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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421573 Views
  • 965 replies
  • 108 likes
  • Account
  • 421573 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186554 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186554 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103478 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103478 Views
  • 69 replies
  • 10 likes

Solved!! Delete Spotify account

Hi! I created this account using facebook but I no longer want it. How can I delete this account?

  • Casual Listener
  • Hi!   I created this account using facebook but I no longer want it. How can I delete this account?
  • MattSuda
  • Spotify Star
  • 501 Views
  • 5 replies
  • 0 likes
  • Account
  • 501 Views
  • 5 replies
  • 0 likes

Missing a letter in my daughter's spotify username

Hi.I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?

  • Newbie
  • Hi. I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Trouble with a blocked Contact

Hello guys,A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me Is there ANY chance or possibilty to unblock a contact? This is freaking important to me..Thanks for a...

  • Newbie
  • Hello guys, A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me 😄 Is there ANY chance or possibilty to unblock a...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Lost account after merging two accounts

Hi guys I recently merged my Facebook account and my User account and by doing so, I lost my Facebook account (the one I actually used). Is there any possible way to recover it? The ID number of the lost account is 11165066718. Thank you in advance!

  • Newbie
  • Hi guys 🙂 I recently merged my Facebook account and my User account and by doing so, I lost my Facebook account (the one I actually used). Is there any possible way to recover it? The ID number of ...
  • MattSuda
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 290 Views
  • 1 replies
  • 0 likes

Can't activate NUS Extra discount

Hi guys, I was hoping for some help? I've recently acquired my NUS Apprentice Extra card and was naturally quite happy to learn Spotify had a student offer. However, I can't get it to work. Thing is, I've tried EVERYTHING to get it to work. I click o...

  • Regular
  • Hi guys,   I was hoping for some help? I've recently acquired my NUS Apprentice Extra card and was naturally quite happy to learn Spotify had a student offer. However, I can't get it to ...
  • MattSuda
  • Spotify Star
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Duplicate account premium

Hi, can some moderator delete my duplicate account ? I don't have access to my premium anymore, all playlists are gone. ( One playlist still appear under the username "1149017479" though.) Thx.

  • Newbie
  • Hi, can some moderator delete my duplicate account ? I don't have access to my premium anymore, all playlists are gone. ( One playlist still appear under the username "1149017479" though.) Thx.
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

What would i need to get to transfer songs to a thumb drive to listen in the car?

i currently have the free Spotify account- but am interested in upgrading. I also have a Rhapsody account and get unlimited downloads every month for $10. I then am able to move the songs to itunes, and copy them to a thumb drive to play in my car. C...

  • Casual Listener
  • i currently have the free Spotify account- but am interested in upgrading. I also have a Rhapsody account and get unlimited downloads every month for $10. I then am able to move the songs to itunes, ...
  • edworld84
  • Newbie
  • 1160 Views
  • 3 replies
  • 0 likes
  • 1160 Views
  • 3 replies
  • 0 likes

Solved!! Price

What is the monthly cost for Spitify? The website states $9.99, but when I attempted to sign up, the price was $12.99. Please clarify. Thanks!

  • Casual Listener
  • What is the monthly cost for Spitify? The website states $9.99, but when I attempted to sign up, the price was $12.99. Please clarify. Thanks!
  • JoeThomas
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 247 Views
  • 3 replies
  • 0 likes

Solved!! Facebook account converted to Facebook business, now I'm unable to access Spotify Premium account.

Hello, I have a Spotify Premium account which was created with a Facebook profile that was later converted to a Facebook page. Recently, Facebook made it so that these types of accounts must either be deleted or converted to a Facebook business accou...

  • Casual Listener
  • Hello, I have a Spotify Premium account which was created with a Facebook profile that was later converted to a Facebook page.   Recently, Facebook made it so that these types of accoun...
  • MattSuda
  • Spotify Star
  • 469 Views
  • 5 replies
  • 0 likes
  • 469 Views
  • 5 replies
  • 0 likes

Solved!! upgraded to premium but still on free

hi,I upgraded to the premium version a couple of days ago and have tried logging on and off and uninstalling and reinstalling spotify but my account is still showing free,how do I fix this?

  • Visitor
  • hi,I upgraded to the premium version a couple of days ago and have tried logging on and off and uninstalling and reinstalling spotify but my account is still showing free,how do I fix this?
  • OviiiOne
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • Account
  • 421 Views
  • 3 replies
  • 0 likes

Solved!! two accounts one on premium one on free

hi,I upgraded to spotify premium and realised I have two accounts....one on facebook and an original account can someone tell me how to merge these accounts without losing my facebook account playlists?

  • Visitor
  • hi,I upgraded to spotify premium and realised I have two accounts....one on facebook and an original account can someone tell me how to merge these accounts without losing my facebook account playlis...
  • OviiiOne
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! "Can't Play Current Track"

I canceled my premium account several months ago, and ever since, none of my music will play. Each song gives me this message: "can't play current track." I have deleted and downloaded the app several times. What is going on? A bit odd this happens r...

  • Casual Listener
  • I canceled my premium account several months ago, and ever since, none of my music will play.  Each song gives me this message: "can't play current track."   I have deleted and downloaded t...
  • mapgie
  • Newbie
  • 330 Views
  • 5 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
  • 330 Views
  • 5 replies
  • 0 likes

Solved!! I cannot edit my profile

Hi there! I am trying to edit the country in my profile and it seems that I cannot. I followed the steps ( https://support.spotify.com/us/learn-more/faq/#!/article/How-can-I-change-my-country-setting) but the country field is still grey out. Could yo...

  • Newbie
  • Hi there! I am trying to edit the country in my profile and it seems that I cannot. I followed the steps ( https://support.spotify.com/us/learn-more/faq/#!/article/How-can-I-change-my-country-se...
  • MattSuda
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Keeps jumping to different tracks

I like to listen to tracks by artist but now Spotify keeps jumping to different tracks by different artists, as if it's on permanent shuffle (shuffle is switched off on my account). Could someone please help, thanks.

  • Newbie
  • I like to listen to tracks by artist but now Spotify keeps jumping to different tracks by different artists, as if it's on permanent shuffle (shuffle is switched off on my account). Could someon...
  • Grace
  • Spotify
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Free premium

Many of my friends managed to use premium free for a month... I had that offer too and chose too use it later but now i want to use it and i don't know how.

  • Newbie
  • Many of my friends managed to use premium free for a month... I had that offer too and chose too use it later but now i want to use it and i don't know how.
  • Grace
  • Spotify
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Solved!! Account stolen

This is regarding Spotify Case # 02435687. Can somebody please give me an update what's going on? My account has been stolen and Spotify support has not responded to my last two e-mails. I opened a ticket with customer service last night. Even though...

  • Visitor
  • This is regarding Spotify Case # 02435687. Can somebody please give me an update what's going on?   My account has been stolen and Spotify support has not responded to my...
  • magnuseh_
  • Newbie
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Account Name

When I used to log into Spotify, I would use the username I created when I joined Spotify (basically my email), and once logged in it would show my account name in the top right corner. I got a new laptop, installed Spotify, and now it is suddenly sh...

  • Newbie
  • When I used to log into Spotify, I would use the username I created when I joined Spotify (basically my email), and once logged in it would show my account name in the top right corner. I got a new l...
  • Grace
  • Spotify
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Getting your account on your phone

Hello, I recently got a new phone and I also have the premium account, it allows me to log into my account on my phone but it says that I'm using the free version. I've tried deleting and reinstalling the app several times and it will not change.

  • Visitor
  • Hello,  I recently got a new phone and I also have the premium account, it allows me to log into my account on my phone but it says that I'm using the free version. I've tried deleting and rei...
  • Grace
  • Spotify
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
  • 0 likes

Solved!! Pay through paypal without credit/debit card?

I would like to purchase premium on my Spotify account, but sadly, I do not own a credit nor a debit card. BUT, I have a paypal account. Sadly, when I try to pay with my hard earned money (a measly 10$), it asks for my credit/debit card information, ...

  • Casual Listener
  • I would like to purchase premium on my Spotify account, but sadly, I do not own a credit nor a debit card. BUT, I have a paypal account. Sadly, when I try to pay with my hard earned money (a measly...
  • Josh
  • Community Legend
  • 11023 Views
  • 1 replies
  • 0 likes
  • 11023 Views
  • 1 replies
  • 0 likes

Song from Album not there anymore

A song disappeared from an album, but the album is still there. Is that normal?The Madagascar 2 soundtrack should have like 17 songs in it, but when I click it, there are only 5 songs. The song I was looking for specifically is by the same artist tha...

  • Newbie
  • A song disappeared from an album, but the album is still there. Is that normal? The Madagascar 2 soundtrack should have like 17 songs in it, but when I click it, there are only 5 songs. The song I...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 2 replies
  • 0 likes
  • Premium
  • 327 Views
  • 2 replies
  • 0 likes