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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84715 Views

9 replies

2 likes

Account
Login
  • 84715 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661444 Views

13 replies

4 likes

Account
  • 661444 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743441 Views

18 replies

29 likes

  • 743441 Views
  • 18 replies
  • 29 likes

Solved!! 3 Month Promotion Only Works for Certain People

So I recently took advantage of the 3-month for $9.99 promotion, and it worked just fine, but it would not work for my friend, whose account history is fairly similar to mine. Why was I able to upgrade for that price, and when he tried to use the lin...

Regular

So I recently took advantage of the 3-month for $9.99 promotion, and it worked just fine, but it would not work for my friend, whose account history is fairly similar to mine. Why was I able to upgra...

skittle1613

Regular

1075 Views

3 replies

0 likes

  • 1075 Views
  • 3 replies
  • 0 likes

Tried to send a 3 month gift to a friend, was charged three times and she still didn't get the gift

This is ridiculous. I tried using my credit card, twice. Payment failed. Then I tried Paypal, same result. Called my bank, they said they authorized three separate transactions for $29.97 to Spotify, and yet my friend has no email from them and certa...

Visitor

This is ridiculous.   I tried using my credit card, twice. Payment failed. Then I tried Paypal, same result. Called my bank, they said they authorized three separate transactions for $29.97 ...

MattSuda

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Cannot cancel subscription. Getting an error

I go through the steps to cancel the subscription. But when I validate providing my facebook password (which is the correct one), I get a spotify web page saying: Oops! Something went wrong, please try again or check out our testing. Any help please?...

Newbie

I go through the steps to cancel the subscription. But when I validate providing my facebook password (which is the correct one), I get a spotify web page saying: Oops! Something went wrong, ple...

cnf9551

Newbie

238 Views

2 replies

0 likes

Premium
  • 238 Views
  • 2 replies
  • 0 likes

Deactivate my account

Hi, I already tried to use the contact form to ask for deleting my account months ago but I received 0 response and my account is still there. Any admin here to delete my spotify account ? Thanks !

Visitor

Hi,    I already tried to use the contact form to ask for deleting my account months ago but I received 0 response and my account is still there. Any admin here to delete my spotify acc...

MattSuda

Spotify Star

304 Views

3 replies

0 likes

  • 304 Views
  • 3 replies
  • 0 likes

billing

I got charged $9.99 and then $10.78 in the same month what was that second charge?

Visitor

I got charged $9.99 and then $10.78 in the same month what was that second charge?

MattSuda

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Wont let me upgrade at all because there is current offer. i just want to upgrade!

I had premium, canceled, now want to upgrade again. Nope. Tried 3 different credit cards, all active, none work. I think its because there's an offer going on that you can get 3 months for 9.99. I don't care, I just want to upgrade normally! How can ...

Newbie

I had premium, canceled, now want to upgrade again. Nope. Tried 3 different credit cards, all active, none work. I think its because there's an offer going on that you can get 3 months for 9.99. I do...

Liam

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Password reset to change email address

So, my email address with Spotify is way, way outdated. I've been logging in with Facebook forever, and when I try to update it in the Spotify control panel it prompts me for a password...which I don't know. When I go through the password change proc...

Regular

So, my email address with Spotify is way, way outdated.  I've been logging in with Facebook forever, and when I try to update it in the Spotify control panel it prompts me for a password...which...

Liam

Community Legend

1732 Views

2 replies

0 likes

Account
Login
Premium
  • 1732 Views
  • 2 replies
  • 0 likes

Spotify premium offers!

Hi,I just bought Spotify premium and i got e-mails abot the offer ``2 months for free´´and i just logged in to Spotify´s homepage and got premium,but i didnt get the offer and that was the only reason i got premium.I thinks its a little bit of a sham...

Newbie

Hi,I just bought Spotify premium and i got e-mails abot the offer ``2 months for free´´and i just logged in to Spotify´s homepage and got premium,but i didnt get the offer and that was the only reaso...

MattSuda

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

double advertisement

I use spotify free on desktop. evry advertsiment plays twice it's very anoying. one advertisement is exceptable but then it start again. ans sometimes there are 3 after eachother. Also the advertisements come really fast after 2 soms again some one k...

Visitor

I use spotify free on desktop. evry advertsiment plays twice it's very anoying. one advertisement is exceptable but then it start again. ans sometimes there are 3 after eachother. Also the advert...

181 Views

0 replies

0 likes

Account
Free
Other
  • 181 Views
  • 0 replies
  • 0 likes

Dubbel debitering

hej! Spotify har dragit månadsavgiften på premium versionen två dagar Irak från mitt konto. Varför? Och kan jag få tillbaka pengarna om det inte stämmer?

Newbie

hej! Spotify har dragit månadsavgiften på premium versionen två dagar Irak från mitt konto. Varför? Och kan jag få tillbaka pengarna om det inte stämmer?

MattSuda

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

No $.99 for 3 month deal b/c paid with giftcard

I have never had a premium account, and I found out about the $.99 deal for 3 months. I clicked on upgrade and it took me to a screen where it said I would pay $.99 for 3 months. I used a $10 Spotify gift card for payment and now I only have a 1 mont...

Newbie

I have never had a premium account, and I found out about the $.99 deal for 3 months. I clicked on upgrade and it took me to a screen where it said I would pay $.99 for 3 months. I used a $10 Spotify...

MattSuda

Spotify Star

1544 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1544 Views
  • 5 replies
  • 0 likes

Solved!! Spotify premium for students

Is there a way to use a 3-month premium prepaid giftcard with the student discount? Or even the 3 months for 9.99 discount?

Newbie

Is there a way to use a 3-month premium prepaid giftcard with the student discount? Or even the 3 months for 9.99 discount?

MattSuda

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Help I lost access to my premium account

I can sign into my facebook account but I can't access my premium account with all my playlists. The account still exists and nothing was deleted, but I can't login to the account on the website or the program. Last time this happened to me I created...

Newbie

I can sign into my facebook account but I can't access my premium account with all my playlists. The account still exists and nothing was deleted, but I can't login to the account on the website or t...

MattSuda

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! If I cancel my subscription, does it end immediately, or does it just not renew?

I'd like to cancel my subscription, but as I've already paid my $10 for this month, I'd like to just not renew it. Does cancelling end my premium membership right away, or does it just not expire when my payment date is up?

Newbie

I'd like to cancel my subscription, but as I've already paid my $10 for this month, I'd like to just not renew it.   Does cancelling end my premium membership right away, or does it just not...

qwertyuiop28

Regular

44452 Views

6 replies

2 likes

  • 44452 Views
  • 6 replies
  • 2 likes

Solved!! Facebook and Spotify link issues

Hi. I am trying to get my facebook Spotify account deleted. I guess I must have set one up sometime in the past, I now have a Spotify Premium account which I would like to get linked. My facebook account is under iftikar666@gmail.com, I would really ...

Casual Listener

Hi.   I am trying to get my facebook Spotify account deleted. I guess I must have set one up sometime in the past, I now have a Spotify Premium account which I would like to get linked. ...

MattSuda

Spotify Star

1345 Views

5 replies

0 likes

Account
  • 1345 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Family with Students subscription question

Currently Free, with 2 daughters who are in college. How can I sign-up and take advantage of the student discount AND the 50% Family Discount... or can I?

Newbie

Currently Free, with 2 daughters who are in college. How can I sign-up and take advantage of the student discount AND the 50% Family Discount... or can I?

mrdancastillo

Casual Listener

379 Views

2 replies

0 likes

Premium
Subscription
  • 379 Views
  • 2 replies
  • 0 likes

I can't pay my subscriptions whit my MX card

Hi, i'm form México City, i want to get the 3 months of premium but i can't pay with my MX card, why can i do???

Newbie

Hi, i'm form México City, i want to get the 3 months of premium but i can't pay with my MX card, why can i do???

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Solved!! Want to pay for Premium but can't because UK credit card not accepted

I want to pay for Premium but my UK credit card and Paypal accounts are not accepted for Spotify as I live in the Philippines. I don't have my money in any Philippines bank account (I'm British but have lived here for several years). It seems very li...

Regular

I want to pay for Premium but my UK credit card and Paypal accounts are not accepted for Spotify as I live in the Philippines. I don't have my money in any Philippines bank account (I'm British but h...

AVRE-UK

Newbie

21924 Views

7 replies

1 likes

Premium
Subscription
  • 21924 Views
  • 7 replies
  • 1 likes

student rate

i have an account and premium and just found out about the student rate. i want to change over to that and can prove i am a student but it isnt letting me. i keep getting pushed to my account options page when i try. what do i do?

Newbie

i have an account and premium and just found out about the student rate. i want to change over to that and can prove i am a student but it isnt letting me. i keep getting pushed to my account options...

MattSuda

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Unable to submit help contact form regarding unauthorized charges.

I've been charged twice on my credit card, but my account is free and does not have any credit card information. When trying to submit a contact form about this issue, I am told that the email address I am entering is incorrect. It is the same email ...

Casual Listener

I've been charged twice on my credit card, but my account is free and does not have any credit card information. When trying to submit a contact form about this issue, I am told that the email addres...

STEWARTNAT

Casual Listener

496 Views

2 replies

0 likes

Account
  • 496 Views
  • 2 replies
  • 0 likes