Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88429 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
746732 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
757098 Views
18 replies
29 likes
I always link premium account with Facebook, I just want to know how to create useranme and password.
I always link premium account with Facebook, I just want to know how to create useranme and password.
Spotify Star
211 Views
1 replies
0 likes
I saw the promotion if I topup 10$ I will get 2 months free. Dose it work with any gift card?
I saw the promotion if I topup 10$ I will get 2 months free. Dose it work with any gift card?
Spotify Star
220 Views
1 replies
0 likes
I unsubscribed from premium about three days ago. The day I unsbscribe I got charged $11 and then another $11 two days later from the same credit card. I want to know why I was charged multiple times immediately, and right after I had cancelled, and ...
I unsubscribed from premium about three days ago. The day I unsbscribe I got charged $11 and then another $11 two days later from the same credit card. I want to know why I was charged multiple times...
Spotify Star
260 Views
2 replies
0 likes
My wife was using my spotify and we then setup a new famiy plan, she signed up but didnt use facebook, now I cant find her to follow or even share playlist with her. She created many playist under my account.
My wife was using my spotify and we then setup a new famiy plan, she signed up but didnt use facebook, now I cant find her to follow or even share playlist with her. She created many playist under my...
Spotify Star
558 Views
1 replies
0 likes
Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...
Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
Community Legend
1025 Views
17 replies
0 likes
Cancele mi suscripción premium family.Ahora que quiero volver a ser premium "normal", no funciona el botón "obtener premium". No hace nada.
Cancele mi suscripción premium family. Ahora que quiero volver a ser premium "normal", no funciona el botón "obtener premium". No hace nada.
Spotify Star
1797 Views
1 replies
0 likes
I've tried to cancel my premium subscription for about an hour and nothing has worked ! I've tried on my iPhone, on my MacBook, and surface pro. And this so called subscription page do not exists with the option to cancel the subscription ! I really ...
I've tried to cancel my premium subscription for about an hour and nothing has worked ! I've tried on my iPhone, on my MacBook, and surface pro. And this so called subscription page do not exists wit...
Spotify Star
273 Views
1 replies
1 likes
when i originally set up free spotify, I did via facebook. I now want to upgrade to premium , but don't want to go via facebook. However every time i try and upgrade it send me to facebook - help!
when i originally set up free spotify, I did via facebook. I now want to upgrade to premium , but don't want to go via facebook. However every time i try and upgrade it send me to facebook - help!
165 Views
0 replies
0 likes
I currently have spotify unlimited, for which I pay 49 SEK a month. If I take the current offer with spotify premium 2 months free of charge, may I later revert into spotify unlimited, or is this a way for you to get old customers off the cheaper dea...
I currently have spotify unlimited, for which I pay 49 SEK a month. If I take the current offer with spotify premium 2 months free of charge, may I later revert into spotify unlimited, or is this a w...
Spotify Star
479 Views
2 replies
0 likes
So I just cashed in on the great 99c offer, but I don't have any forms of electronic money. What I did was I gave a friend of mine my credentials (I've changed my password since, don't worry) and had him log in and use his credit card, and now I owe ...
So I just cashed in on the great 99c offer, but I don't have any forms of electronic money. What I did was I gave a friend of mine my credentials (I've changed my password since, don't worry) an...
Spotify Star
263 Views
1 replies
0 likes
So I have had Spotify for a while and just realized that I'd been paying for a premium account since July! I've never had a premium account, and the only thing that comes to mind is doing the free trial for the very first time. I never remember conti...
So I have had Spotify for a while and just realized that I'd been paying for a premium account since July! I've never had a premium account, and the only thing that comes to mind is doing the free tr...
Spotify Star
182 Views
1 replies
0 likes
I want to use the new holiday-deal with "3 months for 0,99€" I bought a Paysafecard for 10€ and when i wanted to use it, i couldn't access to the deal and only to the regular price of 9,99€ per month. Why is that?
I want to use the new holiday-deal with "3 months for 0,99€" I bought a Paysafecard for 10€ and when i wanted to use it, i couldn't access to the deal and only to the regular price of 9,99€ per month...
Spotify Star
400 Views
1 replies
0 likes
Hello, I just purchased Premium and I was going to set a device password. My problem is it will not send the email and I've checked my spam folder and everything. I requested to add a device password on friday and still nothing.
Hello, I just purchased Premium and I was going to set a device password. My problem is it will not send the email and I've checked my spam folder and everything. I requested to add a device password...
Spotify Star
503 Views
1 replies
0 likes
Hey, so i bought a spotify card for a month and it says if i buy for a month i get 2 months of premium for free, but i only got premium for a month :(. So could i maybe get those 2 extra months? Card bought 29.12.2014, used same day.
Hey, so i bought a spotify card for a month and it says if i buy for a month i get 2 months of premium for free, but i only got premium for a month :(. So could i maybe get those 2 e...
Spotify Star
374 Views
6 replies
0 likes
I just got the Holiday deal for Premium, but I thought that it would notice that I never got my free month of premium before. I want the free month credited to my account, how do I do this? And how do I make it so that when the three months are over,...
I just got the Holiday deal for Premium, but I thought that it would notice that I never got my free month of premium before. I want the free month credited to my account, how do I do this? And how d...
Spotify Star
235 Views
1 replies
1 likes
I up graded to Premium but cann't access it. I haven't received a confirmation email. I have logged out/deleted and restarted everything and still listed as free.
I up graded to Premium but cann't access it. I haven't received a confirmation email. I have logged out/deleted and restarted everything and still listed as free.
Community Legend
312 Views
1 replies
0 likes
So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and needed to go on the website and do some things. So i...
So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and n...
Newbie
2044 Views
12 replies
0 likes
I want to upgrade from my Premium account to Family to allow wife to get Premium. What happens to all the 'stuff' associated with my existing account - playlists etc. Do they get transferred over or do I lose everything? Sorry but couldn't find this ...
I want to upgrade from my Premium account to Family to allow wife to get Premium. What happens to all the 'stuff' associated with my existing account - playlists etc. Do they get transferred over or ...
Spotify Star
404 Views
3 replies
0 likes
Hi guys I can not sign in Spotify with my Facebook account. It always comes Spotify desktop client communication failed. Can you please help me? Thanks in advance
Hi guys I can not sign in Spotify with my Facebook account. It always comes Spotify desktop client communication failed. Can you please help me? Thanks in advance
Spotify Star
283 Views
2 replies
0 likes
