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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 459 Views
  • 0 replies
  • 7 likes
  • Security
  • 459 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440972 Views
  • 968 replies
  • 108 likes
  • Account
  • 440972 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195978 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195978 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107077 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107077 Views
  • 70 replies
  • 11 likes

Trying To Switch From Premium to Student

Hi, I am trying to switch from my current Premium account to a Student Premium account, but when I go to the student page and click on "get premium", it just takes me directly to my account page instead of to the page where I am supposed to verify th...

  • Newbie
  • Hi,   I am trying to switch from my current Premium account to a Student Premium account, but when I go to the student page and click on "get premium", it just takes me directly to my accoun...
  • MattSuda
  • Spotify Star
  • 1762 Views
  • 6 replies
  • 2 likes
  • 1762 Views
  • 6 replies
  • 2 likes

Error when trying to pay for student premium

After signing in and completeing the student verification process, and entering my credit card information spotify encounters an error, and is unable to process my request. Please help

  • Newbie
  • After signing in and completeing the student verification process, and entering my credit card information spotify encounters an error, and is unable to process my request. Please help
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

user neame

How can I retrieve my user name for Spotify?

  • Newbie
  • How can I retrieve my user name for Spotify?
  • MattSuda
  • Spotify Star
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Solved!! Student Discount Issues

I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted premium account have not been helpful. Rather than ...

  • Casual Listener
  • I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted ...
  • MattSuda
  • Spotify Star
  • 2084 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 2084 Views
  • 5 replies
  • 1 likes

Different duration times....

I have translated the messages from swedish to english.... The dates are the important information.... On page: https://www.spotify.com/se/accounts/subscription/: You are registered for Spotify Premium to 2015-01-28. When this period is finished upda...

  • Newbie
  • I have translated the messages from swedish to english....       The dates are the important information....     On page: https://www.spotify.com/se/accounts/su...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Spotify

My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help

  • Newbie
  • My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

Can't login

I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898.

I am unable to login either way. Facebook login tells me my email address is already taken. If I try ...

  • Visitor
  • I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898. <br><br>I am unable to login either wa...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 160 Views
  • 1 replies
  • 0 likes

Can't cancel because of facebook error

Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is cor...

  • Newbie
  • Hi,   today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I a...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Two accounts in one?

Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from facebook, it is still linked. And cause of this he can't lo...

  • Newbie
  • Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from face...
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Premium subscriber trying to get student discount

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...

  • Newbie
  • I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Charged for Spotify! Why?

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

  • Casual Listener
  • I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
  • MattSuda
  • Spotify Star
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Subscription 2 months free

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...

2 meses.jpg
  • Regular
  • Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
  • camillo75
  • Community Legend
  • 660 Views
  • 17 replies
  • 0 likes
  • Subscription
  • 660 Views
  • 17 replies
  • 0 likes

credit card application

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial

  • Casual Listener
  • Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...
  • OviiiOne
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 183 Views
  • 1 replies
  • 0 likes

Reset password

Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...

  • Regular
  • Hey.    I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...
  • JoeThomas
  • Community Legend
  • 430 Views
  • 3 replies
  • 0 likes
  • Premium
  • 430 Views
  • 3 replies
  • 0 likes

Overdraft Fee

Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke to a real person about this, this would have been ...

  • Casual Listener
  • Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke...
  • Mduser3
  • Casual Listener
  • 1248 Views
  • 3 replies
  • 0 likes
  • Account
  • 1248 Views
  • 3 replies
  • 0 likes

Solved!! How do I change from Facebook to an email login?

Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?

  • Visitor
  • Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?
  • user-removed
  • Not applicable
  • 85331 Views
  • 11 replies
  • 1 likes
  • 85331 Views
  • 11 replies
  • 1 likes

cant log in to my premium account anymore

hey guys,for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlists, no albums, etc. I tried to log in on my phone and ot...

  • Newbie
  • hey guys, for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlist...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for£0.99

I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks

  • Casual Listener
  • I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months?   Is the offer over or has it been removed?   Thanks
  • MattSuda
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Country Error

I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this is the case.

  • Visitor
  • I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this...
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes