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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421139 Views
  • 965 replies
  • 108 likes
  • Account
  • 421139 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186398 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186398 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103432 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103432 Views
  • 69 replies
  • 10 likes

billing date

can i change the date i get billed, without deactivating, and then reactivating my account again? and why is there no direct way to reach the support instead of this BS " pick alternatives " .. are you ppl THAT lazy? maybe you should have picked anot...

  • Newbie
  • can i change the date i get billed, without deactivating, and then reactivating my account again?   and why is there no direct way to reach the support instead of this BS " pick alternatives...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Why don't I have spotify premium til mars?

Hi guys,Spotify had a campagin wich will give you two month of premium (pluss the premium that you bought) so 3month of premium in total, but today my spotify just got reset to free?Is anybody having the same problem?

  • Casual Listener
  • Hi guys,Spotify had a campagin wich will give you two month of premium (pluss the premium that you bought) so 3month of premium in total, but today my spotify just got reset to free?Is anybody havi...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Signed up for premium with the 2 free month deal. still being charged month to month

Hi, I upgraded to premium during the promotion where you pay for one month and get two months free. I was just charged again for this month which should have been a free period?could you please advise how I can be refunded for this payment?

  • Newbie
  • Hi, I upgraded to premium during the promotion where you pay for one month and get two months free. I was just charged again for this month which should have been a free period? could you please a...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Bought Premium before december 31

Hello, so i've heard the ad on spotify that says buy premium before last year's december 31 and get 2 months free. So i upgraded. Did not get the promised 2 months free of premium. Can anyone explain me whats wrong ? Thank you. And i posted this in a...

  • Casual Listener
  • Hello, so i've heard the ad on spotify that says buy premium before last year's december 31 and get 2 months free. So i upgraded. Did not get the promised 2 months free of premium. Can anyone explain...
  • MattSuda
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Windows
  • 416 Views
  • 1 replies
  • 0 likes

I'm getting error 117

I live in Australia and just got the dreaded error 117 on my Macbook Pro and can't login, all the info I can find on this seems to be from 2012. Is there a solution, Help?

  • Casual Listener
  • I live in Australia and just got the dreaded error 117 on my Macbook Pro and can't login, all the info I can find on this seems to be from 2012. Is there a solution, Help?
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Login
  • 181 Views
  • 1 replies
  • 0 likes

Chaning Payment Info

I have a new credit card that I want to add to pay for my account but I am having issues changing the payment info. I log into spotiy, select my account, select manage subscription, and get brought to the screen where "Update Details" is displayed. I...

  • Newbie
  • I have a new credit card that I want to add to pay for my account but I am having issues changing the payment info. I log into spotiy, select my account, select manage subscription, and get brou...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

ALL playlists deleted.

Hello Spotify. First of all, I want to tell you that it annoys me that I've typed you 2 different emails with a 3 day interval, and you haven't responded either one of them. Lets hope you'd want to respond to this one at least.. Now, I have a problem...

  • Newbie
  • Hello Spotify.   First of all, I want to tell you that it annoys me that I've typed you 2 different emails with a 3 day interval, and you haven't responded either one of them. Lets hope you'd...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Can I change my account email address?

When I first created a Spotify account a couple of years ago I used the email address connected with my facebook account. However, I am now in college and (as a financially struggling college student) I would really like to get the "student discount"...

  • Newbie
  • When I first created a Spotify account a couple of years ago I used the email address connected with my facebook account. However, I am now in college and (as a financially struggling college studen...
  • MattSuda
  • Spotify Star
  • 11976 Views
  • 1 replies
  • 1 likes
  • 11976 Views
  • 1 replies
  • 1 likes

Facebook and Spotify account different

Once I connected with facebook in Spotify and created an account, one year later I created an account without my facebook, and now they're different, how can I make them one?

  • Newbie
  • Once I connected with facebook in Spotify and created an account, one year later I created an account without my facebook, and now they're different, how can I make them one?
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Premium 0.99 3 months - charged full price!

I have never previously had, or done a trial for, Spotify premium. Last night I saw an offer for '0.99' for 3 months for Spotify Premium. I followed the links and signed up - only to be charged 9.99! Why is this?!

  • Newbie
  • I have never previously had, or done a trial for, Spotify premium. Last night I saw an offer for '0.99' for 3 months for Spotify Premium. I followed the links and signed up - only to be charge...
  • MattSuda
  • Spotify Star
  • 626 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 626 Views
  • 2 replies
  • 1 likes

Solved!! Confused with Premium Trial

I clicked on the banner to get a trial of premium for 3 months at 99p per month and then £9.99 per month after that. I have been immediately charged £9.99 through Paypal. Is this right? do I get a refund of these amounts if I cancel.? How does this t...

  • Casual Listener
  • I clicked on the banner to get a trial of premium for 3 months at 99p per month and then £9.99 per month after that. I have been immediately charged £9.99 through Paypal. Is this right? do I get a re...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 9 replies
  • 0 likes
  • 374 Views
  • 9 replies
  • 0 likes

vodafone subscription

Hi, I am currently on a 3 months subscription with spotify and have recently entered into a contract with vodafone where I get spotify free for 12 months. As my 3 month spotify subscription runs out in April 2015 will it still be valid to start my vo...

  • Newbie
  • Hi,   I am currently on a 3 months subscription with spotify and have recently entered into a contract with vodafone where I get spotify free for 12 months. As my 3 month spotify subscriptio...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify Student discount won't apply

I've been trying to apply a student discount to my Spotify premium account, and when I follow the directions on this page: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium It sends my to my credit...

  • Newbie
  • I've been trying to apply a student discount to my Spotify premium account, and when I follow the directions on this page:   https://support.spotify.com/us/problems/#!/article/can-I-get-the-...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Account Compromised

Hi, So I'm after some advice really - it would appear that my Spotify account has been hacked looking at some changes which have happened recently. Alarm bells started ringing when I was logged out of my PC player as I was logged in to too many devic...

  • Visitor
  • Hi,   So I'm after some advice really - it would appear that my Spotify account has been hacked looking at some changes which have happened recently.   Alarm bells started ringing w...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

premium subscription

I have been using a gift card to purchas my premium subscription, now it has randomly gone back to a free subscription but under my payment history it says that the last gift card i put in should not expire until the 18th of feburaury

  • Newbie
  • I have been using a gift card to purchas my premium subscription, now it has randomly gone back to a free subscription but under my payment history it says that the last gift card i put in ...
  • Jordi
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Weihnachtsangebot 3 Monate für 1 Monat...

...und Premium nur für einen Monat erhalten.Hallo, nach ein paar Monaten ohne Spotify Premium habe ich mir gedacht “Hey, das Angebot 3 für 1 nehme ich doch gerne an“. Das war am 31.12.14. Jetzt sehe ich, dass ich nur für einen Monat Premium habe.Imme...

  • Regular
  • ...und Premium nur für einen Monat erhalten. Hallo, nach ein paar Monaten ohne Spotify Premium habe ich mir gedacht “Hey, das Angebot 3 für 1 nehme ich doch gerne an“. Das war am 31.12.14. Jetzt s...
  • OviiiOne
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 286 Views
  • 3 replies
  • 0 likes

Just got out of a committed relationship. Her account was tied to my credit.

I think the title says it all. Want to stop payment on her account. Her account is tied to my credit card so i don't need much to prove that it needs to be cancelled. Any help from a spotify team member would be greatly appreciated. My only option as...

  • Casual Listener
  • I think the title says it all. Want to stop payment on her account. Her account is tied to my credit card so i don't need much to prove that it needs to be cancelled. Any help from a spotify team mem...
  • mstapes30
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Signed up for Premium 3 months for 99p but have been charged £9.99

I signed up for the 3 months Premium trial for 99p but have been charged the full price of £9.99 - has anyone else had this issue and how do i contact spotify about this? Thanks Paul

  • Newbie
  • I signed up for the 3 months Premium trial for 99p but have been charged the full price of £9.99 - has anyone else had this issue and how do i contact spotify about this?   Thanks ...
  • Taylor
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Adding a username to use on another phone?

I have spotify premium connected through my Facebook account. My boyfriend has his own playlist on my account. He wants to be able to listen in the car from his phone, but in order to open my spotify he needs to be logged into my Facebook on his phon...

  • Newbie
  •      I have spotify premium connected through my Facebook account. My boyfriend has his own playlist on my account. He wants to be able to listen in the car from his phone, but in orde...
  • Jordi
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes