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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287912 Views

529 replies

34 likes

Account
Free
  • 287912 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13640 Views

6 replies

11 likes

Security
  • 13640 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540542 Views

990 replies

114 likes

Account
  • 540542 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129619 Views

74 replies

12 likes

Account
Login
Premium
  • 129619 Views
  • 74 replies
  • 12 likes

Never signed up, Spotify couldn't care less

7 times I've contacted Spotify over the last few weeks, using the useless joke of a contact form. I never signed up for this service and I keep saying please close the account of "thescatsbury" and I hear nothing in response. It's nice to know people...

Newbie

7 times I've contacted Spotify over the last few weeks, using the useless joke of a contact form.  I never signed up for this service and I keep saying please close the account of "thescatsbury"...

MattSuda

Spotify Star

442 Views

4 replies

0 likes

  • 442 Views
  • 4 replies
  • 0 likes

unlimited account, magnetic stripe problems and free account after that

Hi, I was a user of Spotify Unlimited. The problem is that one day the magnetic stripe card stopped working and i had to request another card, and coincided with the dates of payment for Spotify so suddenly I found spotify free.Now I can not return t...

Casual Listener

Hi, I was a user of Spotify Unlimited. The problem is that one day the magnetic stripe card stopped working and i had to request another card, and coincided with the dates of payment for Spotify so s...

MattSuda

Spotify Star

272 Views

3 replies

0 likes

  • 272 Views
  • 3 replies
  • 0 likes

Deleted Facebook Account - Want to Delete Paid Subscription

Hello, I have been trying for a very long time to delete my subscription to Spotify Premium (or whatever the monthly $10~ p/month service is). The account which is continuously being billed was created via Facebook but I deleted my Facebook account. ...

Casual Listener

Hello,   I have been trying for a very long time to delete my subscription to Spotify Premium (or whatever the monthly $10~ p/month service is). The account which is continuously being bille...

jonassplacitis

Casual Listener

231 Views

2 replies

0 likes

Subscription
  • 231 Views
  • 2 replies
  • 0 likes

Subscription stopped working

My subscription stopped working mid-day after I had already been using it. I've always made my payments and Yhus has never happened to me before.

Newbie

My subscription stopped working mid-day after I had already been using it. I've always made my payments and Yhus has never happened to me before.

MattSuda

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Can't sign up for Student Discount

I am trying to sign up for the Student discount. I follow the steps exactly as listed here: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium/?in=search I follow steps 1-3 with no problem. However,...

Newbie

I am trying to sign up for the Student discount.    I follow the steps exactly as listed here: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-...

MattSuda

Spotify Star

407 Views

2 replies

2 likes

Account
  • 407 Views
  • 2 replies
  • 2 likes

I NEED HELP

COMBAT VET WITH TBI. NEED ONE ON ONE PHONE CALL. COMPUTER AND PHONE ARE A VERY HARD THING FOR ME. I HAVE LOST MY CARD CREDIT AND THE NEW ONE HAS NOT COME IN. I HAVE FOR A MONTH TO EXPLAIN ASKING FOR HELP MANY TIME. PLUS MOBILE PHONE WERE FREE. MY MUS...

Casual Listener

COMBAT VET WITH TBI. NEED ONE ON ONE PHONE CALL. COMPUTER AND PHONE ARE A VERY HARD THING FOR ME. I HAVE LOST MY CARD CREDIT AND THE NEW ONE HAS NOT COME IN. I HAVE FOR A MONTH TO EXPLAIN ASKING FOR ...

MattSuda

Spotify Star

266 Views

3 replies

0 likes

  • 266 Views
  • 3 replies
  • 0 likes

Spotify Account Hacked - Please Help!!

He Mods, Some jerk hacked my Spotify account and I'm a little freaked out. I can log in via Facebook but I cannot change my email or my password because the hacker changed both on my account. I was able to cancel my premium subscription so the hacker...

Regular

He Mods,   Some jerk hacked my Spotify account and I'm a little freaked out. I can log in via Facebook but I cannot change my email or my password because the hacker changed both on my accou...

MattSuda

Spotify Star

424 Views

4 replies

0 likes

Account
Security
  • 424 Views
  • 4 replies
  • 0 likes

Logging on without using facebook

My spotify premium account is linked to my facebook account. My problem is that I dont want to use the "log in with facebook" button. I want to use the username/password option. I cant find my username/password combination in any of the spotify optio...

Newbie

My spotify premium account is linked to my facebook account. My problem is that I dont want to use the "log in with facebook" button. I want to use the username/password option.  I cant find my ...

MattSuda

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Downloading music

Hey. When I download music to my playlists on my phone, must i do the same thing on my ipad and computer also?

Newbie

Hey. When I download music to my playlists on my phone, must i do the same thing on my ipad and computer also?

Taylor

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Redeemed gift card and not applied to account

Hi - I just redeemed a $30 gift card on my account and now it just says premium account until 3-1-2015 (today). When i try to reinput the gift card, it now says unvalid. How do i make sure the gift card was applied to my account and it'll stay premiu...

Visitor

Hi - I just redeemed a $30 gift card on my account and now it just says premium account until 3-1-2015 (today). When i try to reinput the gift card, it now says unvalid. How do i make sure the gift c...

MichaelW

Community Legend

165 Views

1 replies

0 likes

Account
Premium
Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Trying to get College Premium but link takes me back to my account page

I've tried following the steps showed here but the moment I click "get premium" it takes me to my account overview. In there I tried clicking on "payment settings" and "manage subscriptions" but neither will allow me to change my account to the colle...

Casual Listener

I've tried following the steps showed here but the moment I click "get premium" it takes me to my account overview. In there I tried clicking on  "payment settings" and "manage subscri...

MattSuda

Spotify Star

348 Views

5 replies

1 likes

  • 348 Views
  • 5 replies
  • 1 likes

Solved!! downloading music

Do they charge your card extra if u download music, or is it just 9.99 a month??

Visitor

Do they charge your card extra if u download music, or is it just 9.99 a month??

MattSuda

Spotify Star

401 Views

3 replies

0 likes

Unlimited
  • 401 Views
  • 3 replies
  • 0 likes

Charged for updating my billing information

I updated my credit card info for billing purposes (I have premium) and was charged 9.99 by spotify immediately afterwards. I have just paid my monthly subscription of 9.99 2 days ago, so not sure what this charge is for. How can I get it refunded?

Newbie

I updated my credit card info for billing purposes (I have premium) and was charged 9.99 by spotify immediately afterwards. I have just paid my monthly subscription of 9.99 2 days ago, so not sure wh...

MattSuda

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Using multiple devices during free trial

I recently signed up for the free trial and found that I could only use spotify on my phone. I tried to see if I could go ahead and officially subscribe to have full use, but could not see how. Any ideas on how to do this so I can use spotify on all ...

Newbie

I recently signed up for the free trial and found that I could only use spotify on my phone. I tried to see if I could go ahead and officially subscribe to have full use, but could not see how. Any i...

MattSuda

Spotify Star

2142 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 2142 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed to premium, still have ads.

Hi! I recently subscribed to premium and still have ads in the player as well as can't use the android app properly. I can use the Mac client properly with the premium features though it still says "Spotify Free" at the top. Any ideas on how to solve...

Visitor

Hi! I recently subscribed to premium and still have ads in the player as well as can't use the android app properly. I can use the Mac client properly with the premium features though it still says...

MattSuda

Spotify Star

388 Views

3 replies

0 likes

Account
Premium
Subscription
  • 388 Views
  • 3 replies
  • 0 likes

Solved!! Moved permanetly to another country and got message of availability abroad

Hello, i have just been transferred on a permanent job to the UK and after some days, i got the message that spotify is only available abroad 14 days...the reality is that i will be living "abroad" permanently...still undecided if upgrading account t...

Casual Listener

Hello, i have just been transferred on a permanent job to the UK and after some days, i got the message that spotify is only available abroad 14 days...the reality is that i will be living "abroad" p...

Lazza

Roadie

910 Views

8 replies

0 likes

Subscription
  • 910 Views
  • 8 replies
  • 0 likes

Solved!! Can't log in to my premium account, had to create new free one just to ask for help!

Pulling my hair out here, I hope someone can help. I uninstalled my Spotify on Android as was acting up, now can't reinstall as forgot password--- problem is whether on mobile or laptop Chrome or IE (and I cleared cookies from both) I cant get to sen...

Casual Listener

Pulling my hair out here, I hope someone can help. 🙂 I uninstalled my Spotify on Android as was acting up, now can't reinstall as forgot password--- problem is whether on mobile or laptop Chrome or ...

su20

Casual Listener

487 Views

2 replies

0 likes

Login
Premium
  • 487 Views
  • 2 replies
  • 0 likes

error code 17

HeyIcant install spotify error code 17 help help 

Casual Listener

Hey Icant install spotify error code 17  help help 

Ganzthorn

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Spotify premium is gone

Hello Spotify Community ! I have been using spotify since 3 years. Firstly i have activated my account in Germany but after spotify was available in Greece, i changed country status to my current country. This account was connected on Facebook. Recen...

Newbie

Hello Spotify Community ! I have been using spotify since 3 years. Firstly i have activated my account in Germany but after spotify was available in Greece, i changed country status to my curren...

Jordi

Community Legend

274 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
Unlimited
  • 274 Views
  • 1 replies
  • 0 likes