'. Before it works just fine but now its not showing an...
  • novolo
  • Newbie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes