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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8608 Views
  • 1 replies
  • 9 likes
  • Security
  • 8608 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476922 Views
  • 978 replies
  • 111 likes
  • Account
  • 476922 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208373 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208373 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119555 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119555 Views
  • 72 replies
  • 12 likes

Solved!! How Can I change country without Upgrading

I recently downgraded from premium to Free so I could join my family subscription, but I cannot now change my country. My country is set to UK (where I used to live) I want to change it to the US - the country my husband's is - and the family account...

  • Newbie
  • I recently downgraded from premium to Free so I could join my family subscription, but I cannot now change my country.   My country is set to UK (where I used to live)   I want to c...
  • MattSuda
  • Spotify Star
  • 430 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 430 Views
  • 1 replies
  • 1 likes

Using spotify in your gym

Hi, when I'm teaching, I use Spotify, but lately I havent been able to Play spotify on my iPad. The error that comes up is I cant play any music offline and it isn't synched. However, I am on wifi and all my other connections work. Please advise. San...

  • Newbie
  • Hi, when I'm teaching, I use Spotify, but lately I havent been able to Play spotify on my iPad. The error that comes up is I cant play any music offline and it isn't synched. However, I am on wi...
  • MattSuda
  • Spotify Star
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Solved!! No way to cancel - I do not want to subscribe

I paid for one months' subscription but I do not want a monthly subscription. After I'd paid I went into my account online and couldn't see anywhere to say that I had set up a monthly subscription so thought it was fine - I have now received an email...

  • Newbie
  • I paid for one months' subscription but I do not want a monthly subscription. After I'd paid I went into my account online and couldn't see anywhere to say that I had set up a monthly subscription so...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! want to delete my facebook account but will i still be able to access mu playlists on spotify?

Hi, I want to delete (not deactivate) my facebook account. But I initially started using spotify through the facebook account log in. I am afraid i will not be able to access my account on spotify, or worse, not be able to listen to my play lists. Ho...

  • Newbie
  • Hi, I want to delete (not deactivate) my facebook account. But I initially started using spotify through the facebook account log in. I am afraid i will not be able to access my account on spotif...
  • MattSuda
  • Spotify Star
  • 635 Views
  • 6 replies
  • 0 likes
  • 635 Views
  • 6 replies
  • 0 likes

Solved!! Can't change email address

Hi, Hopefully someone can help. I created my account through the spotify app itself, and then later on down the line i linked it to Facebook. The email address in Spotify is going to be closed soon and i want to change it, but when i try to it wont l...

  • Casual Listener
  • Hi,   Hopefully someone can help.   I created my account through the spotify app itself, and then later on down the line i linked it to Facebook.   The email address in Spo...
  • MattSuda
  • Spotify Star
  • 3238 Views
  • 3 replies
  • 0 likes
  • 3238 Views
  • 3 replies
  • 0 likes

Facebook account disabled, no way to log onto my Spotify account on the web to unsubscribe!

I no longer have access to my Facebook account because it has been permanently disabled (not deactivated), so I have no way of logging onto my Spotify account on the web to change my settings or unsubscribing from receiving Spotify mail from that acc...

  • Newbie
  •  I no longer have access to my Facebook account because it has been permanently disabled (not deactivated), so I have no way of logging onto my Spotify account on the web to change my settings o...
  • Jordi
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Premium trial for Student Account (UK)

Hi, I have been a Spotify Free user for a number of years. I would like to give Premium a go, I notice it says I can try it for free for 30 days. After this period, if I am still interested in subscribing to the Premium account, am I able to claim my...

  • Regular
  • Hi,    I have been a Spotify Free user for a number of years. I would like to give Premium a go, I notice it says I can try it for free for 30 days. After this period, if I am still int...
  • JoeThomas
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! ld need to have the date that my account is debited changed.

please debit my card for payment on the third of the month instead of the first of the month. Thanks debit my card on the thdevelopers

  • Casual Listener
  • please debit my card for payment on the third of the month instead of the first of the month. Thanks debit my card on the th developers
  • jrs0157
  • Casual Listener
  • 453 Views
  • 4 replies
  • 0 likes
  • 453 Views
  • 4 replies
  • 0 likes

Pay account

Hi, I just saw the ,99 cents offerts for spring and I wanted to buy it but I don´t know why I ended buying the regular premium account (9,99euros) what can I do to have my money back and get the offer? thanks

  • Newbie
  • Hi, I just saw the ,99 cents offerts for spring and I wanted to buy it but I don´t know why I ended buying the regular premium account (9,99euros) what can I do to have my money back and get the offe...
  • OviiiOne
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

99p for 3 months offer

Why can't I get this offer? Whenever I log on to https://www.spotify.com/uk/holiday/, I get the standard 9.99 per month with a premium trial offer. I thought the 99p offer is valid until today?

  • Casual Listener
  • Why can't I get this offer?  Whenever I log on to https://www.spotify.com/uk/holiday/, I get the standard 9.99 per month with a premium trial offer.  I thought the 99p offer is valid u...
  • MattSuda
  • Spotify Star
  • 1766 Views
  • 7 replies
  • 0 likes
  • 1766 Views
  • 7 replies
  • 0 likes

Need help with locating account username

So I have spotify on my phone and I only use it on my phone and I now want to use it on my desktop, i have premium and it is on auto renewal. I have had my spotify logged in since I first got the app and I don't even remember what the account name is...

  • Newbie
  • So I have spotify on my phone and I only use it on my phone and I now want to use it on my desktop, i have premium and it is on auto renewal. I have had my spotify logged in since I first got the app...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I have spotify premium and I'm trying to figure out if the automatic withdraw is at the beginning of the month or the end..

  • Casual Listener
  • I have spotify premium and I'm trying to figure out if the automatic withdraw is at the beginning of the month or the end..
  • MattSuda
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Hi - signed up w/ non student email, want student discount when free trial expires

Hi, As the subject indicates, I signed up for Spotify originally with my gmail email account. I think this is why my student rate could not be verified. I then tried to make a new account using my student email, and spotify detected that my CC inform...

  • Newbie
  • Hi,   As the subject indicates, I signed up for Spotify originally with my gmail email account.  I think this is why my student rate could not be verified.  I then tried to make a ...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Somebody seems to be using my spotify account, I've changed my password but they still seem to have access and adding playlists.

  • Newbie
  • Somebody seems to be using my spotify account, I've changed my password but they still seem to have access and adding playlists.
  • ErickRGuetta
  • Community Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 407 Views
  • 2 replies
  • 0 likes

Subscribe to family membership, but my family member account are not displayed in administrator page

I have family membership, which I add my wife's account into it. It was working fine until today, suddenly my wife's account was saying that it was on Free trial mode not the premium/family account. When I went to my account page, it only says that m...

  • Newbie
  • I have family membership, which I add my wife's account into it. It was working fine until today, suddenly my wife's account was saying that it was on Free trial mode not the premium/family account. ...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Student discount loop

Student discount flow does not work. Just signed up for premium for 9.99 a month and it does not bring me to the college info page. I am not deleting and resubscribing so I can be charged twice! Seems like alot of people are having issues with this. ...

  • Newbie
  • Student discount flow does not work. Just signed up for premium for 9.99 a month and it does not bring me to the college info page. I am not deleting and resubscribing so I can be charged twice! Seem...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

I can't log in with my phone!

Hello there!I've been using Spotify Premium for over a year and also on my phone. I recently removed Spotify from my phone to create more space and have just intalled it back on but I can't log in. I created my Spotfy account with Facebook but these ...

  • Casual Listener
  • Hello there! I've been using Spotify Premium for over a year and also on my phone. I recently removed Spotify from my phone to create more space and have just intalled it back on but I can't log i...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 226 Views
  • 3 replies
  • 0 likes

payment for 01/30/15

I've changed card numbers for payment. Still mastercard. 02/03/ 15. Payment ready then. Please respond.

  • Casual Listener
  • I've changed card numbers for payment. Still mastercard. 02/03/ 15. Payment ready then. Please respond.
  • MattSuda
  • Spotify Star
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

My Account disappeared

Since the friday afternoon , I'm trying to access Spotify without success. I contacted support however unanswered. When I try to recover the account , I get a message saying that my email not this bound to a spotify profile , and when I try to access...

  • Newbie
  • Since the friday afternoon , I'm trying to access Spotify without success. I contacted support however unanswered. When I try to recover the account , I get a message saying that my email not this bo...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
  • 198 Views
  • 2 replies
  • 0 likes

Subscription change not possible

I am a premium member on spotify and i wanted to change to family. but i cannot change anything in my account. if i go to account>subscription there is only a msg saying you do not have a payment provider and a button "update detail" but clicking on ...

  • Regular
  • I am a premium member on spotify and i wanted to change to family. but i cannot change anything in my account. if i go to account>subscription there is only a msg saying you do not have a payment ...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes