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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88157 Views

9 replies

2 likes

Account
Login
  • 88157 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

736132 Views

13 replies

4 likes

Account
  • 736132 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755448 Views

18 replies

29 likes

  • 755448 Views
  • 18 replies
  • 29 likes

How to log out off all devices?

I just went to play christmas songs on my phone and it said I was logged into a computer I clicked 'play here' it played then logged back into the computer and so stopped. I'm very upset as I have paid for this service and it's ruining Christmas.<...

Casual Listener

I just went to play christmas songs on my phone and it said I was logged into a computer I clicked 'play here' it played then logged back into the computer and so stopped. I'm very upset as I have pa...

OviiiOne

Community Legend

3421 Views

1 replies

0 likes

Login
  • 3421 Views
  • 1 replies
  • 0 likes

Added more ads?

S

Gig Goer

S

297 Views

0 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 297 Views
  • 0 replies
  • 0 likes

Spotify 'Year in Music' is unavailable.

When I try to view my Year in Music, I am presented with a screen saying "Oops. We cant pull your data right now. Perhaps your 2014 has been a little quieter than most. Or, if you have listened to a lot of music on Spotify this year, and you think yo...

Casual Listener

When I try to view my Year in Music, I am presented with a screen saying "Oops. We cant pull your data right now. Perhaps your 2014 has been a little quieter than most. Or, if you have listened to a ...

jacque

Newbie

415 Views

4 replies

0 likes

Account
Other
  • 415 Views
  • 4 replies
  • 0 likes

Spotify not available in your country error

Hi! I live in the UK and have a UK IP but it says that spotify isn't available in my country and I cant change my settings because it just keeps saying that its not available in my country. please help!

Casual Listener

Hi! I live in the UK and have a UK IP but it says that spotify isn't available in my country and I cant change my settings because it just keeps saying that its not available in my country. please he...

MichaelW

Community Legend

17870 Views

8 replies

2 likes

Account
Login
  • 17870 Views
  • 8 replies
  • 2 likes

Student Discount Trouble

So about a month ago i started getting into Spotify, and i heard about the college student discount, which i am eldgible for, and, because i was curious what information it was required, i found the liink for it and clicked into the page where you ap...

Casual Listener

So about a month ago i started getting into Spotify, and i heard about the college student discount, which i am eldgible for, and, because i was curious what information it was required, i found the ...

MichaelW

Community Legend

282 Views

1 replies

0 likes

Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Trying to move from Unlimited to Premium

I am a UK customer and I signed up to Spotify a long time ago with the "Unlimited" subscription option (which you no longer offer to new customers anymore, I believe). It has been great, but now I want to upgrade to the Premium option so I can use Sp...

Newbie

I am a UK customer and I signed up to Spotify a long time ago with the "Unlimited" subscription option (which you no longer offer to new customers anymore, I believe). It has been great, but now I wa...

OviiiOne

Community Legend

171 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 171 Views
  • 1 replies
  • 0 likes

money back

I would like my money back I don't use Spotify and its still taking money

Visitor

I would like my money back I don't use Spotify and its still taking money

MichaelW

Community Legend

495 Views

2 replies

0 likes

Account
  • 495 Views
  • 2 replies
  • 0 likes

Solved!! Problem changing country on profile

Hello everyone, I have moved from Spain to UK, and Spotify player told me I should update my profile in order to continue listening music. However, when attempting to change the country to UK on my profile, a message appearst: Sorry, Spotify is not a...

Casual Listener

  Hello everyone,   I have moved from Spain to UK, and Spotify player told me I should update my profile in order to continue listening music. However, when attempting to change the c...

PatriciaJen

Newbie

4817 Views

9 replies

1 likes

Account
  • 4817 Views
  • 9 replies
  • 1 likes

Music not playing

I have changed my card details and updated them on my iTunes etc and i have paid to upgrade my spotify and it still thinks I have the free one so won't download my music

Newbie

I have changed my card details and updated them on my iTunes etc and i have paid to upgrade my spotify and it still thinks I have the free one so won't download my music

MichaelW

Community Legend

208 Views

1 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 208 Views
  • 1 replies
  • 0 likes

Promotion price + family plan...

Sorry if this has been asked/answered, I coudn't find an existing message. If I create a new Spotify account to take advantage of the $.99 for three months of Premium special, can I then add a family member and pay $5.99 for three months, or does the...

Newbie

Sorry if this has been asked/answered, I coudn't find an existing message.   If I create a new Spotify account to take advantage of the $.99 for three months of Premium special, can I then a...

MichaelW

Community Legend

335 Views

1 replies

0 likes

Account
  • 335 Views
  • 1 replies
  • 0 likes

Can't log into Spotify - connected to my Facebook

I can't log into Spotify anymore since a week or so. In first instance I got an error message in Spotify that my credentials where incorrect and that I needed to log into Spotify again. So I logged out and logged in via the "Connect to Facebook" butt...

Casual Listener

I can't log into Spotify anymore since a week or so. In first instance I got an error message in Spotify that my credentials where incorrect and that I needed to log into Spotify again. So I logged o...

user-removed

Not applicable

1317 Views

8 replies

1 likes

Account
Login
Premium
Subscription
  • 1317 Views
  • 8 replies
  • 1 likes

Sync spotify account with Facebook

Hey so I made a spotify account seperate than my Facebook account. I now want to sync them (so I can import my Facebook library into apps like Songkick). If I click "Connect to Facebook" in the desktop app, my browser takes me to a page that simply s...

Newbie

Hey so I made a spotify account seperate than my Facebook account.  I now want to sync them (so I can import my Facebook library into apps like Songkick).  If I click "Connect to Facebook" ...

TurkeyMan

Regular

784 Views

1 replies

0 likes

Account
  • 784 Views
  • 1 replies
  • 0 likes

Holiday Premium Subscription

I just signed up for premium and everything seems to be working except that the supscription status says: Your Spotify Premium subscription will be automatically renewed on 2015-01-11 and charged 9.99 CAD + Sales tax, unless you cancel your subscript...

Casual Listener

I just signed up for premium and everything seems to be working except that the supscription status says: Your Spotify Premium subscription will be automatically renewed on 2015-01-11 and charge...

OviiiOne

Community Legend

417 Views

5 replies

0 likes

Premium
Subscription
  • 417 Views
  • 5 replies
  • 0 likes

Solved!! Spotify geolocation measures all kinds of messed up

Spotify made me switch to Nicaragua while I was on vacation, and now when I try to change it back to USA, it says "Sorry Spotify is not available in your country." I AM in the USA, AND the OSX client even recognizes this because its locked me out wit...

Visitor

Spotify made me switch to Nicaragua while I was on vacation, and now when I try to change it back to USA, it says "Sorry Spotify is not available in your country." I AM in the USA, AND the OSX client...

MichaelW

Community Legend

2476 Views

12 replies

0 likes

Account
Free
Login
Other
  • 2476 Views
  • 12 replies
  • 0 likes

Spotify Crashes on start up on my email account

Hi everyone, does anyone know the best way to contact spotify for account issues? i had an email account which i was using and had all my playlists but yesterday spotify was crashing on my mac with that account. i deleted the preference files, went t...

Newbie

Hi everyone, does anyone know the best way to contact spotify for account issues? i had an email account which i was using and had all my playlists but yesterday spotify was crashing on my mac w...

129 Views

0 replies

0 likes

Account
Login
  • 129 Views
  • 0 replies
  • 0 likes

I can't log in

Im traveling for 3 Month And when i want to log in i cant because a Message say that i can use spotify abroad only for 14 days

Newbie

Im traveling for 3 Month And when i want to log in i cant because a Message say that i can use spotify abroad only for 14 days

145 Views

0 replies

0 likes

Account
Free
Login
  • 145 Views
  • 0 replies
  • 0 likes

Can't connect to facebook

Hi, I've been a premium user for long time. This is an issue I have both on iMac, iPad and my android phone. Spotify wouldn't let me connect the account to facebook. When I try in iMac, he asks me to log in onto fb, I do, it opens the explorer (chrom...

Casual Listener

Hi,   I've been a premium user for long time. This is an issue I have both on iMac, iPad and my android phone. Spotify wouldn't let me connect the account to facebook. When I try in iMac, he...

youbitehard

Casual Listener

310 Views

1 replies

0 likes

Account
Premium
  • 310 Views
  • 1 replies
  • 0 likes

Family: move a playlist from Premium to a new Family account?

Dear, I currently have 1 Premium account. I want to create a new Family account in my Premium account. Can i move a playlist from the current Premium account to the new Family account i will create? Thank you, Kind regards Filip

Visitor

Dear,   I currently have 1 Premium account. I want to create a new Family account in my Premium account. Can i move a playlist from the current Premium account to the new Family account ...

godlund

Newbie

705 Views

3 replies

0 likes

Account
  • 705 Views
  • 3 replies
  • 0 likes

"2 Monate gratis Angebot" auch ohne Kreditkarte?

Hallo, ich möchte gerne zu Weihnachten Spotify Premium verschenken und bin natürlich auch an den 2 gratis Monaten interessiert. Das Geschenk geht allerdings an einen Freund, das Konto müsste ich also erstmal erstellen und würde gerne den Premiumstatu...

Newbie

Hallo, ich möchte gerne zu Weihnachten Spotify Premium verschenken und bin natürlich auch an den 2 gratis Monaten interessiert. Das Geschenk geht allerdings an einen Freund, das Konto müsste ich also...

944 Views

0 replies

1 likes

Account
Premium
Subscription
  • 944 Views
  • 0 replies
  • 1 likes

My user account is now merged with my artist page?

My bands music is on spotify and i had a personal user account connected with facebook, but now my same account is now my artist account whenever i log in, i would like to seperate them both HELP!

Newbie

My bands music is on spotify and i had a personal user account connected with facebook, but now my same account is now my artist account whenever i log in, i would like to seperate them both HELP!

Josh

Community Legend

495 Views

1 replies

0 likes

Account
  • 495 Views
  • 1 replies
  • 0 likes