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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8541 Views
  • 1 replies
  • 9 likes
  • Security
  • 8541 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476162 Views
  • 978 replies
  • 111 likes
  • Account
  • 476162 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208231 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208231 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119367 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119367 Views
  • 72 replies
  • 12 likes

When I try to log in with facebook I get the message "you already have an account with the email x"

I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx

  • Casual Listener
  • I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx
  • cliffoa
  • Casual Listener
  • 539 Views
  • 7 replies
  • 0 likes
  • Account
  • 539 Views
  • 7 replies
  • 0 likes

Deleting

Can you please delete my account?

  • Newbie
  • Can you please delete my account?
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Security
  • 227 Views
  • 1 replies
  • 0 likes

Spotify payment by phone?

I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there. It appears on my friends account so why not mine?

  • Newbie
  • I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there.   It appears on my friends account so why not mine?
  • MattSuda
  • Spotify Star
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Wrong fb linked to another acc. Unable to cancel premium

I´ll try to explain me my best in english. I use on spotify an account from my sister but logged with my facebook account. I used it from years and recently upgraded it to premium. Everything worked great but now that i have try to cancel my premium ...

  • Newbie
  • I´ll try to explain me my best in english. I use on spotify an account from my sister but logged with my facebook account. I used it from years and recently upgraded it to premium.   Everyth...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Wrong song keeps playing on the Spotify Web Player

Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it's been that way for more than a week. The only way...

  • Casual Listener
  • Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it...
  • danglosson
  • Casual Listener
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited?

Can't you subscribe for Unlimited anymore? I've been paying for my unlimited since 2012 and cause my VISA expired I had to re-subscribe but now I can't find unlimited anymore. I don't need any of the other "extra functions" you get for premium I just...

  • Newbie
  • Can't you subscribe for Unlimited anymore? I've been paying for my unlimited since 2012 and cause my VISA expired I had to re-subscribe but now I can't find unlimited anymore. I don't need any of the...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 315 Views
  • 2 replies
  • 0 likes

Cancel Premium

I am trying to cancel my premium account, and for some reason my page isn't permitting this. I need it canceled before the 28th of Feb.

  • Newbie
  • I am trying to cancel my premium account, and for some reason my page isn't permitting this. I need it canceled before the 28th of Feb. 
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

New phone and spotify pulls up but premium gone and songs gone? Help

I bought spotify on my old iPhone a couple days ago and I have a lot of songs and one play list and all of its gone. Also i tried to sign in both through Facebook an email and they both say free. I don't know how to get my songs and premium stuff bac...

  • Visitor
  • I bought spotify on my old iPhone a couple days ago and I have a lot of songs and one play list and all of its gone. Also i tried to sign in both through Facebook an email and they both say free. I d...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Remove account

Hi There! I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscription.. Can anyone help me ?? Please...

  • Casual Listener
  • Hi There!   I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscri...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 318 Views
  • 3 replies
  • 0 likes

Student Spotify

I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be able to have a place to insert my college, but it re...

  • Newbie
  • I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be a...
  • MattSuda
  • Spotify Star
  • 4578 Views
  • 4 replies
  • 0 likes
  • 4578 Views
  • 4 replies
  • 0 likes

Solved!! Facebook account

I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In any event the email address on my Facebook is now in...

  • Casual Listener
  • I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In a...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

I Can not change my credit card information

I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do you have any clue how to solve this problem. If not ...

  • Newbie
  • I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do y...
  • MattSuda
  • Spotify Star
  • 531 Views
  • 5 replies
  • 0 likes
  • 531 Views
  • 5 replies
  • 0 likes

Solved!! paying premium, but Account Thomas its free since today

Hi,I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on January 30. How can I fix this?thanks

  • Casual Listener
  • Hi, I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on J...
  • herrkorn
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

I'm a premium user but I can't change my country

Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!

  • Casual Listener
  • Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Is it safe to answer an email form noreply@salesforce.com?

I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give the date of birth registered on my account, postal/zi...

  • Casual Listener
  • I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give th...
  • K4tr1
  • Casual Listener
  • 19861 Views
  • 2 replies
  • 1 likes
  • 19861 Views
  • 2 replies
  • 1 likes

I can't update my account settings, it doesn't accept my new card-details

Hi!I've been trying to update my payment details, but it wont accept my new card. It says that it failed and that I should try again, what should I do about that? I have tried about 5 times but I get the same response every time.Thanks / Josefine

  • Newbie
  • Hi! I've been trying to update my payment details, but it wont accept my new card. It says that it failed and that I should try again, what should I do about that? I have tried about 5 times but I g...
  • MichaelW
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! montly family subscription.

Hi all, If this is an existing topic, sorry about it but i can't find related topic. I want to buy family subscription with 3 months. How can i do it?

  • Newbie
  • Hi all, If this is an existing topic, sorry about it but i can't find related topic.   I want to buy family subscription with 3 months.   How can i do it?
  • MattSuda
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Changing payment method

I am trying to change the credit card to which my spotify subscription is charged. The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas. I use those gift cards to buy coins, etc., when playing...

  • Newbie
  • I am trying to change the credit card to which my spotify subscription is charged.  The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas...
  • MattSuda
  • Spotify Star
  • 1845 Views
  • 1 replies
  • 0 likes
  • 1845 Views
  • 1 replies
  • 0 likes

Can't change my account country

Hi!! I was a premium user for a long time, then I moved countries and got my credit card cancelled. I got the message saying that I should update my country because I can't even get free use now but when I go to "change country" in the edit profile s...

  • Casual Listener
  • Hi!!   I was a premium user for a long time, then I moved countries and got my credit card cancelled. I got the message saying that I should update my country because I can't even get free u...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 374 Views
  • 3 replies
  • 0 likes

Free trial ?

Dear Spotify, While I was using Spotify Free I suddenly got all those ads again to offer me Spotify Premium for a month which I found very nice from you, since I had already enjoyed the free trial a year or more before. I have therefore subscribed fo...

  • Newbie
  • Dear Spotify,    While I was using Spotify Free I suddenly got all those ads again to offer me Spotify Premium for a month which I found very nice from you, since I had already enjoyed ...
  • OviiiOne
  • Community Legend
  • 403 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 403 Views
  • 2 replies
  • 0 likes