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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • 11146330189
  • Casual Listener
  • 222606 Views
  • 731 replies
  • 70 likes
  • Account
  • 222606 Views
  • 731 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1111628 Views
  • 118 replies
  • 106 likes
  • Account
  • 1111628 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58730 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58730 Views
  • 61 replies
  • 8 likes

Someone is using my spotify

PlanPremiumCountryNorwayDeviceIphone 6/PCOperating SystemiOS 10, Windows 10 My Question or IssueSomeone has been using my spotify for a while and i have tried to get rid of him by changing password and disconnecting all devices atleast 3 times.. i ha...

  • Newbie
  • Plan Premium Country Norway Device Iphone 6/PC Operating System iOS 10, Windows 10   My Question or Issue Someone has been using my spotify for a while and i have tried to get rid of h...
  • Jose_M
  • Spotify Star
  • 377 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 377 Views
  • 1 replies
  • 1 likes

Solved!! Login on Samsung galaxy watch active

None of please help! I Am brand new to Spotify and I also just bought a Samsung Galaxy watch active. I created my Spotify account on my phone, through the app. I have tried to log into Spotify on my watch and it continues to say invalid password / us...

  • Casual Listener
  • None of please help! I Am brand new to Spotify and I also just bought a Samsung Galaxy watch active. I created my Spotify account on my phone, through the app. I have tried to log into Spotify on my ...
  • Alexaw1170
  • Casual Listener
  • 2402 Views
  • 2 replies
  • 0 likes
  • Login
  • 2402 Views
  • 2 replies
  • 0 likes

We are currently experiencing issues-message

PlanPremium DeviceAndroid My Question or IssueI was just using spotify like an hour ago but then suddenly i was logged out. When i try to log back in it says i am offline but obviously its not the internet since im posting this just fine. I was set t...

  • Visitor
  • Plan Premium   Device Android   My Question or Issue I was just using spotify like an hour ago but then suddenly i was logged out. When i try to log back in it says i am offline but ...
  • OneByBoo
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 272 Views
  • 1 replies
  • 0 likes

30-Day Trial, charged immediately on credit card

Hi All, I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account. CountryCanada Thanks

  • Newbie
  • Hi All,   I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account.   Country Canada   Thanks &n...
  • diorxx
  • Regular
  • 331 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 331 Views
  • 3 replies
  • 0 likes

I keep being logged out

PlanPremiumCountryNorwayDevice(iPhone XR, Huawei P10) Operating System(iOS 10, Android Oreo) My Question or IssueHello. My Spotify keeps being logged out for some reason, and when i try to log in again my password is incorrect, and i need to reset my...

  • Casual Listener
  • Plan Premium Country Norway Device (iPhone XR, Huawei P10)  Operating System (iOS 10, Android Oreo)   My Question or Issue Hello. My Spotify keeps being logged out for some r...
  • OneByBoo
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Password Reset Not Working

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or Issue I have a spotify premium family account with the following username - marzy94. My password seems to have been changed and when I use the reset password...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy A5 Operating System Android My Question or Issue   I have a spotify premium family account with the following username  -...
  • Jose_M
  • Spotify Star
  • 740 Views
  • 3 replies
  • 1 likes
  • Account
  • 740 Views
  • 3 replies
  • 1 likes

Solved!! Account Hacked Help

PlanPremiumCountry: United States Of America DeviceiPhone 10Operating System(iOS 10) My Question or IssueSo I recently got my account (alxeisen) hacked. They somehow managed to change my email and password. I can’t access my account at all what so ev...

  • Newbie
  • Plan Premium Country: United States Of America   Device iPhone 10 Operating System (iOS 10)   My Question or Issue So I recently got my account (alxeisen) hacked. They somehow man...
  • Luan
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 686 Views
  • 1 replies
  • 0 likes

Unrecognised device on connected devices

I have 3 devices appearing when I look at connect to a device.1. My Laptop2. My phone3. Roku 3 I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook log in and it is still appearing. What is it? How is it there? How do I get...

  • Music Fan
  • I have 3 devices appearing when I look at connect to a device. 1. My Laptop 2. My phone 3. Roku 3     I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook l...
  • JamieSmall
  • Music Fan
  • 757 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 757 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How do I find a friend on Spotify if I have their email address but they are not on Facebook?

How do I find a friend on Spotify if I have their email address but they are not on Facebook?

  • Newbie
  • How do I find a friend on Spotify if I have their email address but they are not on Facebook?
  • Peter
  • Spotify Legend
  • 1598883 Views
  • 139 replies
  • 33 likes
  • 1598883 Views
  • 139 replies
  • 33 likes

Superuser Contribution I've forgotten my email and password for my premium account. How can I gain access to my account?

I have a premium account. I have forgotten all my details and can't access my account as my old phone is dead

  • Casual Listener
  •   I have a premium account. I have forgotten all my details and can't access my account as my old phone is dead
  • Jemi
  • Spotify Legend
  • 676 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 676 Views
  • 5 replies
  • 0 likes

Discover weekly, personal picture...

How do you remove your picture from the discover weekly playlist? Im not sure how my picture end up being the cover art of that playlist in the first place...

  • Visitor
  •   How do you remove your picture from the discover weekly playlist? Im not sure how my picture end up being the cover art of that playlist in the first place...
  • user-removed
  • Not applicable
  • 606 Views
  • 6 replies
  • 0 likes
  • Account
  • 606 Views
  • 6 replies
  • 0 likes

My music keeps stopping on dorm wifi, other account playing instead

PlanPremiumCountryUnited StatesDeviceMSI-Stealth-Pro and Samsung Galaxy S9Operating SystemWin10 and AndroidMy Question or IssueI have had Spotify premium since November, and this issue just started a few weeks ago. Sometimes, when I am listening to m...

  • Casual Listener
  • Plan Premium Country United States Device MSI-Stealth-Pro and Samsung Galaxy S9 Operating System Win10 and Android My Question or Issue I have had Spotify premium since November, and this is...
  • dragonainer
  • Casual Listener
  • 404 Views
  • 1 replies
  • 0 likes
  • Other
  • 404 Views
  • 1 replies
  • 0 likes

I am having issues logging in to my account.

I can;t login on my computer and I can only login on my phone when there is no internet connection. I don't have access to the email that I started the account with. I am a premium member and do not want to spend money on an account I can not use. Ho...

  • Visitor
  •   I can;t login on my computer and I can only login on my phone when there is no internet connection. I don't have access to the email that I started the account with. I am a premium member and...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Data leak in Accounts???

Hi, we have a Premium Family Account with different family members. My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version. Suddenly all her playlists are gone and she got playlists in her profile by s...

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  • Newbie
  • Hi,   we have a Premium Family Account with different family members.   My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version.   ...
  • Luan
  • Spotify Star
  • 1721 Views
  • 1 replies
  • 0 likes
  • Account
  • 1721 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Spotify Customer Support

Everytime I visit Spotify help website it got so overwhelming that I ended up giving up as everytime I eneded up in community support rather. Can anybody please give me advise how to contact the customer support of Spotify.

  • Casual Listener
  • Everytime I visit Spotify help website it got so overwhelming that I ended up giving up as everytime I eneded up in community support rather. Can anybody please give me advise how to contact the cust...
  • Luan
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • Premium
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Problem with a Premium Family account

PlanPremiumCountryFranceDeviceXiaomi mi5SOperating SystemAndroid My Question or IssueHello i recently upgrade my Premium account to a Premium family account. However i have an issue with that, beceause my brthoer can't join the account after i send h...

  • Newbie
  • Plan Premium Country France Device Xiaomi mi5S Operating System Android   My Question or Issue Hello i recently upgrade my Premium account to a Premium family account. However i have a...
  • Luan
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
  • 594 Views
  • 1 replies
  • 0 likes

Change language used for account name

PlanPremiumCountryHong Kong DeviceMacBook Air Mid 2013Samsung Galaxy S10+Operating SystemMacOS Sierra 10.12.16Android 9.0 Pie My Question or IssueI was wondering how I can change the language used for the name displayed on my profile page. It origina...

  • Casual Listener
  • Plan Premium Country Hong Kong   Device MacBook Air Mid 2013 Samsung Galaxy S10+ Operating System MacOS Sierra 10.12.16 Android 9.0 Pie   My Question or Issue I was wondering h...
  • Jose_M
  • Spotify Star
  • 580 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 580 Views
  • 3 replies
  • 0 likes

Lost playlists in free account

PlanFree/PremiumCountryUS DevicePixel 3XLOperating SystemAndroid Pie My Question or IssueI had a free account linked to FaceBook with a bunch of playlists. I also had a paid account with virtually no playlists. I connected my paid account to FB now a...

  • Casual Listener
  • Plan Free/Premium Country US   Device Pixel 3XL Operating System Android Pie   My Question or Issue I had a free account linked to FaceBook with a bunch of playlists. I also had ...
  • QualiAwe
  • Composer
  • 676 Views
  • 3 replies
  • 0 likes
  • Account
  • 676 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Name, picture and friends gone

Dear all, I'm using Spotify already since many years, with a pleasure. But since some months many things changed. My name changed into a numberMy profile picture is goneSome of my friends (I still follow) are not shown anymore I already don't have a ...

  • Casual Listener
  • Dear all,   I'm using Spotify already since many years, with a pleasure. But since some months many things changed.    My name changed into a number My profile picture is gone So...
  • ruudburger90
  • Casual Listener
  • 572 Views
  • 4 replies
  • 0 likes
  • Account
  • 572 Views
  • 4 replies
  • 0 likes

Meu spotify está conectado em uma conta de facebook desativada, como recuperar minha conta?

PlanPremiumCountryBrasilDeviceSamsung Galaxy s9+, Operating SystemAndroid Oreo My Question or Issue

  • Visitor
  • Plan Premium Country Brasil Device Samsung Galaxy s9+,  Operating System Android Oreo   My Question or Issue  
  • Brunelicia
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium
  • 253 Views
  • 1 replies
  • 0 likes