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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84649 Views

9 replies

2 likes

Account
Login
  • 84649 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661169 Views

13 replies

4 likes

Account
  • 661169 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742987 Views

18 replies

29 likes

  • 742987 Views
  • 18 replies
  • 29 likes

Family Account available in Canada yet?

Hi, I joined Spotify like 1-2 weeks ago on Premium. I would like to add 2-3 members of my family. All living in Canada of course. They dont have an account yet. Family Account available in Canada yet? details and how-to would be appreciated. Thx

Newbie

Hi,     I joined Spotify like 1-2 weeks ago on Premium. I would like to add 2-3 members of my family. All living in Canada of course. They dont have an account yet.   Family ...

Cylac

Gig Goer

758 Views

2 replies

3 likes

  • 758 Views
  • 2 replies
  • 3 likes

Solved!! just paid for the 3 month/0.99 deal

If I cancel the subscription right now, will I still be able to use premium for 3 months? Or do I just have to remember to cancel before my 3 months are up? I'd really rather do it now just so I don't forget in like March and get charged 10x the amou...

Newbie

If I cancel the subscription right now, will I still be able to use premium for 3 months?   Or do I just have to remember to cancel before my 3 months are up?   I'd really...

Liam

Community Legend

509 Views

1 replies

0 likes

Premium
Subscription
  • 509 Views
  • 1 replies
  • 0 likes

Being Charged 3 times?

This month I've been charged 3 times for my spotify premium? I'm very confused as to why this is happening. I'm going to cancel my subscription for awhile and hope maybe that does something. But, If anyone knows why this is happening it'd be nice to ...

Newbie

This month I've been charged 3 times for my spotify premium? I'm very confused as to why this is happening. I'm going to cancel my subscription for awhile and hope maybe that does something. But, If ...

Josh

Community Legend

730 Views

1 replies

0 likes

Account
Premium
Subscription
  • 730 Views
  • 1 replies
  • 0 likes

Solved!! Created 2 accounts by accident - how to I get help?

I signed up for Spotify Premium in November then a few days later I couldn't work out why it was still asking me to upgrade to premium, so I figured I must have done it wrong. So I re-entered all of my details and had no problems since. Until I check...

Newbie

I signed up for Spotify Premium in November then a few days later I couldn't work out why it was still asking me to upgrade to premium, so I figured I must have done it wrong. So I re-entered all of ...

Josh

Community Legend

445 Views

1 replies

0 likes

Account
  • 445 Views
  • 1 replies
  • 0 likes

Follow: Find Friends not working

Greetings, a newbie to Spotify and have encountered a problem with trying to find friends. I enter the following: spotify:user:johndoe press enter and nothing happens. Don't even get a "not found" response. It's like it doesn't register that i hit en...

Newbie

Greetings,  a newbie to Spotify and have encountered a problem with trying to find friends.  I enter the following:   spotify:user:johndoe   press enter and nothing happen...

Erkan_Yılmaz

Community Legend

269 Views

1 replies

0 likes

Premium
  • 269 Views
  • 1 replies
  • 0 likes

Spotify wont let me cancel my subsribtion

I going through the process of canceling my subscribiton but at the end when i authorize the cancel using facebook, then it says that something went wrong... Im sure i used all the correct passwords for everything. Please Help

Casual Listener

I going through the process of canceling my subscribiton but at the end when i authorize the cancel using facebook, then it says that something went wrong... Im sure i used all the correct passwords ...

DUDEimtheDUDE

Casual Listener

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes

Spotify family - same country condition?

Hi. I was decided to use Spotify Family for my niece. Now that I actually got to it, I found out there is condition about living in same country. The problem is, I'm living in Czech republic, while most of the other family members live in Slovakia. N...

Regular

Hi. I was decided to use Spotify Family for my niece. Now that I actually got to it, I found out there is condition about living in same country. The problem is, I'm living in Czech republic, while...

llib

Regular

838 Views

2 replies

0 likes

Account
Premium
Subscription
  • 838 Views
  • 2 replies
  • 0 likes

Student Discount didn't switch over: HELP!

I got an email with the following message after verifying my ID: "Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify. Please click here to be directed back to Spotify to access you...

Newbie

I got an email with the following message after verifying my ID:   "Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify. ...

Peter__

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Student discount not activated

Hello.So I just signed up for Premium using a 10€ giftcard (I'm from Germany).I signed up by trying to get a 3-month Subscription for 0,99€ (this is the german link: https://www.spotify.com/de/purchase/product/premium/?intro-offer=1#__extended-credit...

Newbie

Hello. So I just signed up for Premium using a 10€ giftcard (I'm from Germany). I signed up by trying to get a 3-month Subscription for 0,99€  (this is the german link: https://www.spoti...

Peter__

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Using Gift Card / Premium Upgrade

Below is a copy of what I sent to Spotify support. Any help or insight would be appreciated. Thanks. Here's what we got from you: Paying for SpotifyUpgrading to Premium or UnlimitedI have questions about the payment methodsHi there, I have a couple i...

Casual Listener

Below is a copy of what I sent to Spotify support. Any help or insight would be appreciated. Thanks.   Here's what we got from you: Paying for Spotify Upgrading to Premium or Unlimited I...

quickfoot2000

Casual Listener

484 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 484 Views
  • 1 replies
  • 0 likes

Problem changing country.

I was using Premium when I was at the US and now I am in Brazil and want to pay in Brazilian currency. The website redirects me to the page that I have to pay in american dollars, and the price is different. Is there a way to change that?

Newbie

I was using Premium when I was at the US and now I am in Brazil and want to pay in Brazilian currency. The website redirects me to the page that I have to pay in american dollars, and the price is di...

Pete

Roadie

204 Views

1 replies

0 likes

Premium
Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Hacked

my spotify has been accessed by a girl I don't even know and now her face shows up with her name on my spotify app. She keeps adding playlists and playing music so that I can't use the spotify that I PAY FOR! It's disgusting how little support there ...

Newbie

my spotify has been accessed by a girl I don't even know and now her face shows up with her name on my spotify app. She keeps adding playlists and playing music so that I can't use the spotify that I...

OviiiOne

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Previously signed up for a Premium trial or subscription.

Hello, When I wanted to try the 3 months Spotify Premium for only €0,99 I got the message "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium trial or subscription." I do not recall even using premium be...

Newbie

Hello,   When I wanted to try the 3 months Spotify Premium for only €0,99 I got the message "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium...

OviiiOne

Community Legend

523 Views

1 replies

0 likes

Premium
  • 523 Views
  • 1 replies
  • 0 likes

payment missed

I missed my latest premium payment and I'm just wondering when it will be taken next as I don't want to loose my premium subscription

Newbie

I missed my latest premium payment and I'm just wondering when it will be taken next as I don't want to loose my premium subscription

Flandora

Casual Listener

10050 Views

2 replies

0 likes

  • 10050 Views
  • 2 replies
  • 0 likes

Only recognised as Premium account on one out of 3 devices

I'm new to Spotify & just subscribed to Premium and get it on my laptop but not my other devices. Have tried uninstalling & installing again but still when I login it only recognises me as having a Premium account on my laptop not my phone or tablet....

Music Fan

I'm new to Spotify & just subscribed to Premium and get it on my laptop but not my other devices. Have tried uninstalling & installing again but still when I login it only recognises me as ha...

chrystal1

Music Fan

421 Views

4 replies

0 likes

  • 421 Views
  • 4 replies
  • 0 likes

Problema campaña "Feliz premium"

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico que ponen es tres meses por 9.99. He vuelto al email...

Casual Listener

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico...

magentox

Casual Listener

396 Views

4 replies

0 likes

  • 396 Views
  • 4 replies
  • 0 likes

1 month gift card not giving the 3 month sub

Hello Spotify Team! I just received a gift from my friend in e-mail, which contained a monthly sub for premium. I thanked my friend, he asked did I get my 3 months, I checked and it only shows 1. My question is, if he just subbed from my account, I w...

Newbie

Hello Spotify Team!   I just received a gift from my friend in e-mail, which contained a monthly sub for premium. I thanked my friend, he asked did I get my 3 months, I checked and it only s...

Nekromonger

Newbie

240 Views

1 replies

0 likes

Account
Premium
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

no change password option and weird characters in DOB

I am struggling with how to change password. I get to the profile page whih does stuff like post code, DOB, country, no password option there throu. and the drop down form mothn is in some weird ( russian? ) alphabet even thoguh I'm in Uk. so other p...

Roadie

I am struggling with how to change password. I get to the profile page whih does stuff like post code, DOB, country, no password option there throu. and the drop down form mothn is in some weird ( ru...

byfieldbirds

Roadie

606 Views

7 replies

0 likes

  • 606 Views
  • 7 replies
  • 0 likes

Solved!! Problem Offer (3 months 0.99)

Hi, about a month ago I paid for the special offer (3 months of Spotify Premium 0.99 euros, I'm from Spain) and I have entered to Spotify and It said that I was in the Spotify Free, so I entered to my e-mail and I saw that they put that I paid 10 eur...

Casual Listener

Hi, about a month ago I paid for the special offer (3 months of Spotify Premium 0.99 euros, I'm from Spain) and I have entered to Spotify and It said that I was in the Spotify Free, so I entered to m...

Jmlrac59

Newbie

3859 Views

14 replies

0 likes

Premium
Subscription
  • 3859 Views
  • 14 replies
  • 0 likes

Solved!! Extra two months not showing

I bought premium for a moth during the time period where spotify was advertising getting two months free after buying the first (a holliday special). Though, my subscriptions page continues to say that my subscription renews in january, not in march....

Newbie

I bought premium for a moth during the time period where spotify was advertising getting two months free after buying the first (a holliday special). Though, my subscriptions page continues to say th...

MattSuda

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes