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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9033 Views
  • 1 replies
  • 9 likes
  • Security
  • 9033 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481967 Views
  • 979 replies
  • 111 likes
  • Account
  • 481967 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210889 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210889 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120919 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120919 Views
  • 72 replies
  • 12 likes

Gone account and Facebok connect problem

Hello I reconnected my old account with Facebook. Now I bought premium on new one and I can`t connect facebook to it. It just shows me blank page with OK in left up corner and that`s all. Nothing happens. How can I fix it? Also I had first account cr...

  • Newbie
  • Hello I reconnected my old account with Facebook. Now I bought premium on new one and I can`t connect facebook to it. It just shows me blank page with OK in left up corner and that`s all. Nothing...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

change country problems

Hi all!! First of all happy to be here and hope to get help from you! i just move to the UK and I will like to change the country in my account. I just to be a Premium thanks to Movistar but now I am back to Free account. When I go to my profile it s...

  • Visitor
  • Hi all!! First of all happy to be here and hope to get help from you!   i just move to the UK and I will like to change the country in my account. I just to be a Premium thanks to Movistar b...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 198 Views
  • 2 replies
  • 0 likes

Mitt Premium Kom På Fel Spotify-Konto

Tjenna... Fick Premium 6-mån av Telia... Men.. Va som tvungen att Ta Bort Mitt Premuim först för att Lägga in de ingen... Men Premiumet försvann då på mitt Aktiva Spotify som är kopplat till Facebook å Aktiverades på ett skitgammalt Konto jag hade på...

  • Newbie
  • Tjenna...   Fick Premium 6-mån av Telia...   Men..   Va som tvungen att Ta Bort Mitt Premuim först för att Lägga in de ingen...   Men Premiumet försvann då på mitt...
  • MattSuda
  • Spotify Star
  • 891 Views
  • 1 replies
  • 0 likes
  • Premium
  • 891 Views
  • 1 replies
  • 0 likes

Switching from Premium to Student?

Hi All, I'm having problems with this link? https://www.spotify.com/uk/nus/ I'm trying to switch from Premium to Student Discount, but everytime I log in with my existing account, It takes me to my account profile, instead of making changes. Is there...

  • Newbie
  • Hi All,   I'm having problems with this link? https://www.spotify.com/uk/nus/   I'm trying to switch from Premium to Student Discount, but everytime I log in with my existing a...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

upgrading to student premium

so back in december i signed up for the $0.99 three month one time charge deal and it just expired. I want premium and i am a college student so i qualify for the student pricing. Every time i go to sign up as a student it just brings me to the payme...

  • Newbie
  • so back in december i signed up for the $0.99 three month one time charge deal and it just expired. I want premium and i am a college student so i qualify for the student pricing. Every time i go to ...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Playlist won't let me unfollow

When I click to unfollow a stranger's playlist, it reappears, and now I see 5 of the same playlist in my playlist section.

  • Visitor
  • When I click to unfollow a stranger's playlist, it reappears, and now I see 5 of the same playlist in my playlist section. 
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Other
  • 186 Views
  • 1 replies
  • 0 likes

nothing happens when I click update details

Hi there, I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my current month (through itunes) runs out on 23 march it will blend ...

  • Casual Listener
  • Hi there,   I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my curr...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Alguien está utilizando un email equivocado

Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base de datos o contacte con dicho usuario para que corr...

  • Casual Listener
  • Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base ...
  • elmaz
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
  • 367 Views
  • 3 replies
  • 0 likes

Solved!! university radio station usage

Our campus radio station wants to use a Spotify subscription to broadcast music. Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?

  • Newbie
  • Our campus radio station wants to use a Spotify subscription to broadcast music.  Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?
  • adisib
  • Community Legend
  • 693 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 693 Views
  • 1 replies
  • 0 likes

Spotify won't connect with facebook

Good evening. I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since then I haven't been able to connect my spotifyaccount with fa...

  • Newbie
  • Good evening.   I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since...
  • Roland89
  • Newbie
  • 2096 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2096 Views
  • 5 replies
  • 0 likes

Question about having Account Deleted

Hello, Sent a ticket about having my account deleted. I was just wondering how long it would take? I just want to remake my account so I don't have my facebook as my log in. My case number is # 02521175 Thanks for any info given.

  • Visitor
  • Hello,   Sent a ticket about having my account deleted.  I was just wondering how long it would take?  I just want to remake my account so I don't have my facebook as my log in. &n...
  • Pricilla
  • Spotify
  • 284 Views
  • 4 replies
  • 0 likes
  • 284 Views
  • 4 replies
  • 0 likes

Solved!! Derigistration

HI I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ? thank for your answer

  • Casual Listener
  • HI    I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ?   thank for your answer 
  • MattSuda
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 373 Views
  • 3 replies
  • 0 likes

Does support actually respond?

Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099I can't login to my premium account and I'm not getting the password reset emails...

  • Newbie
  • Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099 I can't login to my pr...
  • Pricilla
  • Spotify
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

I believe the apostrophe in my last name is causing issues

So my last name has an Apostrophe it shows up as: ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page and tells me to try again I believe this is due to my apostrophe. I ha...

  • Newbie
  • So my last name has an Apostrophe it shows up as:  ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! VERY upset!

I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the service after 3 months. I was charged 9.99 and I'm a str...

  • Newbie
  • I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the servi...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

double payment since october 14

Hey guys, I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me. I think there are two Spotify Premium Accounts which are working, but I can only use one at the moment b...

  • Newbie
  • Hey guys,   I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me.  I think there are two Spotify Prem...
  • Pricilla
  • Spotify
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 189 Views
  • 2 replies
  • 0 likes

Spotify family account

Hi,   I'm subscribed to family for my kids but one is unable to log in??

  • Newbie
  • Hi,   I'm subscribed to family for my kids but one is unable to log in??
  • MattSuda
  • Spotify Star
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Solved!! payment

Can I use a Google play card to pay for upgrade?

  • Casual Listener
  • Can I use a Google play card to pay for upgrade?
  • MattSuda
  • Spotify Star
  • 364 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 364 Views
  • 4 replies
  • 0 likes

Solved!! Question For Subscription on PayPal

Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three months or only one? Thx Alexandros

  • Newbie
  • Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three  months or only...
  • MattSuda
  • Spotify Star
  • 371 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 371 Views
  • 2 replies
  • 0 likes

Spotify and Facebook

Hi, This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailadress in the meantime. I decided to log in through Facebook. Th...

  • Casual Listener
  • Hi,   This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailad...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes