Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I want to change my country to something different than where I am...I don't want it determining my location by IP and I don't want the listis it shows me to be based on my IP. I live in France but prefer not to have all of the music lists French whe...
I've been charged twice a month since I signed up for premium. I've been trying to contact spotify for over a month, I've sent 3 messages and I am checking my spam folder twice daily. I can not get a response from them. I'm owed two free months or a ...
I'm unable to change my country from Germany to the UK, it's greyed out. I've tried to contact support a month ago and got no response whatsoever. I looked it up and it seems to be a common issue. My case number is #00256283 How can I change my count...
Hello, I deleted the spotify app from my Facebook, and now when I log into spotify using my facebook account, it brings me to a completely new account. I cant acces the e-mail address I used for my facebook account, but I can provide account info and...
Beste mensen, Ik heb vandaag 6-11-2014 mijn abonnement Unlimited opgezegd. Daar heb ik spijt van en wil het terug draaien. Maar ik zie alleen de mogelijkheid tot Premium en dat wil ik niet. Kan de stopzegging van Unlimited ongedaan gemaakt worden? Ik...
Hi I had purchases spotify premium and it working just fine on my old phone. Now that I have switched to the S5 and had to re login to spotify, it is no longer working. My play lists are still there but it plays ads and only allows me to shuffle musi...
hey there need to cancel my account, but i sign in using facebook, thing is the facebook page i used no longer exists, so can't sign in using facebook????!!!! how can i cancel my subscription without signing in?
Premium recently expired due to card issue. Have resubscribed to spotify premium but will not let me apply my NUS discount to this account now, as i have already used it on the previous subscription before it got cancelled. Still same account that th...
Hello, I have tried getting support, but nothing works. I have emailed two times already - case # 01931557 and 01980641. I only got automated replies that didn't work. I replied and sent emails but there was no reply. I also logged an item in the com...
Signed up for premium with student discount (Ireceived the confirmation email) 5 days ago and it is still not working for me. I have signed in and out multiple times plus deleted and re-downloaded the app. Also downloaded the app on iPad. Still says ...
I have no offline files anymore on any devices? Is there a fault? Annoying... I'm paying for this service
I noticed yesterday that the Spotify app halted my music and threw an error saying something to the likes of "your account is in use in another location". Checking my profile revealed an email address that is not mine and a birthdate that is not mine...
Hi there, I bought a spotify e card from Italy a couple of weeks ago and I gave it to my boyfriend today. He lives in Paris and when he tried to activate the ecard the server showed a message saying that the card has to be used in the country where i...
I need to deactivate my facebook account, but I used it to create my Spotify account. Therefore I can't use Spotify if my FB account is deactivated. How do I separate the two?
Hi spotify! I have recently got the premium use of the program and was wondering what happens when you calibrate a playlist?
Hi. I'm trying to do a password reset but spotify doesn't send any password reset email to my hotmail address. I still have a client signed in and I can see that the registered address is the one I'm expecting. You still send me advertising emails to...
I recently deleted my facebook profile that was connected to my Spotify account, now I can't login to the spotify app on my laptop, phone or through my Sonos system. I have a username and an emaill address and I know my password, but everytime I log ...
i have 2 acc in spotify. one set up by email, another set up by facebook . can i merge the playlist in 2 acc and also del the facebook set up acc?
I can't change the country in my profile settings. It says I have to first change my payment settings. And even if I do so as instructions (I go to payments and then change country to France), the country still remains Italy. I think this is due to t...
Hi, I'm a Spotify user from Colombia, I will travel to the US and I have already prepared my Spotify music for the trip; but I'm not sure if I can use my colombian account in United States. I hope you can help me.