Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76071 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93719 Views
9 replies
2 likes
I submitted a support request on Jan 8th but haven't received a
response. I had to create a dummy account just to post this.Spotify Case
# 02286898.
I am unable to login either way. Facebook login
tells me my email address is already taken. If I try ...
I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898. <br><br>I am unable to login either wa...
Spotify Star
322 Views
1 replies
0 likes
Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is cor...
Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I a...
Spotify Star
292 Views
1 replies
0 likes
Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from facebook, it is still linked. And cause of this he can't lo...
Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from face...
Spotify Star
270 Views
1 replies
0 likes
I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...
I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...
Spotify Star
301 Views
1 replies
0 likes
I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
Spotify Star
344 Views
2 replies
0 likes
Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...
Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
Community Legend
1179 Views
17 replies
0 likes
Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial
Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...
Community Legend
305 Views
1 replies
0 likes
Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...
Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...
Community Legend
656 Views
3 replies
0 likes
Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke to a real person about this, this would have been ...
Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke...
Casual Listener
1493 Views
3 replies
0 likes
Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?
Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?
Not applicable
98271 Views
11 replies
1 likes
hey guys,for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlists, no albums, etc. I tried to log in on my phone and ot...
hey guys, for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlist...
Spotify Star
419 Views
1 replies
0 likes
I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks
I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks
Spotify Star
462 Views
3 replies
0 likes
I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this is the case.
I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this...
Spotify Star
389 Views
1 replies
0 likes
A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads. I am now getting ads and being asked to upgrade to premium for £9.99. Is the £4.99 old unlimited what you get now for free (with ads)?
A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads. I am now getting ads and being asked to upgrade to premium for £9.99. Is the £4.99 old unl...
Spotify Star
649 Views
3 replies
0 likes
Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 error but nothing. I have also created another gmail and now spotify is w...
Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 ...
Spotify Star
602 Views
8 replies
0 likes
Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited started the 15th of january, and it will renew the 15th of february. I...
Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited start...
Spotify Star
470 Views
1 replies
0 likes
Hello, Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify account so my facebook account can stay deactivated?
Hello, Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify a...
Spotify Star
261 Views
1 replies
0 likes
Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the option to change in my mind, be obliged to give me a sol...
Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the optio...
Spotify Star
509 Views
3 replies
0 likes
Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una gratis de nuevo. Y he encontrado mi perfil premium de s...
Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una grat...
Spotify Star
902 Views
2 replies
0 likes
Hey, I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playlist and everything is public, nothing private. Any ideas? BTW: I have Spoti...
Hey, I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playl...
Spotify Star
6450 Views
2 replies
0 likes
