Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 176165 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 176165 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11580 Views
  • 6 replies
  • 11 likes
  • Security
  • 11580 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517154 Views
  • 986 replies
  • 113 likes
  • Account
  • 517154 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126271 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126271 Views
  • 74 replies
  • 12 likes

Solved!! Changing Email Address in Spotify

Trying to change my Spotify email address. Met with an error message saying it's unable to do it. Why? How can I get this updated?

  • Casual Listener
  • Trying to change my Spotify email address. Met with an error message saying it's unable to do it. Why? How can I get this updated?
  • adfrench
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unificar cuentas

Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de facebook) y quisiera conservar las listas de reproducci...

  • Newbie
  • Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de face...
  • Chacanva
  • Visitor
  • 9698 Views
  • 4 replies
  • 0 likes
  • 9698 Views
  • 4 replies
  • 0 likes

Necesito desconectar mi cuenta de Spotify de mi SmartTV (robada)

Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema. Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas se llevaron mi SmartTV, en la cual tenía mi cuenta de Spot...

Captura de pantalla 2024-05-12 a la(s) 19.22.26.png
  • Newbie
  • Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema.  Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas ...
  • Mon666i
  • Visitor
  • 1995 Views
  • 2 replies
  • 0 likes
  • Account
  • 1995 Views
  • 2 replies
  • 0 likes

Não estou conseguindo entrar na minha conta pelo numero de telefone

Coloquei o número certinho, mas não entra fe jeito nenhum. Já reinstalei o Spotify diversas vezes, mas não vai. Também já tentei logar pelo site, mas fala para eu verificar meu número de telefone do mesmo jeito.

  • Visitor
  • Coloquei o número certinho, mas não entra fe jeito nenhum. Já reinstalei o Spotify diversas vezes, mas não vai. Também já tentei logar pelo site, mas fala para eu verificar meu número de telefone do ...
  • Bittencourt
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Cannot find United States in Change Country

PlanDuo PremiumCountryCurrently Canada, trying to change to United States My Question or IssueIn Update Payment Details, I hit Change Region/Country, then I hit Change Country. In the Choose your Country screen, I cannot find United States. All other...

  • Visitor
  •   Plan Duo Premium Country Currently Canada, trying to change to United States   My Question or Issue In Update Payment Details, I hit Change Region/Country, then I hit Change Countr...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! I don't have access to to my email and to my account and i can't login

PlanFreeCountryCanada My Question or IssueBasically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my username, it doesn't work. I also don't have access to my account on any of my...

  • Casual Listener
  • Plan Free Country Canada     My Question or Issue Basically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my us...
  • Dhilchey
  • Visitor
  • 663 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 663 Views
  • 4 replies
  • 0 likes

Another person's account information on my account

PlanFreeCountryUSDeviceSamsung Galaxy 10+, LaptopOperating SystemAndroid 11, Windows 10 My Question or IssueA long time ago I signed up for a Spotify account, which I would occasionally listen to. One day I noticed someone else's account information ...

  • Visitor
  •   Plan Free Country US Device Samsung Galaxy 10+, Laptop Operating System Android 11, Windows 10   My Question or Issue A long time ago I signed up for a Spotify account, which I...
  • Not applicable
  • 1505 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1505 Views
  • 2 replies
  • 0 likes

Move account without losing playlists or history

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Prolate 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I originally set up premium family my son used my login. Now I want to separate our play...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Account recovery

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryPolandDevice(Samsung Galaxy S21)Operating System(Android Oreo) My Question or IssueI attempted to log into my Spotify...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Poland Device (Samsung Galaxy S21) Operating System (...
  • Jose_M
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • Free
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Şarkı sözleri ekleme

Merhaba, Spotify premium kullanıyorum. Windows 8.1 İşletim sistemini kullanıyorum. Eskiden bilgisayarımdan şarkı sözlerini görebiliyor,şarkı sözlerinden arama yapabiliyordum Fakat şuan bu özelliği göremiyorum. Şarkı sözü özelliğini nasıl tekrar ekliy...

  • Visitor
  • Merhaba, Spotify premium kullanıyorum.  Windows 8.1 İşletim sistemini kullanıyorum. Eskiden bilgisayarımdan şarkı sözlerini görebiliyor,şarkı sözlerinden arama yapabiliyordum Fakat şuan bu özell...
  • Zerha
  • Visitor
  • 1300 Views
  • 2 replies
  • 2 likes
  • Other
    Premium
  • 1300 Views
  • 2 replies
  • 2 likes

Quero alterar o e-mail da minha conta.

Eu tinha uma conta no Spotify que excluí. Depois, criei outra conta e gostaria de usar o e-mail da conta excluída na minha conta atual. Isso é possível?

  • Visitor
  • Eu tinha uma conta no Spotify que excluí. Depois, criei outra conta e gostaria de usar o e-mail da conta excluída na minha conta atual. Isso é possível?
  • AdamDamon
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Change region

I need to change the Spotify region, and I can't do it

  • Visitor
  • I need to change the Spotify region, and I can't do it
  • Luan
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to reactivate my account

PlanFree/PremiumCountryAustralia Device(i phone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRe activation of old account

  • Visitor
  • Plan Free/Premium Country Australia  Device (i phone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Eni
  • Moderator
  • 877 Views
  • 1 replies
  • 0 likes
  • Account
  • 877 Views
  • 1 replies
  • 0 likes

La música de detiene de un momento a otro

La música de detiene de un momento a otro, se acaba de reproducir una música y se detiene

  • Visitor
  • La música de detiene de un momento a otro, se acaba de reproducir una música y se detiene
  • osornios
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Me hicieron el cobro y no tengo servicio

Cambié tarjeta y me mandaron un correo diciendo q no pudieron hacer el cobro. Sin embargo tengo el cargo en mi cuenta bancaria y no tengo servicio

  • Visitor
  • Cambié tarjeta y me mandaron un correo diciendo q no pudieron hacer el cobro. Sin embargo tengo el cargo en mi cuenta bancaria y no tengo servicio
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

I can’t login to my account

I tried resetting my password but it didn’t work

  • Visitor
  • I tried resetting my password but it didn’t work
  • osornios
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes