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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398369 Views
  • 948 replies
  • 107 likes
  • Account
  • 398369 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171464 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171464 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99098 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99098 Views
  • 68 replies
  • 10 likes

'Error in request' message trying to sign up for premium trial

Hi, Have tried three times to sign up for the premium trial, but get a simple: Error in request message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is ...

  • Newbie
  • Hi,   Have tried three times to sign up for the premium trial, but get a simple:   Error in request   message every time when I enter my card details and click on next. I a...
  • MattSuda
  • Spotify Star
  • 2751 Views
  • 3 replies
  • 0 likes
  • 2751 Views
  • 3 replies
  • 0 likes

Solved!! Upgraded to premium, can't return to unlimited?!

Upgraded to Premium for the Holidays to be able to play my christmas playlists on my ipad, and now I'm unable to return to my unlimited subscription. All I can say is that, well, frankly perhaps this is an excuse to switch to beats. What is frustrati...

  • Newbie
  • Upgraded to Premium for the Holidays to be able to play my christmas playlists on my ipad, and now I'm unable to return to my unlimited subscription.    All I can say is that, well, fra...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

30 days trial problem

Hi, last week I signed up for the 7 days trial (ends on Jannuary 3rd), then I received an email offering a 30 days extension. Which I did (today, January 2nd), but when I look at my subscription it is written that spotify premium will renew automatic...

  • Casual Listener
  • Hi, last week I signed up for the 7 days trial (ends on Jannuary 3rd), then I received an email offering a 30 days extension. Which I did (today, January 2nd), but when I look at my subscription it i...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

family account

Trying to setup a family account but have no luck. I was told I had I have a free account to do it, so I cancelled my premium account and tried from that and it still doesnt work. Is there a phone number so I can call to speak to someone that can hel...

  • Newbie
  • Trying to setup a family account but have no luck. I was told I had I have a free account to do it, so I cancelled my premium account and tried from that and it still doesnt work. Is there a phone nu...
  • OviiiOne
  • Community Legend
  • 412 Views
  • 6 replies
  • 2 likes
  • Account
    Other
  • 412 Views
  • 6 replies
  • 2 likes

spotify family en chile

hola a todos, soy de chile y estoy intentando activar la suscripcion familiar, pero no aparece la opcion para realizarlo, he seguido todos los pasos indicados en la ayuda y lo descrito en los foros. incluso he cancelado mi premium, fue lo indicado po...

  • Newbie
  • hola a todos, soy de chile y estoy intentando activar la suscripcion familiar, pero no aparece la opcion para realizarlo, he seguido todos los pasos indicados en la ayuda y lo descrito en los foros...
  • OviiiOne
  • Community Legend
  • 148 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 148 Views
  • 3 replies
  • 0 likes

I accidently deleted my playlist.

I accidently deleted my playlist, called "Muziek Stijn", like 10 minutes ago. Would really like to get it back, is there any way to get them back? Would be fantastic. Stijn

  • Newbie
  • I accidently deleted my playlist, called "Muziek Stijn", like 10 minutes ago. Would really like to get it back, is there any way to get them back? Would be fantastic.   Stijn
  • Jordi
  • Community Legend
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Solved!! Will I get charged 9.99 when I avail the 129.00 PHP?

I got Spotify Premium, the receipt told me that I was charged 129 PHP, but the thing is I think I did try the free Spotify Premium. Will I get charged 9.99 instead of 129 PHP?

  • Newbie
  • I got Spotify Premium, the receipt told me that I was charged 129 PHP, but the thing is I think I did try the free Spotify Premium. Will I get charged 9.99 instead of 129 PHP?
  • Jordi
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Premium subscription with Facebook but Facebook account cancelled

Hello, I have a payed subscription for Spotify with my Facebook login. I now have canceled my facebook account, but now I can't login to Spotify. How can I transfer my Spotify account to a non facebook account? Regards, Tazzie79

  • Newbie
  • Hello,   I have a payed subscription for Spotify with my Facebook login. I now have canceled my facebook account, but now I can't login to Spotify. How can I transfer my Spotify account to a...
  • Jordi
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! DELETED PLAYLIST

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it! Thanx, NeilH07

  • Regular
  • Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it!   Thanx, NeilH07
  • Jordi
  • Community Legend
  • 966 Views
  • 18 replies
  • 0 likes
  • 966 Views
  • 18 replies
  • 0 likes

Spotify magically changed my location to US, won't let me change back to Canada

Hello, Spotify thinks I'm traveling and has signed me out. When I registered for the account I specified that I am in Canada, I have not left Canada with this account, in fact I have not used spotify outside of my home (which is still in Canada). Whe...

  • Newbie
  • Hello, Spotify thinks I'm traveling and has signed me out. When I registered for the account I specified that I am in Canada, I have not left Canada with this account, in fact I have not used spoti...
  • Taylor
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Want to use Spotify, but done with Facebook and Twitter

I am sick of facebook and twitter so I am not wanting to use either of them ever again. However, my Spotify account is linked to facebook. I deactivated my facebook, but everytime I try to use Spotify it reactivates it, thus frustrating me profusely....

  • Casual Listener
  • I am sick of facebook and twitter so I am not wanting to use either of them ever again.  However, my Spotify account is linked to facebook.  I deactivated my facebook, but everytime I try t...
  • Jordi
  • Community Legend
  • 391 Views
  • 5 replies
  • 0 likes
  • 391 Views
  • 5 replies
  • 0 likes

Solved!! 3 Months Premium Problem.

Ok Yesterday i Bought myself the 3 month premium from your webpage. But instead of the 0,99€ i needed to pay 9.99€?!

  • Newbie
  • Ok Yesterday i Bought myself the 3 month premium from your webpage. But instead of the 0,99€ i needed to pay 9.99€?!
  • Taylor
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

deletet app on facebook, all playlists gone

I deleted spotify app from facebook profile, and when I tried to log in to desktop app, it connected with my facebook profile again, but its like a new spotify account. I can see and even observe my old profile, but there are nubbers instead of my na...

  • Visitor
  • I deleted spotify app from facebook profile, and when I tried to log in to desktop app, it connected with my facebook profile again, but its like a new spotify account. I can see and even observe my ...
  • Jordi
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

vodafone link

Hi, last April I got the new HTC one M8. I created a new gmail account and set up spotify with this. As part of my contract I get Spotify premium for free. (I already had a free Spotify connect to my Facebook). Unfortunately my phone broke and I got ...

  • Visitor
  • Hi, last April I got the new HTC one M8. I created a new gmail account and set up spotify with this. As part of my contract I get Spotify premium for free. (I already had a free Spotify connect to my...
  • OviiiOne
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Trying to Upgrade a 2 slot Spotify Family Plan to a 3 slot Family Plan

Hey guys! Love what you are doing, and I'm delighted you have added the Spotify family plan as it was one of my favorite requested features. I do have a problem (I think). I started the plan a little under 2 weeks ago but since then my mother has got...

  • Newbie
  • Hey guys!   Love what you are doing, and I'm delighted you have added the Spotify family plan as it was one of my favorite requested features.   I do have a problem (I think). I sta...
  • 433 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 433 Views
  • 0 replies
  • 1 likes

Spotify username

I don't want to use my phone number to sign on. I can't find any reference to where my username might be. Search for username and it gives me a post about billing issues. Then I try to log in to the web-related service, and it won't take the login th...

  • Newbie
  • I don't want to use my phone number to sign on. I can't find any reference to where my username might be. Search for username and it gives me a post about billing issues.    Then I try ...
  • OviiiOne
  • Community Legend
  • 9827 Views
  • 2 replies
  • 1 likes
  • Login
  • 9827 Views
  • 2 replies
  • 1 likes

How do I make two premium accounts into one family account

I am currently paying for two premium accounts. How do I change them into one family account without loosing playlists etc???

  • Newbie
  • I am currently paying for two premium accounts. How do I change them into one family account without loosing playlists etc???
  • OviiiOne
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

I can not change country ...

Hello everyone! I have associated my subscription to a UK credit card but now living in Chile and want to change my payment method to a Chilean credit card and it is not working ... fill all fields, tells me that "it seems that I'm using a Chilean ca...

  • Newbie
  • Hello everyone!   I have associated my subscription to a UK credit card but now living in Chile and want to change my payment method to a Chilean credit card and it is not working ... f...
  • MattSuda
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Student Discount Looping

I currently have premium and am trying to switch to the student discount. When I click the link for the student discount, I fill out all of the infomraiton and it verifes me. It tells me to click the link to accept the student discount. I do this and...

  • Newbie
  • I currently have premium and am trying to switch to the student discount. When I click the link for the student discount, I fill out all of the infomraiton and it verifes me. &nbs...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Latin for premium but still on free account?

I have been on spotify since the beginning of October and only recently have been charged after the free months. My card has been charged 10.99 a few times and I am still unable to use the premium service and I don't even have the option to change fr...

  • Newbie
  • I have been on spotify since the beginning of October and only recently have been charged after the free months. My card has been charged 10.99 a few times and I am still unable to use the premium ...
  • MattSuda
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes