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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75655 Views

27 replies

0 likes

  • 75655 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93066 Views

9 replies

2 likes

Account
Login
  • 93066 Views
  • 9 replies
  • 2 likes

Solved!! how to add family to existing premium account

I've had a premium account for (like) ever, now want to add famility subscription to this account. How do I upgrade my account?

Casual Listener

I've had a premium account for (like) ever, now want to add famility subscription to this account. How do I upgrade my account?

MattSuda

Spotify Star

1371 Views

2 replies

0 likes

  • 1371 Views
  • 2 replies
  • 0 likes

My account split in two help!!!!

A few weeks ago I logged in on my spotify acc, i always use facebook to log in. When i was logged in i saw that all my playlists dissappeared. When i searched for my account in the search engine, i found my account (Wardvankrunkelsven) when i clicked...

Newbie

A few weeks ago I logged in on my spotify acc, i always use facebook to log in. When i was logged in i saw that all my playlists dissappeared. When i searched for my account in the search engine, i f...

MattSuda

Spotify Star

209 Views

1 replies

0 likes

Account
  • 209 Views
  • 1 replies
  • 0 likes

Premium user and invoice issues

I am a premium user. Pays automatically every month. But in my account settings it says that I a a free user, and therefor I have no payment history. I need the invoices to my account holder, and I cant see any of them online and I only got one in my...

Newbie

I am a premium user. Pays automatically every month. But in my account settings it says that I a a free user, and therefor I have no payment history. I need the invoices to my account holder, and I c...

MattSuda

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Cant change password!

Hey! So I cant remember my password. And the email account that is linked to my spotify is old. So i cant access that email either. And when i try to change my email in settings it asks for password. And vice versa. Is there anything i can do?

Newbie

Hey!   So I cant remember my password. And the email account that is linked to my spotify is old. So i cant access that email either.  And when i try to change my email in setting...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

My Facebook Account got deactivated by Facebook

Hey Guys,I got a new phone and I tried to log on to my Facebook Account. Since I got a new phone Facebook was asking me to verify my Accoun. But I just have Facebook friends for my games there and dont know any of their pictures to verify them.Becaus...

Newbie

Hey Guys, I got a new phone and I tried to log on to my Facebook Account. Since I got a new phone Facebook was asking me to verify my Accoun. But I just have Facebook friends for my games there and ...

MattSuda

Spotify Star

374 Views

1 replies

0 likes

Account
Premium
Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Spotify Posting to Facebook

Hell everyone,I have changed my settings on Spotify to not post things on Facebook about what I am listening to. However, it somehow manages to revert back to the old settings and start sharing things without my permission every so often. Is this som...

Casual Listener

Hell everyone, I have changed my settings on Spotify to not post things on Facebook about what I am listening to.  However, it somehow manages to revert back to the old settings and start sha...

MattSuda

Spotify Star

337 Views

3 replies

0 likes

Account
Other
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! Spotify opens automatically

Why Spotify opens automatically when I switch on my pc? Can I open it only manually when I want? Thanks!!!

Newbie

Why Spotify opens automatically when I switch on my pc? Can I open it only manually when I want? Thanks!!!

MattSuda

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

Hey, i have a question, for the moment i have my account on USA, and i live in UK and i want change to United Kingdom and when i try to change my country, i can't because i need a credit card from here, and i used my card from Wells Fargo, can someon...

Casual Listener

Hey, i have a question, for the moment i have my account on USA, and i live in UK and i want change to United Kingdom and when i try to change my country, i can't because i need a credit card from he...

JoeThomas

Community Legend

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

Solved!! Music being played on another device

I'm not being able to play music because I keep getting a message saying that my account is being used on another device.

Newbie

I'm not being able to play music because I keep getting a message saying that my account is being used on another device.

JoeThomas

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

facebook account has been disabled wat do

I have an account that is connected to a banned facebook account and I cant cancel the subscripted, wat do?

Newbie

I have an account that is connected to a banned facebook account and I cant cancel the subscripted, wat do?

battledrag

Casual Listener

453 Views

6 replies

0 likes

  • 453 Views
  • 6 replies
  • 0 likes

Artists I was folowing dissapeared

Hi! Today I realized that all the artists I was folowing dissapeared, except those ones of whom I have some music store in my devices... What could have happened? Someone have had the same problem ever? Thanks! PD: Sorry for my english... Im not from...

Casual Listener

Hi!   Today I realized that all the artists I was folowing dissapeared, except those ones of whom I have some music store in my devices... What could have happened? Someone have had the same...

Nantxo

Casual Listener

221 Views

2 replies

0 likes

Account
Other
Premium
  • 221 Views
  • 2 replies
  • 0 likes

Solved!! My account has been stolen

Hi,My account have been stolen and someone changed my pass and email. Tried to contact by ticket and after some security questions, they didnt reply me back. Twitter support tell me i gotta wait for my ticket. Im paying a service that i couldnt use f...

Regular

Hi, My account have been stolen and someone changed my pass and email. Tried to contact by ticket and after some security questions, they didnt reply me back. Twitter support tell me i gotta wait fo...

eldonan

Regular

1201 Views

11 replies

0 likes

  • 1201 Views
  • 11 replies
  • 0 likes

Move premium to other account

I have two spotify accounts: One with my old facebook One with my new facebook. I want to delete my old facebook, but I have about 2 or 2.5 months of premium on it. I tried to change the facebook account linked with my spotify, but it wasn't in prefe...

Casual Listener

I have two spotify accounts: One with my old facebook One with my new facebook.   I want to delete my old facebook, but I have about 2 or 2.5 months of premium on it. I tried to change...

James

Spotify

319 Views

3 replies

0 likes

Account
Premium
  • 319 Views
  • 3 replies
  • 0 likes

My account has been Stolen

My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact Spotify for three months and have had no luck whatso...

Casual Listener

My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact S...

James

Spotify

238 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 238 Views
  • 2 replies
  • 0 likes

Solved!! How to delete an account

Were does it say 'about us'

Newbie

Were does it say 'about us'

MattSuda

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Cant access my premiun account

Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?

Casual Listener

Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?

MattSuda

Spotify Star

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

I can't change my country

I change my account to Mexico City, and too now I want to use Spotify Free for one month. Now, Im living here and I can't use Spotify. Can you help me.

Casual Listener

I change my account to Mexico City, and too  now I want to use Spotify Free for one month.  Now, Im living here and I can't use Spotify. Can you help me.   

MattSuda

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Premium update not working.

My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still set to a free user. I have checked my account sett...

Newbie

My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still...

MattSuda

Spotify Star

524 Views

4 replies

0 likes

Premium
  • 524 Views
  • 4 replies
  • 0 likes

Solved!! Can't get it on my iPod!

I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium. ALL I want to do is get my playlists on my iPod. When I try to download it there, I'm told there's a problem with payment. I just pai...

Newbie

I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium.   ALL I want to do is get my playlists on my iPod. When I try to download...

ErickRGuetta

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes