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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174132 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174132 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11514 Views
  • 6 replies
  • 11 likes
  • Security
  • 11514 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516745 Views
  • 986 replies
  • 113 likes
  • Account
  • 516745 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126213 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126213 Views
  • 74 replies
  • 12 likes

Sign put

I sighed in on a friends iphone can you sign it out? "Jacks"

  • Newbie
  • I sighed in on a friends iphone can you sign it out? "Jacks"
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Student Discount Issues

Hello Spotify Community! I am currently having an issue where I cannot change my subscription to a student account. When I followed the following steps directed here "https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discoun...

  • Newbie
  • Hello Spotify Community! I am currently having an issue where I cannot change my subscription to a student account. When I followed the following steps directed here "https://support.spotify.com/us/p...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 431 Views
  • 1 replies
  • 0 likes

Two accounts - need to delete one

Hello, I have my account that I signed up for (created via spotify) - that's my real account. And one account that was created via Facebook (clicked on "login with FB" accidentally). Now I can't connect my facebook to the real account, because it is ...

  • Newbie
  • Hello, I have my account that I signed up for (created via spotify) - that's my real account. And one account that was created via Facebook (clicked on "login with FB" accidentally). Now I can't ...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Still being charged

I hade Spotify back in August tried the free premium upgrade it was OK but I decided it wasn't for me. Then I noticed that there is always $10 u.s. missing from my bank account. I haven't used this account in months. Please help

  • Casual Listener
  • I hade Spotify back in August tried the free premium upgrade it was OK but I decided it wasn't for me. Then I noticed that there is always $10 u.s. missing from my bank account. I haven't used thi...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • Account
  • 306 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Family Pricing

I am trying to figure out how the pricing works for Spotify Family. What I've been able to find, I belive to be a little vague. Can any one help me out on figuring out how to find the cost? (Extra points if you can represent it as an equation or func...

  • Regular
  • I am trying to figure out how the pricing works for Spotify Family. What I've been able to find, I belive to be a little vague. Can any one help me out on figuring out how to find the cost? (Extra po...
  • MattSuda
  • Spotify Star
  • 613 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 613 Views
  • 3 replies
  • 0 likes

Accidentaly removed Spotify App on Facebook

Sorry for my bad english, hope you understand… I accidentally removed the spotify app from facebook. Then, spotify logged me out on all my devices (laptop, smartphone) After this, I signed up again with spotify-facebook, but then I saw that my PLAYLI...

  • Visitor
  • Sorry for my bad english, hope you understand…     I accidentally removed the spotify app from facebook. Then, spotify logged me out on all my devices (laptop, smartphone) After thi...
  • MichaelW
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Reseteo de cuenta spotify

Me han regalado una cuenta Spotify 12 meses premium. He perdido el tiket donde se encuentra el pin. La cuenta está sin canjear, por lo que desearía ayuda para que Spotify me resetease la cuenta y me diese un pin nuevo para hacer uso del regalo. Que t...

  • Newbie
  • Me han regalado una cuenta Spotify 12 meses premium. He perdido el tiket donde se encuentra el pin. La cuenta está sin canjear, por lo que desearía ayuda para que Spotify me resetease la cuenta y me ...
  • OviiiOne
  • Community Legend
  • 6472 Views
  • 2 replies
  • 0 likes
  • 6472 Views
  • 2 replies
  • 0 likes

Can't pay with pay pal

Hello, I want to upgrade to Premium but when I log into PayPal i have to add a new account.But i already have an accout and paying with it is working anywhere else?Please could someone help me. Biarei

  • Newbie
  • Hello, I want to upgrade to Premium but when I log into PayPal i have to add a new account. But i already have an accout and paying with it is working anywhere else? Please could someone help me....
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! premium

I have Spotify premium but after downloading to my phone and logging in it doesn't recognise I have premium and won't let me skip songs etc

  • Newbie
  • I have Spotify premium but after downloading to my phone and logging in it doesn't recognise I have premium and won't let me skip songs etc
  • MattSuda
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country, getting locked out of Spotify

Hey, I've had this problem for a while now, which is that for some reason I am unable to change what country I live in resulting in me being locked out of using Spotify after about 2 weeks (I think its about that long). I am stuck on USA despite livi...

  • Newbie
  • Hey, I've had this problem for a while now, which is that for some reason I am unable to change what country I live in resulting in me being locked out of using Spotify after about 2 weeks (I think i...
  • MattSuda
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Account
  • 575 Views
  • 1 replies
  • 0 likes

Multiple Problems! Can't change my email and can't get student discount!

I have been trying for a while now to try and solve these issues on my own, but I have been very unsucessful. First, I wanted to change my email to one that I actually check. So, I went on Facebook, changed the email and deleted the old one, but Spot...

  • Casual Listener
  • I have been trying for a while now to try and solve these issues on my own, but I have been very unsucessful.  First, I wanted to change my email to one that I actually check.  So, I went o...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 4 replies
  • 0 likes
  • 300 Views
  • 4 replies
  • 0 likes

Correo electronico eliminado.

Hola, cuando me registre en spotify lo hice con un correo electronico ahora eliminado. Puesto que no recuerdo la contraseña, no puedo reestablecerla pues ya no tengo acceso al mail con el que me registré. Existe alguna posibilidad de cambiar el corre...

  • Visitor
  • Hola, cuando me registre en spotify lo hice con un correo electronico ahora eliminado. Puesto que no recuerdo la contraseña, no puedo reestablecerla pues ya no tengo acceso al mail con el que me ...
  • MattSuda
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Login
  • 393 Views
  • 1 replies
  • 0 likes

Spotify deleting albums from My Music - Downloaded over WIFI no longer working.

Help, Spotify is no longer allowing me to add albums to My Music. I add an album and it sits in My Music, I then log back in or open the app at a later date and it has gone. Further, there seems to be a problem with my library as what if I save music...

  • Casual Listener
  • Help, Spotify is no longer allowing me to add albums to My Music. I add an album and it sits in My Music, I then log back in or open the app at a later date and it has gone. Further, there seems to...
  • MattSuda
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Backup Artist List

Hi, can i copy my artist list and import its in another spotify account? Thank you

  • Casual Listener
  • Hi, can i copy my artist list and import its in another spotify account? Thank you
  • MattSuda
  • Spotify Star
  • 1190 Views
  • 1 replies
  • 0 likes
  • Account
  • 1190 Views
  • 1 replies
  • 0 likes

Solved!! Can't Reset Password

hi I upgraded to spotfiy premium on my phone last August, i signed up through my T mobile and have paid the monthly charge through my phone bill. My current phone was completely broken and ive since got a new one but cannot find my log in details. i'...

  • Newbie
  • hi   I upgraded to spotfiy premium on my phone last August, i signed up through my T mobile and have paid the monthly charge through my phone bill. My current phone was completely broken and...
  • MattSuda
  • Spotify Star
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

Spotify has been paused because your account is used somewhere else GRRRRRRR!

Started getting this just this morning. When it does this it changes what I was listening to to Queen but remains paused. I performed the "Sign Out Everywhere" functioned AND changed my password... it is still doing it. CANNOT USE A SERVICE I PAY FOR...

  • Newbie
  • Started getting this just this morning.  When it does this it changes what I was listening to to Queen but remains paused.   I performed the "Sign Out Everywhere" functioned AND changed m...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! I re subscribed to spotify premium though iTunes it purchased at 12.99 still not working!!

I re subscribed to spotify premium though iTunes it purchased at 12.99. It still says I'm not a premium member even tho I have a receipt saying purchased!!! I loges out and loges back in...I even tried re downloading the app still not working!!!

  • Newbie
  • I re subscribed to spotify premium though iTunes it purchased at 12.99. It still says I'm not a premium member even tho I have a receipt saying purchased!!! I loges out and loges back in...I even t...
  • MattSuda
  • Spotify Star
  • 1790 Views
  • 1 replies
  • 0 likes
  • 1790 Views
  • 1 replies
  • 0 likes

Upgrading Existing Account to Student Premium

Hi, I'm having trouble upgrading my existing account to Student Premium. I am currently enrolled in college, yet when I enter my payment info and hit the "Confirm" button, it takes me back to the first page where I entered my name and school and tell...

  • Visitor
  • Hi,   I'm having trouble upgrading my existing account to Student Premium. I am currently enrolled in college, yet when I enter my payment info and hit the "Confirm" button, it takes me back...
  • MattSuda
  • Spotify Star
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Solved!! Account cancelled then higher charge offered when I try to re-activate

I recently changed my bank card due to losing original one. This resulted in spotify cancelling my account when they tried to take payment on the old card that was no longer active. Instead of simply updating my card details I was only offered the ch...

  • Newbie
  • I recently changed my bank card due to losing original one. This resulted in spotify cancelling my account when they tried to take payment on the old card that was no longer active. Instead of si...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Solved!! Can't pay with pay pal

Hi! I don't know if someone could help me. My problem is that I'm trying to upgrade my subscription to premium, and I want to pay it with Pay Pal, but I've trying this for 3 months with no luck. It just tells me that maybe there's a problem with Pay ...

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  • Newbie
  • Hi!   I don't know if someone could help me. My problem is that I'm trying to upgrade my subscription to premium, and I want to pay it with Pay Pal, but I've trying this for 3 months wi...
  • MattSuda
  • Spotify Star
  • 761 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 761 Views
  • 4 replies
  • 0 likes