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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232167 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232167 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12489 Views
  • 6 replies
  • 11 likes
  • Security
  • 12489 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526710 Views
  • 987 replies
  • 113 likes
  • Account
  • 526710 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127614 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127614 Views
  • 74 replies
  • 12 likes

nothing happens when I click update details

Hi there, I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my current month (through itunes) runs out on 23 march it will blend ...

  • Casual Listener
  • Hi there,   I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my curr...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Alguien está utilizando un email equivocado

Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base de datos o contacte con dicho usuario para que corr...

  • Casual Listener
  • Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base ...
  • elmaz
  • Casual Listener
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
  • 422 Views
  • 3 replies
  • 0 likes

Solved!! university radio station usage

Our campus radio station wants to use a Spotify subscription to broadcast music. Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?

  • Newbie
  • Our campus radio station wants to use a Spotify subscription to broadcast music.  Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?
  • adisib
  • Community Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 738 Views
  • 1 replies
  • 0 likes

Spotify won't connect with facebook

Good evening. I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since then I haven't been able to connect my spotifyaccount with fa...

  • Newbie
  • Good evening.   I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since...
  • Roland89
  • Newbie
  • 2134 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2134 Views
  • 5 replies
  • 0 likes

Question about having Account Deleted

Hello, Sent a ticket about having my account deleted. I was just wondering how long it would take? I just want to remake my account so I don't have my facebook as my log in. My case number is # 02521175 Thanks for any info given.

  • Visitor
  • Hello,   Sent a ticket about having my account deleted.  I was just wondering how long it would take?  I just want to remake my account so I don't have my facebook as my log in. &n...
  • Pricilla
  • Spotify
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Solved!! Derigistration

HI I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ? thank for your answer

  • Casual Listener
  • HI    I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ?   thank for your answer 
  • MattSuda
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Does support actually respond?

Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099I can't login to my premium account and I'm not getting the password reset emails...

  • Newbie
  • Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099 I can't login to my pr...
  • Pricilla
  • Spotify
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

I believe the apostrophe in my last name is causing issues

So my last name has an Apostrophe it shows up as: ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page and tells me to try again I believe this is due to my apostrophe. I ha...

  • Newbie
  • So my last name has an Apostrophe it shows up as:  ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! VERY upset!

I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the service after 3 months. I was charged 9.99 and I'm a str...

  • Newbie
  • I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the servi...
  • MattSuda
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

double payment since october 14

Hey guys, I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me. I think there are two Spotify Premium Accounts which are working, but I can only use one at the moment b...

  • Newbie
  • Hey guys,   I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me.  I think there are two Spotify Prem...
  • Pricilla
  • Spotify
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 209 Views
  • 2 replies
  • 0 likes

Spotify family account

Hi,   I'm subscribed to family for my kids but one is unable to log in??

  • Newbie
  • Hi,   I'm subscribed to family for my kids but one is unable to log in??
  • MattSuda
  • Spotify Star
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Solved!! payment

Can I use a Google play card to pay for upgrade?

  • Casual Listener
  • Can I use a Google play card to pay for upgrade?
  • MattSuda
  • Spotify Star
  • 412 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 412 Views
  • 4 replies
  • 0 likes

Solved!! Question For Subscription on PayPal

Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three months or only one? Thx Alexandros

  • Newbie
  • Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three  months or only...
  • MattSuda
  • Spotify Star
  • 394 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 394 Views
  • 2 replies
  • 0 likes

Spotify and Facebook

Hi, This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailadress in the meantime. I decided to log in through Facebook. Th...

  • Casual Listener
  • Hi,   This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailad...
  • MattSuda
  • Spotify Star
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Solved!! I have been charged twice can anyone help ?

I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always paid with my card so I am unsure on why this had c...

  • Casual Listener
  • I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always...
  • MattSuda
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 397 Views
  • 3 replies
  • 0 likes

unable to upgrade premium to include student discount

Hi Mods, I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount). When I log in from the student discount page, it takes me right to my account profile and the...

  • Newbie
  • Hi Mods,   I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount).  When I log in from the st...
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Problems with country settings

I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have returned to Canada. I have never used Spotify in th...

  • Newbie
  • I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have ...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Disconnected from facebook now I can't connect

I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address because I wanted an address that contain my actual name. T...

  • Visitor
  • I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address be...
  • MattSuda
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect to my Facebook (Spotify Canada)

Hello, I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Facebook so I can add friends etc. However, even though my Facebook i...

  • Casual Listener
  • Hello,   I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Faceboo...
  • MattSuda
  • Spotify Star
  • 4962 Views
  • 19 replies
  • 0 likes
  • Account
  • 4962 Views
  • 19 replies
  • 0 likes