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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4536 Views
  • 1 replies
  • 9 likes
  • Security
  • 4536 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464421 Views
  • 976 replies
  • 111 likes
  • Account
  • 464421 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205374 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205374 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113074 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113074 Views
  • 72 replies
  • 12 likes

Artist wants his public playlist to be seen by strangers!!

I am a new artist and I am trying to promote my personalized birthday themed music through a public playlist. I made the playlist, made it public then logged out of my profile and went to my wifes account profile to see if it would show up in a searc...

  • Casual Listener
  • I am a new artist and I am trying to promote my  personalized birthday themed music through a public playlist.  I made the playlist, made it public then logged out of my profile and went to...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 3 replies
  • 0 likes
  • Account
  • 177 Views
  • 3 replies
  • 0 likes

spotify gift card

Hey guys, i bought a spotify giftcard at the gas station to upgrade to premium but it says the code is invalid. I used the PIN on the back of the card and i have a receipt that says "card is activated." What can I do?

  • Newbie
  • Hey guys, i bought a spotify giftcard at the gas station to upgrade to premium but it says the code is invalid. I used the PIN on the back of the card and i have a receipt that says "card is activate...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

help with the account of a friend.

Hi, the problem is very simple he forgot the pasword for his spotify acount, but the email he have in the account is wrong, so he can´t ask a new password should be XXX@hotmail.com.ar and in spotify is XXX@hotmail.ar That´s it ,only to put .com Even ...

  • Newbie
  • Hi, the problem is very simple he forgot the pasword for his spotify acount, but the email he have in the account is wrong, so he can´t ask a new password   should be XXX@hotmail.com.ar ...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 188 Views
  • 2 replies
  • 0 likes

Cannot Upgrade to Family Plan

First, I am logged in via Facebook. Also, I purchase my monthly Spotify sub and is charged to my iPhone provider account. When I click "Upgrade", it states "You do not currently have a payment provider connected to your account." I Click on "Upgrade ...

  • Casual Listener
  • First, I am logged in via Facebook.  Also, I purchase my monthly Spotify sub and is charged to my iPhone provider account.   When I click "Upgrade", it states "You do not currently have...
  • MattSuda
  • Spotify Star
  • 433 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 433 Views
  • 4 replies
  • 0 likes

Keeps going back to "Show Activity"

So everytime I'm on Spotify I have "Private Session" on. I'm not so comfortable knowing that people know me listen to Spice Girls at 4AM, or any song at any time of the day really. I didn't have to turn Private Session on 3 times a day if the darn "S...

  • Newbie
  • So everytime I'm on Spotify I have "Private Session" on. I'm not so comfortable knowing that people know me listen to Spice Girls at 4AM, or any song at any time of the day really. I didn't have...
  • helms05
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

LIst of followers different between devices

Hi I think i'm doing something wrong with my Spotify. When I originally joined Spotify i created a profile 'stupidiscoed' since then I have synced my Spotify through Facebook, but the amount of followers I have seems to change per device. On my iPhon...

  • Regular
  • Hi   I think i'm doing something wrong with my Spotify. When I originally joined Spotify i created a profile 'stupidiscoed' since then I have synced my Spotify through Facebook, but the amou...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
  • 147 Views
  • 0 replies
  • 0 likes

Local Files

I have "Local files" on my iphone but cannot get this to sync with my desktop. Any ideas?

  • Casual Listener
  • I have "Local files" on my iphone but cannot get this to sync with my desktop.  Any ideas?
  • Jason
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Delete account

I would like my account deleted plz.

  • Visitor
  • I would like my account deleted plz.
  • Jason
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify double charged me for a whole year

Spotify has been charging me twice every month for the last year, since I decided that I did not want my facebook account linked to my spotify account. I am currently owed nearly £100 (they accepted to give me £20) and they refuse to give me the rest...

  • Casual Listener
  • Spotify has been charging me twice every month for the last year, since I decided that I did not want my facebook account linked to my spotify account.  I am currently owed nearly £100 (they a...
  • arcadi_g
  • Casual Listener
  • 350 Views
  • 3 replies
  • 0 likes
  • Account
  • 350 Views
  • 3 replies
  • 0 likes

cumbersome change of logging method

Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that changed and in fact Spotify team has to do it (you can...

  • Casual Listener
  • Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that cha...
  • Pricilla
  • Spotify
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Solved!! Premium not activating.

Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to enter the code into somewhere or is there something e...

  • Visitor
  • Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to en...
  • MattSuda
  • Spotify Star
  • 1159 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1159 Views
  • 5 replies
  • 0 likes

cannot change country. caught in endless loop.

Hi, I signed up for Spotify premium in the USA. Then they made it available in Chile, where I live. I cannot change the country to Chile because when it asks for credit card payment it says the postal code is not valid. Also there appears to be no wa...

  • Newbie
  • Hi,   I signed up for Spotify premium in the USA.  Then they made it available in Chile, where I live.  I cannot change the country to Chile because when it asks for credit card pa...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Downgrade Family Plan

So, I got the biggest family package I could get, but only one person I invited in my family is actually using it. So, I cancelled the invites, but now I need to downgrade so I'm not paying for five when I'm only using two. How is this possible? I tr...

  • Newbie
  • So, I got the biggest family package I could get, but only one person I invited in my family is actually using it. So, I cancelled the invites, but now I need to downgrade so I'm not paying for five ...
  • MattSuda
  • Spotify Star
  • 768 Views
  • 1 replies
  • 1 likes
  • 768 Views
  • 1 replies
  • 1 likes

Solved!! Premium cant be renewed

Tried to pay 10€ with paysafecard today because my abo will end tomorow and my account is not extended. Problem is that i forgot my email password and cant send a support-email....Now my offline-saved music is away tomorow, very great!

  • Casual Listener
  • Tried to pay 10€ with paysafecard today because my abo will end tomorow and my account is not extended. Problem is that i forgot my email password and cant send a support-email.... Now my offline-sa...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 218 Views
  • 1 replies
  • 0 likes

Can't change country - free account but wants payment details first

Hi,I've recently moved to Canada and I can't use Spotify without changing my country, but when I go to do this it says I have to update my payment details first. I'm using Spotify Free, not Premium and can't find a way to change payment details witho...

  • Newbie
  • Hi, I've recently moved to Canada and I can't use Spotify without changing my country, but when I go to do this it says I have to update my payment details first. I'm using Spotify Free, not Premi...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! I'm a Premium member; decided to login to spotify.com; upgrade to premium buttons appear

Hi, Just something that annoyed me. I have been a premium subscriber for over a year now (I think) and everything is working just fine. I never hear ads, I can save my music on my mobile device just fine.. So no problems there. However when I loged i...

  • Newbie
  • Hi,   Just something that annoyed me. I have been a premium subscriber for over a year now (I think) and everything is working just fine. I never hear ads, I can save my music on my mobile d...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Unable to upgrade from premium to family

I try to upgrade from premium to family, but after finishing the payment I get an error. Saying something went wrong.I tried paying with a credit card and by iDeal in the Netherlands. Can somebody help?

  • Newbie
  • I try to upgrade from premium to family, but after finishing the payment I get an error. Saying something went wrong. I tried paying with a credit card and by iDeal in the Netherlands. Can someb...
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Blocking users

If I block someone on my Spotify account that is linked to Facebook, will it also block them on Facebook?

  • Newbie
  • If I block someone on my Spotify account that is linked to Facebook, will it also block them on Facebook?
  • MattSuda
  • Spotify Star
  • 674 Views
  • 1 replies
  • 0 likes
  • Account
  • 674 Views
  • 1 replies
  • 0 likes

Student Discount page doesn't pop up

I tried to sign up for the student discount with my current account and followed the steps online but the page that you write your school info in isnt showing up for me it just brings me to my account page. I looked everywhere for the link. All I can...

  • Newbie
  • I tried to sign up for the student discount with my current account and followed the steps online but the page that you write your school info in isnt showing up for me it just brings me to my accoun...
  • MattSuda
  • Spotify Star
  • 357 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 357 Views
  • 6 replies
  • 0 likes

Account Hacked. All saved music lost.

My account was hacked two days ago and a ton of music was downloaded and it appears that all the music I had previous saved and put into playlists has been lost. i'm not sure if it was deleted or just replaced. I have changed the password for the acc...

  • Newbie
  • My account was hacked two days ago and a ton of music was downloaded and it appears that all the music I had previous saved and put into playlists has been lost. i'm not sure if it was deleted or jus...
  • MattSuda
  • Spotify Star
  • 639 Views
  • 3 replies
  • 1 likes
  • Premium
  • 639 Views
  • 3 replies
  • 1 likes