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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294534 Views

529 replies

34 likes

Account
Free
  • 294534 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13767 Views

6 replies

11 likes

Security
  • 13767 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542496 Views

990 replies

115 likes

Account
  • 542496 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129825 Views

74 replies

12 likes

Account
Login
Premium
  • 129825 Views
  • 74 replies
  • 12 likes

Solved!! I have been charged twice can anyone help ?

I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always paid with my card so I am unsure on why this had c...

Casual Listener

I recevied an email today to say that there has been an issue with my payment but I also had a recepit from paypal with the 9.99 that also came out today and sent to Spotify Finance LTD. I had always...

MattSuda

Spotify Star

401 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 401 Views
  • 3 replies
  • 0 likes

unable to upgrade premium to include student discount

Hi Mods, I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount). When I log in from the student discount page, it takes me right to my account profile and the...

Newbie

Hi Mods,   I'm paying 9.99 a month while attending grad school at University of Maryland at Baltimore (on the list of schools you support with your discount).  When I log in from the st...

MattSuda

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Problems with country settings

I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have returned to Canada. I have never used Spotify in th...

Newbie

I am currently residing in Canada and I just came from the Philippines a few days ago. However, Spotify says that my country does not match the one that I indicated on my profile, even though I have ...

MattSuda

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Disconnected from facebook now I can't connect

I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address because I wanted an address that contain my actual name. T...

Visitor

I used my old email to sign up for spotify, when the facebook connection thing came I used that. Since I've been using facebook to login. I have also in the mean time changed my email address be...

MattSuda

Spotify Star

451 Views

1 replies

0 likes

Account
Login
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect to my Facebook (Spotify Canada)

Hello, I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Facebook so I can add friends etc. However, even though my Facebook i...

Casual Listener

Hello,   I recently signed up for Spotify Premium and am finding it impossible to fix this particular problem. For almost a week now I've been trying to link my Spotify account to my Faceboo...

MattSuda

Spotify Star

5075 Views

19 replies

0 likes

Account
  • 5075 Views
  • 19 replies
  • 0 likes

Unsubscribed but Spotify still charged me

Went through the whole process page and it informed me of when my service will revert to the free version and that everything had been done.. but I didn't receive any confirmation email upon doing this. Now it seems that my unsubscribing didn't regis...

Newbie

  Went through the whole process page and it informed me of when my service will revert to the free version and that everything had been done.. but I didn't receive any confirmation ...

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Somehow getting premium without paying

Hey there! So, a very weird bug has been happening which I found out about today. I made a new account in 2014 dec and I had my free trial. But today I checked that Spotify has been giving me Premium for two months, even though I have no payment meth...

Newbie

Hey there!   So, a very weird bug has been happening which I found out about today. I made a new account in 2014 dec and I had my free trial. But today I checked that Spotify has been giving...

MattSuda

Spotify Star

2324 Views

1 replies

0 likes

  • 2324 Views
  • 1 replies
  • 0 likes

Apply the student discount to existing account

I have a premium subscription and I'm a college student so I'm trying to get the student discount but I've tried to follow the steps that are listed on the site but all it does is take me to my account settings and I can't access the student discount...

Newbie

I have a premium subscription and I'm a college student so I'm trying to get the student discount but I've tried to follow the steps that are listed on the site but all it does is take me to my accou...

MattSuda

Spotify Star

925 Views

1 replies

0 likes

  • 925 Views
  • 1 replies
  • 0 likes

Spotify account system is full of bugs and I'm getting really frustrated

1. I want to change my premium account to a family account. There is no option, so I try to cancel my account before it renews tomorrow, and then start fresh with family account. I get to the last step in cancellation, where it asks me to authorise w...

Casual Listener

1. I want to change my premium account to a family account. There is no option, so I try to cancel my account before it renews tomorrow, and then start fresh with family account. I get to the last st...

MattSuda

Spotify Star

1562 Views

8 replies

0 likes

Account
Other
Premium
Security
  • 1562 Views
  • 8 replies
  • 0 likes

i cant get into my old account

help! i have an old account which i cannot access, everytime i reset the password it says it sent an email to my old email address but i haven't recieved the email and i dont think it helps that it is an hotmail email and they've now changed to outlo...

Casual Listener

help! i have an old account which i cannot access, everytime i reset the password it says it sent an email to my old email address but i haven't recieved the email and i dont think it helps that it i...

MattSuda

Spotify Star

456 Views

6 replies

1 likes

  • 456 Views
  • 6 replies
  • 1 likes

Solved!! What will happen when it is no longer premium?

I have premium account and start play list to play without connection, when I will finish my premium pus keep listening to my music without connection?

Newbie

I have premium account and start play list to play without connection, when I will finish my premium pus keep listening to my music without connection?

DannyFL

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Charged for less than 2 hours on FREE TRIAL

I am really angry to find out I was charged 9.99 pounds after having clicked on the spotify prenium free trial thatt I cancelled less than 2 hours after subscribing having changed my mind. How can I be charge for a) something I cancelled so quicly, a...

Newbie

 I am really angry to find out I was charged 9.99 pounds after having clicked on the spotify prenium free trial thatt I cancelled less than 2 hours after subscribing having changed my mind. How ...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Higher subscription than it should be.

I have a problem with my subscription. I am from Poland where monthly subscription charge is 19,99 PLN and today i was charged with 6,99 Euros which is more than price in Poland. What can i do in this situation, can i get a refund or something ? I al...

Newbie

I have a problem with my subscription. I am from Poland where monthly subscription charge is 19,99 PLN and today i was charged with 6,99 Euros which is more than price in Poland. What can i do in thi...

MattSuda

Spotify Star

289 Views

1 replies

0 likes

Account
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Can't connect to my account anymore (web app, desktop app, mobile app)

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't connect to spotify anymore. When i try to connect with Fa...

Regular

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't ...

lesmauvais

Regular

450 Views

5 replies

0 likes

Account
  • 450 Views
  • 5 replies
  • 0 likes

Subscription cancelled, but still getting charged!

I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process of cancelling it and it showed up as being cancell...

Newbie

I cancelled my subscription the day before I was to be charged for the next month, and somehow I get charged and i still have my subscription. I know I cancelled it because I went through the process...

MattSuda

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Spotify says im in the wrong country

So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.

Newbie

So basically I live in British Colombia canada and it says that im living in the USA so what is going on please help.

MattSuda

Spotify Star

208 Views

1 replies

0 likes

Account
  • 208 Views
  • 1 replies
  • 0 likes

Being charged for a premium trial

Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if you're going to charge me instantly. I want to know ...

Regular

Today on the Spotify home page, it said "Try Premium for 30 Days". I clicked the link, submitted all my information, and was instantly charged $9.99. Utter bullcrap. Don't advertise a free trial if y...

MattSuda

Spotify Star

364 Views

5 replies

0 likes

Free
Premium
Subscription
  • 364 Views
  • 5 replies
  • 0 likes

Problems with Spotify promo and paypal

Hi Last December 2014 I subscribe to and offer 9.99 premium for 3 month. I pay via PayPal. But i have notice I been charge 2 (January and February) months on PayPal and when I verify payments history on Spotify I only see the December 2014 charge... ...

Newbie

Hi   Last December 2014 I subscribe to and offer 9.99 premium for 3 month. I pay via PayPal. But i have notice I been charge 2 (January and February) months on PayPal and when I verify payme...

MattSuda

Spotify Star

235 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Free Trial Issue

I signed up for the 30 day free trial, and then they immediately charged me $9.99! How do I undo this?

Newbie

I signed up for the 30 day free trial, and then they immediately charged me $9.99! How do I undo this?

MattSuda

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes