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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80397 Views

9 replies

2 likes

Account
Login
  • 80397 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653822 Views

13 replies

4 likes

Account
  • 653822 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734261 Views

18 replies

29 likes

  • 734261 Views
  • 18 replies
  • 29 likes

Issue with my spotify assigned country not matching my profile

Hi, I hope someone is able to help. I have downloaded spotify at work and it was working fine for a while, although I had Spanish adverts! now each time I log on it says "your country does not match the one set in your profile. to continue use, updat...

Casual Listener

Hi,   I hope someone is able to help. I have downloaded spotify at work and it was working fine for a while, although I had Spanish adverts! now each time I log on it say...

i_or

Casual Listener

275 Views

4 replies

0 likes

Account
Other
  • 275 Views
  • 4 replies
  • 0 likes

Greyed Out Tracks

OK I have a Peter Gabriel album US which are m4a files. I also have Peter Gabriel UP. What is going on with the grayed out files which play in spotify on my mac but dont show up on my iPhone which I have just resintalled Spotify on. Both screen shots...

Regular

OK I have a Peter Gabriel album US which are m4a files. I also have Peter Gabriel UP. What is going on with the grayed out files which play in spotify on my mac but dont show up on my iPhone which I ...

Josh

Community Legend

3003 Views

2 replies

0 likes

Premium
  • 3003 Views
  • 2 replies
  • 0 likes

Spotify Premium only for 1 month ??

Hey guys, I need your help pls I bought an 10 € Spotify card and wanted to get the 3 months of premium action. The thing is I only got 1 month instead of 3... What can I do ? thanks

Newbie

Hey guys,    I need your help pls 😕  I bought an 10 € Spotify card and wanted to get the 3 months of premium action. The thing is I only got 1 month instead of 3... What can I do ...

Carina

Community Legend

446 Views

2 replies

0 likes

Account
Premium
Subscription
  • 446 Views
  • 2 replies
  • 0 likes

missing playlist

Just updated my spotify and now all my Playlist are missing.

Newbie

Just updated my spotify and now all my Playlist are missing.

Carina

Community Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Forgot username and wrong email

Hi! My super technical dad signed up yesterday but it didn't go so well. First of all he don't remeber his username or password. The second problem is that he typed his email address wrong so I can't reset the password or check what username he used....

Casual Listener

Hi!   My super technical dad signed up yesterday but it didn't go so well. First of all he don't remeber his username or password. The second problem is that he typed his email add...

jackieoo

Casual Listener

393 Views

5 replies

0 likes

Account
  • 393 Views
  • 5 replies
  • 0 likes

Account hacked - Password and email changed.

Hi Spotify, The security of my account has been compromised/hacked. I have been able to continue to login to the service via facebook which is what I am doing now - But I am unable to change any account details, as my password appears to have been ch...

Casual Listener

Hi Spotify,     The security of my account has been compromised/hacked. I have been able to continue to login to the service via facebook which is what I am doing now - But I am unabl...

goodsecurity1

Newbie

2110 Views

2 replies

0 likes

Account
  • 2110 Views
  • 2 replies
  • 0 likes

Deleted Facebook - how can I access my premium account again?

Hey I tried to find another topic here with my problem but the truth is that here are so many problems postet that I'm not able to find the right solution for my problem! I deleted Facebook (and I don't care if I cannot transfer my playlists to my ne...

Newbie

Hey 🙂 I tried to find another topic here with my problem but the truth is that here are so many problems postet that I'm not able to find the right solution for my problem!  I deleted Faceboo...

Josh

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Wrong spotify account connected to facebook

Account and loginI lost my playlistsAll my playlists are gone I'm a little messed up. But iit nott possible to log in with my (seemingly) old account.I normally log in with Facebook. But when I do I have now a new username ????.My old username was 11...

Visitor

Account and login I lost my playlists All my playlists are gone I'm a little messed up. But iit nott possible to log in with my (seemingly) old account. I normally log in with Facebook. But...

Rvdstelt83

Casual Listener

466 Views

5 replies

0 likes

  • 466 Views
  • 5 replies
  • 0 likes

Using $10 Spotify Gift Card on the Holiday Deal???? Please help.

Hi. I want to purchase the Holidays deal which will provide me 3 months for only 0.99 cents. (I am eligible for the deal.) The only payment method that I am comfortable with is using the $10 gift cards that you can buy in stores. The problem is, I no...

Newbie

Hi.  I want to purchase the Holidays deal which will provide me 3 months for only 0.99 cents. (I am eligible for the deal.) The only payment method that I am comfortable with is using the $10 ...

Carina

Community Legend

491 Views

1 replies

0 likes

Premium
Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Log in problem

I cannot log in my spotify android app. My password and username is correct and I am connected to wifi.

Newbie

I cannot log in my spotify android app. My password and username is correct and I am connected to wifi. 

Flixx

Community Legend

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Can Login to Web Account. Can't login via desktop client

1. Just signed up for premium. Have username and password and email. Received through supplied email my CC charge & confirmation. 2. Spotify desktop client downloaded.Running fully updated Win7, no firewall or antivirus issues (I checked). Used same ...

Casual Listener

1. Just signed up for premium. Have username and password and email. Received through supplied email my CC charge & confirmation. 2. Spotify desktop client downloaded.Running fully updated Win7...

Peter__

Community Legend

1537 Views

7 replies

0 likes

Account
  • 1537 Views
  • 7 replies
  • 0 likes

Getting a page to update my payment options when responding to an add

I responded to an add to tget 3 mos of spotify for $.99. The add was on facebook and I am in my trial period. When I click on the add, I get the option of changing my payment information. Not anything else useful. Hoping someone at spotify picks this...

Newbie

I responded to an add to tget 3 mos of spotify for $.99.  The add was on facebook and I am in my trial period.   When I click on the add, I get the option of changing my payment informa...

Carina

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Dos meses gratis premium

Hola. vi que tienen una promocion nueva, en la que haciendo premium, dan los dos primeros meses gratis. Yo me suscribi a premium family hace unos dias, puedo agarrar esa promcion. Saludos.

Regular

Hola. vi que tienen una promocion nueva, en la que haciendo premium, dan los dos primeros meses gratis. Yo me suscribi a premium family hace unos dias, puedo agarrar esa promcion. Saludos.

Andreardz

Newbie

18192 Views

15 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 18192 Views
  • 15 replies
  • 0 likes

Cannot Apply Gift Cards

I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a ...

Music Fan

I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing...

galaxia

Casual Listener

8848 Views

37 replies

0 likes

Other
Premium
Subscription
  • 8848 Views
  • 37 replies
  • 0 likes

Going from Singapore --> USA: Sorry, Spotify is not available in your country.

I was in Singapore for many months so in my profile I changed my country to Singapore. Now that I am back in the USA every time I try to change the country to USA, I get this message... Sorry, Spotify is not available in your country. I cannot even l...

Newbie

I was in Singapore for many months so in my profile I changed my country to Singapore.  Now that I am back in the USA every time I try to change the country to USA, I get this message... &nbsp...

Carina

Community Legend

317 Views

1 replies

0 likes

Account
  • 317 Views
  • 1 replies
  • 0 likes

Change from Facebook log in to email login

Hi all I'd like to change from using my facebook login to using my email or user name. At the moment it seems I can only access it through facebook. Can I change it ? Thanks

Newbie

Hi all I'd like to change from using my facebook login to using my email or user name. At the moment it seems I can only access it through facebook. Can I change it ?   Thanks

Carina

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Paypal 3 Monate Spotify Premium für 9,99€

Hallo, heute ist mein Premium Account ausgelaufen (60 Tage kostenlose Probe) Jetzt wollte ich wieder auf Premium upgraden, weil ich letztens von Paypal ein gutes Angebot per Mail erhalten habe, wo ich 3 Monate Premium für 9,99€ nutzen kann. Jetzt hab...

Casual Listener

Hallo,   heute ist mein Premium Account ausgelaufen (60 Tage kostenlose Probe) Jetzt wollte ich wieder auf Premium upgraden, weil ich letztens von Paypal ein gutes Angebot per Mail erhalten ...

Nitroprime

Casual Listener

604 Views

3 replies

0 likes

  • 604 Views
  • 3 replies
  • 0 likes

Solved!! Combining the 99 cent and student offers

Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me to get the 99 cent offer and sign up for a student ...

Casual Listener

Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me ...

OviiiOne

Community Legend

8708 Views

5 replies

0 likes

  • 8708 Views
  • 5 replies
  • 0 likes

nothing works

Ive been trying to cancel my spotify premium subscription for a few weeks now with no sucess. There is no view options under my manage subscription, i combed the forums and found a link to cancel, which led me to the shhh disabled page, tried canceli...

Casual Listener

Ive been trying to cancel my spotify premium subscription for a few weeks now with no sucess. There is no view options under my manage subscription, i combed the forums and found a link to cancel, wh...

mkenny920

Newbie

338 Views

3 replies

0 likes

  • 338 Views
  • 3 replies
  • 0 likes

Used 2 Gift Cards. Help!

Hello, I used two $30 gift cards and my subscription still says it expires in March. I am a college student, so my subscription should last a whole lot longer than that correct? Am I just not reading it right? Any help would be greatly appreciated.

Newbie

Hello,    I used two $30 gift cards and my subscription still says it expires in March. I am a college student, so my subscription should last a whole lot longer than that correct? Am I...

Carina

Community Legend

231 Views

1 replies

0 likes

Subscription
  • 231 Views
  • 1 replies
  • 0 likes