Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76198 Views

28 replies

0 likes

  • 76198 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93933 Views

9 replies

2 likes

Account
Login
  • 93933 Views
  • 9 replies
  • 2 likes

Solved!! Spotify Unlimited

I currently have spotify unlimited, for which I pay 49 SEK a month. If I take the current offer with spotify premium 2 months free of charge, may I later revert into spotify unlimited, or is this a way for you to get old customers off the cheaper dea...

Casual Listener

I currently have spotify unlimited, for which I pay 49 SEK a month. If I take the current offer with spotify premium 2 months free of charge, may I later revert into spotify unlimited, or is this a w...

MattSuda

Spotify Star

485 Views

2 replies

0 likes

Account
Premium
Unlimited
  • 485 Views
  • 2 replies
  • 0 likes

I need to cancel my subscription!

I've tried to cancel my premium subscription for about an hour and nothing has worked ! I've tried on my iPhone, on my MacBook, and surface pro. And this so called subscription page do not exists with the option to cancel the subscription ! I really ...

Newbie

I've tried to cancel my premium subscription for about an hour and nothing has worked ! I've tried on my iPhone, on my MacBook, and surface pro. And this so called subscription page do not exists wit...

MattSuda

Spotify Star

282 Views

1 replies

1 likes

Premium
Subscription
  • 282 Views
  • 1 replies
  • 1 likes

Facebook

when i originally set up free spotify, I did via facebook. I now want to upgrade to premium , but don't want to go via facebook. However every time i try and upgrade it send me to facebook - help!

Newbie

when i originally set up free spotify, I did via facebook. I now want to upgrade to premium , but don't want to go via facebook. However every time i try and upgrade it send me to facebook - help!

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Paysafecard

I want to use the new holiday-deal with "3 months for 0,99€" I bought a Paysafecard for 10€ and when i wanted to use it, i couldn't access to the deal and only to the regular price of 9,99€ per month. Why is that?

Newbie

I want to use the new holiday-deal with "3 months for 0,99€" I bought a Paysafecard for 10€ and when i wanted to use it, i couldn't access to the deal and only to the regular price of 9,99€ per month...

MattSuda

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 9,99€

Hello, your homepage said i get 3 months for 9,99€. So i paid with a giftcard and i only get 1 month? If you can answer in german it would be very helpful. Thank You.

Casual Listener

Hello, your homepage said i get 3 months for 9,99€. So i paid with a giftcard and i only get 1 month? If you can answer in german it would be very helpful. Thank You. 

MattSuda

Spotify Star

826 Views

4 replies

0 likes

  • 826 Views
  • 4 replies
  • 0 likes

Cancelling Premium

I bought myself Spotify Premium for one month, and I'd like to drop it half way through. Is there any way for me to get rid of Premium before it expires?

Regular

I bought myself Spotify Premium for one month, and I'd like to drop it half way through. Is there any way for me to get rid of Premium before it expires?

Jordi

Community Legend

373 Views

1 replies

0 likes

Premium
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to Premium. Unable to access.

I up graded to Premium but cann't access it. I haven't received a confirmation email. I have logged out/deleted and restarted everything and still listed as free.

Newbie

I up graded to Premium but cann't access it.  I haven't received a confirmation email.  I have logged out/deleted and restarted everything and still listed as free.

Jordi

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Help with cancellation!!!!!

I have been trying to figure out how to cancel my premium subscription all week. Here is why I am having trouble: 1) There is no cancellation button anywhere on my spotify account, even on the subscription page. 2) I originally subscribed via the spo...

Casual Listener

I have been trying to figure out how to cancel my premium subscription all week.  Here is why I am having trouble:   1) There is no cancellation button anywhere on my spotify account, e...

thisguy1989

Casual Listener

513 Views

2 replies

0 likes

Account
Premium
Subscription
  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Stuck in "Update details" loop need to unsub!!

Hey guys, wonder if any of you can help my sorry self. Seeing as I have no real point of contact with anyone from spotify, no phone number or anything! I just want to unsubscribe from my £12.99 P/m payment before its withdrawn in January as it is not...

Casual Listener

Hey guys, wonder if any of you can help my sorry self.    Seeing as I have no real point of contact with anyone from spotify, no phone number or anything!    I just want t...

Hadenough_harry

Casual Listener

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

premium

hi! Im trying to upgrade my account but the page doesnt work. I press the botton and nothing happens. There is another way to upgrade? I tried with another browser and in other computer. ( im chilean) . thank you

Newbie

hi! Im trying to upgrade my account but the page doesnt work. I press the botton and nothing happens. There is another way to upgrade? I tried with another browser  and in other comput...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Book promotion help

Hi everybody, we are creating a playlist just for promo our book so i need to know if it's possible and how (not to made the playlist (-; )Thx and if anybody can help us in spanish we will appreciate.

Visitor

Hi everybody, we are creating a playlist just for promo our book so i need to know if it's possible and how (not to made the playlist (-; ) Thx and if anybody can help us in spanish we will apprecia...

Erkan_Yılmaz

Community Legend

320 Views

3 replies

0 likes

Account
Free
Other
Subscription
  • 320 Views
  • 3 replies
  • 0 likes

Solved!! VPN Defender (iOS VPNDefender APP) stops syncing from working

I recently installed VPNDefender on to my iPhone. This routes my traffic through their virtual private network to help keep my data secure and my privacy. However when it is activated the sync functionaly for my offline playlists does not work. Pausi...

Casual Listener

I recently installed VPNDefender on to my iPhone. This routes my traffic through their virtual private network to help keep my data secure and my privacy.   However when it is activated the ...

Davelive

Newbie

5365 Views

4 replies

0 likes

Premium
  • 5365 Views
  • 4 replies
  • 0 likes

Engaño? 0,99 o 9,99?

No entiendo la oferta. Es un engaño?  

Newbie

No entiendo la oferta. Es un engaño?  

Carletrix

Newbie

537 Views

2 replies

0 likes

  • 537 Views
  • 2 replies
  • 0 likes

Can't buy the new 0.99€ promotion

Hi, I'm trying to buy the new .99c promotion from the portuguese store but I always go to a screen that tells "6.99€" instead of the "0,99€". Can you help?

Newbie

Hi,   I'm trying to buy the new .99c promotion from the portuguese store but I always go to a screen that tells "6.99€" instead of the "0,99€". Can you help?

DCSantos90

Newbie

382 Views

2 replies

1 likes

  • 382 Views
  • 2 replies
  • 1 likes

I redeemed gift card but I would like 6 months of Unlimited instead of 3 months Premium subscription

Topic^ I redeemed a gift card. It says that I can choose type of subscription but I wasn''t allowed to do that. It automatically upgraded my account into Premium, which i don't use (I've been using Spotify since a year now). Where I can change that? ...

Casual Listener

Topic^ I redeemed a gift card. It says that I can choose type of subscription but I wasn''t allowed to do that. It automatically upgraded my account into Premium, which i don't use (I've been using...

herrlinkus

Casual Listener

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Subscription and Payments - Update Details button dead

Trying to update my payment details, says I do not have any payment associated with my account. I was subscribed through iTurnes, just cancelled that because why would I pay more than 9.99. When I click on 'update details', I get nothing... EDIT* - J...

Newbie

Trying to update my payment details, says I do not have any payment associated with my account.   I was subscribed through iTurnes, just cancelled that because why would I pay more than 9.99...

264 Views

0 replies

1 likes

Subscription
  • 264 Views
  • 0 replies
  • 1 likes

Getting useless e-mail adverts

Hi, first of all, I don't understand why users of Spotify Unlimited don't have access to the offer three months Premium for the price of one - wouldn't you like to convince me (and others) to upgrade to a service that brings you twice as much money p...

Casual Listener

Hi,   first of all, I don't understand why users of Spotify Unlimited don't have access to the offer three months Premium for the price of one - wouldn't you like to convince me (and others)...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Login problems, facebook account

Hey! Since yesterday, I can't seem to login. I have my spotfiy account connected to my facebook account, but when I click "Login with facebook" (on the web) it says "It seems like you already have a spotfiy account connected to ". How should I interp...

Newbie

Hey!   Since yesterday, I can't seem to login. I have my spotfiy account connected to my facebook account, but when I click "Login with facebook" (on the web) it says "It seems like you alre...

429 Views

0 replies

1 likes

Account
Login
  • 429 Views
  • 0 replies
  • 1 likes

CAN'T LOG IN ON PC

I had no problems with Spotify up until yesterday, when I logged out and wanted to log back in, but it didn' let me (on PC). My username and password were correct and Spotify DID accept them, then seemingly it tried to open itself, but then nothing h...

Newbie

I had no problems with Spotify up until yesterday, when I logged out and wanted to log back in, but it didn' let me (on PC). My username and password were correct and Spotify DID accept them, then se...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes