Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 307470 Views
  • 870 replies
  • 98 likes
  • Account
  • 307470 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140552 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140552 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81694 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81694 Views
  • 64 replies
  • 9 likes

Solved!! New subscriber and can't change my country code!

PlanFreeCountryUSADeviceAll devicesOperating SystemAndroid and Windows 10 64bit My Question or IssueI just signed up and I'm working in China. All of the music it's showing me is Chinese and the emails are all in Chinese and I can't change my country...

  • Casual Listener
  • Plan Free Country USA Device All devices Operating System Android and Windows 10 64bit   My Question or Issue I just signed up and I'm working in China. All of the music it's showing m...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • Account
  • 350 Views
  • 3 replies
  • 0 likes

Delete Account

I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i can? Anyone knows? Apparently I will complain about Spot...

  • Visitor
  • I want to change my address but Spotify does not offer such an option. I wanna delete my account with all datas and creat new account with same e-mail but Spotify dont delete my account. What i ...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • Account
  • 366 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Multiple accounts with same email

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueWhen logging in with my username I have premium and all of my playlists but when I log in with facebook I have none of my playlists or premium. I thought that I linked my account to...

  • Visitor
  • Plan Premium Country US Device All Operating System All   My Question or Issue When logging in with my username I have premium and all of my playlists but when I log in with facebook I...
  • Peter
  • Spotify Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify lague en ce moment!

Hello! PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue:Le son grésille! Si je lances un téléchargement, le son se ralentie... ça bug grâve! D'autres gens ont ça chez eux? Ma connection est pourtant très bonne et je n'a...

  • Regular
  • Hello!    Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue: Le son grésille! Si je lances un téléchargement, le son se ralentie... ç...
  • Peter
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • Premium
  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Having to play on other devices through my iphone

PlanPremiumCountryUK DeviceIphone 7/Samsung TV My Question or IssueFor the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room. I have been able to control the music with the remote. Today I can no longer do this and ...

  • Music Fan
  •   Plan Premium Country UK   Device Iphone 7/Samsung TV   My Question or Issue For the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room.&nb...
  • jacquie_arnott
  • Music Fan
  • 712 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
  • 712 Views
  • 11 replies
  • 0 likes

Can I Use My Spotify At My Cafe With Public Music Rights Engagement?

PlanPremiumCountryTurkey My Question or Issue Hello, Actually the question is clear. I have Spotify Premium account which I want use at my cafe. There is a foundation called "MUYAP" in my country which deals with the public music licenses. I have an ...

  • Visitor
  • Plan Premium Country Turkey   My Question or Issue   Hello,   Actually the question is clear. I have Spotify Premium account which I want use at my cafe. There is a foundation...
  • user-removed
  • Not applicable
  • 1796 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1796 Views
  • 1 replies
  • 0 likes

Help with my Account Security/Ayuda con la Seguridad de mi Cuenta

PlanPremiumCountryArgentinaDeviceiPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPadOperating SystemiOS 12.2 (and others from the other apple devices/y otros de los otros dispositivos de Apple), Windows 10 My Question or IssueI have written thi...

  • Visitor
  • Plan Premium Country Argentina Device iPhone 8 Plus, iPhone 7, iPhone X, Microsoft Laptop, iPad Operating System iOS 12.2 (and others from the other apple devices/y otros de los otros disposit...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 244 Views
  • 1 replies
  • 0 likes

Clarifications on the 10,000 download limit

PlanPremiumCountryUSA DeviceWindows 10, and iphone My Question or IssueI listen to music mostly on my PC, but also while driving I use my phone. I recently learned about the 10,000 download limit, and I was wondering if that is per account or per dev...

  • Visitor
  • Plan Premium Country USA   Device Windows 10, and iphone   My Question or Issue I listen to music mostly on my PC, but also while driving I use my phone. I recently learned about t...
  • Keanu_C
  • Spotify Star
  • 6110 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 6110 Views
  • 1 replies
  • 1 likes

My spotify account has been completely taken over

PlanPremiumCountryU.SDeviceWindows 10Operating SystemWindows 10 My Question or IssueLast night my music kept randomly pausing on and off so I checked out why and apparently someone has been using my account with the phone Venus e3, so I looked into i...

  • Visitor
  • Plan Premium Country U.S Device Windows 10 Operating System Windows 10   My Question or Issue Last night my music kept randomly pausing on and off so I checked out why and apparently s...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Billed me but transaction failed

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back.

  • Visitor
  • I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back. &...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Can't access account after security password reset

Hello, I have an account part of a family plan (Premium) for which the password was automatically reseted for security issues (according to the email I received from Spotify). Since then, I tried multiple time to access the account or reset the passw...

  • Visitor
  • Hello,   I have an account part of a family plan (Premium) for which the password was automatically reseted for security issues (according to the email I received from Spotify).   Since...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

I can't change my country so the payment can't go through because country and credit card don't matc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • A_Musicophile
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

My account has been reset to a free account but I am still paying for a premium family

PlanPremiumCountryNZ My Question or IssueLast week all my playlists disappeared on my phone. I logged in on my laptop to see what was happening, and it says that I am on a free account even though I have been subscribed to a family premium account fo...

  • Visitor
  • Plan Premium Country NZ   My Question or Issue Last week all my playlists disappeared on my phone.  I logged in on my laptop to see what was happening, and it says that I am on a free...
  • A_Musicophile
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

i can't see my own profile

i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about having premium any idea? thanks in advance

  • Casual Listener
  • i tried and tried with different usernames but it didnt work only i can see my first spotify account, is the issue related to time i mean should i just wait 24 hours? i know that it is not about havi...
  • Loxer
  • Spotify Star
  • 637 Views
  • 8 replies
  • 0 likes
  • Account
  • 637 Views
  • 8 replies
  • 0 likes

Canceling premium but don’t have ANY LOGIN INFO!

My Question or Issue My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now we don’t know the login. We have been charged for 4 months ...

  • Visitor
  • My Question or Issue   My husband got a Spotify account but didn’t put in the right email and he doesn’t remember the user name or password!! He broke his phone and had to get a new one so now...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Login
  • 214 Views
  • 1 replies
  • 0 likes

Been added to a family package when I haven't requested

Email address *snip* I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account for a family package. This is absolutely DISGUSTING! I want re...

  • Visitor
  • Email address *snip*   I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account fo...
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my account

PlanPremiumCountryPhilippinesDevice(iPhone 7)Operating System(iOS 11) My Question or IssueAs the subject states, someone else (I’m guessing from another country) has been using my spotify account for the past 2 weeks . Changed my password (yesterday)...

  • Casual Listener
  •     Plan Premium Country Philippines Device (iPhone 7) Operating System (iOS 11)   My Question or Issue As the subject states, someone else (I’m guessing from another count...
  • donbergaaas
  • Composer
  • 502 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 502 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Shuffle only shuffles one artist!

I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it's all **bleep**. The shuffle feature on Spotify is ...

  • Regular
  • I have a playlist the entire back catalogue for 2 artists (Slayer and Municipal Waste) and when I hit shuffle, it only plays songs by Slayer. I tried clearing the queue, the sorting by title, but it'...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mixed up accounts

Hi there, I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: everytime we both try to use Spotify it pauses because the ac...

  • Newbie
  • Hi there,   I logged in at a friends place on her computer with my own account, and accidentally matched my facebook account with her Spotify account. Now it seems like we share the account: e...
  • Katerina
  • Spotify Legend
  • 639 Views
  • 4 replies
  • 1 likes
  • 639 Views
  • 4 replies
  • 1 likes

Superuser Contribution Account issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I have Spotify installed on my Lenovo laptop and Samsung tablet and have been usung it on ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Katerina
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Login
  • 246 Views
  • 1 replies
  • 0 likes