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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267975 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267975 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13126 Views
  • 6 replies
  • 11 likes
  • Security
  • 13126 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530639 Views
  • 989 replies
  • 113 likes
  • Account
  • 530639 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128334 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128334 Views
  • 74 replies
  • 12 likes

Can't pay with pay pal

Hello, I want to upgrade to Premium but when I log into PayPal i have to add a new account.But i already have an accout and paying with it is working anywhere else?Please could someone help me. Biarei

  • Newbie
  • Hello, I want to upgrade to Premium but when I log into PayPal i have to add a new account. But i already have an accout and paying with it is working anywhere else? Please could someone help me....
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! premium

I have Spotify premium but after downloading to my phone and logging in it doesn't recognise I have premium and won't let me skip songs etc

  • Newbie
  • I have Spotify premium but after downloading to my phone and logging in it doesn't recognise I have premium and won't let me skip songs etc
  • MattSuda
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country, getting locked out of Spotify

Hey, I've had this problem for a while now, which is that for some reason I am unable to change what country I live in resulting in me being locked out of using Spotify after about 2 weeks (I think its about that long). I am stuck on USA despite livi...

  • Newbie
  • Hey, I've had this problem for a while now, which is that for some reason I am unable to change what country I live in resulting in me being locked out of using Spotify after about 2 weeks (I think i...
  • MattSuda
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • Account
  • 578 Views
  • 1 replies
  • 0 likes

Multiple Problems! Can't change my email and can't get student discount!

I have been trying for a while now to try and solve these issues on my own, but I have been very unsucessful. First, I wanted to change my email to one that I actually check. So, I went on Facebook, changed the email and deleted the old one, but Spot...

  • Casual Listener
  • I have been trying for a while now to try and solve these issues on my own, but I have been very unsucessful.  First, I wanted to change my email to one that I actually check.  So, I went o...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Correo electronico eliminado.

Hola, cuando me registre en spotify lo hice con un correo electronico ahora eliminado. Puesto que no recuerdo la contraseña, no puedo reestablecerla pues ya no tengo acceso al mail con el que me registré. Existe alguna posibilidad de cambiar el corre...

  • Visitor
  • Hola, cuando me registre en spotify lo hice con un correo electronico ahora eliminado. Puesto que no recuerdo la contraseña, no puedo reestablecerla pues ya no tengo acceso al mail con el que me ...
  • MattSuda
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Login
  • 395 Views
  • 1 replies
  • 0 likes

Spotify deleting albums from My Music - Downloaded over WIFI no longer working.

Help, Spotify is no longer allowing me to add albums to My Music. I add an album and it sits in My Music, I then log back in or open the app at a later date and it has gone. Further, there seems to be a problem with my library as what if I save music...

  • Casual Listener
  • Help, Spotify is no longer allowing me to add albums to My Music. I add an album and it sits in My Music, I then log back in or open the app at a later date and it has gone. Further, there seems to...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Backup Artist List

Hi, can i copy my artist list and import its in another spotify account? Thank you

  • Casual Listener
  • Hi, can i copy my artist list and import its in another spotify account? Thank you
  • MattSuda
  • Spotify Star
  • 1197 Views
  • 1 replies
  • 0 likes
  • Account
  • 1197 Views
  • 1 replies
  • 0 likes

Solved!! Can't Reset Password

hi I upgraded to spotfiy premium on my phone last August, i signed up through my T mobile and have paid the monthly charge through my phone bill. My current phone was completely broken and ive since got a new one but cannot find my log in details. i'...

  • Newbie
  • hi   I upgraded to spotfiy premium on my phone last August, i signed up through my T mobile and have paid the monthly charge through my phone bill. My current phone was completely broken and...
  • MattSuda
  • Spotify Star
  • 1106 Views
  • 1 replies
  • 0 likes
  • 1106 Views
  • 1 replies
  • 0 likes

Spotify has been paused because your account is used somewhere else GRRRRRRR!

Started getting this just this morning. When it does this it changes what I was listening to to Queen but remains paused. I performed the "Sign Out Everywhere" functioned AND changed my password... it is still doing it. CANNOT USE A SERVICE I PAY FOR...

  • Newbie
  • Started getting this just this morning.  When it does this it changes what I was listening to to Queen but remains paused.   I performed the "Sign Out Everywhere" functioned AND changed m...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! I re subscribed to spotify premium though iTunes it purchased at 12.99 still not working!!

I re subscribed to spotify premium though iTunes it purchased at 12.99. It still says I'm not a premium member even tho I have a receipt saying purchased!!! I loges out and loges back in...I even tried re downloading the app still not working!!!

  • Newbie
  • I re subscribed to spotify premium though iTunes it purchased at 12.99. It still says I'm not a premium member even tho I have a receipt saying purchased!!! I loges out and loges back in...I even t...
  • MattSuda
  • Spotify Star
  • 1807 Views
  • 1 replies
  • 0 likes
  • 1807 Views
  • 1 replies
  • 0 likes

Upgrading Existing Account to Student Premium

Hi, I'm having trouble upgrading my existing account to Student Premium. I am currently enrolled in college, yet when I enter my payment info and hit the "Confirm" button, it takes me back to the first page where I entered my name and school and tell...

  • Visitor
  • Hi,   I'm having trouble upgrading my existing account to Student Premium. I am currently enrolled in college, yet when I enter my payment info and hit the "Confirm" button, it takes me back...
  • MattSuda
  • Spotify Star
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Solved!! Account cancelled then higher charge offered when I try to re-activate

I recently changed my bank card due to losing original one. This resulted in spotify cancelling my account when they tried to take payment on the old card that was no longer active. Instead of simply updating my card details I was only offered the ch...

  • Newbie
  • I recently changed my bank card due to losing original one. This resulted in spotify cancelling my account when they tried to take payment on the old card that was no longer active. Instead of si...
  • MattSuda
  • Spotify Star
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! Can't pay with pay pal

Hi! I don't know if someone could help me. My problem is that I'm trying to upgrade my subscription to premium, and I want to pay it with Pay Pal, but I've trying this for 3 months with no luck. It just tells me that maybe there's a problem with Pay ...

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  • Newbie
  • Hi!   I don't know if someone could help me. My problem is that I'm trying to upgrade my subscription to premium, and I want to pay it with Pay Pal, but I've trying this for 3 months wi...
  • MattSuda
  • Spotify Star
  • 783 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 783 Views
  • 4 replies
  • 0 likes

failure in sending Spotify gift

Here is the situation. Yesterday, I tried to send my father a a Spotify gift that is good for 6 months. I was charged but he did not get the email that has the Sppotify code. This put me out $60CDN. Would the code show up on my receipt. If so what sh...

  • Casual Listener
  • Here is the situation. Yesterday, I tried to send my father a a Spotify gift that is good for 6 months. I was charged but he did not get the email that has the Sppotify code. This put me out $60CDN. ...
  • MattSuda
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Spotify Family

Hi, I live on the border between two countries. I have set up spotify family for me and my two kids. My account is in Singapore and their accounts have Malaysia as the country. I cannot actvate the premium from Sptify Family with the codes, which I g...

  • Newbie
  • Hi, I live on the border between two countries. I have set up spotify family for me and my two kids. My account is in Singapore and their accounts have Malaysia as the country. I cannot actvate the p...
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I dont know hot to activate my free 2 months premium

as a promotion I subscribe to spotify on Dec 31 to have a free 2 months but Im now done with my 1 month subscription,I stil dont have my free 2 months subscription

  • Newbie
  • as a promotion I subscribe to spotify on Dec 31 to have a free 2 months but Im now done with my 1 month subscription,I stil dont have my free 2 months subscription
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Facebook

Hi friends. I am having an issue. I just recently (like Monday) went ahead and bought Spotify Premium. It was working great and everything was fine, but then Facebook decided they were going to 'deactivate' my account with no prior warning. Just boom...

  • Newbie
  • Hi friends.  I am having an issue.   I just recently (like Monday) went ahead and bought Spotify Premium.  It was working great and everything was fine, but then Facebook decided they...
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Changing log in from Facebook to a separate email

I currently am logging into Spotify using Facebook. However, I am wanting to upgrade to Premium so I want to change my login email from my Facebook stuff to a .edu account so I can get the student discount. My problem is if I want to change my email,...

  • Newbie
  • I currently am logging into Spotify using Facebook. However, I am wanting to upgrade to Premium so I want to change my login email from my Facebook stuff to a .edu account so I can get the student di...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

From Premium to Free account

Hey, I'm trying to get my Premium account to a Free account. But after I've selected all required, at the bottom of the page Spotify state that I have to verify my account using facebook. There's no link showing, no redirection, no new tab....nothing...

  • Newbie
  • Hey, I'm trying to get my Premium account to a Free account. But after I've selected all required, at the bottom of the page Spotify state that I have to verify my account using facebook. There's...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Higher Subscription Cost Through iTunes?

I am located in Australia and purchased a Premium subscription through my iPhone app. I have been charged and setup at $14.99 per month as per my Spotify invoice and iTunes receipt. The AU cost for premium according to the Spotify website is AUD$11.9...

  • Casual Listener
  • I am located in Australia and purchased a Premium subscription through my iPhone app.   I have been charged and setup at $14.99 per month as per my Spotify invoice and iTunes receipt. &nbs...
  • ErickRGuetta
  • Community Legend
  • 1074 Views
  • 3 replies
  • 0 likes
  • 1074 Views
  • 3 replies
  • 0 likes