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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80347 Views

9 replies

2 likes

Account
Login
  • 80347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653656 Views

13 replies

4 likes

Account
  • 653656 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Cannot log into web player with my Facebook account!

Hi! Haven't been able to log into play.spotify.com for some time now. I'm clicking on "Log in with Facebook", but it gives me error "Incorrect username or password". Although I'm logged into Facebook with my username and password just fine! When my h...

Casual Listener

Hi!   Haven't been able to log into play.spotify.com for some time now. I'm clicking on "Log in with Facebook", but it gives me error "Incorrect username or password". Although I'm logged in...

MattSuda

Spotify Star

518 Views

3 replies

0 likes

Account
Login
  • 518 Views
  • 3 replies
  • 0 likes

Facebook Account problem

Hello, Spotify Staff! Recently, I deleted my Spotify app on facebook and I cannot make my authentication here in your website in any place, anywhere. And, I am a premium user. From now on, when I try to join here by facebook, you report me that alrea...

Casual Listener

Hello, Spotify Staff! Recently, I deleted my Spotify app on facebook and I cannot make my authentication here in your website in any place, anywhere. And, I am a premium user. From now on, when I t...

MichaelW

Community Legend

311 Views

3 replies

0 likes

Account
  • 311 Views
  • 3 replies
  • 0 likes

Solved!! Sync to iPod with Premium

Can I sync my music downloaded with Spotify Premium to my iPod? Don't want to try it out, because I could lose all my music...

Newbie

Can I sync my music downloaded with Spotify Premium to my iPod? Don't want to try it out, because I could lose all my music...

Dylan57bll

Newbie

387 Views

2 replies

0 likes

Premium
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Spotify premium action

Im from Hungary and i would like to inquire about the Premium action. ( 3 months for 1 month's price) Is it avaible just when i pay with PayPal or it is also working if i use my bank card? Im waiting for your answer. Kind regards,Krisztian Halmos

Casual Listener

  Im from Hungary and i would like to inquire about the Premium action. ( 3 months for 1 month's price) Is it avaible just when i pay with PayPal or it is also working if i use my bank card? ...

JoeThomas

Community Legend

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

i ignored all my facebook friends on spotify, how can i see them back?

I everyone... i've i ignored all my facebook friends on spotify. I thought that i was skipping them but i was ignoring them all. Now it says "there are no friend to show" How can i see them back? i'd like to follow some one but now i don't see anyone...

Casual Listener

I everyone... i've i ignored all my facebook friends on spotify. I thought that i was skipping them but i was ignoring them all. Now it says "there are no friend to show" How can i see them...

AndrewBee

Casual Listener

297 Views

1 replies

0 likes

Other
  • 297 Views
  • 1 replies
  • 0 likes

Trouble with double accounts

Hi! I have been using spotify through Facebook for a while now. Today when I tried to log in again, it wanted me to sign in with an old account I have not used for, well lets say forever. I did not even remember the password at once. I tried logging ...

Newbie

Hi!   I have been using spotify through Facebook for a while now. Today when I tried to log in again, it wanted me to sign in with an old account I have not used for, well lets say forever. ...

MichaelW

Community Legend

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Solved!! I want to unsubscribe Spotify free

HELLO i WANT TO UNSCRIBE SPOTIFY FREE , iam during my free month before Spotify premium, within the 30 days , but on my account, I can't find any cancellation option. I gave you my credit card details to get Spotify free, but there is not information...

Newbie

HELLO   i WANT TO UNSCRIBE SPOTIFY FREE , iam during my free month before Spotify premium, within the 30 days , but on my account, I can't find any cancellation option. I gave you my credi...

MattSuda

Spotify Star

817 Views

3 replies

0 likes

Account
  • 817 Views
  • 3 replies
  • 0 likes

It looks like your card is from a non-Spotify county

Hi, I want to pay for Premium, but I receive this message: It looks like your card is from a non-Spotify country. I have Romanian Card, but I'm in Chicago (US) and I'll stay few months. Please help! Thank you in advance!

Casual Listener

Hi, I want to pay for Premium, but I receive this message: It looks like your card is from a non-Spotify country. I have Romanian Card, but I'm in Chicago (US) and I'll stay few months. Please he...

Moyn2000

Regular

7682 Views

16 replies

1 likes

Account
Other
Premium
Subscription
  • 7682 Views
  • 16 replies
  • 1 likes

Country changing

Hi, i moved to barcelona, and now turns out i cant use my spotify abroad, but i'm gonna live here, what should i do?!

Newbie

Hi, i moved to barcelona, and now turns out i cant use my spotify abroad, but i'm gonna live here, what should i do?!

Josh

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Trouble changing region

Hello! I have been with Spotify for years when i lived in the UK and now i moved to Estonia, i cant change my region without upgrading to Premium. Dont get me wrong, i will return to premium but not quite yet. Im upset that i cant even use the free s...

Music Fan

Hello! I have been with Spotify for years when i lived in the UK and now i moved to Estonia, i cant change my region without upgrading to Premium. Dont get me wrong, i will return to premium but not ...

Pricilla

Spotify

746 Views

12 replies

0 likes

  • 746 Views
  • 12 replies
  • 0 likes

Unfortunately you can't apply this Premium code on your account

When i try to use a Premium code appear this error message: "Unfortunately you can't apply this Premium code on your account". Probably because I have a subscription Spotify Unlimited subscription I can use this code? Tnx

Casual Listener

When i try to use a Premium code appear this error message: "Unfortunately you can't apply this Premium code on your account".   Probably because I have a subscription Spotify Un...

OviiiOne

Community Legend

659 Views

7 replies

0 likes

Subscription
  • 659 Views
  • 7 replies
  • 0 likes

3 Months of Spotify Premium Paid but No Account

Hi Guys, Not sure if this is just negligence on my part but I've just noticed 3 months of paid Spotify Premium access since October. I only have 1 account for Spotify as far as I can tell, and it has no transaction histories or anything. I have tried...

Casual Listener

Hi Guys,   Not sure if this is just negligence on my part but I've just noticed 3 months of paid Spotify Premium access since October. I only have 1 account for Spotify as far as I can tell,...

Merik

Community Legend

296 Views

3 replies

0 likes

  • 296 Views
  • 3 replies
  • 0 likes

Student and Family member

I am currently using the student discount, and my dad wanted to add to my account, so I was looking at the family plan. Is there a way that I can use the student discount on my profile and the family discount on his, or do I have to pay the full $15 ...

Casual Listener

I am currently using the student discount, and my dad wanted to add to my account, so I was looking at the family plan. Is there a way that I can use the student discount on my profile and the family...

Merik

Community Legend

477 Views

3 replies

0 likes

Account
Subscription
  • 477 Views
  • 3 replies
  • 0 likes

Currently on the 1 Month Free Trial, Looking to purchase the 3 Months for $9.99 Deal

So currently I am on the one month free trial subscription, and I see that there is a deal for 3 months for $9.99. When I click into the promotion it brings me to my subscription page and says I will be charged $9.99 after a certain date (on the day ...

Casual Listener

So currently I am on the one month free trial subscription, and I see that there is a deal for 3 months for $9.99. When I click into the promotion it brings me to my subscription page and says I will...

Pete

Roadie

409 Views

5 replies

0 likes

  • 409 Views
  • 5 replies
  • 0 likes

Can't connect Facebook to my spotfiy account - help!

I've had a spotify account for a while and have just tried to connect it to my facebook account. Have clicked on 'connect to facebook' and nothing really happens. A box pops up looking like one you'd expect to put in your facebook log in details, but...

Visitor

I've had a spotify account for a while and have just tried to connect it to my facebook account. Have clicked on 'connect to facebook' and nothing really happens. A box pops up looking like one you'd...

javvnlock

Newbie

561 Views

5 replies

3 likes

Other
  • 561 Views
  • 5 replies
  • 3 likes

deleting facebook, want to keep my account

can someone from spotify please help me.im deploying overseas in less than a week. i want to delete my facebook account and have for months, but its paired to my spotify and i want to unpair it. i want to be able to log into my spotify and have all m...

Visitor

can someone from spotify please help me. im deploying overseas in less than a week. i want to delete my facebook account and have for months, but its paired to my spotify and i want to unpair it. ...

user-removed

Not applicable

441 Views

2 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 441 Views
  • 2 replies
  • 0 likes

3 Months for $.99

I bought the Holiday Deal and I only got one month.

Newbie

I bought the Holiday Deal and I only got one month.

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Signed up for Premium on my iphone; Can't access subscription page on computer.

I signed up for premium on my iphone 6. When i launched the app on my desktop it recognizes that I have spotify premium and i can get to my account but when i click on the subscription page it says that my payment details are not there. I click the "...

Newbie

I signed up for premium on my iphone 6. When i launched the app on my desktop it recognizes that I have spotify premium and i can get to my account but when i click on the subscription page it says t...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Customer Retention VS New Customers (WRT: Buy 1 month of Premium. Get 2 free Offer)

Hi Spotify Peeps, Spotify is doing the usual commerical Christmas advertisement at the moment where they are trying to earn new customers, and 'mistreating' existing and loyal customers by offering new customers 2 months of premium free, if they subs...

Regular

Hi Spotify Peeps,   Spotify is doing the usual commerical Christmas advertisement at the moment where they are trying to earn new customers, and 'mistreating' existing and loyal custome...

706 Views

0 replies

0 likes

  • 706 Views
  • 0 replies
  • 0 likes