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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154082 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154082 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10504 Views
  • 3 replies
  • 9 likes
  • Security
  • 10504 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505255 Views
  • 985 replies
  • 112 likes
  • Account
  • 505255 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Can't connect to my account anymore (web app, desktop app, mobile app)

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't connect to spotify anymore. When i try to connect with Fa...

  • Regular
  • Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't ...
  • lesmauvais
  • Regular
  • 433 Views
  • 5 replies
  • 0 likes
  • Account
  • 433 Views
  • 5 replies
  • 0 likes

Subscription cancelled, but still getting charged!

I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process of cancelling it and it showed up as being cancell...

  • Newbie
  • I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Spotify says im in the wrong country

So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.

  • Newbie
  • So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Being charged for a premium trial

Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if you're going to charge me instantly. I want to know ...

  • Regular
  • Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if y...
  • MattSuda
  • Spotify Star
  • 353 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 353 Views
  • 5 replies
  • 0 likes

Problems with Spotify promo and paypal

Hi Last December 2014 I subscribe to and offer 9.99 premium for 3 month. I pay via PayPal. But i have notice I been charge 2 (January and February) months on PayPal and when I verify payments history on Spotify I only see the December 2014 charge... ...

  • Newbie
  • Hi   Last December 2014 I subscribe to and offer 9.99 premium for 3 month. I pay via PayPal. But i have notice I been charge 2 (January and February) months on PayPal and when I verify payme...
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Free Trial Issue

I signed up for the 30 day free trial, and then they immediately charged me $9.99! How do I undo this?

  • Newbie
  • I signed up for the 30 day free trial, and then they immediately charged me $9.99! How do I undo this?
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Recurrring payments

Hi, I canceled my premium subscription a few months ago but I am still being charged $5 every month. I think I signed up for a student discount while I had premium. Thanks for the help.

  • Newbie
  • Hi,   I canceled my premium subscription a few months ago but I am still being charged $5 every month. I think I signed up for a student discount while I had premium. Thanks for the help.
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

All my Spotify lists are gone!

Please help! All my spotify lists have dissapeared!!

  • Casual Listener
  • Please help! All my spotify lists have dissapeared!!
  • MattSuda
  • Spotify Star
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Spotify Lists are Gone

All my spotify lists are gone! Please help!!

  • Newbie
  • All my spotify lists are gone! Please help!!
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I get email from spotify telling me I'm getting followers, but it never shows on my actual playlist?

I'm quite confused by my account. I have a spotify premium account. I have this playlist that quite a few people followed back in 2013, I got like 1-2 followers every single day. Then suddenly in january 2014, I just stopped getting followers cold tu...

  • Casual Listener
  • I'm quite confused by my account. I have a spotify premium account. I have this playlist that quite a few people followed back in 2013, I got like 1-2 followers every single day. Then suddenly in jan...
  • MattSuda
  • Spotify Star
  • 608 Views
  • 3 replies
  • 0 likes
  • Premium
  • 608 Views
  • 3 replies
  • 0 likes

Stuck at "Logging in to Spotify..."

When I go to sign in I click on log in with Facebook and then I type my password. A screen comes up that says "Logging in to Spotify..." and nothing happens. I want to just login to Spotify directly and not through Facebook. Is there a way for me to ...

  • Newbie
  • When I go to sign in I click on log in with Facebook and then I type my password.  A screen comes up that says "Logging in to Spotify..." and nothing happens.  I want to just login to Spoti...
  • MattSuda
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! UNLIMITED SUSCRIPTION

Hello! I cancelled my bank account and I forgot to change it on the spotify Unlimited suscription I had. Can I get back to the Unlimited Suscription I had ? Because the system doesn't allow me to get back to my old suscription. Thank you! Eugenia

  • Newbie
  • Hello!   I cancelled my bank account and I forgot to change it on the spotify Unlimited suscription I had. Can I get back to the Unlimited Suscription I had ? Because the system doesn't allo...
  • MattSuda
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! black screen

I cannot see anything, just my playlists on the left. Everything else is black. I've reinstalled and signed out and back in several times already. I've had issues with my feed as well for over a week. What gives?

  • Casual Listener
  • I cannot see anything, just my playlists on the left.  Everything else is black.  I've reinstalled and signed out and back in several times already.  I've had issues with my feed as we...
  • MattSuda
  • Spotify Star
  • 798 Views
  • 5 replies
  • 0 likes
  • 798 Views
  • 5 replies
  • 0 likes

Lost entire library

all my music simply disappeared. ive tried logging out and back in through facebook, but it wont log in on the computer anymore. please help

  • Newbie
  • all my music simply disappeared. ive tried logging out and back in through facebook, but it wont log in on the computer anymore.  please help
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Other
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Premium won't activate

I paid $12 for premium but my account won't upgrade! I uninstalled the app, and tried logging out then back in several times. I tried to contact the spotify team via "support form" with no success. I am very frustrated as I already paid and am not se...

  • Casual Listener
  • I paid $12 for premium but my account won't upgrade! I uninstalled the app, and tried logging out then back in several times. I tried to contact the spotify team via "support form" with no success. I...
  • MattSuda
  • Spotify Star
  • 3622 Views
  • 14 replies
  • 0 likes
  • Subscription
  • 3622 Views
  • 14 replies
  • 0 likes

Wont let me upgrade

When I go to purchase via paypal or any other payment method for that matter it wont allow me to upgrade and comes up with the error message that my password is wrong. I have recently changed my password (09/11/14) and still nothing. I have posed a p...

  • Newbie
  • When I go to purchase via paypal or any other payment method for that matter it wont allow me to upgrade and comes up with the error message that my password is wrong.    I have recentl...
  • MattSuda
  • Spotify Star
  • 383 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 383 Views
  • 4 replies
  • 0 likes

Help!

I can't sign in into Spotify because it says that I can only play it 14 days abroad. I was in Mexico for 3 months but now I'm back to the US. What do I do?

  • Newbie
  • I can't sign in into Spotify because it says that I can only play it 14 days abroad. I was in Mexico for 3 months but now I'm back to the US. What do I do?
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

moved country

I moved countries, and currently my old payment information is invalid, but I also do not have a new creditcard yet, spotify now went to Free, which is fine.. but I cannot change my country so I can't even use Spotify free (It wont let me log in). It...

  • Newbie
  • I moved countries, and currently my old payment information is invalid, but I also do not have a new creditcard yet, spotify now went to Free, which is fine.. but I cannot change my country so I can'...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

From premium to free

Helo! I am paying my meme versáis for premium two times a month one throw my Orange membership + personal card.Although it went TO FREe!!! I went am email Lore that 15days ago, i need you to solve it! asap!!!!Thanks

  • Casual Listener
  • Helo! I am paying my meme versáis for premium two times a month one throw my Orange membership + personal card. Although it went TO FREe!!! I went am email Lore that 15days ago, i need you to ...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Spotify is quiet!

Hello! Yesterday spotify stopped in the suddenly. Then I ordered Spotify Unlimited but it's still quiet. Why?

  • Casual Listener
  • Hello! Yesterday spotify stopped in the suddenly. Then I ordered Spotify Unlimited but it's still quiet. Why?  
  • HannahWhitex
  • Casual Listener
  • 11112 Views
  • 9 replies
  • 0 likes
  • 11112 Views
  • 9 replies
  • 0 likes