Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, I am trying to sign up for premium using the student discount, but it just keeps refreshing to the same pages. It asked me to enter my card information, then enter my first, last, and university, then confirm my purchase. It then goes back to ...
Goodbye Spotify. You took away my favorite things about your little Music "Player." Have fun with the Social Media Blitzkrieg that you have brought upon yourselves by **bleep**ing Up A Good Thing.Get screwed, greedy corporate pigs.
Hello, Excuse my english, i am from germany. Yesterday i have loaded the newest Version of spotify premium. (paid version). The function "hinzugefügt am... / added to" ist not longer available. With this former function you were able to sort a playli...
Tried the 3 months premium for 99p but I stopped premium after that expired but they still charging me for premium... How do I stop this and get my refund...
I just checked my Debit card statement and saw that Spotify charged me for my subscription twice, on two separate days. This is not reflected in my payment history on my Spotify account. My 3 months for $0.99 just finished and this is my first $10.00...
Hi there I'm not sure how it's happened, but it seems as though my wife's facebook account is now linked to my Spotify Premium account... When I log into Spotify on my iMac, it shows her name in the top right corner. When I click to view the account,...
I tried to create a new account for my wife but her email had someone already used . Can you help me to get her email back?Best regards kenneth.
I´m on Free Spotify and I moved country so I need to change country in my account, but when I try to do that it tells me to update the payment details, which I don´t have, so I can´t change country and I can´t use Spotify. I sent an email asking for ...
I just upgraded to premium, tried signing out and in, tried with facebook, true checking my account info, and every other solution that google and these forums can provide. So far, I can play one song on premium before it reverts my activity back to ...
Hello people! Is it too late for me to change my decision to cancel my premium membership?! According to my account information my subscription is due to expire tomorrow. Any help would be awesome!
I tried to get the free trial and got an error about my bank having a bad day and said that I wasn't charged but I have two $1.25 charges (not under the pending like the help section). It says I'm still free on my account and the app. I've reinstalle...
First they completely refused to support Chromecast, then they remove the apps. The only ones I used were Musixmatch and Tunewiki (later part of Musixmatch). Having the lyrics scrolling on-screen as I was listening was awesome and they killed it. I'd...
Hi. I want to close/deactivate my current SPOTIFY account. I then want to reopen a new account
I am currently a spotify premium user and I didn't add in my school to get the student discount. I understand that the discount applies for the next renewal and I manually added in my school, getting a notification. However when I check my subscripti...
I was kicked off of spotify today. I tried to log in and it said my password was incorrect. Ive been trying all day so i know it wasnt caps or a typo. Ive also tried resetting my password but it tells my that my email is invalid, which is strange bec...
I am trying to buy a premium subscription, but whenever I try to enter my zip code, it tells me it is invalid, I from canada vancouver. thanks
I want to create a new account with a email that is different from the one I am using on this account. However, Spotify will not let me use the email I wish to use because there seems to be an account already linked to it. I do not have an account li...
I got verified for the sudent discount, but when i go to pay it charges me 9.99! ??
i unfollowed everyone in my following list because the number it said i was following 60, totally not what i am following. So i unfollowed everyone and now it says i am following 39 people. please help.
I just changed my password on Facebook. Then soon after, Spotify logged me out. I try to log back in through the Facebook link. I log in successfully, and then I see that all my playlists and my premium subscription is gone. I don't know what to do. ...