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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285303 Views

529 replies

34 likes

Account
Free
  • 285303 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13577 Views

6 replies

11 likes

Security
  • 13577 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539445 Views

990 replies

114 likes

Account
  • 539445 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129521 Views

74 replies

12 likes

Account
Login
Premium
  • 129521 Views
  • 74 replies
  • 12 likes

Gone account and Facebok connect problem

Hello I reconnected my old account with Facebook. Now I bought premium on new one and I can`t connect facebook to it. It just shows me blank page with OK in left up corner and that`s all. Nothing happens. How can I fix it? Also I had first account cr...

Newbie

Hello I reconnected my old account with Facebook. Now I bought premium on new one and I can`t connect facebook to it. It just shows me blank page with OK in left up corner and that`s all. Nothing...

MattSuda

Spotify Star

330 Views

3 replies

0 likes

  • 330 Views
  • 3 replies
  • 0 likes

change country problems

Hi all!! First of all happy to be here and hope to get help from you! i just move to the UK and I will like to change the country in my account. I just to be a Premium thanks to Movistar but now I am back to Free account. When I go to my profile it s...

Visitor

Hi all!! First of all happy to be here and hope to get help from you!   i just move to the UK and I will like to change the country in my account. I just to be a Premium thanks to Movistar b...

MattSuda

Spotify Star

212 Views

2 replies

0 likes

Account
Free
Other
  • 212 Views
  • 2 replies
  • 0 likes

Mitt Premium Kom På Fel Spotify-Konto

Tjenna... Fick Premium 6-mån av Telia... Men.. Va som tvungen att Ta Bort Mitt Premuim först för att Lägga in de ingen... Men Premiumet försvann då på mitt Aktiva Spotify som är kopplat till Facebook å Aktiverades på ett skitgammalt Konto jag hade på...

Newbie

Tjenna...   Fick Premium 6-mån av Telia...   Men..   Va som tvungen att Ta Bort Mitt Premuim först för att Lägga in de ingen...   Men Premiumet försvann då på mitt...

MattSuda

Spotify Star

943 Views

1 replies

0 likes

Premium
  • 943 Views
  • 1 replies
  • 0 likes

Switching from Premium to Student?

Hi All, I'm having problems with this link? https://www.spotify.com/uk/nus/ I'm trying to switch from Premium to Student Discount, but everytime I log in with my existing account, It takes me to my account profile, instead of making changes. Is there...

Newbie

Hi All,   I'm having problems with this link? https://www.spotify.com/uk/nus/   I'm trying to switch from Premium to Student Discount, but everytime I log in with my existing a...

MattSuda

Spotify Star

230 Views

1 replies

0 likes

Account
Premium
  • 230 Views
  • 1 replies
  • 0 likes

upgrading to student premium

so back in december i signed up for the $0.99 three month one time charge deal and it just expired. I want premium and i am a college student so i qualify for the student pricing. Every time i go to sign up as a student it just brings me to the payme...

Newbie

so back in december i signed up for the $0.99 three month one time charge deal and it just expired. I want premium and i am a college student so i qualify for the student pricing. Every time i go to ...

MattSuda

Spotify Star

223 Views

1 replies

1 likes

  • 223 Views
  • 1 replies
  • 1 likes

Playlist won't let me unfollow

When I click to unfollow a stranger's playlist, it reappears, and now I see 5 of the same playlist in my playlist section.

Visitor

When I click to unfollow a stranger's playlist, it reappears, and now I see 5 of the same playlist in my playlist section. 

MattSuda

Spotify Star

204 Views

1 replies

0 likes

Other
  • 204 Views
  • 1 replies
  • 0 likes

nothing happens when I click update details

Hi there, I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my current month (through itunes) runs out on 23 march it will blend ...

Casual Listener

Hi there,   I have premium and have been payin through itunes. Ive stoppped the itunes auto-renewal becasue it's more expensive (£12.99). How do i add in payment details so that when my curr...

MattSuda

Spotify Star

317 Views

3 replies

0 likes

  • 317 Views
  • 3 replies
  • 0 likes

Alguien está utilizando un email equivocado

Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base de datos o contacte con dicho usuario para que corr...

Casual Listener

Hola! desde hace días me llegan notificaciones de otro usuario en mi cuenta de gmail (esta cuenta no es la que le he facilitado a spotify) me gustaría que spotify diese de baja esa cuenta de su base ...

elmaz

Casual Listener

440 Views

3 replies

0 likes

Account
  • 440 Views
  • 3 replies
  • 0 likes

Solved!! university radio station usage

Our campus radio station wants to use a Spotify subscription to broadcast music. Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?

Newbie

Our campus radio station wants to use a Spotify subscription to broadcast music.  Do they need a special subscription to do that, or is it not legal to use Spotify in that way at all?

adisib

Community Legend

787 Views

1 replies

0 likes

Subscription
  • 787 Views
  • 1 replies
  • 0 likes

Spotify won't connect with facebook

Good evening. I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since then I haven't been able to connect my spotifyaccount with fa...

Newbie

Good evening.   I've been using Spotify for many years and my account has been connected to facebook since the service became available. A week ago I had to change my facebookpassword. Since...

Roland89

Newbie

2148 Views

5 replies

0 likes

Account
Login
  • 2148 Views
  • 5 replies
  • 0 likes

Question about having Account Deleted

Hello, Sent a ticket about having my account deleted. I was just wondering how long it would take? I just want to remake my account so I don't have my facebook as my log in. My case number is # 02521175 Thanks for any info given.

Visitor

Hello,   Sent a ticket about having my account deleted.  I was just wondering how long it would take?  I just want to remake my account so I don't have my facebook as my log in. &n...

Pricilla

Spotify

325 Views

4 replies

0 likes

  • 325 Views
  • 4 replies
  • 0 likes

Solved!! Derigistration

HI I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ? thank for your answer

Casual Listener

HI    I intend to unsubscribe my premium account but I'm afraid to lose all my playlists - did someone make this experience ?   thank for your answer 

MattSuda

Spotify Star

405 Views

3 replies

0 likes

Subscription
  • 405 Views
  • 3 replies
  • 0 likes

Does support actually respond?

Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099I can't login to my premium account and I'm not getting the password reset emails...

Newbie

Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later. Cases 02523868, 02519099 I can't login to my pr...

Pricilla

Spotify

224 Views

2 replies

0 likes

  • 224 Views
  • 2 replies
  • 0 likes

I believe the apostrophe in my last name is causing issues

So my last name has an Apostrophe it shows up as: ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page and tells me to try again I believe this is due to my apostrophe. I ha...

Newbie

So my last name has an Apostrophe it shows up as:  ' when I go to upgrade to premium using the student discount. When I try to get the discount it goes back to the verifaction page...

MattSuda

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! VERY upset!

I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the service after 3 months. I was charged 9.99 and I'm a str...

Newbie

I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the servi...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

double payment since october 14

Hey guys, I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me. I think there are two Spotify Premium Accounts which are working, but I can only use one at the moment b...

Newbie

Hey guys,   I am pretty sure that I have a double payment on my Paypal account since... October 2014. Unfortunately your support never answered me.  I think there are two Spotify Prem...

Pricilla

Spotify

211 Views

2 replies

0 likes

Account
Other
Premium
  • 211 Views
  • 2 replies
  • 0 likes

Spotify family account

Hi,   I'm subscribed to family for my kids but one is unable to log in??

Newbie

Hi,   I'm subscribed to family for my kids but one is unable to log in??

MattSuda

Spotify Star

212 Views

2 replies

0 likes

  • 212 Views
  • 2 replies
  • 0 likes

Solved!! payment

Can I use a Google play card to pay for upgrade?

Casual Listener

Can I use a Google play card to pay for upgrade?

MattSuda

Spotify Star

418 Views

4 replies

0 likes

Subscription
  • 418 Views
  • 4 replies
  • 0 likes

Solved!! Question For Subscription on PayPal

Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three months or only one? Thx Alexandros

Newbie

Hello. I had bought the offer from paypal to 3 months. Today automatically been renewed my subscription through paypal. The question is renewed for another three  months or only...

MattSuda

Spotify Star

398 Views

2 replies

0 likes

Premium
Subscription
  • 398 Views
  • 2 replies
  • 0 likes

Spotify and Facebook

Hi, This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailadress in the meantime. I decided to log in through Facebook. Th...

Casual Listener

Hi,   This is my problem. Years ago a got myself a Spotify account... and never used it. Much later I went back to it, discovered I forgot my pass word AND realized I'd gotten a new e-mailad...

MattSuda

Spotify Star

318 Views

3 replies

0 likes

  • 318 Views
  • 3 replies
  • 0 likes