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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88408 Views

9 replies

2 likes

Account
Login
  • 88408 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

746086 Views

13 replies

4 likes

Account
  • 746086 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757038 Views

18 replies

29 likes

  • 757038 Views
  • 18 replies
  • 29 likes

Can't log in and no playlists

I downloaded the spotify app on my new phone and was experiencing problems so uninstalled the app and then reinstalled it. However, when I logged back in, half of my playlists were missing so I logged out. When I tried to log in again my user passwor...

Visitor

I downloaded the spotify app on my new phone and was experiencing problems so uninstalled the app and then reinstalled it. However, when I logged back in, half of my playlists were missing so I log...

Rodrigo

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Credit?

I never used my subscription and canceled the day you charged me - can I get credit?

Newbie

I never used my subscription and canceled the day you charged me - can I get credit?

Jordi

Community Legend

252 Views

1 replies

0 likes

Premium
  • 252 Views
  • 1 replies
  • 0 likes

Unable to update payment details

I recently got a new card, and so I need to change my payment details. The problem is that every time I get to the page where I'm supposed to enter my new payment details, the page just won't load. It just keeps saying "Loading. Please wait". Does an...

Newbie

I recently got a new card, and so I need to change my payment details. The problem is that every time I get to the page where I'm supposed to enter my new payment details, the page just won't load....

ellengomory

Newbie

472 Views

2 replies

1 likes

Account
  • 472 Views
  • 2 replies
  • 1 likes

2 months free?

I payed for premium but I did not get 2 months for free as advertised on the start page? The account information says that I will be billed again in 1 month. //Martin

Newbie

I payed for premium but I did not get 2 months for free as advertised on the start page?   The account information says that I will be billed again in 1 month.   //Martin

Jordi

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

no access to account being charged

I had a Spotify account (different to current) that was premium. Now I cant remember which email or any details of it (only know what credit card I used) but can not cancel and the payment is still being charged to my credit card. What can I do to st...

Newbie

I had a Spotify account (different to current) that was premium. Now I cant remember which email or any details of it (only know what credit card I used) but can not cancel and the payment is still b...

Jordi

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Account information Bug???

Heya!, So I'm stuck in this weird situation, I've been a spotify user since launch and a premium for quite some time. I generally login into spotify using my Facebook details and one day I accidentally logged into my account from my friends computer....

Newbie

Heya!,   So I'm stuck in this weird situation, I've been a spotify user since launch and a premium for quite some time.   I generally login into spotify using my Facebook details an...

Jordi

Community Legend

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Gift card problems

I bought a 10€ gift card yesterday, went home with it. Filled in the code and then i got this message 'prepaid code not available in this country'. I went back to the store with the gift card explaining them everything and showed some proof so they g...

Newbie

I bought a 10€ gift card yesterday, went home with it. Filled in the code and then i got this message 'prepaid code not available in this country'. I went back to the store with the gift card explain...

Amarro

Community Legend

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

Playlists deleted, won't play whole song?

So my playlists are all deleted and anyone I followed no longer shows up. My "my songs" is still there. Also, if I can get a song to play, it will only play for about one minute and thirty seconds before stopping. What's going on? I signed up for the...

Casual Listener

So my playlists are all deleted and anyone I followed no longer shows up. My "my songs" is still there. Also, if I can get a song to play, it will only play for about one minute and thirty seconds be...

Jordi

Community Legend

376 Views

1 replies

0 likes

Account
Premium
  • 376 Views
  • 1 replies
  • 0 likes

How do I get Spotify to stop charging my credit card?!

I've tried everything. Cancelled my premium subscription, offloaded the program, sent them emails . . . any help would be appreciated.

Casual Listener

I've tried everything.  Cancelled my premium subscription, offloaded the program, sent them emails . . . any help would be appreciated.

juliamariep

Casual Listener

701 Views

4 replies

0 likes

  • 701 Views
  • 4 replies
  • 0 likes

Solved!! Link my acount to facebook

Hello, I created today a new account and I bought Spotify premium on it. When I created my account, i wanted to do it using facebook but it wouldn't work so I created an acount without linking it to my facebook (I used another email adress that I hav...

Casual Listener

Hello,   I created today a new account and I bought Spotify premium on it. When I created my account, i wanted to do it using facebook but it wouldn't work so I created an acount without l...

user-removed

Not applicable

687 Views

3 replies

0 likes

  • 687 Views
  • 3 replies
  • 0 likes

PayPal promotion

Hi! I received a mail in both French and Spanish as I have both PayPal accounts, and it stated that if I changed my payment method to PayPal I'd get three months for the price of one (0,99€). I already had a premium account in Spain and (thru the ema...

Newbie

Hi! I received a mail in both French and Spanish as I have both PayPal accounts, and it stated that if I changed my payment method to PayPal I'd get three months for the price of one (0,99€). I alrea...

342 Views

0 replies

0 likes

Account
Premium
Subscription
  • 342 Views
  • 0 replies
  • 0 likes

Solved!! Gift Card Purchase

I purchased a e-gift card yesterday and went through the process of payment and everything. I was told that I would be given the option to print the gift card, but was never given that option. After paying it said there was a problem with the transac...

Casual Listener

I purchased a e-gift card yesterday and went through the process of payment and everything.  I was told that I would be given the option to print the gift card, but was never given that option. ...

Taylor

Community Legend

413 Views

1 replies

0 likes

Other
  • 413 Views
  • 1 replies
  • 0 likes

Universität hinzufügen

Sehr geehrte Damen und Herren, ich würde mich freuen Sie würden die: BA Gera zu den unterstützden Universitären Einrichtungen hinzufügen, so dass Nutzer dieser Einrichtung ebenfalls den Studenten-Rabatt wählen können. Über eine Mitteilung ab wann die...

Newbie

Sehr geehrte Damen und Herren,   ich würde mich freuen Sie würden die:   BA Gera   zu den unterstützden Universitären Einrichtungen hinzufügen, so dass Nutzer dieser Einric...

Erkan_Yılmaz

Community Legend

335 Views

1 replies

0 likes

Account
Premium
  • 335 Views
  • 1 replies
  • 0 likes

feiertagsaktion nicht erkannt

hiho, ich habe heute spotify premium gebucht über mein iphone als in-app kauf. nun zu meinem problem ich habe im kontrollzentrum am pc festgestellt das aber nur ein monatlaufzeit da steht. könntet ihr euch das mal ansehen? Lg der Kaspar.

Casual Listener

hiho,   ich habe heute spotify premium gebucht über mein iphone als in-app kauf. nun zu meinem problem ich habe im kontrollzentrum am pc festgestellt das aber nur ein monatlaufzeit da steh...

Kaspar92

Casual Listener

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Linking Facebook created a new account.

I recently made an account when I heard about the Premium deal going on and at the urging of a friend. Upon creating my account, I immediately bought the premium deal going on, and it went through without any problems. After downloading the Spotify p...

Newbie

I recently made an account when I heard about the Premium deal going on and at the urging of a friend. Upon creating my account, I immediately bought the premium deal going on, and it went through wi...

Taylor

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

linking my facebook with a different spotify account

Hi, sent up a spotify account with face book along time ago, I now however use Spotifyall the time and have a premium acount that I set up without facebook. I would like to link this account to my face book but I says it is linked to the other accoun...

Newbie

Hi, sent up a spotify account with face book along time ago, I now however use Spotifyall the time and have a premium acount that I set up without facebook. I would like to link this account to my fa...

Jordi

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

3 Month Premium

Hey guys, I just bought Spotify Premium and I heard, in an ad, that I would get 3 months premium for buying 1. Is the problem that I used a premium card that I bought in a shop or is unusual that I didnt get 3 months. If you know anything about this,...

Casual Listener

Hey guys, I just bought Spotify Premium and I heard, in an ad, that I would get 3 months premium for buying 1. Is the problem that I used a premium card that I bought in a shop or is unusual that I d...

Maikel93

Newbie

350 Views

2 replies

0 likes

Account
Premium
Subscription
  • 350 Views
  • 2 replies
  • 0 likes

Solved!! I can't purchase spotify E-Card

Hi, I am wondering if why I can't purchase an Spotify E-card? Am I the only one who experiencing this? I just really need to buy an Spotify e-card as soon as possible for my friend. Thanks for the help.

Regular

Hi,   I am wondering if why I can't purchase an   Spotify E-card? Am I the only one who experiencing this?   I just really need to buy an Spotify e-card as soon as possible...

oliverjake1991

Regular

765 Views

2 replies

0 likes

Subscription
  • 765 Views
  • 2 replies
  • 0 likes

Emails

Please, please, please tell me the combination of prayers, incantations, or whatever that will stop Spotify from sending me emails. I've updated my preferences probably a dozen times now, and yet Spotify keeps sending me "this week in new music" like...

Newbie

Please, please, please tell me the combination of prayers, incantations, or whatever that will stop Spotify from sending me emails.  I've updated my preferences probably a dozen times now, and y...

Jordi

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes