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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76433 Views

28 replies

0 likes

  • 76433 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94262 Views

9 replies

2 likes

Account
Login
  • 94262 Views
  • 9 replies
  • 2 likes

Recover page doesn't work

Hi all, I'm aware of the recover webpage yet this doesn't seem to work anymore. It works fine for one Spotify profile of mine but for the other I get the following message: ''An error has occurred please try again later''. Does anyone has the same is...

Newbie

Hi all,   I'm aware of the recover webpage yet this doesn't seem to work anymore. It works fine for one Spotify profile of mine but for the other I get the following message:   ''An...

MattSuda

Spotify Star

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

Can't log in on laptop

Can't log in to spotify on my MacBook, running OS 10.6.8 Account works fine on the iphone. Second attempt to post this, since, as noted above I can't log in, had to create a new dummy account. Spotify's laughable "customer support" consists of asking...

Casual Listener

 Can't log in to spotify on my MacBook, running OS 10.6.8   Account works fine on the iphone.   Second attempt to post this, since, as noted above I can't log in, had to create...

MattSuda

Spotify Star

729 Views

3 replies

1 likes

Login
Premium
  • 729 Views
  • 3 replies
  • 1 likes

Cant update my credit card information

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again.I want to change the information of "Estas pagando con" (you are paying with), and also "la tarjeta vence el" to get premium again....

Casual Listener

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again. I want to change the information of  "Estas pagando con" (you are paying ...

OviiiOne

Community Legend

390 Views

2 replies

0 likes

Premium
Subscription
  • 390 Views
  • 2 replies
  • 0 likes

Solved!! I have 2 Spotify accounts, friends are following the wrong one

I made my main spotify account before I had Facebook, and now that I've got facebook I appear to have 2 accounts. I tried signing in to FB on my main account but only got a blank box, suggesting that my FB is already linked to another full account. C...

Casual Listener

I made my main spotify account before I had Facebook, and now that I've got facebook I appear to have 2 accounts. I tried signing in to FB on my main account but only got a blank box, suggesting th...

MattSuda

Spotify Star

436 Views

3 replies

0 likes

Account
Subscription
  • 436 Views
  • 3 replies
  • 0 likes

Fraudulent and misleading advertising

I was listening to my playlist when an advertisement played after a song and said that I had a free 30 day trial and that I could redeem if I clicked the banner. I did so and was brought to the website which clearly stated it was a free 30 day trial....

Casual Listener

I was listening to my playlist when an advertisement played after a song and said that I had a free 30 day trial and that I could redeem if I clicked the banner. I did so and was brought to the ...

BicesterVillage

Casual Listener

516 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 516 Views
  • 3 replies
  • 0 likes

Cant change to pay with another credit card

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again.I want to change the information of "Estas pagando con" (you are paying with), and also "la tarjeta vence el" to get premium again....

Casual Listener

Im trying to update my credit card information but i cant -.- ... so i lost my premium , now im trying to get it again. I want to change the information of  "Estas pagando con" (you are paying ...

MattSuda

Spotify Star

305 Views

1 replies

0 likes

Premium
Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Oferta 3 primeros meses gratis por solo 30 pesos

Compré una tarjeta de 200 pesos de itunes y quisiera saber si puedo acceder a la promoción con ese dinero, no he tenido antes premium

Casual Listener

Compré una tarjeta de 200 pesos de itunes y quisiera saber si puedo acceder a la promoción con ese dinero, no he tenido antes premium

Hosek

Casual Listener

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
  • 0 likes

Premium

Hi. I had the normal version of spotify and then when I upgraded my phone I had an entertainment package of premium. The app was erroring so I deleted it. When I reinstalled it, my original version came up and I can't trace my premium one. Despite va...

Casual Listener

Hi. I had the normal version of spotify and then when I upgraded my phone I had an entertainment package of premium. The app was erroring so I deleted it. When I reinstalled it, my original version...

MattSuda

Spotify Star

363 Views

2 replies

0 likes

Premium
  • 363 Views
  • 2 replies
  • 0 likes

Solved!! Locked out of account

Hi guys, I'm abroad at the moment and so spotify won't work unless I change the country on my profile. I know what I need to do to fix it, but when I try and log in on the website, I get this error message: {"msg":"","error":"This form has expired. P...

Casual Listener

Hi guys,   I'm abroad at the moment and so spotify won't work unless I change the country on my profile. I know what I need to do to fix it, but when  I try and log in on the website, I...

MattSuda

Spotify Star

2588 Views

5 replies

0 likes

  • 2588 Views
  • 5 replies
  • 0 likes

Solved!! starred songs keep getting unstarred

I am a spotify premium user and for a while now this has been going on where i lose a significant amount of starred songs when i log out and log back in again. I've been ignoring the problem every other time it happened however today i lost quite a l...

Casual Listener

I am a spotify premium user and for a while now this has been going on where i lose a significant amount of starred songs when i log out and log back in again. I've been ignoring the problem every ot...

MattSuda

Spotify Star

456 Views

3 replies

0 likes

Account
Other
Premium
  • 456 Views
  • 3 replies
  • 0 likes

Login on Iphone 5s

Can soemone please explain why after signing up on premium service is firstly no actuall contact number to speak to a person and all the advertisement that says i can link through my iphone and listen to all my music anywhere. Well i cannot i am goin...

Newbie

Can soemone please explain why after signing up on premium service is firstly no actuall contact number to speak to a person and all the advertisement that says i can link through my iphone and liste...

MattSuda

Spotify Star

497 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 497 Views
  • 1 replies
  • 0 likes

SERIOUSLY considering iTunes radio instead.

Why do you suck so much Spotify?!? SO many technical glitches, and software that runs like doggy doo doo on a hot summer day down my pants. I just want to listen to music through the PREMIEM SUBSCRIPTION I PAY FOR!!! Seriously considering iTunes Radi...

Casual Listener

Why do you suck so much Spotify?!? SO many technical glitches, and software that runs like doggy doo doo on a hot summer day down my pants.  I just want to listen to music through the PREMIEM SU...

MattSuda

Spotify Star

822 Views

3 replies

0 likes

Premium
  • 822 Views
  • 3 replies
  • 0 likes

Can only login using credentials with web app

Hello, I initially set myself up as a free user and I decided to become a premium user using the free 30 day promo. I can login with my credentials successfully via webui using Chrome. I have installed the Spotify app via Google Play on my Android ph...

Newbie

Hello,   I initially set myself up as a free user and I decided to become a premium user using the free 30 day promo. I can login with my credentials successfully via webui using Chrome. &nb...

MattSuda

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Wrong coutry?

Spotify said it thought I was in the wrong country, and now I cannot acces Spotify what so ever?

Newbie

Spotify said it thought I was in the wrong country, and now I cannot acces Spotify what so ever?

MattSuda

Spotify Star

438 Views

1 replies

0 likes

Account
Login
  • 438 Views
  • 1 replies
  • 0 likes

Change password and email

Hi, I have the following problem: I wanted to change my password and my notiication email address for Spotify but the acount setting page does not let me do that. In regards to the email adress the page states that I have to change the email address ...

Music Fan

Hi,   I have the following problem: I wanted to change my password and my notiication email address for Spotify but the acount setting page does not let me do that. In regards to the email a...

MattSuda

Spotify Star

310 Views

1 replies

0 likes

Account
Security
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Moved to another country and can't listen music

I moved to Italia. I was listening music first weeks but these days it says your country doesn't match with your profile. When i go my profile i can't change it because it is locked. I don't use italian credit card or bank card. How can I change it ?...

Visitor

I moved to Italia. I was listening music first weeks but these days it says your country doesn't match with your profile. When i go my profile i can't change it because it is locked. I don't use ital...

MattSuda

Spotify Star

1168 Views

3 replies

0 likes

Account
  • 1168 Views
  • 3 replies
  • 0 likes

Solved!! 2 months free?

I signed up for Spotify Premium when I heard the ad - sign up in December in NZ, pay for one month and get two free. So why am I being charged in January? Also, who do I email about this? I can't find any contact info anywhere for this product I'm pa...

Newbie

I signed up for Spotify Premium when I heard the ad - sign up in December in NZ, pay for one month and get two free. So why am I being charged in January? Also, who do I email about this? I can't f...

MattSuda

Spotify Star

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
  • 0 likes

Reset Password without access to Email

I wonder if someone can help! I've bought a new phone and can't remember the password for my account. The email address is one I no longer have access to, so I can't reset the password thought conventional means. Could someone advise me on what to do...

Casual Listener

I wonder if someone can help! I've bought a new phone and can't remember the password for my account. The email address is one I no longer have access to, so I can't reset the password thought conven...

MattSuda

Spotify Star

48315 Views

3 replies

2 likes

  • 48315 Views
  • 3 replies
  • 2 likes