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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 31mqo3qvqq7ncybj6gel
  • Visitor
  • 168749 Views
  • 181 replies
  • 13 likes
  • Account
    Free
  • 168749 Views
  • 181 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11273 Views
  • 6 replies
  • 11 likes
  • Security
  • 11273 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514810 Views
  • 986 replies
  • 112 likes
  • Account
  • 514810 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125814 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125814 Views
  • 74 replies
  • 12 likes

Hijacked Hacked Account, but Spotify does nothing

Anyone else had this problem? My account has been Hijacked, Hacked for 3 weeks and despite over 10 emails spotify has done nothing.

  • Casual Listener
  • Anyone else had this problem?   My account has been Hijacked, Hacked for 3 weeks and despite over 10 emails spotify has done nothing.
  • coustoe
  • Casual Listener
  • 360 Views
  • 5 replies
  • 0 likes
  • 360 Views
  • 5 replies
  • 0 likes

Solved!! Keep getting charged even though my account is free

I've been charged four times and my account doesn't even have premium. What's going on

  • Newbie
  • I've been charged four times and my account doesn't even have premium. What's going on
  • MattSuda
  • Spotify Star
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Charged twice in January

I have been charged £9.99 twice in the month of January for a spotify payment. The dates are the 26th of January 2015 and the 29th of January 2015. I would like to request a full refund of £9.99.

  • Casual Listener
  • I have been charged £9.99 twice in the month of January for a spotify payment. The dates are the 26th of January 2015 and the 29th of January 2015. I would like to request a full refund of £9.99.
  • OviiiOne
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
  • 260 Views
  • 3 replies
  • 0 likes

Solved!! Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

please help my Facebook account is been deleted and i have changed the account into a page now i don't have my premium account anymore there is no way i can get into it without that Facebook account please help me

  • Newbie
  • please help my Facebook account is been deleted and i have changed the account into a page now i don't have my premium account anymore there is no way i can get into it without that Facebook acc...
  • JoeThomas
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify account is linked to facebook . I need to delete my fb . How can I delete account

I need to delete my fb account . How do I delete spotify so I can set up again using an email address and username instead of fb please ?

  • Newbie
  • I need to delete my fb account . How do I delete spotify so I can set up again using an email address and username instead of fb please ?
  • JoeThomas
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Website wont display student verify screen; attempting to merge premium to student discount

To start... United States customer, United States student. Ok I have premium service my renewal is early march so I have time to submit my student verify info. T&Cs of student offer state if I verify early my current month completes and then my disco...

  • Newbie
  • To start... United States customer, United States student. Ok I have premium service my renewal is early march so I have time to submit my student verify info.   T&Cs of student offer ...
  • JoeThomas
  • Community Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 507 Views
  • 4 replies
  • 0 likes

Lost my playlists

Hi, I recently downloaded the desktop spotify app and logging into it made me lose my playlists on the web and in the app. I tried logging in with the username and password and with the facebook account. On my phone I still have my playlists. Thanks!

  • Newbie
  • Hi,   I recently downloaded the desktop spotify app and logging into it made me lose my playlists on the web and in the app. I tried logging in with the username and password and with the fa...
  • Taylor
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Student NUS Discount Not Working!

Hi, so recentlley my 6 month premium membership ran out which I had recieved in a giftcard format, however during this time I got a NUS card so I thought next time around I'd pay while also using it to get a 50% discount, which was all fine and dandy...

  • Casual Listener
  • Hi, so recentlley my 6 month premium membership ran out which I had recieved in a giftcard format, however during this time I got a NUS card so I thought next time around I'd pay while also using it ...
  • OwenFinn
  • Casual Listener
  • 895 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 895 Views
  • 5 replies
  • 0 likes

Code not working

I have recently tried to get spotify premium through the times. Original code is already being used by someone else and now they have given me a new code to redeem. Still doesn't. Times suggested I contact spotifyyself to see if you can help me?

  • Casual Listener
  • I have recently tried to get spotify premium through the times. Original code is already being used by someone else and now they have given me a new code to redeem. Still doesn't. Times suggested I c...
  • Taylor
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

I have Premium but I cant download any music

Its impossible to download music though I have Premium. Why is it so?

  • Newbie
  • Its impossible to download music though I have Premium. Why is it so?
  • catswimski
  • Newbie
  • 1061 Views
  • 2 replies
  • 3 likes
  • 1061 Views
  • 2 replies
  • 3 likes

Premium ran out early?

So on the receipts on my spotify account I was told: Duration: Your premium subscription expires on August 14, 2015. i can supply the order number and other details to prove it. please help

  • Newbie
  • So on the receipts on my spotify account I was told:  Duration: Your premium subscription expires on August 14, 2015. i can supply the order number and other details to prove it...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Changing country with premium

I'm a premium user and would like to change my country back to the UK - I have updated my payment details to a UK card but the option to change my country on my profile is still greyed out. Why can't I change this?

  • Newbie
  • I'm a premium user and would like to change my country back to the UK - I have updated my payment details to a UK card but the option to change my country on my profile is still greyed out. Why can't...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
  • 254 Views
  • 1 replies
  • 0 likes

Need help, Not happy

Early this week, for no reason my Spotify account dropped from premium to free, because of this I cannot listen to any music at all I have already sent a contact form to you three days and I have been ignored, after looking online I have seen that ot...

  • Newbie
  • Early this week, for no reason my Spotify account dropped from premium to free, because of this I cannot listen to any music at all I have already sent a contact form to you three days and I have bee...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can not terminate my spotify premium

Hi, it is not possible for me to terminate my spotify premium abo. I am authorized via Facebook. I use the german site. After I have to authorize via Facebook again, an error raises up. "Da ist etwas schiefgelaufen.". How can i terminate the abo??? B...

  • Newbie
  • Hi,   it is not possible for me to terminate my spotify premium abo. I am authorized via Facebook. I use the german site. After I have to authorize via Facebook again, an error raises up. "D...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

two spotify accounts but only need one

Hi something is wrong her .. i have one premium account : beritortskovnielsen (spotify username) and one free account signed in with facebook on. i would like to connect beritortskovnielsen to my facebook account so i can se and share playlists. When...

  • Newbie
  • Hi something is wrong her .. i have one premium account : beritortskovnielsen (spotify username) and one free account signed in with facebook on. i would like to connect beritortskovnielsen to my fac...
  • MattSuda
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 324 Views
  • 3 replies
  • 0 likes

Forgot password and no email access

Hey, I have forgotten my password and i don't have forgotten my email address too i want to stornate my spotify premium somehow, only have the username. Payment is via PayPal greetings lukas

  • Newbie
  • Hey,   I have forgotten my password and i don't have forgotten my email address too 😕 i want to stornate my spotify premium somehow, only have the username. Payment is via PayPal ...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Facebook Account banned - can't access my spotify premium account anymore

Hi, I registered at Spotify by using a Facebook-Fakeacount (I didn't want to spam my friends with what I am listening to right now). This Facebook account was banned by Facebook (it was obviously a Fake account). I can't access my Spotify account any...

  • Newbie
  • Hi,   I registered at Spotify by using a Facebook-Fakeacount (I didn't want to spam my friends with what I am listening to right now).   This Facebook account was banned by Fac...
  • MattSuda
  • Spotify Star
  • 1502 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1502 Views
  • 1 replies
  • 0 likes

Solved!! Delete Spotify account

Hi! I created this account using facebook but I no longer want it. How can I delete this account?

  • Casual Listener
  • Hi!   I created this account using facebook but I no longer want it. How can I delete this account?
  • MattSuda
  • Spotify Star
  • 543 Views
  • 5 replies
  • 0 likes
  • Account
  • 543 Views
  • 5 replies
  • 0 likes

Missing a letter in my daughter's spotify username

Hi.I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?

  • Newbie
  • Hi. I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Trouble with a blocked Contact

Hello guys,A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me Is there ANY chance or possibilty to unblock a contact? This is freaking important to me..Thanks for a...

  • Newbie
  • Hello guys, A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me 😄 Is there ANY chance or possibilty to unblock a...
  • MattSuda
  • Spotify Star
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes