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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80519 Views

28 replies

0 likes

  • 80519 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101406 Views

9 replies

2 likes

Account
Login
  • 101406 Views
  • 9 replies
  • 2 likes

Solved!! Spotify Unlimited and december discount

Hi, I still have an 'Unlimited' plan and I'd like to finally go over to 'Premium'. I want to use the december action (In the Netherlands: Pay 1 month, get 2 months for free). It says I'm not eligible for the offer, why is that? Greetings

Casual Listener

Hi,   I still have an 'Unlimited' plan and I'd like to finally go over to 'Premium'. I want to use the december action (In the Netherlands: Pay 1 month, get 2 months for free). It says I'm n...

Bitmap

Gig Goer

527 Views

3 replies

0 likes

  • 527 Views
  • 3 replies
  • 0 likes

unable to purchase gift card

Can't even get past the first screen. I click 'Continue' and the page refreshes with an error message. Seems to happen on Chrome and Firefox. Bit of a bummer for an xmas eve last minute gift.

Casual Listener

Can't even get past the first screen.  I click 'Continue' and the page refreshes with an error message.  Seems to happen on Chrome and Firefox.  Bit of a bummer for an xmas eve last mi...

Teresa

Roadie

446 Views

5 replies

0 likes

  • 446 Views
  • 5 replies
  • 0 likes

Profile and Playlists cannot be found through search

I am using Spotify Premium, however my friends are unable to find my profile via the search option, aswell as my playlists. This means I have to like them to my profile/playlist if they want to see it. All my settings are fine, so I don't understand ...

Newbie

I am using Spotify Premium, however my friends are unable to find my profile via the search option, aswell as my playlists. This means I have to like them to my profile/playlist if they want to see i...

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Holiday Deal Clarification

Hey! New user here. I'm currently on vacation, away from home w/ only cash and 1 credit card to help me stay w/n my budget. Unfortunately, I bought the wrong card and ended up going over the limit w/ just 2 purchases... so no more cards for me until ...

Casual Listener

Hey! New user here. 🙂   I'm currently on vacation, away from home w/ only cash and 1 credit card to help me stay w/n my budget. Unfortunately, I bought the wrong card and ended up going ove...

Karlijn94

Casual Listener

963 Views

9 replies

0 likes

  • 963 Views
  • 9 replies
  • 0 likes

Solved!! i never used my free upgrade to premium

i never used my free upgrade to premium but it says i have and i even went to check my billing and everything and it doesnt state that i every have. im trying to see what its all about before purchasing please help. thanks

Newbie

i never used my free upgrade to premium but it says i have and i even went to check my billing and everything and it doesnt state that i every have. im trying to see what its all about befo...

MichaelW

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Are loyal customers not worth it?

Hi there, I have been a Spotify Premium subscriber for 4 years (almost to the day). I have seen on Facebook that you are offering NEW customers 3 months of premium for 99p. Sounds fantastic, and I can see the logic, get them on board with a low price...

Casual Listener

Hi there,   I have been a Spotify Premium subscriber for 4 years (almost to the day).   I have seen on Facebook that you are offering NEW customers 3 months of premium for 99p. Soun...

Erkan_Yılmaz

Community Legend

894 Views

3 replies

3 likes

  • 894 Views
  • 3 replies
  • 3 likes

Didn't receive 2 free months when upgraded to premium

Hi everyone,I was just wondering if anybody else upgraded to premium but didn't get two free months? Maybe It's because I bought it through a gift card?

Casual Listener

Hi everyone, I was just wondering if anybody else upgraded to premium but didn't get two free months? Maybe It's because I bought it through a gift card?

MichaelW

Community Legend

641 Views

4 replies

2 likes

  • 641 Views
  • 4 replies
  • 2 likes

Gift cards doesn't work

Hello.Two days ago I recieved a gift from my brother. Two gift cards (100 SEK, each) and I've tried to redeem the code on both the cards today but it says that the codes are incorrect. I know that I have written down the correct code. Why is this hap...

Regular

Hello. Two days ago I recieved a gift from my brother. Two gift cards (100 SEK, each) and I've tried to redeem the code on both the cards today but it says that the codes are incorrect. I know tha...

MattSuda

Spotify Star

688 Views

5 replies

0 likes

  • 688 Views
  • 5 replies
  • 0 likes

Added premium (from vodafone contract) to the wrong spotify account

I made a mistake adding premium to the wrong spotify account. I accidently used an old account rather than my facebook account. How can I change this?

Newbie

I made a mistake adding premium to the wrong spotify account.  I accidently used an old account rather than my facebook account.  How can I change this?

MattSuda

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

No payment method

Hi everyone, When I look at my subscription page it says that there's no payment provider connected. Before I paid with Credit card but since iDEAL is available in the Netherlands I changed the payment method at the 4th of December. When I saw this m...

Community Legend

Hi everyone,   When I look at my subscription page it says that there's no payment provider connected.  Before I paid with Credit card but since iDEAL is available in the Netherlands ...

Flixx

Community Legend

732 Views

6 replies

0 likes

Account
Subscription
  • 732 Views
  • 6 replies
  • 0 likes

How to make an user in spotify?

I always link premium account with Facebook, I just want to know how to create useranme and password.

Casual Listener

I always link premium account with Facebook, I just want to know how to create useranme and password.

MattSuda

Spotify Star

230 Views

1 replies

0 likes

Login
Security
  • 230 Views
  • 1 replies
  • 0 likes

If I redeem gift card code in December, Does it makes me get promotion 2 months free?

I saw the promotion if I topup 10$ I will get 2 months free. Dose it work with any gift card?

Casual Listener

I saw the promotion if I topup 10$ I will get 2 months free. Dose it work with any gift card?

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 251 Views
  • 1 replies
  • 0 likes

Why did i not get the Holiday Deal?

Hey, so i bought a spotify card for a month and it says if i buy for a month i get 2 months of premium for free, but i only got premium for a month :(. So could i maybe get those 2 extra months? Card bought 29.12.2014, used same day.

Newbie

Hey, so i bought a spotify card for a month and it says if i buy for a month i get 2 months of premium for free, but i only got premium for a month :(.    So could i maybe get those 2 e...

MattSuda

Spotify Star

418 Views

6 replies

0 likes

Other
Premium
  • 418 Views
  • 6 replies
  • 0 likes

Being charged multiple times

I unsubscribed from premium about three days ago. The day I unsbscribe I got charged $11 and then another $11 two days later from the same credit card. I want to know why I was charged multiple times immediately, and right after I had cancelled, and ...

Casual Listener

I unsubscribed from premium about three days ago. The day I unsbscribe I got charged $11 and then another $11 two days later from the same credit card. I want to know why I was charged multiple times...

MattSuda

Spotify Star

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes

Family Plan, cant share playlst or find family member to follow.

My wife was using my spotify and we then setup a new famiy plan, she signed up but didnt use facebook, now I cant find her to follow or even share playlist with her. She created many playist under my account.

Newbie

My wife was using my spotify and we then setup a new famiy plan, she signed up but didnt use facebook, now I cant find her to follow or even share playlist with her. She created many playist under my...

MattSuda

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and spotify gift cards

would like to use my Spotify gift card to pay for Spotify, however I also want to use with the 50% student discount. The payment options only allow for credit cards or Paypal.Can you help with this?

Newbie

would like to use my Spotify gift card to pay for Spotify, however I also want to use with the 50% student discount. The payment options only allow for credit cards or Paypal. Can you help with this?

MattSuda

Spotify Star

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Solved!! Redeeming a £30 gift card.

I have a £30 gift card that I would like to redeem but I was wondering if it was possible to spread it out so I have one month of premium now and then my other months of premium later in the year? Or would it be that when I redeem it I will have to h...

Newbie

I have a £30 gift card that I would like to redeem but I was wondering if it was possible to spread it out so I have one month of premium now and then my other months of premium later in the year? ...

MattSuda

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Changed Facebook email address, all account information lost; no longer have Premium

Yesterday I deactivated my Facebook, which was linked to my Spotify; I was unaware that doing so would prevent me from using my Spotify Premium account. So, I reactivated it, but then I had trouble logging into the Spotify Desktop Application and int...

Casual Listener

Yesterday I deactivated my Facebook, which was linked to my Spotify; I was unaware that doing so would prevent me from using my Spotify Premium account.  So, I reactivated it, but then I had tro...

MattSuda

Spotify Star

526 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 526 Views
  • 2 replies
  • 0 likes

Premium account switched to Student account

I am trying to switch my current Premium account to a student account, but when I click the link for the student discount page it just takes me to my account information. I have been through every otpion there and no where does it let me type in my u...

Newbie

I am trying to switch my current Premium account to a student account, but when I click the link for the student discount page it just takes me to my account information.  I have been through ev...

MattSuda

Spotify Star

344 Views

1 replies

1 likes

  • 344 Views
  • 1 replies
  • 1 likes