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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9853 Views
  • 3 replies
  • 9 likes
  • Security
  • 9853 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492557 Views
  • 981 replies
  • 111 likes
  • Account
  • 492557 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213585 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213585 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122500 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122500 Views
  • 72 replies
  • 12 likes

Solved!! Question For Subscription on PayPal

Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three months or only one? Thx Alexandros

  • Newbie
  • Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three  months or only...
  • MattSuda
  • Spotify Star
  • 378 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 378 Views
  • 2 replies
  • 0 likes

Spotify and Facebook

Hi, This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailadress in the meantime. I decided to log in through Facebook. Th...

  • Casual Listener
  • Hi,   This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailad...
  • MattSuda
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! I have been charged twice can anyone help ?

I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always paid with my card so I am unsure on why this had c...

  • Casual Listener
  • I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 369 Views
  • 3 replies
  • 0 likes

unable to upgrade premium to include student discount

Hi Mods, I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount). When I log in from the student discount page, it takes me right to my account profile and the...

  • Newbie
  • Hi Mods,   I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount).  When I log in from the st...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Problems with country settings

I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have returned to Canada. I have never used Spotify in th...

  • Newbie
  • I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have ...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Disconnected from facebook now I can't connect

I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address because I wanted an address that contain my actual name. T...

  • Visitor
  • I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address be...
  • MattSuda
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect to my Facebook (Spotify Canada)

Hello, I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Facebook so I can add friends etc. However, even though my Facebook i...

  • Casual Listener
  • Hello,   I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Faceboo...
  • MattSuda
  • Spotify Star
  • 4818 Views
  • 19 replies
  • 0 likes
  • Account
  • 4818 Views
  • 19 replies
  • 0 likes

Unsubscribed but Spotify still charged me

Went through the whole process page and it informed me of when my service will revert to the free version and that everything had been done.. but I didn't receive any confirmation email upon doing this. Now it seems that my unsubscribing didn't regis...

  • Newbie
  •   Went through the whole process page and it informed me of when my service will revert to the free version and that everything had been done.. but I didn't receive any confirmation ...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Somehow getting premium without paying

Hey there! So, a very weird bug has been happening which I found out about today. I made a new account in 2014 dec and I had my free trial. But today I checked that Spotify has been giving me Premium for two months, even though I have no payment meth...

  • Newbie
  • Hey there!   So, a very weird bug has been happening which I found out about today. I made a new account in 2014 dec and I had my free trial. But today I checked that Spotify has been giving...
  • MattSuda
  • Spotify Star
  • 2258 Views
  • 1 replies
  • 0 likes
  • 2258 Views
  • 1 replies
  • 0 likes

Apply the student discount to existing account

I have a premium subscription and I'm a college student so I'm trying to get the student discount but I've tried to follow the steps that are listed on the site but all it does is take me to my account settings and I can't access the student discount...

  • Newbie
  • I have a premium subscription and I'm a college student so I'm trying to get the student discount but I've tried to follow the steps that are listed on the site but all it does is take me to my accou...
  • MattSuda
  • Spotify Star
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Spotify account system is full of bugs and I'm getting really frustrated

1. I want to change my premium account to a family account. There is no option, so I try to cancel my account before it renews tomorrow, and then start fresh with family account. I get to the last step in cancellation, where it asks me to authorise w...

  • Casual Listener
  • 1. I want to change my premium account to a family account. There is no option, so I try to cancel my account before it renews tomorrow, and then start fresh with family account. I get to the last st...
  • MattSuda
  • Spotify Star
  • 1405 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 1405 Views
  • 8 replies
  • 0 likes

i cant get into my old account

help! i have an old account which i cannot access, everytime i reset the password it says it sent an email to my old email address but i haven't recieved the email and i dont think it helps that it is an hotmail email and they've now changed to outlo...

  • Casual Listener
  • help! i have an old account which i cannot access, everytime i reset the password it says it sent an email to my old email address but i haven't recieved the email and i dont think it helps that it i...
  • MattSuda
  • Spotify Star
  • 437 Views
  • 6 replies
  • 1 likes
  • 437 Views
  • 6 replies
  • 1 likes

Solved!! What will happen when it is no longer premium?

I have premium account and start play list to play without connection, when I will finish my premium pus keep listening to my music without connection?

  • Newbie
  • I have premium account and start play list to play without connection, when I will finish my premium pus keep listening to my music without connection?
  • DannyFL
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Charged for less than 2 hours on FREE TRIAL

I am really angry to find out I was charged 9.99 pounds after having clicked on the spotify prenium free trial thatt I cancelled less than 2 hours after subscribing having changed my mind. How can I be charge for a) something I cancelled so quicly, a...

  • Newbie
  •  I am really angry to find out I was charged 9.99 pounds after having clicked on the spotify prenium free trial thatt I cancelled less than 2 hours after subscribing having changed my mind. How ...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Higher subscription than it should be.

I have a problem with my subscription. I am from Poland where monthly subscription charge is 19,99 PLN and today i was charged with 6,99 Euros which is more than price in Poland. What can i do in this situation, can i get a refund or something ? I al...

  • Newbie
  • I have a problem with my subscription. I am from Poland where monthly subscription charge is 19,99 PLN and today i was charged with 6,99 Euros which is more than price in Poland. What can i do in thi...
  • MattSuda
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Can't connect to my account anymore (web app, desktop app, mobile app)

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't connect to spotify anymore. When i try to connect with Fa...

  • Regular
  • Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't ...
  • lesmauvais
  • Regular
  • 430 Views
  • 5 replies
  • 0 likes
  • Account
  • 430 Views
  • 5 replies
  • 0 likes

Subscription cancelled, but still getting charged!

I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process of cancelling it and it showed up as being cancell...

  • Newbie
  • I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify says im in the wrong country

So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.

  • Newbie
  • So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Being charged for a premium trial

Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if you're going to charge me instantly. I want to know ...

  • Regular
  • Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if y...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 347 Views
  • 5 replies
  • 0 likes