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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • añgié
  • Music Fan
  • 198692 Views
  • 721 replies
  • 65 likes
  • Account
  • 198692 Views
  • 721 replies
  • 65 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102356 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102356 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55245 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55245 Views
  • 61 replies
  • 8 likes

Am not able to change credit card information

I have had Premium Spotify for years. For some reason, which the bank can not answer for me, they denied October's monthly Premium fee. So I have been trying for over a week now to change my cc info with Spotify and keep my Spotify Premium status bef...

  • Newbie
  • I have had Premium Spotify for years. For some reason, which the bank can not answer for me, they denied October's monthly Premium fee. So I have been trying for over a week now to change my cc info ...
  • MichaelW
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country in profile, cannot change

Hi, I am a Canadian user, and I tried to sign up for this, but my profile displays US as my location, and has blocked me from using since it thinks I am out of country. I am unable to change the location in the edit profile menu as that field is grey...

  • Newbie
  • Hi,   I am a Canadian user, and I tried to sign up for this, but my profile displays US as my location, and has blocked me from using since it thinks I am out of country. I am unable to chan...
  • Carina
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Wrong card charged

My bank account that I don't use any more and did not have funds to be charged has now been charged twice by spotify resulting in many charges from my old bank. I need to reach someone ASAP because I will be livid if this money has to come out of my ...

  • Casual Listener
  • My bank account that I don't use any more and did not have funds to be charged has now been charged twice by spotify resulting in many charges from my old bank. I need to reach someone ASAP because I...
  • Josh
  • Community Legend
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify Premium work in Pakistan?

I am planning to visit Pakistan. I have Spotify Premium, so I want to ask will it work there? I have the premium subcription.

  • Casual Listener
  • I am planning to visit Pakistan. I have Spotify Premium, so I want to ask will it work there? I have the premium subcription.
  • sheikhimran01
  • Casual Listener
  • 6338 Views
  • 2 replies
  • 0 likes
  • 6338 Views
  • 2 replies
  • 0 likes

Solved!! Spotify does not allow me to improve my account to Premium

I have gone to improve my account, like every month, but Spotify says to me that it is not possible to do it and that I have to cancel my current subscription. It is thought that I am still Premium, or something like that, but in my account it puts t...

  • Casual Listener
  • I have gone to improve my account, like every month, but Spotify says to me that it is not possible to do it and that I have to cancel my current subscription. It is thought that I am still Premium, ...
  • VincentVV
  • Casual Listener
  • 590 Views
  • 6 replies
  • 0 likes
  • 590 Views
  • 6 replies
  • 0 likes

Get original account - facebook issue

Spotify Case # 01956069 Here's what I sent: I accidentally linked 2 different spotify accounts whilst doing one for a friend to one facebook account (because you use that auto-login facebook thing) and now I can't access my account, it just logs into...

  • Casual Listener
  • Spotify Case # 01956069   Here's what I sent: I accidentally linked 2 different spotify accounts whilst doing one for a friend to one facebook account (because you use that auto-logi...
  • Jakeroberts123
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • Account
  • 192 Views
  • 2 replies
  • 0 likes

family account

I upgraded to a family premium subscription, but my daughter gets the message that she cannot join this account. How to solve that?

  • Newbie
  • I upgraded to a family premium subscription, but my daughter gets the message that she cannot join this account. How to solve that?  
  • Jason
  • Spotify Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! Ecard - Unable to redeem

Hello! I just recently bought a 1 month e-gift card for myself, I got the receipt email and was able to send the giftcard to myself.. But when I try to redeem the code by klicking the link I only get sent to the 'redeem code' page. This has worked be...

  • Regular
  • Hello! I just recently bought a 1 month e-gift card for myself, I got the receipt email and was able to send the giftcard to myself.. But when I try to redeem the code by klicking the link I only...
  • Peter__
  • Community Legend
  • 381 Views
  • 12 replies
  • 0 likes
  • 381 Views
  • 12 replies
  • 0 likes

Switching subscriptions from $10.00 premium to $5.00 student rate

I have been using spotify's free-trial for almost a month now, and the free part of it is just about to end. I know that after the free trial is over, I will be charged $10.00 per month, like a usual spotify premium account. However, I have recently ...

  • Casual Listener
  • I have been using spotify's free-trial for almost a month now, and the free part of it is just about to end.  I know that after the free trial is over, I will be charged $10.00 per month, like...
  • Peter__
  • Community Legend
  • 13832 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13832 Views
  • 8 replies
  • 0 likes

Fed up-- Log in/Account troubles

I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again. As soon as I log in to my Spotify account, another window pops up asking me to ...

  • Casual Listener
  • I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again.   As soon as I log...
  • Peter__
  • Community Legend
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

disconnecting Spotify from Facebook

I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to go to "edit"-->"Preferences" to disconnect social medi...

  • Newbie
  • I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to g...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 163 Views
  • 1 replies
  • 0 likes

Double charge

Hi, I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the customer service twice, but the customer service of Spotify is a...

  • Newbie
  • Hi,   I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the cu...
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

How do I stop my Premium ?

I can't affort the money next mounth how do i stop my payment ?

  • Newbie
  • I can't affort the money next mounth how do i stop my payment ?
  • Jordi
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to change account password

This is my first time posting here much to my annoyance that spotify cannot even implement a password change function properly but here goes. I have been trying to change my password and cant I go to the "my profile" page go to the bottom enter my ne...

  • Visitor
  • This is my first time posting here much to my annoyance that spotify cannot even implement a password change function properly but here goes.  I have been trying to change my password and cant&n...
  • user-removed
  • Not applicable
  • 257 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 257 Views
  • 4 replies
  • 0 likes

A character in my email is invalid

My email address contains the symbol @. Just like most other peoples. When trying to download to my smart TV, Spotify tells me that this character is invalid. What do I use instead of @?

  • Newbie
  • My email address contains the symbol @. Just like most other peoples. When trying to download to my smart TV, Spotify tells me that this character is invalid. What do I use instead of @?
  • Peter__
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Double charge over 3 months for premium

Spotify has charged me 3-4 times double time. I sent message to them over week ago, but i haven't got any response. Case 01943918. If u have had same problem, how did u solve it? Sorry for bad english..

  • Newbie
  • Spotify has charged me 3-4 times double time. I sent message to them over week ago, but i haven't got any response. Case 01943918. If u have had same problem, how did u solve it? Sorry for bad engl...
  • user-removed
  • Not applicable
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Payment and trail finished

Hi was already enjoying my Spotify acct. however my 7days trail are over is there any possibilities I can get free subscription? I'm willing to upgrade my Spotify account on premium yet I don't have a Credit cart is there any way I can pay it by not ...

  • Newbie
  • Hi was already enjoying my Spotify acct. however my 7days trail are over is there any possibilities I can get free subscription? I'm willing to upgrade my Spotify account on premium yet I don't have ...
  • Jordi
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 100 Views
  • 1 replies
  • 0 likes

Switch Unlimited to Premium?

Hi, I am in possesion of a giftcard (€30,-) and upgraded my spotify subscription by accident to Unlimited (6 months). I wanted to upgrade to Premium (3 months). Can I still switch to spotify Premium? Thank you

  • Casual Listener
  • Hi,   I am in possesion of a giftcard (€30,-) and upgraded my spotify subscription by accident to Unlimited (6 months). I wanted to upgrade to Premium (3 months). Can I still switch to spoti...
  • ceciliabeccari
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Unable to upgrade back to Premium after credit card cancelation

Hi all, Until recently, I was a happy Premium user. Unfortunately, I had to cancel my associated credit card three weeks ago after it was stolen in my wallet. I imagine Spotify has tried to charge the monthly payment (to no avail) and has hence rever...

  • Casual Listener
  • Hi all,   Until recently, I was a happy Premium user. Unfortunately, I had to cancel my associated credit card three weeks ago after it was stolen in my wallet. I imagine Spotify has tr...
  • Peter__
  • Community Legend
  • 145 Views
  • 5 replies
  • 0 likes
  • 145 Views
  • 5 replies
  • 0 likes

liked from radio no longer in my sidebar

I have accessed this playlist as recently as a month ago but it's not showing up anymore. Any hints?

  • Casual Listener
  • I have accessed this playlist as recently as a month ago but it's not showing up anymore. Any hints?
  • Peter__
  • Community Legend
  • 109 Views
  • 3 replies
  • 0 likes
  • 109 Views
  • 3 replies
  • 0 likes