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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83525 Views

29 replies

0 likes

  • 83525 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104675 Views

10 replies

3 likes

Account
Login
  • 104675 Views
  • 10 replies
  • 3 likes

Forgotten login details

Hiya this is embarrassing but I've forgotten my log in details for Spotify, I have an active 3 month trial, the weird thing is I cannot find any emails regarding the trial or my signing up. Is there a way to find my account using my card details?

Visitor

Hiya this is embarrassing but I've forgotten my log in details for Spotify, I have an active 3 month trial, the weird thing is I cannot find any emails regarding the trial or my signing up. Is there ...

Bittencourt

Spotify Star

1821 Views

1 replies

0 likes

Account
  • 1821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t use Tesla native app

I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree to the conditions in my phone, then the QR code scre...

Visitor

I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree t...

Yordan

Moderator

10372 Views

9 replies

1 likes

Login
  • 10372 Views
  • 9 replies
  • 1 likes

Superuser Contribution Update Payment on Plan but not the "Plan Manager"

PlanPaid for Premium but has been dropped down to FreeCountryUnited States DeviceiPhones My Question or IssueI don't know where to turn to so I'm reaching out here...My husband has had a Spotify account since he got out of high school and a few years...

Visitor

Plan Paid for Premium but has been dropped down to Free Country United States   Device iPhones   My Question or Issue I don't know where to turn to so I'm reaching out here... M...

Ivelina

Moderator

751 Views

2 replies

0 likes

Account
Premium
Security
  • 751 Views
  • 2 replies
  • 0 likes

Account Suspension

About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...

Casual Listener

About 2 weeks ago, I received an email stating that my Spotify account got suspended.    Here is the message I got in the email (see attached as well):  "It has come to Spotify...

Babyodaa

Roadie

5891 Views

7 replies

1 likes

Account
Login
Other
Security
Subscription
  • 5891 Views
  • 7 replies
  • 1 likes

SOLVED Spotify website keeps logging me out

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI've been a user of Spotify for many years. In the last week or so, Spotify on my Brave browser keeps logging me out whenever I close the browser. I don't access Spotify on any o...

Casual Listener

Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue I've been a user of Spotify for many years. In the last week or so, Spotify on my Brave browser keeps ...

Billy-J

Spotify Star

905 Views

1 replies

1 likes

Account
  • 905 Views
  • 1 replies
  • 1 likes

Login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't login to my spotify account on my xbox like my account isn't showing up.

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...

Billy-J

Spotify Star

4259 Views

1 replies

0 likes

Account
  • 4259 Views
  • 1 replies
  • 0 likes

Can't connect to a speaker because of a special character in my username

We have a couple BlueSound speakers and they all work fine with all our devices and accounts, except for one of our accounts which has a Polish symbol in its username ("basiaś"). We've spent months investigating the issue, contacted BlueSound, visite...

Visitor

We have a couple BlueSound speakers and they all work fine with all our devices and accounts, except for one of our accounts which has a Polish symbol in its username ("basiaś"). We've spent months i...

Jose_M

Spotify Star

383 Views

1 replies

0 likes

Account
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is linked to inactive phone number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've uninstalled Spotify in my phone, now when I installed again, I cannot logged in because ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've un...

Yordan

Moderator

494 Views

2 replies

0 likes

Account
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! Received an email advising payment request failed

I have a premium account in Australia with an automatic payment plan. I have received an email which purports to be from Spotify. The email says that my automatic payment has failed and asks me to click a link and resubmit the payment. I am threatene...

Casual Listener

I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and a...

11135149257

Visitor

2602 Views

4 replies

0 likes

Security
  • 2602 Views
  • 4 replies
  • 0 likes

I can't reset my password.

My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the site the new link also did not work. My browser say...

Newbie

My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the ...

31dvs4woij5idvvjwjvt

Newbie

559 Views

2 replies

1 likes

  • 559 Views
  • 2 replies
  • 1 likes

Superuser Contribution can't find my artist profile in search bar

Hi,I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please help! JAN-JANBasic subscripionIsraelWindows 10,etc.)

Newbie

Hi, I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please h...

cshedd

Visitor

1281 Views

2 replies

0 likes

Account
Free
  • 1281 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Is Scamming Me

I just got charged on my credit card and I didn't even know I have this service. So I came here and logged into my account to cancel my account. But I can't find anywhere that I can cancel my account. I checked under help and it says go to Subscripti...

Casual Listener

I just got charged on my credit card and I didn't even know I have this service.  So I came here and logged into my account to cancel my account.  But I can't find anywhere that I can cance...

memeytiu

Casual Listener

2299 Views

24 replies

4 likes

Account
  • 2299 Views
  • 24 replies
  • 4 likes

Solved!! Android Facebook login - Can't accept/deny cookies, screen too small

DeviceFiiO X7Operating SystemAndroid 5.1.1 My Question or IssueHi folks, It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too small to display the entire cookies popup. I can't scroll, unzoom, switch to...

Casual Listener

Device FiiO X7 Operating System Android 5.1.1   My Question or Issue Hi folks,   It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too...

b1j_h-uvwcad

Newbie

3512 Views

2 replies

0 likes

Login
  • 3512 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to claim the Artist page from my grand-father lyricist?

Hi, I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF which is crappy and very incomplete. How can I somehow claim it to be able to put his works? I'm already owning his official websi...

Casual Listener

Hi,   I'm Pierre Delanoë's grandson. He has an Artist page https://open.spotify.com/intl-fr/artist/0kldabvtIFKHbSk8TigRlF  which is crappy and very incomplete. How can I some...

Vasil

Moderator

723 Views

2 replies

0 likes

Account
  • 723 Views
  • 2 replies
  • 0 likes

Can't login into Spotify android app

PlanPremiumCountryNetherlands/GermanyDeviceGoogle pixel 7 pro Operating SystemAndroid 15My Question or IssueCan't login into Spotify app, got error: "Error requesting link, please try again", this happening over 5 days, I can't login, but if I use we...

Casual Listener

Plan Premium Country Netherlands/Germany Device Google pixel 7 pro  Operating System Android 15 My Question or Issue Can't login into Spotify app, got error: "Error requesting link, ple...

Babyodaa

Roadie

543 Views

3 replies

0 likes

Login
  • 543 Views
  • 3 replies
  • 0 likes

App crashing whenever I skip a song

PlanPremiumCountryAustraliaDeviceA56Operating SystemAindroid 15 My Question or IssueTried clean uninstallation and restarted phone. Switched accounts with no issue on other account. Issue does not occur on other devices using the problem account. Spo...

Newbie

Plan Premium Country Australia Device A56 Operating System Aindroid 15   My Question or Issue Tried clean uninstallation and restarted phone. Switched accounts with no issue on other a...

Jose_M

Spotify Star

344 Views

1 replies

0 likes

Premium
  • 344 Views
  • 1 replies
  • 0 likes

Make a Payoneer payment

PlanPremiumCountryUkraine My Question or IssueHey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get rid of currency conversion). When I try to add this card I get an err...

Newbie

Plan Premium Country Ukraine   My Question or Issue Hey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get r...

deejay96

Visitor

1299 Views

2 replies

1 likes

Premium
  • 1299 Views
  • 2 replies
  • 1 likes