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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287638 Views

529 replies

34 likes

Account
Free
  • 287638 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13633 Views

6 replies

11 likes

Security
  • 13633 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540380 Views

990 replies

114 likes

Account
  • 540380 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129611 Views

74 replies

12 likes

Account
Login
Premium
  • 129611 Views
  • 74 replies
  • 12 likes

paid but no premium

I've put in my card info and got the free trail but still get ads and limited skips. I've logged out and logged in and reinstalled but still the same. Love the service would like some help

Newbie

I've put in my card info and got the free trail but still get ads and limited skips. I've logged out and logged in and reinstalled but still the same. Love the service would like some help

ErickRGuetta

Community Legend

321 Views

3 replies

0 likes

Premium
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! can't connect to Facebook

Hi, I've been on a new account for a week now and I'd like to connect my Spotify-account to my Facebook-profile. When I open up "connect with facebook", a white popup opens in Spotify displaying nothing. In my browser, after logging in and giving Spo...

Casual Listener

Hi,   I've been on a new account for a week now and I'd like to connect my Spotify-account to my Facebook-profile.   When I open up "connect with facebook", a white popup opens in S...

AriiMarsh

Casual Listener

1877 Views

12 replies

0 likes

  • 1877 Views
  • 12 replies
  • 0 likes

Solved!! How exactly am I gonna be charged when paid with PayPal

Hello, I paid my first subscription somewhere around Christmas, when you offered 3 months for free. I really like it so I would like to continue paying. But I have one question, in my account it says: Your Spotify Premium subscription will be automat...

Casual Listener

Hello, I paid my first subscription somewhere around Christmas, when you offered 3 months for free. I really like it so I would like to continue paying. But I have one question, in my account it sa...

Denco

Casual Listener

392 Views

2 replies

0 likes

Premium
Subscription
  • 392 Views
  • 2 replies
  • 0 likes

Signed up for student premium but still have free account

I just signed up for student premium, my card has been charged, and I still do not have access to the premium services, and it shows no credit card on my account. It keeps asking me to upgrade. I've signed out and signed back in, but I'm getting the ...

Casual Listener

I just signed up for student premium, my card has been charged, and I still do not have access to the premium services, and it shows no credit card on my account. It keeps asking me to upgrade. I've ...

mybasicbeanie

Casual Listener

290 Views

2 replies

0 likes

Account
Premium
  • 290 Views
  • 2 replies
  • 0 likes

Change from a facebook account to another?

Hello guys!! I have an old facebook account to my spotify, but now I like to change to my new so i can share music etc. Tried for about an hour but I dont find it. can someone please help me?

Newbie

Hello guys!!   I have an old facebook account to my spotify, but now I like to change to my new so i can share music etc. Tried for about an hour but I dont find it. can someone please help me?

Amarro

Community Legend

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Facebook Business Manager upgrade = NO SPOTIFY!!!!

We were recently 'made' to change our facebook login to a different email address, and had to start using Business Manager on facebook (don't even get me started on that!!!)...............the fallout of this is that we are unable to use our premium s...

Newbie

We were recently 'made' to change our facebook login to a different email address, and had to start using Business Manager on facebook (don't even get me started on that!!!)...............the fallout...

Kyzer

Regular

1375 Views

20 replies

0 likes

  • 1375 Views
  • 20 replies
  • 0 likes

3 days still no solution

Seriously its been 3 days since i reported this problem and i still have no solution. I have contacted the support through email and twitter yet i still recieve no solution to my problem When i try to purchase spotify premium it tells me that my zip ...

Regular

Seriously its been 3 days since i reported this problem and i still have no solution. I have contacted the support through email and twitter yet i still recieve no solution to my problem   W...

user-removed

Not applicable

660 Views

8 replies

0 likes

Account
Premium
Subscription
  • 660 Views
  • 8 replies
  • 0 likes

Wechsel von Premium zu Telekom-Special

Hallo, ich habe mein Premium im Februar zum 2.3. abbestellt, weil ich zum 2.3. zur Telekom mit einer Spotify-Streaming-Option wechseln wollte. Laut meinem Konto steht, dass mein Abo zum 2.3. abläuft (präsens). Innerhalb von Spotify steht "Spotify Pre...

Newbie

Hallo,   ich habe mein Premium im Februar zum 2.3. abbestellt, weil ich zum 2.3. zur Telekom mit einer Spotify-Streaming-Option wechseln wollte.   Laut meinem Konto steht, dass mein...

MattSuda

Spotify Star

325 Views

1 replies

0 likes

Account
Free
Premium
  • 325 Views
  • 1 replies
  • 0 likes

Connected applications management

Hello, I have a question - is there a way to manage the applications connected to my account? I mean the ones like spotify year in music, spotizr, etc. The applications asked for acess (stating what they need to access) but I can't find a list of tho...

Music Fan

Hello, I have a question - is there a way to manage the applications connected to my account? I mean the ones like spotify year in music, spotizr, etc. The applications asked for acess (stating what ...

MattSuda

Spotify Star

1231 Views

1 replies

2 likes

Account
Security
  • 1231 Views
  • 1 replies
  • 2 likes

What does this e mail from spotify mean?

It says:Hello fozcam,You have 1 new subscriptions & activity updates in the Spotify Community.The Spotify Community sent this messageTo control which emails we send you, manage your subscription & notification settings orunsubscribe.

Regular

It says: Hello fozcam, You have 1 new subscriptions & activity updates in the Spotify Community. The Spotify Community sent this message To control which emails we send you,&n...

MattSuda

Spotify Star

1296 Views

1 replies

0 likes

Other
  • 1296 Views
  • 1 replies
  • 0 likes

Jumping to current track

Hey there. Yesterday I installed the new spotify update. In the older versions it was possible to jump to the current track on your playlist by just clicking the album cover in the lower left corner. Is this still possible or has this feature just be...

Regular

Hey there.   Yesterday I installed the new spotify update. In the older versions it was possible to jump to the current track on your playlist by just clicking the album cover in the lower l...

NZee

Regular

356 Views

2 replies

0 likes

Premium
  • 356 Views
  • 2 replies
  • 0 likes

Student Discount Not Working

I have spotify premium, and when I try to get the student discount it keeps redirecting me to my account overview page! I've tried using different browsers and even my phone to do it but it always takes me back to the account overview page

Newbie

I have spotify premium, and when I try to get the student discount it keeps redirecting me to my account overview page! I've tried using different browsers and even my phone to do it but it always ta...

MattSuda

Spotify Star

413 Views

5 replies

0 likes

Account
  • 413 Views
  • 5 replies
  • 0 likes

Solved!! Latest Version Breaks Last.fm

So this morning I restarted Spotify as it asked, and my Last.fm plugin disappeared entirely. What gives?

Newbie

So this morning I restarted Spotify as it asked, and my Last.fm plugin disappeared entirely.  What gives?

MattSuda

Spotify Star

370 Views

1 replies

0 likes

Other
  • 370 Views
  • 1 replies
  • 0 likes

Login Failed: It looks like you already have a Spotify account with the email. Please login below

There is something wrong with my account that I cannot log in into my account via any device since yesterday. When I log in on Spotify software in window 7 with the "Log in with Facebook" button, I get "Spotify desktop client communication failed." W...

Casual Listener

There is something wrong with my account that I cannot log in into my account via any device since yesterday.  When I log in on Spotify software in window 7 with the "Log in with Facebook" b...

MattSuda

Spotify Star

384 Views

1 replies

0 likes

Account
Login
Premium
  • 384 Views
  • 1 replies
  • 0 likes

i´ve lost all my songs!

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back?? please heellp

Casual Listener

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back??  please heellp

MattSuda

Spotify Star

394 Views

1 replies

0 likes

Other
  • 394 Views
  • 1 replies
  • 0 likes

I´ve lost all my songs please help

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back??

Casual Listener

well, i had a playlist with almost 500 songs and i deleted them all, how can i get them back?? 

MattSuda

Spotify Star

271 Views

1 replies

0 likes

Other
  • 271 Views
  • 1 replies
  • 0 likes

Can't access Spottify Premium

The credit card form won't let me enter my postal code fully (we're Canadians here!). The field doesn't accept spaces, and the form validation complains about the postal code beeing incorrect. Do you want to make money or not? Good luck!

Newbie

The credit card form won't let me enter my postal code fully (we're Canadians here!). The field doesn't accept spaces, and the form validation complains about the postal code beeing incorrect. &nbs...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

Account
Premium
  • 343 Views
  • 1 replies
  • 0 likes

need help *URGENT*

Hi, im really concerned as to why it is that im being charged 20 bucks for every month on my spotify premium account. Please get back to me as soon as possible.

Newbie

Hi, im really concerned as to why it is that im being charged 20 bucks for every month on my spotify premium account. Please get back to me as soon as possible.

MattSuda

Spotify Star

197 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Subscription refund and switch to student discount

I was charged $9.99 today for my subscription (after recently participating in the free 3 month trial), and I was wondering if I could have the student discount applied to my account and refunded for 50% of the charge, seeing as how I am a student.

Newbie

I was charged $9.99 today for my subscription (after recently participating in the free 3 month trial), and I was wondering if I could have the student discount applied to my account and refunde...

MattSuda

Spotify Star

2202 Views

1 replies

0 likes

Subscription
  • 2202 Views
  • 1 replies
  • 0 likes

cancelled subscription, got charged anyways

I cancelled my subscription before the expiration of my 3 months for $.99 but I was charged $10 anyways. Im just trying to get refunded.

Newbie

I cancelled my subscription before the expiration of my 3 months for $.99 but I was charged $10 anyways. Im just trying to get refunded.

MattSuda

Spotify Star

195 Views

1 replies

0 likes

Subscription
  • 195 Views
  • 1 replies
  • 0 likes