Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287491 Views

529 replies

34 likes

Account
Free
  • 287491 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13630 Views

6 replies

11 likes

Security
  • 13630 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540330 Views

990 replies

114 likes

Account
  • 540330 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129605 Views

74 replies

12 likes

Account
Login
Premium
  • 129605 Views
  • 74 replies
  • 12 likes

Cannot remove "new" notifications in the Mac app.

So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of that feature is STUNNINGLY bad. Others have mentione...

Casual Listener

So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of t...

atillman89

Newbie

861 Views

3 replies

2 likes

  • 861 Views
  • 3 replies
  • 2 likes

I've created a duplicate account on accident!!

I can't log onto my original Spotify Premium account. Spotify seems to have created a dupliate account on Facebook for me and I can't figure how to get my original account back. Any help?

Newbie

I can't log onto my original Spotify Premium account. Spotify seems to have created a dupliate account on Facebook for me and I can't figure how to get my original account back. Any help? 😞

Taylor

Community Legend

190 Views

1 replies

0 likes

Account
Premium
  • 190 Views
  • 1 replies
  • 0 likes

Premium accoun impossible to get back

Hi I use facebook to log in on my premium spotify account. somehow, now when i try to long in again using facebook credentials i logged in on a FREE ACCOUNT. there are two Andreas Buksdorf spotify account, one Free account the one i can access, and m...

Visitor

Hi   I use facebook to log in on my premium spotify account. somehow, now when i try to long in again using facebook credentials i logged in on a FREE ACCOUNT. there are two Andreas Buksdo...

Andbuks

Casual Listener

373 Views

7 replies

0 likes

Account
Free
Login
Premium
  • 373 Views
  • 7 replies
  • 0 likes

My credit card getting charged twice every month

Hey guys i checked my credit card and realized that i am getting charged twice every monthcan someone give me an answer to that?

Visitor

Hey guys i checked my credit card and realized that i am getting charged twice every month can someone give me an answer to that?

user-removed

Not applicable

189 Views

2 replies

0 likes

Subscription
  • 189 Views
  • 2 replies
  • 0 likes

Wont let me update details to delete subscription/change payment method

I tried clicking the "update details" button on my account to update my premium account to the college discount subscription, but every time I click the button no thing shows up?

Newbie

I tried clicking the "update details" button on my account to update my premium account to the college discount subscription, but every time I click the button no thing shows up?

user-removed

Not applicable

181 Views

2 replies

0 likes

Account
Premium
Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Solved!! Not downloaded songs playing offline?

Hello everyone!Lately I found a litte problem with my spotify account on mobile phone. I have spotify premium and I made available offline some playlist, my problem is that when I play shuffle when I'm offline some songs that aren't downloaded can be...

Casual Listener

Hello everyone! Lately I found a litte problem with my spotify account on mobile phone. I have spotify premium and I made available offline some playlist, my problem is that when I play shuffle when...

Bubibon

Casual Listener

731 Views

4 replies

0 likes

Premium
  • 731 Views
  • 4 replies
  • 0 likes

Solved!! Not accepting Credit Card

I keep getting the message that "Your credit card is having a bad day." My credit card is fine - payments made, nowhere near limit. I tried it over multiple days, thinking perhaps my credit card company was having issues. I tried another card (my ban...

Casual Listener

I keep getting the message that "Your credit card is having a bad day." My credit card is fine - payments made, nowhere near limit.  I tried it over multiple days, thinking perhaps my credit car...

jallendvm

Newbie

1598 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1598 Views
  • 4 replies
  • 0 likes

Can't log in

Hello, I cannot log into the website. My password etc is fine as it works for the desktop client. But when I attempt to log in via this URL it says "An error has occurred processing your login. Please try again.". I need to access the website before ...

Gig Goer

Hello,   I cannot log into the website. My password etc is fine as it works for the desktop client. But when I attempt to log in via this URL it says "An error has occurred processing your l...

Twixmonkey

Gig Goer

310 Views

4 replies

0 likes

Account
Premium
Subscription
  • 310 Views
  • 4 replies
  • 0 likes

UK Vodafone

I'm struggling to get help. I'm on a Vodafone contact with spotify. I've got spotify included for two years and now just been randomly charged this month via PayPal for £9.99 Vodafone said this was wrong. I've been trying to contact spotify on twitte...

Visitor

I'm struggling to get help. I'm on a Vodafone contact with spotify. I've got spotify included for two years and now just been randomly charged this month via PayPal for £9.99 Vodafone said this was w...

meahtenoha

Spotify

239 Views

2 replies

0 likes

Account
  • 239 Views
  • 2 replies
  • 0 likes

Album problems

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagine" album by John Lennon.There it was - the album. S...

Casual Listener

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagin...

MattSuda

Spotify Star

376 Views

5 replies

0 likes

  • 376 Views
  • 5 replies
  • 0 likes

Thanks

Yeah, thanks for not remembering that your trial premium suscription is due to its end. Now, that I've already been charged, if I cancel now will I still have Premium until the end of the premium month? Or will they just cut it off immediately? Cheer...

Casual Listener

Yeah, thanks for not remembering that your trial premium suscription is due to its end. Now, that I've already been charged, if I cancel now will I still have Premium until the end of the premium mon...

MattSuda

Spotify Star

152 Views

1 replies

0 likes

Account
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Add membro raio - spotify family

Hi! Apologies for my english...I'm adding a new member to my family plan. But the message is that the user is already premium. But this is not true. He is new in spotify, end never premium. Pls, help us

Casual Listener

Hi! Apologies for my english... I'm adding a new member to my family plan. But the message is that the user is already premium. But this is not true. He is new in spotify, end never premium. Pl...

siladas

Casual Listener

433 Views

3 replies

0 likes

Premium
Subscription
  • 433 Views
  • 3 replies
  • 0 likes

Can't Log Into My Spotify App on Phone or Computer

Hi There, I recently de-activated my Spotify Premium and now it won't allow me to log into either my desktop or mobile app (though I can find my account on my browser). I live in Ireland and when I originally signed up for Spotify I was in the United...

Newbie

Hi There,   I recently de-activated my Spotify Premium and now it won't allow me to log into either my desktop or mobile app (though I can find my account on my browser).  I live in Ire...

MattSuda

Spotify Star

501 Views

3 replies

0 likes

Account
  • 501 Views
  • 3 replies
  • 0 likes

Cancelled Spotfy Premium but still a Premium member?

Back in Dec., I purchased Premium for 3 months under their awesome $1.00 promotion. I decided no longer to continue so I, of course, cancelled Premium before the period ended. The settings under my phones' app indicates that I still have Premium and ...

Newbie

Back in Dec., I purchased Premium for 3 months under their awesome $1.00 promotion.  I decided no longer to continue so I, of course, cancelled Premium before the period ended.  The setting...

MattSuda

Spotify Star

685 Views

2 replies

0 likes

Subscription
  • 685 Views
  • 2 replies
  • 0 likes

Solved!! Need help with password for my account

So I foolishly changed my spotify password and forgot it. I know i am stupid and everything, but i need help. I can only login with my facebook and i have forgotten my email password that i gave when i first sign up with spotify.

Newbie

So I foolishly changed my spotify password and forgot it. I know i am stupid and everything, but i need help. I can only login with my facebook and i have forgotten my email password that i gave when...

MattSuda

Spotify Star

416 Views

2 replies

0 likes

Login
Premium
Security
  • 416 Views
  • 2 replies
  • 0 likes

Premium student discount problem

Hello, I am a student from USA studying in Italy and I decided to get Spotify premium. I heard that there is a deal for students to get 50% off spotify premium, although I cannot find out how to get it. I've tried going to spotify.com/student/, but i...

Newbie

Hello,   I am a student from USA studying in Italy and I decided to get Spotify premium. I heard that there is a deal for students to get 50% off spotify premium, although I cannot find out ...

MattSuda

Spotify Star

405 Views

5 replies

0 likes

Account
Premium
Subscription
  • 405 Views
  • 5 replies
  • 0 likes

Solved!! New to spotify

Hi all, can me and my wife use the same spotify account on seperate iphones, or do we both need an account.

Casual Listener

Hi all, can me and my wife use the same spotify account on seperate iphones, or do we both need an account.

MattSuda

Spotify Star

320 Views

3 replies

0 likes

  • 320 Views
  • 3 replies
  • 0 likes

Solved!! Link facebook to existing spotify account

Hello , only recently i started out with facebook . is there a way to link my facebook account to my existing spotify account ? Thank You

Newbie

Hello , only recently i started out with facebook . is there a way to link my facebook account to my existing spotify account ? Thank You

MattSuda

Spotify Star

602 Views

1 replies

0 likes

Account
  • 602 Views
  • 1 replies
  • 0 likes

Why my facebook is not showing what i'm listening to?

I've linked my spotify with facebook, I enabled activity sharing on facebook, and I also turned on 'show what i listen to on my facebook profile'. Before it works just fine but now its not showing anything on facebook profile

Newbie

I've linked my spotify with facebook, I enabled activity sharing on facebook, and I also turned on 'show what i listen to on my facebook profile'. Before it works just fine but now its not showing an...

novolo

Newbie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Offline devices

Hello all! I would like to use my Spotify account on my offline devices (Spotify says 3 devices are possible). Therefore I had to click on a button that said "Send Mail to select password" - up to now I just logged in with my FB account. The mail jus...

Newbie

Hello all!   I would like to use my Spotify account on my offline devices (Spotify says 3 devices are possible).  Therefore I had to click on a button that said "Send Mail to select pa...

MattSuda

Spotify Star

161 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 161 Views
  • 1 replies
  • 0 likes