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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164777 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164777 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11060 Views
  • 6 replies
  • 11 likes
  • Security
  • 11060 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513529 Views
  • 986 replies
  • 112 likes
  • Account
  • 513529 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125438 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125438 Views
  • 74 replies
  • 12 likes

Premium user and invoice issues

I am a premium user. Pays automatically every month. But in my account settings it says that I a a free user, and therefor I have no payment history. I need the invoices to my account holder, and I cant see any of them online and I only got one in my...

  • Newbie
  • I am a premium user. Pays automatically every month. But in my account settings it says that I a a free user, and therefor I have no payment history. I need the invoices to my account holder, and I c...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Cant change password!

Hey! So I cant remember my password. And the email account that is linked to my spotify is old. So i cant access that email either. And when i try to change my email in settings it asks for password. And vice versa. Is there anything i can do?

  • Newbie
  • Hey!   So I cant remember my password. And the email account that is linked to my spotify is old. So i cant access that email either.  And when i try to change my email in setting...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

My Facebook Account got deactivated by Facebook

Hey Guys,I got a new phone and I tried to log on to my Facebook Account. Since I got a new phone Facebook was asking me to verify my Accoun. But I just have Facebook friends for my games there and dont know any of their pictures to verify them.Becaus...

  • Newbie
  • Hey Guys, I got a new phone and I tried to log on to my Facebook Account. Since I got a new phone Facebook was asking me to verify my Accoun. But I just have Facebook friends for my games there and ...
  • MattSuda
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Spotify Posting to Facebook

Hell everyone,I have changed my settings on Spotify to not post things on Facebook about what I am listening to. However, it somehow manages to revert back to the old settings and start sharing things without my permission every so often. Is this som...

  • Casual Listener
  • Hell everyone, I have changed my settings on Spotify to not post things on Facebook about what I am listening to.  However, it somehow manages to revert back to the old settings and start sha...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 236 Views
  • 3 replies
  • 0 likes

E-Card doesn't work

Hi Guys, I hope some german supporters can help me: Abo-Status Du hast ein Abonnement für . Das Abonnement wird am 2013-01-02 automatisch auf Spotify Premium umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst. Wha...

  • Newbie
  • Hi Guys, I hope some german supporters can help me:   Abo-Status Du hast ein Abonnement für . Das Abonnement wird am 2013-01-02 automatisch auf Spotify Premium umgestellt und dir wer...
  • MattSuda
  • Spotify Star
  • 711 Views
  • 13 replies
  • 0 likes
  • 711 Views
  • 13 replies
  • 0 likes

Solved!! Spotify opens automatically

Why Spotify opens automatically when I switch on my pc? Can I open it only manually when I want? Thanks!!!

  • Newbie
  • Why Spotify opens automatically when I switch on my pc? Can I open it only manually when I want? Thanks!!!
  • MattSuda
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

Hey, i have a question, for the moment i have my account on USA, and i live in UK and i want change to United Kingdom and when i try to change my country, i can't because i need a credit card from here, and i used my card from Wells Fargo, can someon...

  • Casual Listener
  • Hey, i have a question, for the moment i have my account on USA, and i live in UK and i want change to United Kingdom and when i try to change my country, i can't because i need a credit card from he...
  • JoeThomas
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! Music being played on another device

I'm not being able to play music because I keep getting a message saying that my account is being used on another device.

  • Newbie
  • I'm not being able to play music because I keep getting a message saying that my account is being used on another device.
  • JoeThomas
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

facebook account has been disabled wat do

I have an account that is connected to a banned facebook account and I cant cancel the subscripted, wat do?

  • Newbie
  • I have an account that is connected to a banned facebook account and I cant cancel the subscripted, wat do?
  • battledrag
  • Casual Listener
  • 340 Views
  • 6 replies
  • 0 likes
  • 340 Views
  • 6 replies
  • 0 likes

Artists I was folowing dissapeared

Hi! Today I realized that all the artists I was folowing dissapeared, except those ones of whom I have some music store in my devices... What could have happened? Someone have had the same problem ever? Thanks! PD: Sorry for my english... Im not from...

  • Casual Listener
  • Hi!   Today I realized that all the artists I was folowing dissapeared, except those ones of whom I have some music store in my devices... What could have happened? Someone have had the same...
  • Nantxo
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 160 Views
  • 2 replies
  • 0 likes

Solved!! My account has been stolen

Hi,My account have been stolen and someone changed my pass and email. Tried to contact by ticket and after some security questions, they didnt reply me back. Twitter support tell me i gotta wait for my ticket. Im paying a service that i couldnt use f...

  • Regular
  • Hi, My account have been stolen and someone changed my pass and email. Tried to contact by ticket and after some security questions, they didnt reply me back. Twitter support tell me i gotta wait fo...
  • eldonan
  • Regular
  • 906 Views
  • 11 replies
  • 0 likes
  • 906 Views
  • 11 replies
  • 0 likes

Move premium to other account

I have two spotify accounts: One with my old facebook One with my new facebook. I want to delete my old facebook, but I have about 2 or 2.5 months of premium on it. I tried to change the facebook account linked with my spotify, but it wasn't in prefe...

  • Casual Listener
  • I have two spotify accounts: One with my old facebook One with my new facebook.   I want to delete my old facebook, but I have about 2 or 2.5 months of premium on it. I tried to change...
  • James
  • Spotify
  • 237 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 237 Views
  • 3 replies
  • 0 likes

My account has been Stolen

My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact Spotify for three months and have had no luck whatso...

  • Casual Listener
  • My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact S...
  • James
  • Spotify
  • 174 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 174 Views
  • 2 replies
  • 0 likes

Solved!! How to delete an account

Were does it say 'about us'

  • Newbie
  • Were does it say 'about us'
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Cant access my premiun account

Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?

  • Casual Listener
  • Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?
  • MattSuda
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

I can't change my country

I change my account to Mexico City, and too now I want to use Spotify Free for one month. Now, Im living here and I can't use Spotify. Can you help me.

  • Casual Listener
  • I change my account to Mexico City, and too  now I want to use Spotify Free for one month.  Now, Im living here and I can't use Spotify. Can you help me.   
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Premium update not working.

My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still set to a free user. I have checked my account sett...

  • Newbie
  • My Spotify premium account expired earlier today and my account changed to a free user account. I have updated my payment settings and re-subscribed to a premium account. However, my account it still...
  • MattSuda
  • Spotify Star
  • 438 Views
  • 4 replies
  • 0 likes
  • Premium
  • 438 Views
  • 4 replies
  • 0 likes

Solved!! Can't get it on my iPod!

I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium. ALL I want to do is get my playlists on my iPod. When I try to download it there, I'm told there's a problem with payment. I just pai...

  • Newbie
  • I upgraded to Premium via my computer. Paid the 9 bucks. Shows in my account information that I'm now using Premium.   ALL I want to do is get my playlists on my iPod. When I try to download...
  • ErickRGuetta
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! CATERINA LANZA cancel subscripcion to premium

hi, i have windows vista and i am not able to remove my subscripcion from premium. i can't choose this option on my screen but i don't want to pay anymore please tell me if there is another possibility. user catelanza thanks you

  • Casual Listener
  • hi, i have windows vista and i am not able to remove my subscripcion from premium. i can't choose this option on my screen but i don't want to pay anymore   please tell me if there is anot...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Solved!! my spotify profile is hacked

Ok, so someone has hacked my spotify. He has changed the e-mail, and the password, but i can still log inn using facebook. Pleas help me get my account back

  • Casual Listener
  •  Ok, so someone has hacked my spotify. He has changed the e-mail, and the password, but i can still log inn using facebook. Pleas help me get my account back 🙂
  • MattSuda
  • Spotify Star
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes