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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9910 Views
  • 3 replies
  • 9 likes
  • Security
  • 9910 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493499 Views
  • 981 replies
  • 112 likes
  • Account
  • 493499 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213933 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213933 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122665 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122665 Views
  • 72 replies
  • 12 likes

cancel account

My free subscription ends this month and I was wanting to cancel my account before I get charged. How can I do this asap?

  • Casual Listener
  • My free subscription ends this month and I was wanting to cancel my account before I get charged. How can I do this asap?
  • MattSuda
  • Spotify Star
  • 423 Views
  • 4 replies
  • 0 likes
  • 423 Views
  • 4 replies
  • 0 likes

Zip code invalid

Hello, i have been using Spotify for few months now, and was using always the same linked credit card to pay my premium, but I forgot that the credit card I was using to Spotify didn't work anymore. So the last payment failed. Now I'm trying to link ...

  • Casual Listener
  • Hello,   i have been using Spotify for few months now, and was using always the same linked credit card to pay my premium, but I forgot that the credit card I was using to Spotify didn't wor...
  • MattSuda
  • Spotify Star
  • 796 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 796 Views
  • 5 replies
  • 1 likes

Using Student Discount with Existing Premium Subscription

There are instructions on how to use the student discount with your account, even if you already have a premium account. Every time I try following these instructions, I can't even get to the page where it asks for my student email information, it ju...

  • Casual Listener
  • There are instructions on how to use the student discount with your account, even if you already have a premium account.  Every time I try following these instructions, I can't even get to the...
  • MattSuda
  • Spotify Star
  • 417 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 417 Views
  • 3 replies
  • 1 likes

Solved!! family plan

hi there - how do I get my husband's playlists and music onto my account if we are part of the family plan?

  • Newbie
  • hi there - how do I get my husband's playlists and music onto my account if we are part of the family plan?
  • MattSuda
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

'It appears that you are not eligible for the discounted product that you are trying to purchase'

The title is the message I recieve when I try to reactivate my student discount. I got this email from spotify: Now here's the good news: if you're still studying next year, you can get another 12 months of gloriously unlimited music at half price! A...

  • Newbie
  • The title is the message I recieve when I try to reactivate my student discount.   I got this email from spotify:   Now here's the good news: if you're still studying next y...
  • MattSuda
  • Spotify Star
  • 1224 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1224 Views
  • 1 replies
  • 0 likes

Premium account hacked

I've seen this in other threads, but I'm not seeing "how" to resolve the issue. I can log in with FB, but my email address has been changed, my password has been changed. I'm essentially stuck. Not sure I can contact support, as the hack address will...

  • Regular
  • I've seen this in other threads, but I'm not seeing "how" to resolve the issue. I can log in with FB, but my email address has been changed, my password has been changed. I'm essentially stuck. Not s...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 236 Views
  • 3 replies
  • 0 likes

Payment error and complete lack of support

I am in an outrage! Spotify charged my account early and there is absolutely no possible way to get ahold of a representitive or dispute a payment or talk to a real person of any kind in any method. They hide behind the walls of the internet and do w...

  • Newbie
  • I am in an outrage! Spotify charged my account early and there is absolutely no possible way to get ahold of a representitive or dispute a payment or talk to a real person of any kind in any method. ...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 1 replies
  • 1 likes
  • Account
  • 287 Views
  • 1 replies
  • 1 likes

Solved!! I dont want to use Facebook to log in any longer.

I deactivated fb and no longer want to use this account to log into spotify. I created a new account but don't want to have 2 charges due to not being able to sync accounts..I need direction

  • Casual Listener
  • I deactivated fb and no longer want to use this account to log into spotify. I created a new account but don't want to have 2 charges due to not being able to sync accounts..I need direction &...
  • MattSuda
  • Spotify Star
  • 386 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 386 Views
  • 3 replies
  • 0 likes

Getting Charged Twice a Month

I'm getting charged twice a month - once on the 5th and once on the 15th. I'm guessing I accidentally signed up twice, but I only know of one account. How do I stop payment on the one I'm not using?

  • Newbie
  • I'm getting charged twice a month - once on the 5th and once on the 15th. I'm guessing I accidentally signed up twice, but I only know of one account. How do I stop payment on the one I'm not using?
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

From KPN to UPC

Hi I have a free premium membership from KPN netherlands, but I want to move to UPC. But I want to keep my premium account and want to upgrade it to a family account. Anybody anu idea how I should do this?

  • Newbie
  • Hi   I have a free premium membership from KPN netherlands, but I want to move to UPC. But I want to keep my premium account and want to upgrade it to a family account. Anybody anu idea how ...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Spotify cancel to change to spotify family

Hi, I have cancel my spotify subscrition, but was taken the payment to this month. I want change to spotify family, but my subscrition was yet payed. Best regards J F

  • Newbie
  • Hi,   I have cancel my spotify subscrition, but was taken the payment to this month. I want change to spotify family, but my subscrition was yet payed.   Best regards   J F
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

Change country and student discount

Hey guys, I just moved from the Netherlands to the USA. I have an USA debitcard (VISA), and a .edu mail address. Though I am unable to get student discount as I am still having my county as Netherlands, even though I changed my payment already. I sup...

  • Visitor
  • Hey guys,   I just moved from the Netherlands to the USA. I have an USA debitcard (VISA), and a .edu mail address. Though I am unable to get student discount as I am still having my co...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

facebook login failure

I have a spotify account which I originally set up on my old laptop and is connected to my Facebook. i've just gotten a new Mac laptop and have downlaoded spotify, however when I try to log in with facebook it won't let me, and says "spotify desktop ...

  • Newbie
  • I have a spotify account which I originally set up on my old laptop and is connected to my Facebook. i've just gotten a new Mac laptop and have downlaoded spotify, however when I try to log in with...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Swich to Spotify Student (from other Premium)

Hello! In a few days my Spotify Premium will end (special offer from last November for 3€ or something). Then it will automatically change to Spotify Premium (10€), but I want it to change to Spotify Student (5€). How can I avoid extra costs? (I alre...

  • Newbie
  • Hello!   In a few days my Spotify Premium will end (special offer from last November for 3€ or something).   Then it will automatically change to Spotify Premium (10€), but I want i...
  • ErickRGuetta
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Won't let me upgrade to Student Discount

I want to get premium but I'm a student and want to take advantage of the discount. When I go to get it through the ad or website it just takes me again to the pay 9.99$ page. I've even updated my email through Facebook to be my university email, whi...

  • Casual Listener
  • I want to get premium but I'm a student and want to take advantage of the discount. When I go to get it through the ad or website it just takes me again to the pay 9.99$ page. I've even updated my em...
  • Jason
  • Spotify Legend
  • 966 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 966 Views
  • 1 replies
  • 0 likes

Can't log in after upgraded to premium

Hi, There was no problems to log in when i upgraded to premium but next day i couldn't log in at all... I tried log in with Facebook and username/password. But it didn't work.

  • Casual Listener
  • Hi, There was no problems to log in when i upgraded to premium but next day i couldn't log in at all... I tried log in with Facebook and username/password. But it didn't work.
  • Swelit
  • Casual Listener
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Need help changing the country

Hi, I am currently on the United Kingdom spotify (with premium membership) but have moved to the US. I changed my credit card information to my US credit card and then when I go back into "Edit Profile" under Account Settings, it still says United Ki...

  • Newbie
  • Hi, I am currently on the United Kingdom spotify (with premium membership)  but have moved to the US. I changed my credit card information to my US credit card and then when I go back into "Edit...
  • meahtenoha
  • Spotify
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 204 Views
  • 2 replies
  • 0 likes

Canceling my premium account

I have tried every way possible to delete my premium account because I simply do not use spotify anymore. Please help anyone?

  • Newbie
  • I have tried every way possible to delete my premium account because I simply do not use spotify anymore. Please help anyone?
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 195 Views
  • 1 replies
  • 0 likes

how do i cancel a recurring payment if i dont know log in details?

Hey there, My girlfriend signed up using my card and i am no longer with her. i need to cancel my recurring payment, i cant log in as i cant get the details, and i cant cancel this from my bank. and there is no contact number. how do i do this please...

  • Casual Listener
  • Hey there,     My girlfriend signed up using my card and i am no longer with her.  i need to cancel my recurring payment,    i cant log in as i cant get the de...
  • MattSuda
  • Spotify Star
  • 1125 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 1125 Views
  • 10 replies
  • 0 likes

Spotify Student Subscription

I went to the student page, but everytime I click get premium it doesn't let me enter my college, it just takes me to my account page. Can anyone help me get the student subscription price, instead of the 10 I'm already paying? Thank you!

  • Casual Listener
  • I went to the student page, but everytime I click get premium it doesn't let me enter my college, it just takes me to my account page. Can anyone help me get the student subscription price, instead o...
  • MattSuda
  • Spotify Star
  • 257 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 257 Views
  • 1 replies
  • 1 likes