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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9226 Views
  • 2 replies
  • 9 likes
  • Security
  • 9226 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483403 Views
  • 979 replies
  • 111 likes
  • Account
  • 483403 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211305 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211305 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121109 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121109 Views
  • 72 replies
  • 12 likes

complete account reset

i just tried to "disconnect" my spotify account from facebook in my spotify for mac preferences. without warning my complete account has been deleted, disconnected from my t-mobile account and set back to spotify free. how the hell do I reset that? b...

  • Newbie
  • i just tried to "disconnect" my spotify account from facebook in my spotify for mac preferences. without warning my complete account has been deleted, disconnected from my t-mobile account ...
  • MattSuda
  • Spotify Star
  • 1257 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 1257 Views
  • 1 replies
  • 0 likes

Can't redeem code

every time I put in my code this shows up "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" Can anyone help me please. the code is being sent from a friend who wants me to join their family plan.

  • Newbie
  • every time I put in my code this shows up "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" Can anyone help me please. the code is being sent from a...
  • MattSuda
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 668 Views
  • 1 replies
  • 0 likes

How to add college to get student discount

Hi, I am currently a premium user and I tried following the posted directions to switch to get the student discount but I cant figure out how to add my college, that screen isnt appearing. Any help would be appreciated Thanks!

  • Casual Listener
  • Hi,   I am currently a premium user and I tried following the posted directions to switch to get the student discount but I cant figure out how to add my college, that screen isnt appearing....
  • MattSuda
  • Spotify Star
  • 1503 Views
  • 3 replies
  • 2 likes
  • Account
    Subscription
  • 1503 Views
  • 3 replies
  • 2 likes

Solved!! Student Discount not showing up after verification!

I am currently using Spotify Free and I've been verified through SheerID that I am a student. When I follow the links to sign up for spotify student, it just redirects me to my subscription status which offers me an upgrade to premium for 9.99. What ...

  • Casual Listener
  • I am currently using Spotify Free and I've been verified through SheerID that I am a student. When I follow the links to sign up for spotify student, it just redirects me to my subscription status wh...
  • GosekiV2
  • Newbie
  • 2047 Views
  • 5 replies
  • 0 likes
  • 2047 Views
  • 5 replies
  • 0 likes

I thought I purchased a student discount? Instead got charged $9.99

I decided to purchase Spotify premium after my 3 month for 99 cents. I clicked on student discount, clicked on premium, never asked me for any student information, i typed in my credit card information, then i see that I got charged $9.99 instead of ...

  • Casual Listener
  • I decided to purchase Spotify premium after my 3 month for 99 cents. I clicked on student discount, clicked on premium, never asked me for any student information, i typed in my credit card informati...
  • canada11
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 359 Views
  • 2 replies
  • 0 likes

Re: So, what is the colour?

Hello. I'm so frustrated at trying to contact you and your group. I hope this message gets attention right away. I do not want $9.99 ($10.67 w/ tax) deducted from my debit card. I never wanted that. Please refund me my $10.67 that was taken from my c...

  • Newbie
  • Hello.  I'm so frustrated at trying to contact you and your group.  I hope this message gets attention right away.  I do not want $9.99 ($10.67 w/ tax) deducted from my debit card. &nb...
  • OviiiOne
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Windows
  • 283 Views
  • 1 replies
  • 0 likes

Login Failed: It looks like you already have a Spotify account with the email. Please login below.

There is something wrong with my account that I cannot log in into my account via any device since yesterday. When I log in on Spotify software in window 7 with the "Log in with Facebook" button, I get "Spotify desktop client communication failed." W...

  • Casual Listener
  • There is something wrong with my account that I cannot log in into my account via any device since yesterday.  When I log in on Spotify software in window 7 with the "Log in with Facebook" b...
  • Taylor
  • Community Legend
  • 1887 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1887 Views
  • 2 replies
  • 0 likes

what is going on?

i stopped supscription in dec. last year now 2 months after you suddenly decide to charge money from my credit card again and twice ??? please refund the money.

  • Newbie
  • i stopped supscription in dec. last year now 2 months after you suddenly decide to charge money from my credit card again and twice ??? please refund the money.  
  • Taylor
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Spotify Account Help (Rare Problem)

Ok, so I had a Spotify acc. Linked to Facebook but deleted the acc. And now I brought my Facebook back. Since my Facebook was linked to Spotify and was deleted they gave me a numeric acc. User name and that's what i use. Now it's back, my Facebook, a...

  • Visitor
  • Ok, so I had a Spotify acc. Linked to Facebook but deleted the acc. And now I brought my Facebook back. Since my Facebook was linked to Spotify and was deleted they gave me a numeric acc. User name a...
  • Taylor
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

Current student- trying to get student discount

I am trying to change my spotify premium subscription to the student subscription to recieve this discount. However, the steps provided on the help page DO NOT HELP. I follow the steps up to step #3, login, and then it says first name, last name, and...

  • Newbie
  • I am trying to change my spotify premium subscription to the student subscription to recieve this discount. However, the steps provided on the help page DO NOT HELP. I follow the steps up to step #3,...
  • Taylor
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Student discount not applying

Hi there, I've been a Spotify subscriber for a few years and I recently learned of a student discount that I'd like ot redeem. After your system successfully verifies that I am a student based on my email address, I am redirected to the bililng page ...

  • Casual Listener
  • Hi there,   I've been a Spotify subscriber for a few years and I recently learned of a student discount that I'd like ot redeem.    After your system successfull...
  • dtjones
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 389 Views
  • 2 replies
  • 0 likes

Switching current account to student account

I'm trying to get the student discount on my current spotify account, and I followed this: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium but I never got the student sign up screen it just took ...

  • Newbie
  • I'm trying to get the student discount on my current spotify account, and I followed this: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium ...
  • Taylor
  • Community Legend
  • 226 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 1 likes

Signing up for Premium and getting stuck in a cycle

Hello, I am trying to sign up for premium using the student discount, but it just keeps refreshing to the same pages. It asked me to enter my card information, then enter my first, last, and university, then confirm my purchase. It then goes back to ...

  • Newbie
  • Hello, I am trying to sign up for premium using the student discount, but it just keeps refreshing to the same pages. It asked me to enter my card information, then enter my first, last, and universi...
  • Taylor
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium
  • 293 Views
  • 1 replies
  • 0 likes

No Chance of EVER Rebuying Premium

Goodbye Spotify. You took away my favorite things about your little Music "Player." Have fun with the Social Media Blitzkrieg that you have brought upon yourselves by **bleep**ing Up A Good Thing.Get screwed, greedy corporate pigs.

  • Regular
  • Goodbye Spotify. You took away my favorite things about your little Music "Player." Have fun with the Social Media Blitzkrieg that you have brought upon yourselves by **bleep**ing Up A Good Thing. ...
  • psychicdog
  • Regular
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
  • 183 Views
  • 1 replies
  • 0 likes

New Version of spotify is useless

Hello, Excuse my english, i am from germany. Yesterday i have loaded the newest Version of spotify premium. (paid version). The function "hinzugefügt am... / added to" ist not longer available. With this former function you were able to sort a playli...

  • Casual Listener
  • Hello,   Excuse my english, i am from germany. Yesterday i have loaded the newest Version of spotify premium. (paid version). The function "hinzugefügt am... / added to" ist not longer avail...
  • 253 Views
  • 0 replies
  • 3 likes
  • Premium
  • 253 Views
  • 0 replies
  • 3 likes

I have been charged for premium after I have stopped it

Tried the 3 months premium for 99p but I stopped premium after that expired but they still charging me for premium... How do I stop this and get my refund...

  • Newbie
  • Tried the 3 months premium for 99p but I stopped premium after that expired but they still charging me for premium... How do I stop this and get my refund...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Premium Charged Twice, once on 3/9 and once on 3/10

I just checked my Debit card statement and saw that Spotify charged me for my subscription twice, on two separate days. This is not reflected in my payment history on my Spotify account. My 3 months for $0.99 just finished and this is my first $10.00...

  • Newbie
  • I just checked my Debit card statement and saw that Spotify charged me for my subscription twice, on two separate days.  This is not reflected in my payment history on my Spotify account.  ...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Facebook & Spotify Account Linking

Hi there I'm not sure how it's happened, but it seems as though my wife's facebook account is now linked to my Spotify Premium account... When I log into Spotify on my iMac, it shows her name in the top right corner. When I click to view the account,...

  • Casual Listener
  • Hi there   I'm not sure how it's happened, but it seems as though my wife's facebook account is now linked to my Spotify Premium account... When I log into Spotify on my iMac, it shows her n...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 208 Views
  • 3 replies
  • 0 likes

can not start acount

I tried to create a new account for my wife but her email had someone already used . Can you help me to get her email back?Best regards kenneth.

  • Newbie
  • I tried to create a new account for my wife but her email had someone already used . Can you help me to get her email back? Best regards kenneth.
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Can´t log in

I´m on Free Spotify and I moved country so I need to change country in my account, but when I try to do that it tells me to update the payment details, which I don´t have, so I can´t change country and I can´t use Spotify. I sent an email asking for ...

  • Newbie
  • I´m on Free Spotify and I moved country so I need to change country in my account, but when I try to do that it tells me to update the payment details, which I don´t have, so I can´t change country a...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes