Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremium on family plan Country DeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI went to play music on my phone today and I saw that I had been logged out of my account. Everything was completely fine yesterday and I had no problems...
I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account. So after digging aroun...
PlanFreeCountryTurkeyDeviceSamsung Galaxy S5Operating SystemAndroid 6.1 My Question or IssueMerhabalar, spotify üyeliğimden çift ödeme alındığını yaklaşık 5-6 ay önce öğrendim sıkıntı etmedim fakat daha sonra istediğim müziklerin olmadığını görünce i...
PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueI cannot log into my account, though I know that my login information is correct. I get a message displaying "The username or password is incorrect (Error code: auth: 2)" I've ...
HiI have a problem, because I made (not on purpose) two accounts on the same email address. I didn't know it was possible. My problem is one of the account is Spotify free and the second one which I use all the time is Spotify premium. Sometimes I lo...
PlanMums: FreeMine: PremiumCountryEnglandDeviceMums: Huawei P9 LiteMine: Huawei Y6 2019 & Google Home MiniOperating SystemMums: UnknownMine: Android 9 My Question or IssueA week or so ago I was on the plane and noticed there were random songs in my l...
Hallo! Sinds vanochtend ben ik ineens uitgelogd op mijn account (vannacht nog de hele nacht Spotify geluisterd) na het aanmelden ben ik van premium account naar een free account gegaan. Ook bestaat mijn gebruikersnaam uit cijfers en niet uit mijn gew...
Going through my account for the year and I have receipts for $9.90 and Spotify is actually billing me $10 a month. Overcharging users an extra 10 cents a month adds up to a substantial amount of money if they overcharge everyone in Singapore and exp...
My Spotify account was created with Facebook one about 6 maybe 7 years ago, and I decided to delete it and only thing which can do is obviously change pass in app, avatar, username. Through this years security of this gmail acc rly worries me(got not...
PlanPremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueI've been enjoying spotify premium account on the android app and had made a payment for a year. However today i had to res...
Hello, i want to change my username as i just tried to register my account but got message that my email was already in use, so i restored the password because i thought forgot the account information, but it just someone used my email to sign up. Do...
PlanPremium My Question or IssueHi, my Spotify username changed to random numbers and letters. I didn't do anything.I didn't wanted to change my username. Is my account hacked? How can I fix this?
As the title says, the edit profile portion is completely grayed out. I can't change my email, I can't change my password, I can't change my username, it's just grayed out. And no, I do not have Facebook and I do not want to link to Facebook. I just ...
I Changed my password and signed out of all devices but if they know my email can they use the sign in without password button?
Premium Estonia Sony Xperia Android------Hello! Hope all having a great day. The issue is I cannot access my account. It says password/username is incorrect. I try to reset my password with my current email (which I have used to get in here as well) ...
My old email isn't activated anymore, so I can't receive any confirmation emails. I made a new account and I am trying to sign up for the student account, but my name and school is linked to my old account. I tried to delete my old account, but in or...
Hi, I have a new creditcard but seem unable to update it's details in my spotify account. In my account setting under my subsciption plan, it says update. When i click on that I get this: How can I fix this? PlanFree/PremiumCountry Thanks.Joost
I have a group that is 3 individual artists, with their own Spotify profiles, my question is, is there any way that if we go by our group name, the album will appear on our own individual pages as well as the group page? I tried to use the group name...
Account: IndividualType: PremiumCountry: United States Phone:Iphone 8 OS: iOS10 I had a spotify premium account linked to my facebook. I got rid of my facebook and kept using spotify. Well I had to log out of spotify and when i logged back in, every ...
PlanFree/PremiumCountryIranDevice(Any available device)Operating System(Android, Windows) My Question or IssueHiI am from Iran. When i try to create a new account for my brother i face some weird issues. When i fill the sign up form and then press th...
