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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287785 Views

529 replies

34 likes

Account
Free
  • 287785 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13636 Views

6 replies

11 likes

Security
  • 13636 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540475 Views

990 replies

114 likes

Account
  • 540475 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129615 Views

74 replies

12 likes

Account
Login
Premium
  • 129615 Views
  • 74 replies
  • 12 likes

Solved!! My Premium fee went up inexplicably

I am a Spotify premium subscriber, firstly in Australia and now in USA. I changed my fbook profile country and I was being charged USD9.99 per month. Recently my fee rose to USD12.99 per month. Does anyone know why? Does anyone know what I can do abo...

Newbie

I am a Spotify premium subscriber, firstly in Australia and now in USA. I changed my fbook profile country and I was being charged USD9.99 per month.  Recently my fee rose to USD12.99 per m...

JoeThomas

Community Legend

563 Views

2 replies

0 likes

Account
Premium
Subscription
  • 563 Views
  • 2 replies
  • 0 likes

Solved!! need help canceling premium subscription

I followed the instructions on how to cancel my premium subscription but I am encountering a problem. There is no option to cancel my subscription from the "manage my subscription" page I was directed to. I was definitely charged for the premium acco...

Newbie

I followed the instructions on how to cancel my premium subscription but I am encountering a problem. There is no option to cancel my subscription from the "manage my subscription" page I was di...

JoeThomas

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

i buyed 0'99 € for 3 months premium pack and still 9,99 €

please help me, today i payed the 0,99€ premium pack, and its says mi subscription will be renovated the next month... how?? return my money.. thief's!!!!

Newbie

please help me, today i payed the 0,99€ premium pack, and its says mi subscription will be renovated the next month... how?? return my money.. thief's!!!!

OviiiOne

Community Legend

168 Views

1 replies

0 likes

Premium
Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Premium Account On Travel

I have premium account in my homeland Turkey but i cant use it in switzerland. Why I cant change my country with editting profile page at spotify. What should i do?

Casual Listener

I have premium account in my homeland Turkey but i cant use it in switzerland. Why I cant change my country with editting profile page at spotify. What should i do?

OviiiOne

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Can't acess Spotify account after removing Facebook App

Hi this is message is not for my account but is for the spotify account with the email adress as she is unable to log on and I am able too. She dosen't know what the username is for the account but the numbers that came up 1112807328 I removed the F...

Casual Listener

Hi this is message is not for my account but is for  the spotify account with the email adress <removed> as she is unable to log on and I am able too. She dosen't know what the username is...

Pete

Roadie

1833 Views

6 replies

0 likes

Account
Login
Premium
Security
  • 1833 Views
  • 6 replies
  • 0 likes

Lost premium account + playlists after disconnecting facebook

Hi I've lost my premium account and my playlists after disconnecting my account from facebook. When I login now, I'm logged in as a free user and I can't find my playlists any longer. This is the case on my PC as wel as on my iPhone and my son's Ipod...

Visitor

Hi   I've lost my premium account and my playlists after disconnecting my account from facebook.   When I login now, I'm logged in as a free user and I can't find my playlists any l...

Pete

Roadie

408 Views

4 replies

0 likes

Account
  • 408 Views
  • 4 replies
  • 0 likes

Spotify Gift Cards are bad for existing subscribers, especially Student subscribers. Please fix!

So here is my story. I've been a Spotify premium subscriber since January 2013. Took advantage of the student discount sometime in early 2014. Been pretty happy with it all, as I mostly listen to music on my phone as I commute to and from school. I r...

Newbie

So here is my story.  I've been a Spotify premium subscriber since January 2013.  Took advantage of the student discount sometime in early 2014.  Been pretty happy with it all, as I mo...

Pete

Roadie

1837 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1837 Views
  • 3 replies
  • 0 likes

Canceled subscription, still paying

I canceled my subscription the other day, and it says at my account that it canceled, and that i have premium untill 2015-01-09, but still they debited my credit card for the next month.. How the hell do i contact Spotify to reclaim my money?!

Casual Listener

I canceled my subscription the other day, and it says at my account that it canceled, and that i have premium untill 2015-01-09, but still they debited my credit card for the next month.. How the hel...

Pete

Roadie

1061 Views

4 replies

0 likes

  • 1061 Views
  • 4 replies
  • 0 likes

Have premium (have had for years), want Family Preimum. Where is the option to simply upgrade

I have looked everywhere. I presently pay 9.99 per month for my spotify. They have all my financials, etc, and I've been using it for years. Now that there is a family option for 14.99 a month for 2, 19.99 for 3, etc, I want to boost mine so my sons ...

Casual Listener

I have looked everywhere.  I presently pay 9.99 per month for my spotify.  They have all my financials, etc, and I've been using it for years.  Now that there is a family option for 14...

boudewijndanser

Regular

410 Views

2 replies

1 likes

Premium
Subscription
  • 410 Views
  • 2 replies
  • 1 likes

change inlog with Facebook to regular inlog.

I have a login for Spotify with my facebook account. I would rather change this for a login without facebook. How can I change this?

Casual Listener

I have a login for Spotify with my facebook account. I would rather change this for a login without facebook. How can I change this?

MattSuda

Spotify Star

395 Views

3 replies

0 likes

Account
  • 395 Views
  • 3 replies
  • 0 likes

Solved!! Premium gift card question

I have a monthly premium Spotify subscription and want to add gift cards that I had gotten. I was wondering if the rest of the month I've already paid for will cancel out with the gift card?

Casual Listener

I have a monthly premium Spotify subscription and want to add gift cards that I had gotten. I was wondering if the rest of the month I've already paid for will cancel out with the gift card?

MattSuda

Spotify Star

405 Views

4 replies

0 likes

  • 405 Views
  • 4 replies
  • 0 likes

Spotify Student Discount

I'm having trouble getting the US student discount. Instead of asking for my college or anything like that, it takes me directly to the payment page where it says I'll be paying 9.99 per month. I've spent about an hour trying different methods to get...

Newbie

I'm having trouble getting the US student discount. Instead of asking for my college or anything like that, it takes me directly to the payment page where it says I'll be paying 9.99 per month. I've ...

MattSuda

Spotify Star

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

"Please send me spotify news by email"

Hello there, Slightly vexing issue in an otherwise brilliant service -- when I log into my account and go to edit profie, the option to notify me via email is ticked. I untick it and save. When I log out and log in again, the option is always checked...

Casual Listener

Hello there,   Slightly vexing issue in an otherwise brilliant service -- when I log into my account and go to edit profie, the option to notify me via email is ticked. I untick it and save....

MattSuda

Spotify Star

436 Views

5 replies

0 likes

Account
  • 436 Views
  • 5 replies
  • 0 likes

Help Spotify isn't recognizing my username

I accidentally logged out and Spotify isn't recognizing my username. I logged back in with my Facebook and my music list is gone! Help!

Newbie

I accidentally logged out and Spotify isn't recognizing my username. I logged back in with my Facebook and my music list is gone! Help!

MattSuda

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

2 Accounts - 1 premium & 1 Free - Can only login to Free

Hi I seem to have two accounts - 1 old premium account and 1 free account. When I try to login with the pro account number it forces me to login using facebook. When I do this it then takes me to the free account. I'm thinking I may have somehow crea...

Casual Listener

Hi    I seem to have two accounts - 1 old premium account and 1 free account.  When I try to login with the pro account number it forces me to login using facebook. When I do thi...

MattSuda

Spotify Star

248 Views

2 replies

0 likes

  • 248 Views
  • 2 replies
  • 0 likes

3 month deal in December

When I upgraded to premium in December it was on the 3month free deal. i was charged the following month, why?

Newbie

When I upgraded to premium in December it was on the 3month free deal. i was charged the following month, why?                    ...

ErickRGuetta

Community Legend

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Double subscription

For reason I'm being charged for 2 subscriptions. I didn't subscribe twice. A few months ago a got a message that my subscription had run out, even though I was sure I had renewed it not long before. Your site provides such little info about my subsc...

Visitor

For reason I'm being charged for 2 subscriptions. I didn't subscribe twice. A few months ago a got a message that my subscription had run out, even though I was sure I had renewed it not long before....

ErickRGuetta

Community Legend

171 Views

1 replies

0 likes

Account
Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Student program payment error

Hey guys, i have 2 spotify accounts(both premium). One is mine and the other belongs to a friend of mine (he is not good with computers so i manage his account and payment stuff). About three months ago i "upgraded" my own account to a student level ...

Newbie

Hey guys, i have 2 spotify accounts(both premium). One is mine and the other belongs to a friend of mine (he is not good with computers so i manage his account and payment stuff). About three mon...

OviiiOne

Community Legend

491 Views

2 replies

0 likes

Account
Premium
Subscription
  • 491 Views
  • 2 replies
  • 0 likes

Upgrading Premium Account with NUS Extra, Will I have to make a new account?

Hello, I was wondering if I wanted to get the NUS Student discount for spotify, would I have to make a new account? Because when I click on the discount it still says £9.99 a month and if I can get the student discount it will help cause I have to pa...

Newbie

Hello,   I was wondering if I wanted to get the NUS Student discount for spotify, would I have to make a new account? Because when I click on the discount it still says £9.99 a month and if ...

OviiiOne

Community Legend

158 Views

1 replies

0 likes

Account
Subscription
  • 158 Views
  • 1 replies
  • 0 likes

desactivate Facebook - and now ?

I desactivated Facebook and now lost my Spotify Premium account access - what do I have to do ?

Newbie

I desactivated Facebook and now lost my Spotify Premium account access - what do I have to do ?

MichaelW

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes