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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179255 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179255 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11627 Views
  • 6 replies
  • 11 likes
  • Security
  • 11627 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517797 Views
  • 986 replies
  • 113 likes
  • Account
  • 517797 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126346 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126346 Views
  • 74 replies
  • 12 likes

There are songs that appear on spotify free account and not listed on a premium account

A friend has a spotify account and I have a premium account, there are songs that can see and I do not see my premium, when I try to look not appear and if you can see why that is? I attached the pictures on the left in the account is free and the le...

spotify.png spotify2.png
  • Casual Listener
  • A friend has a spotify account and I have a premium account, there are songs that can see and I do not see my premium, when I try to look not appear and if you can see why that is? I attached the pic...
  • mxr10n
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • Other
  • 330 Views
  • 2 replies
  • 0 likes

Solved!! student member

Hey my seth and I am homeschooled Doss the spotify student discount membership for kids that are homeschooled

  • Visitor
  • Hey my seth and I am homeschooled Doss the spotify student discount membership for kids that are homeschooled
  • MattSuda
  • Spotify Star
  • 1629 Views
  • 3 replies
  • 0 likes
  • Other
  • 1629 Views
  • 3 replies
  • 0 likes

account settings

Hi ,, the first time i create the account, Spotify gives to me the id 11100028856.. For an error i had to delete the account and create again. From this time,, Spotyfy i think create me a new id, and not match old playlist and followers to my new id....

  • Visitor
  • Hi ,, the first time i create the account, Spotify gives to me the id 11100028856.. For an error i had to delete the account and create again. From this time,, Spotyfy i think create me a new id, a...
  • MattSuda
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
  • 361 Views
  • 1 replies
  • 0 likes

Cannot cahnge credit card

Hi, I am having difficulties changing the CC on file for Spotify Premium. I bought the app on my phone through the App store. When i login to my account online and click the "manage payment options" button nothing happens - just reloads the same page...

  • Casual Listener
  • Hi,   I am having difficulties changing the CC on file for Spotify Premium.  I bought the app on my phone through the App store.  When i login to my account online and click the "m...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Followed Artists Disappeared

Hey guys, recently some of the artists I follow seem to have vanished from my following list. They have also vanished from my artists page. I have tried: -Logging in and out -Making a clean re-install -Logging in online -Logging in on a different Spo...

  • Newbie
  • Hey guys, recently some of the artists I follow seem to have vanished from my following list. They have also vanished from my artists page.  I have tried: -Logging in and out -Making a cle...
  • Gidyin
  • Community Legend
  • 585 Views
  • 2 replies
  • 0 likes
  • Account
  • 585 Views
  • 2 replies
  • 0 likes

debit card

How do I pay for perineum on my debit card because it only come up as credit card ?

  • Newbie
  • How do I pay for perineum on my debit card because it only come up as credit card ?
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Yearly subscription - please bring them back

Without any announcement my yearly premium subscription has been changed to monthly. From other posters I learned that the only way to overcome that is to buy a Gift Card with a subscription for a year for yourself. A strange detour. Monthly subscrip...

  • Visitor
  • Without any announcement my yearly premium subscription has been changed to monthly. From other posters I learned that the only way to overcome that is to buy a Gift Card with a subscription for a ye...
  • Aeruynh
  • Regular
  • 219 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 219 Views
  • 3 replies
  • 0 likes

FB ask to me to Marge MY ACCOUNT BUT now i can't login in my account PREMIUM

FB ask to me "Marge MuzakStudio Registrazione with your other FB account. I do it but now i cant Login in my Spotify premium account. I can create another Spotify Premium account but i don't wanna the mistake to have TWO Spotify premium account and t...

  • Casual Listener
  • FB ask to me "Marge MuzakStudio Registrazione with your other FB account. I do it but now i cant Login in my Spotify premium account.   I can create another Spotify Premium account but i don...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 267 Views
  • 3 replies
  • 0 likes

Payments of 9,99€

When I got Spotify premium, about 3 months ago I toke an offer of 0'99€ per month. Today i went to my bank and I saw that they got charged 9'99€ every month, how can spotify return my money? Thank you

  • Newbie
  • When I got Spotify premium, about 3 months ago I toke an offer of 0'99€ per month. Today i went to my bank and I saw that they got charged 9'99€ every month, how can spotify return my money?  ...
  • Taylor
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Deleting account

Hi ! I just joined this system called Spotify. I think it's great but I have problem, or better say I am annoyed. I want to change my name but I see I can't. It's just one letter ._. I use my nickname : Onyxacek. But my Spotify account is called onyx...

  • Newbie
  • Hi ! I just joined this system called Spotify. I think it's great but I have problem, or better say I am annoyed. I want to change my name but I see I can't. It's just one letter ._. I use my nicknam...
  • Taylor
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

it wont let me buy spotify premium

hello, i keep attempting to buy spotify premium student discount. I type in all my info then the page takes me to a blank white page at https://www.spotify.com/us/purchase/spotify/product/student-us-manual/ When I click refresh i get this: 502 Bad Ga...

  • Casual Listener
  • hello, i keep attempting to buy spotify premium student discount.   I type in all my info then the page takes me to a blank white page at https://www.spotify.com/us/purchase/spotify/pro...
  • Taylor
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 499 Views
  • 1 replies
  • 0 likes

Dehautorise application

Hello, I have autorise this website (http://soundiiz.com/) to access my spotify account , so I could easily transfer my deezer playlist to spotify. But how do I unauthorise it on spotify ? Thanks

  • Visitor
  • Hello,   I have autorise this website (http://soundiiz.com/) to access my spotify account , so I could easily transfer my deezer playlist to spotify. But how do I unauthorise it on spotify...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

Error 410 on premium account.

I'm getting the error 410 when trying to log on and it will not let me reset my password, if i log on with any other password it says it's incorrect however if i log on using the password which i know is correct it brings up the above error.

  • Casual Listener
  • I'm getting the error 410 when trying to log on and it will not let me reset my password, if i log on with any other password it says it's incorrect however if i log on using the password which i kno...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 4 replies
  • 0 likes
  • Premium
  • 305 Views
  • 4 replies
  • 0 likes

When does the subscription starts counting?

Hi, My question is if I subscribe today my first month off Spotify Premium will be the all February month or if it will count 30 days, to 18th March to make the first month. Thanks in advance,

  • Casual Listener
  • Hi,   My question is if I subscribe today my first month off Spotify Premium will be the all February month or if it will count 30 days, to 18th March to make the first month.   Tha...
  • Taylor
  • Community Legend
  • 5649 Views
  • 3 replies
  • 0 likes
  • 5649 Views
  • 3 replies
  • 0 likes

Student discount

So I have Spotify Premium, but I didn't know that there was a student discount.....So I am trying to change this! But I don't know how. I've clicked on the "Get Started" with the student discount, but it not working!!

  • Newbie
  • So I have Spotify Premium, but I didn't know that there was a student discount.....So I am trying to change this! But I don't know how. I've clicked on the "Get Started" with the student discount, bu...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Student Discount Question

I'm trying to get the student discount but it won't let me because I already have an account. Can someone help?

  • Visitor
  • I'm trying to get the student discount but it won't let me because I already have an account. Can someone help?
  • MattSuda
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
  • 198 Views
  • 2 replies
  • 0 likes

5 charges for spotify premium.

I just created a new Spotify account and bought premium for 0.99. It told me that it wasn't availible because I had already enjoyed premium before. After five attempts i tried with another credit card and everything went ok. Until i checked the first...

  • Newbie
  • I just created a new Spotify account and bought premium for 0.99. It told me that it wasn't availible because I had already enjoyed premium before. After five attempts i tried with another credi...
  • Taylor
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Update Problem

Hallo Leute, Ich hab das neue Update installiert, und auf einmal ist das Programm voll langsam und es geht fast nix mehr. Kann man das irgendwie rückgängig machen, weil er installert das update ja immer wieder automatisch. Ich will die alte version w...

  • Casual Listener
  • Hallo Leute,    Ich hab das neue Update installiert, und auf einmal ist das Programm voll langsam und es geht fast nix mehr. Kann man das irgendwie rückgängig machen, weil er installert d...
  • MattSuda
  • Spotify Star
  • 1369 Views
  • 7 replies
  • 0 likes
  • 1369 Views
  • 7 replies
  • 0 likes

Solved!! Cannot upgrade my Premium account to Family

Hi, I would like to upgrade my account to Family but my account is handled by my telecom provider. When I go to 'Upgrade' it says: "Je gebruikt nu Spotify Premium. Je account is gekoppeld aan onze partner KPN. Benader KPN voor vragen over je abonneme...

  • Casual Listener
  • Hi,   I would like to upgrade my account to Family but my account is handled by my telecom provider.   When I go to 'Upgrade' it says: "Je gebruikt nu Spotify Premium. Je account is...
  • elduderino
  • Casual Listener
  • 544 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 544 Views
  • 4 replies
  • 0 likes

I've been charged for Spotify free!

Hi, II've been charged £9.99 for two months even though I'm on Spotify Free. I want a refund!!!!

  • Newbie
  • Hi, II've been charged £9.99 for two months even though I'm on Spotify Free. I want a refund!!!!
  • Taylor
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Free
  • 181 Views
  • 1 replies
  • 0 likes