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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420212 Views
  • 965 replies
  • 108 likes
  • Account
  • 420212 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185881 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185881 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103268 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103268 Views
  • 69 replies
  • 10 likes

Não consigo recuperar a senha

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNão consigo recuperar a senha, coloco o usuário mais diz que não existe nenhum e-mail associa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Não con...
  • Bittencourt
  • Spotify Star
  • 518 Views
  • 3 replies
  • 0 likes
  • Account
  • 518 Views
  • 3 replies
  • 0 likes

Solved!! Wrong account description

PlanPremiumCountryItalyDeviceHuawei Hello,I am using and also paying Spotify premium since months.Now I want to cancel it. But if I go in my account it says that I have the free one and that I am not paying, this way I cannot cancel.Also if I look fo...

  • Casual Listener
  • Plan Premium Country Italy Device Huawei   Hello, I am using and also paying Spotify premium since months. Now I want to cancel it. But if I go in my account it says that I have the fre...
  • Deba88
  • Casual Listener
  • 902 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Premium
  • 902 Views
  • 5 replies
  • 1 likes

disconnect spotify from facebook - can't find the answers

Hello, I can only imagine this is a tired subject. problem is that every source I try to use to do this yields me absolutely no outcome. So here goes:1. I'm trying to disconnect from facebook. I can't get a reset email to go to my email address. I we...

  • Visitor
  • Hello,   I can only imagine this is a tired subject. problem is that every source I try to use to do this yields me absolutely no outcome. So here goes: 1. I'm trying to disconnect from faceb...
  • user-removed
  • Not applicable
  • 518 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 518 Views
  • 2 replies
  • 1 likes

password and email problem

Hi community, I have an official username for Volkswagen Arena and i forgot the email address. I can not reset password. How should i find the email address for resetting password. I only remember the username. Thanks.

  • Visitor
  • Hi community,   I have an official username for Volkswagen Arena and i forgot the email address. I can not reset password. How should i find the email address for rese...
  • TiaGal1983
  • Visitor
  • 936 Views
  • 2 replies
  • 0 likes
  • Account
  • 936 Views
  • 2 replies
  • 0 likes

Solved!! How do you make yourself able to play a "dont play this again" song?

Im really not a pro at spotify PlanFreeCountryUnited StatesDeviceMotorola E4Operating SystemAndroid Nougat My Question or IssueThere was an icon on the mobile app, I had tapped it on a song that I was listening to and it said "Okay, we won't play thi...

  • Regular
  • Im really not a pro at spotify 😛 Plan Free Country United States Device Motorola E4 Operating System Android Nougat   My Question or Issue There was an icon on the mobile app, I had ...
  • OwO_Penguin
  • Regular
  • 1239 Views
  • 5 replies
  • 0 likes
  • Free
    Other
  • 1239 Views
  • 5 replies
  • 0 likes

Songs that I haven't heard appear to me

My Question or IssueSometimes I get emails from Spotify to change my password. I ignore them and delete them. Also, lately on all my devices, in the list of recent songs, songs that I have not listened appear. Sorry if you don't understand. I am usin...

  • Regular
  •   My Question or Issue Sometimes I get emails from Spotify to change my password. I ignore them and delete them. Also, lately on all my devices, in the list of recent songs, songs that I have ...
  • espixx
  • Regular
  • 480 Views
  • 2 replies
  • 0 likes
  • Account
  • 480 Views
  • 2 replies
  • 0 likes

Premium not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot seem to get my student premium account to work. I have checked that the bank payment...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I canno...
  • OneByBoo
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Premium
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount - Medical School?

I am in medical school and was wondering if that counts towards the student discount. I am in school and paying quite a large tuition, not to mention I already have been paying for Spotify Premium for 2+ years.

  • Casual Listener
  • I am in medical school and was wondering if that counts towards the student discount. I am in school and paying quite a large tuition, not to mention I already have been paying for Spotify Premium fo...
  • ons0bvfyfniphro
  • Visitor
  • 8534 Views
  • 4 replies
  • 0 likes
  • 8534 Views
  • 4 replies
  • 0 likes

Superuser Contribution Fans also like gone on web app

Opened web app and this feature is gone. I really only use Spotify for research to discover or audition albums for my collection. Is this permanent or a glitch? This would make Spotify useless for me.

  • Regular
  • Opened web app and this feature is gone. I really only use Spotify for research to discover or audition albums for my collection. Is this permanent or a glitch? This would make Spotify useless for me...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 2 replies
  • 1 likes
  • Other
  • 522 Views
  • 2 replies
  • 1 likes

Solved!! Profie name change

there is no button where I can change the viewed profile name.. How can I fix that? I already done the standard tecnhique from spotify guide (that says to go to the home, then Options, then view profile... ) but there is no button where I can modify ...

  • Casual Listener
  • there is no button where I can change the viewed profile name.. How can I fix that? I already done the standard tecnhique from spotify guide (that says to go to the home, then Options, then view prof...
  • OneByBoo
  • Roadie
  • 899 Views
  • 3 replies
  • 0 likes
  • Free
  • 899 Views
  • 3 replies
  • 0 likes

Charged twice each month

My Question or IssueI just looked at my credit card statements and discovered that I've been charged twice a month since august 2019. One charge is for a premium account, and one for a premium family account. I have followed all the instructions on y...

  • Newbie
  • My Question or Issue I just looked at my credit card statements and discovered that I've been charged twice a month since august 2019. One charge is for a premium account, and one for a premium fami...
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 370 Views
  • 1 replies
  • 0 likes

suscripción por compra amplificador yamaha

He comprado un amplficador yamaha y venia con una suscripcion premium s spotify (no indicaba si era por tiempo limitado) Hoy me han realizado un cobro a la tarjeta de credito me pueden ayudar indicandome si la suscripcion que venia con el amplificado...

  • Visitor
  • He comprado un amplficador yamaha y venia con una suscripcion premium s spotify (no indicaba si era por tiempo limitado)   Hoy me han realizado un cobro a la tarjeta de credito    ...
  • OneByBoo
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Location and streaming

PlanFreeCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I was traveling out of the country a while back and used Spotify while overseas. My account i...

  • Visitor
  • Plan Free Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello I was travel...
  • OneByBoo
  • Roadie
  • 2433 Views
  • 1 replies
  • 0 likes
  • Account
  • 2433 Views
  • 1 replies
  • 0 likes

Account hacked and email unavailable

PlanStudent PremiumCountryUK Device(iPhone 7) My Question or IssueI had been logged out from my phone and noticed the last played song was something I had never played or seen before. I am now unable to login on any other devices as my password was a...

  • Visitor
  • Plan Student Premium Country UK   Device (iPhone 7)   My Question or Issue I had been logged out from my phone and noticed the last played song was something I had never played or ...
  • OneByBoo
  • Roadie
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Je ne reçois pas l'email de réinitialisation du password

PlanPremiumCountryFranceDeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueBonjourJ'ai 2 comptes Spotify1 PREMIUM (mail *snip*)1 free (mail *snip*)Je reçois bien le mail de réinitialisation du password pour le compte free (via provider gmail)...

  • Casual Listener
  • Plan Premium Country France Device iPhone 8 Operating System iOS 13.3   My Question or Issue Bonjour J'ai 2 comptes Spotify 1 PREMIUM (mail *snip*) 1 free (mail *snip*) Je reçois b...
  • Luan
  • Spotify Star
  • 3358 Views
  • 5 replies
  • 0 likes
  • Account
  • 3358 Views
  • 5 replies
  • 0 likes

Premium is not working

PlanFree/PremiumCountryNetherlandsDevice(iPhone 8, Imac My Question or IssueHello, I ordered Spotify premium, with one month free.However, Premium doesn't work. My account also say that I'm a free member. But there's a invoice in my account of €0,-

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device (iPhone 8, Imac     My Question or Issue Hello,   I ordered Spotify premium, with one month free. However, Premium doesn't work...
  • OneByBoo
  • Roadie
  • 581 Views
  • 3 replies
  • 0 likes
  • Premium
  • 581 Views
  • 3 replies
  • 0 likes

My payment method does not work

PlanPremium StudentCountryUSDevice(iPhone 11Operating System(iOS 10 My Question or IssueMy card information is all correct, but I think there is an issue with the vendors needing to update certain things. My card is from the US; however it says that’...

  • Visitor
  • Plan Premium Student Country US Device (iPhone 11 Operating System (iOS 10   My Question or Issue My card information is all correct, but I think there is an issue with the vendors ne...
  • OneByBoo
  • Roadie
  • 681 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 681 Views
  • 1 replies
  • 0 likes

I keep getting hacked

Hi, yesterday, March 20th, I received three emails about Russians logging on my account. I changed my password after the first time and clicked on the button to log off on every device. I could not do the same for the other two emails as it happened ...

  • Newbie
  • Hi,   yesterday, March 20th, I received three emails about Russians logging on my account. I changed my password after the first time and clicked on the button to log off on every device. I co...
  • OneByBoo
  • Roadie
  • 728 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 728 Views
  • 1 replies
  • 0 likes

Keep getting hacked

My account is constantly used by someone other than myself. When I am playing music, it will stop and play something different from a computer other than my own. It constantly interrupts my listening and the problem is not resolved when I change my p...

  • Newbie
  • My account is constantly used by someone other than myself. When I am playing music, it will stop and play something different from a computer other than my own. It constantly interrupts my listening...
  • OneByBoo
  • Roadie
  • 588 Views
  • 1 replies
  • 0 likes
  • Account
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo escuchar la misma música en dos perfiles simultáneamente?

Hola! Me gustaría saber si existe alguna forma de escuchar la misma música simultáneamente en dos lugares o dispositivos distintos, ya sea con el mismo perfil, con dos perfiles distintos del mismo plan familiar o con dos perfiles totalmente independi...

  • Casual Listener
  • Hola! Me gustaría saber si existe alguna forma de escuchar la misma música simultáneamente en dos lugares o dispositivos distintos, ya sea con el mismo perfil, con dos perfiles distintos del mismo pl...
  • Peter
  • Spotify Legend
  • 1297 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1297 Views
  • 5 replies
  • 0 likes