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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vikost
  • Visitor
  • 223150 Views
  • 732 replies
  • 70 likes
  • Account
  • 223150 Views
  • 732 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1111824 Views
  • 118 replies
  • 106 likes
  • Account
  • 1111824 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58816 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58816 Views
  • 61 replies
  • 8 likes

change country to different than my IP location

I want to change my country to something different than where I am...I don't want it determining my location by IP and I don't want the listis it shows me to be based on my IP. I live in France but prefer not to have all of the music lists French whe...

  • Newbie
  • I want to change my country to something different than where I am...I don't want it determining my location by IP and I don't want the listis it shows me to be based on my IP. I live in France but p...
  • Peter__
  • Community Legend
  • 1061 Views
  • 1 replies
  • 1 likes
  • 1061 Views
  • 1 replies
  • 1 likes

I'm being charged Twice a month

I've been charged twice a month since I signed up for premium. I've been trying to contact spotify for over a month, I've sent 3 messages and I am checking my spam folder twice daily. I can not get a response from them. I'm owed two free months or a ...

  • Casual Listener
  • I've been charged twice a month since I signed up for premium. I've been trying to contact spotify for over a month, I've sent 3 messages and I am checking my spam folder twice daily. I can not get a...
  • Peter__
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Premium
  • 226 Views
  • 3 replies
  • 0 likes

Change country settings

I'm unable to change my country from Germany to the UK, it's greyed out. I've tried to contact support a month ago and got no response whatsoever. I looked it up and it seems to be a common issue. My case number is #00256283 How can I change my count...

  • Newbie
  • I'm unable to change my country from Germany to the UK, it's greyed out. I've tried to contact support a month ago and got no response whatsoever. I looked it up and it seems to be a common issue. ...
  • Peter__
  • Community Legend
  • 198 Views
  • 5 replies
  • 0 likes
  • 198 Views
  • 5 replies
  • 0 likes

Cant acces old account

Hello, I deleted the spotify app from my Facebook, and now when I log into spotify using my facebook account, it brings me to a completely new account. I cant acces the e-mail address I used for my facebook account, but I can provide account info and...

  • Regular
  • Hello, I deleted the spotify app from my Facebook, and now when I log into spotify using my facebook account, it brings me to a completely new account. I cant acces the e-mail address I used for my f...
  • Peter__
  • Community Legend
  • 214 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 214 Views
  • 5 replies
  • 0 likes

unlimited abonnement

Beste mensen, Ik heb vandaag 6-11-2014 mijn abonnement Unlimited opgezegd. Daar heb ik spijt van en wil het terug draaien. Maar ik zie alleen de mogelijkheid tot Premium en dat wil ik niet. Kan de stopzegging van Unlimited ongedaan gemaakt worden? Ik...

  • Newbie
  • Beste mensen,   Ik heb vandaag 6-11-2014 mijn abonnement Unlimited opgezegd. Daar heb ik spijt van en wil het terug draaien. Maar ik zie alleen de mogelijkheid tot Premium en dat wil ik ...
  • Peter__
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

spotify Premium no longer working on my new phone S5

Hi I had purchases spotify premium and it working just fine on my old phone. Now that I have switched to the S5 and had to re login to spotify, it is no longer working. My play lists are still there but it plays ads and only allows me to shuffle musi...

  • Newbie
  • Hi I had purchases spotify premium and it working just fine on my old phone. Now that I have switched to the S5 and had to re login to spotify, it is no longer working. My play lists are still there...
  • Amarro
  • Community Legend
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 252 Views
  • 2 replies
  • 0 likes

account cancellation problem

hey there need to cancel my account, but i sign in using facebook, thing is the facebook page i used no longer exists, so can't sign in using facebook????!!!! how can i cancel my subscription without signing in?

  • Newbie
  • hey there need to cancel my account, but i sign in using facebook, thing is the facebook page i used no longer exists, so can't sign in using facebook????!!!! how can i cancel my subscription without...
  • MichaelW
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Reappling NUS discount

Premium recently expired due to card issue. Have resubscribed to spotify premium but will not let me apply my NUS discount to this account now, as i have already used it on the previous subscription before it got cancelled. Still same account that th...

  • Newbie
  • Premium recently expired due to card issue. Have resubscribed to spotify premium but will not let me apply my NUS discount to this account now, as i have already used it on the previous subscription ...
  • MichaelW
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Still cannot change country, despite help articles

Hello, I have tried getting support, but nothing works. I have emailed two times already - case # 01931557 and 01980641. I only got automated replies that didn't work. I replied and sent emails but there was no reply. I also logged an item in the com...

  • Casual Listener
  • Hello, I have tried getting support, but nothing works. I have emailed two times already - case # 01931557 and 01980641. I only got automated replies that didn't work. I replied and sent email...
  • Pricilla
  • Spotify
  • 121 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 121 Views
  • 2 replies
  • 0 likes

Premium still not working

Signed up for premium with student discount (Ireceived the confirmation email) 5 days ago and it is still not working for me. I have signed in and out multiple times plus deleted and re-downloaded the app. Also downloaded the app on iPad. Still says ...

  • Casual Listener
  • Signed up for premium with student discount (Ireceived the confirmation email) 5 days ago and it is still not working for me. I have signed in and out multiple times plus deleted and re-downloaded th...
  • Pricilla
  • Spotify
  • 263 Views
  • 9 replies
  • 0 likes
  • 263 Views
  • 9 replies
  • 0 likes

No offline files

I have no offline files anymore on any devices? Is there a fault? Annoying... I'm paying for this service

  • Casual Listener
  • I have no offline files anymore on any devices? Is there a fault? Annoying... I'm paying for this service
  • Peter__
  • Community Legend
  • 149 Views
  • 6 replies
  • 0 likes
  • Premium
  • 149 Views
  • 6 replies
  • 0 likes

I think my account was compromised, but I cannot change the password or linked email account

I noticed yesterday that the Spotify app halted my music and threw an error saying something to the likes of "your account is in use in another location". Checking my profile revealed an email address that is not mine and a birthdate that is not mine...

  • Casual Listener
  • I noticed yesterday that the Spotify app halted my music and threw an error saying something to the likes of "your account is in use in another location". Checking my profile revealed an email a...
  • Gomeler
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • 124 Views
  • 2 replies
  • 0 likes

Ecard

Hi there, I bought a spotify e card from Italy a couple of weeks ago and I gave it to my boyfriend today. He lives in Paris and when he tried to activate the ecard the server showed a message saying that the card has to be used in the country where i...

  • Newbie
  • Hi there,  I bought a spotify e card from Italy a couple of weeks ago and I gave it to my boyfriend today. He lives in Paris and when he tried to activate the ecard the server showed a message...
  • Peter__
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Use Spotify with deactivated Facebook account

I need to deactivate my facebook account, but I used it to create my Spotify account. Therefore I can't use Spotify if my FB account is deactivated. How do I separate the two?

  • Newbie
  • I need to deactivate my facebook account, but I used it to create my Spotify account. Therefore I can't use Spotify if my FB account is deactivated.   How do I separate the two?
  • Jordi
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

calilbration

Hi spotify! I have recently got the premium use of the program and was wondering what happens when you calibrate a playlist?

  • Newbie
  • Hi spotify! I have recently got the premium use of the program and was wondering what happens when you calibrate a playlist?
  • beckymchale
  • Newbie
  • 753 Views
  • 2 replies
  • 0 likes
  • 753 Views
  • 2 replies
  • 0 likes

Password reset doesn't send any email to Hotmail address

Hi. I'm trying to do a password reset but spotify doesn't send any password reset email to my hotmail address. I still have a client signed in and I can see that the registered address is the one I'm expecting. You still send me advertising emails to...

  • Newbie
  • Hi. I'm trying to do a password reset but spotify doesn't send any password reset email to my hotmail address. I still have a client signed in and I can see that the registered address is the one I...
  • Peter__
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Can't log in on my devices

I recently deleted my facebook profile that was connected to my Spotify account, now I can't login to the spotify app on my laptop, phone or through my Sonos system. I have a username and an emaill address and I know my password, but everytime I log ...

  • Visitor
  • I recently deleted my facebook profile that was connected to my Spotify account, now I can't login to the spotify app on my laptop, phone or through my Sonos system. I have a username and an emaill...
  • Jordi
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

i have 2 account

i have 2 acc in spotify. one set up by email, another set up by facebook . can i merge the playlist in 2 acc and also del the facebook set up acc?

  • Newbie
  • i have 2 acc in spotify. one set up by email, another set up by facebook . can i merge the playlist in 2 acc and also del the facebook set up acc?
  • Peter__
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Change country in settings, being a free user after being a premium user

I can't change the country in my profile settings. It says I have to first change my payment settings. And even if I do so as instructions (I go to payments and then change country to France), the country still remains Italy. I think this is due to t...

  • Newbie
  • I can't change the country in my profile settings. It says I have to first change my payment settings. And even if I do so as instructions (I go to payments and then change country to France), the co...
  • Peter__
  • Community Legend
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Using Spotify out of my country

Hi, I'm a Spotify user from Colombia, I will travel to the US and I have already prepared my Spotify music for the trip; but I'm not sure if I can use my colombian account in United States. I hope you can help me.

  • Newbie
  • Hi, I'm a Spotify user from Colombia, I will travel to the US and I have already prepared my Spotify music for the trip; but I'm not sure if I can use my colombian account in United States. I hop...
  • Peter__
  • Community Legend
  • 512 Views
  • 2 replies
  • 0 likes
  • Subscription
    Your Music
  • 512 Views
  • 2 replies
  • 0 likes