Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 256232 Views
  • 783 replies
  • 81 likes
  • Account
  • 256232 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126627 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126627 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69868 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69868 Views
  • 63 replies
  • 8 likes

Solved!! How can I UNSUBSCRIBE to Spotify emails?

I have been trying to unsubscribe to these emails, without any success. Since September 2, I have submitted six unsubscribe requests. I have gone into my online profile and removed all requests for emails. I have submitted a "Contact Us" email, but o...

  • Casual Listener
  • I have been trying to unsubscribe to these emails, without any success.  Since September 2, I have submitted six unsubscribe requests.  I have gone into my online profile and removed all re...
  • jk10003
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • Other
  • 306 Views
  • 2 replies
  • 0 likes

Student Discount Error

Hello Everyone, I am trying to upgrade to student discount premium but when i enter my card information i receive an error " Oh no! Something has gone horribly wrong!" I have done a manual verification and received a congratulations email. Any help i...

  • Newbie
  • Hello Everyone, I am trying to upgrade to student discount premium but when i enter my card information i receive an error " Oh no! Something has gone horribly wrong!" I have done a manual verific...
  • MichaelW
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Student Discount

Hey everyone! I recently upgraded to Spotify Premium without getting the student discount, meaning I'm paying $10 a month, but I'd like to change to the student discount so that I'm only paying $5 a month. Does anyone know how I can do this without h...

  • Newbie
  • Hey everyone! I recently upgraded to Spotify Premium without getting the student discount, meaning I'm paying $10 a month, but I'd like to change to the student discount so that I'm only paying $5 a ...
  • MichaelW
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Send playlist to another account?

I have a Premium account that my wife and I shared. She made a playlist with 900 songs. Recently she created her own Premium account. How can she have access (and edit ) that playlist from my account? Can I send that playlist to her account?

  • Regular
  • I have a Premium account that my wife and I shared. She made a playlist with 900 songs. Recently she created her own Premium account. How can she have access (and edit ) that playlist from my ac...
  • bmantz65
  • Regular
  • 441 Views
  • 6 replies
  • 0 likes
  • 441 Views
  • 6 replies
  • 0 likes

How change the username?

I want to change my username.... How can i do it?

  • Newbie
  • I want to change my username.... How can i do it?
  • Amarro
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

What's happened to in-store Spotify gift cards?

I'm in my local Tesco, which used to stock loads of Spotify gift cards.<br><br>I'm looking now, and they all seem to have gone... Did Spotify cause this, or is Tesco just not shelving the cards?<br><br>Liam

  • Community Legend
  • I'm in my local Tesco, which used to stock loads of Spotify gift cards.&lt;br&gt;&lt;br&gt;I'm looking now, and they all seem to have gone... Did Spotify cause this, or is Tesco just ...
  • Liam
  • Community Legend
  • 1272 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1272 Views
  • 4 replies
  • 0 likes

Unable to add family member

Have tried to add my son to a family account, but he only gets an error "Du har inte rätt till den här planen", loosely translated "You don't have permission for this plan". Customer support have been trying without success to solve this, but no luck...

  • Community Legend
  • Have tried to add my son to a family account, but he only gets an error "Du har inte rätt till den här planen", loosely translated "You don't have permission for this plan". Customer support have bee...
  • Fred
  • Community Legend
  • 947 Views
  • 12 replies
  • 0 likes
  • Account
  • 947 Views
  • 12 replies
  • 0 likes

Someone hacked my account

So a while ago, spotify stopped playing music randomly. I thought this was just because I forgot to log out. Tried sign out everywhere, then my playlists disappeared. Recovered the playlists, but it happened again, and again. Then I created a playlis...

  • Visitor
  • So a while ago, spotify stopped playing music randomly. I thought this was just because I forgot to log out. Tried sign out everywhere, then my playlists disappeared. Recovered the playlists, but i...
  • MichaelW
  • Community Legend
  • 472 Views
  • 2 replies
  • 0 likes
  • Account
  • 472 Views
  • 2 replies
  • 0 likes

activation impossible depuis un autre pays

Comment faire si le pays d'achat de spotify premium n'est pas le pays d'utilisation (suite à un cadeau) Je ne peux pas activer le compte... Aidez-moi SVP !

  • Newbie
  • Comment faire si le pays d'achat de spotify premium n'est pas le pays d'utilisation (suite à un cadeau) Je ne peux pas activer le compte... Aidez-moi SVP !
  • AshR
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Unable to download Spotify to my PC

Am trying to Download Spotify to my new computer but getting error message: Bad Request Your Browser sent a request that this server could not understand. Size of request header field exceeds server limit. Cookie /n

  • Newbie
  • Am trying to Download Spotify to my new computer but getting error message:   Bad Request Your Browser sent a request that this server could not understand. Size of request header field ...
  • AshR
  • Spotify Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Trouble Signing Up

I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it is correct. What can I do so I can sign up. I am us...

  • Regular
  • I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it ...
  • AshR
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Getting my free vodafone premium spotify account

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

  • Casual Listener
  • I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?
  • 1166256266
  • Newbie
  • 43146 Views
  • 4 replies
  • 2 likes
  • 43146 Views
  • 4 replies
  • 2 likes

Student Discount for Current Premium Member

I have been a Spotify Premium member for at least a year or two now. I just found out about the $4.99/month discounted rate for US students. I am a university student and would like to receive the discount. When I visit the Student Discount FAQ, it i...

  • Newbie
  • I have been a Spotify Premium member for at least a year or two now.  I just found out about the $4.99/month discounted rate for US students.  I am a university student and would like to re...
  • AshR
  • Spotify Legend
  • 436 Views
  • 6 replies
  • 0 likes
  • 436 Views
  • 6 replies
  • 0 likes

Redeemed card but credit dissapeared

Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account. They charge me anyway the premium and now it says nothing about the gift card on my profile. It just says that they will charge me again on 9-12-2014...

  • Casual Listener
  • Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account.  They charge me anyway the premium and now it says nothing about the gift card on my profil...
  • AshR
  • Spotify Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

I can't subscribe to premium account promotion because the country is wrong

Hi, I got a commercial on spotify giving the premium a bit cheaper for three months but there's no way to subscribe because after I try to change country (From Finland to Brazil) it gives the regular prize 14.90 BRL per month. Any way to get this pro...

  • Music Fan
  • Hi,   I got a commercial on spotify giving the premium a bit cheaper for three months but there's no way to subscribe because after I try to change country (From Finland to Brazil) it gives ...
  • AshR
  • Spotify Legend
  • 322 Views
  • 4 replies
  • 0 likes
  • Premium
  • 322 Views
  • 4 replies
  • 0 likes

My spotify application isn't working on my iPhone

I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. I tried deleting the app and downloading it again, ...

  • Newbie
  • I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. ...
  • Merik
  • Community Legend
  • 4235 Views
  • 1 replies
  • 0 likes
  • 4235 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium with E-Card not available

Hello, I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose. I prefered the E-Cards but the symbol will be displayed as disabled in a light grey. The mousehover effect says that t...

  • Casual Listener
  • Hello,   I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose.  I prefered the E-Cards but the symbol will be di...
  • Merik
  • Community Legend
  • 378 Views
  • 5 replies
  • 0 likes
  • 378 Views
  • 5 replies
  • 0 likes

Solved!! Why cant i choose to upgrade from free to unlimited?

Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem? Best regards / Morgan

  • Casual Listener
  • Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem?   Best regards / ...
  • Josh
  • Community Legend
  • 211 Views
  • 4 replies
  • 0 likes
  • 211 Views
  • 4 replies
  • 0 likes

Cancelled subscription - (songs not available) Too often!

I WAS a premium user here in Australia until recently. Reason? Songs Not available. New Song has been released! OR sometimes songs that have been released for months! The song is greyed out and a blue box at the top of the screen pops up saying "This...

  • Newbie
  • I WAS a premium user here in Australia until recently. Reason? Songs Not available.   New Song has been released! OR sometimes songs that have been released for months! The song is greyed ou...
  • Josh
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Songs Disappeared from Playlist

Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content. I've not deleted or removed the playlist. Any help would be gratefully received as I can't remember all the t...

  • Casual Listener
  • Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content.   I've not deleted or removed the playlist. &nb...
  • Adamsk11
  • Casual Listener
  • 168 Views
  • 4 replies
  • 0 likes
  • 168 Views
  • 4 replies
  • 0 likes