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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88773 Views

9 replies

2 likes

Account
Login
  • 88773 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758358 Views

18 replies

29 likes

  • 758358 Views
  • 18 replies
  • 29 likes

My Spotify band page loose over 1000 followers once in a night

Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account.What's happened?( https://open.spotify.com/artist/3kESVpAaFYYBiD35OJRE...

Roadie

Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account. What's happened? ...

AlexIncubus

Roadie

739 Views

2 replies

0 likes

Account
  • 739 Views
  • 2 replies
  • 0 likes

The email address you provided is not associated with an active Spotify account

Hi everyone,i can no longer login to my main spotify account (i'm writing from another account of course), seems that my email address is not associated with an actiev spotify account.I tried to get in touch with spotify support team in a variety of ...

Newbie

Hi everyone, i can no longer login to my main spotify account (i'm writing from another account of course), seems that my email address is not associated with an actiev spotify account. I tried to ...

Luan

Spotify Star

792 Views

1 replies

0 likes

Account
  • 792 Views
  • 1 replies
  • 0 likes

Solved!! No puedo editar mi perfil

Plan freeCountry Chile Device(iPhone 6)Operating System(iOS 10) My Question or IssueCuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "editar perfil" bajo la imagen de perfil, me aparece boton "encontrar amigos".

Music Fan

Plan free Country Chile   Device (iPhone 6) Operating System (iOS 10)   My Question or Issue Cuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "edita...

efebarriga

Music Fan

6939 Views

4 replies

0 likes

Account
  • 6939 Views
  • 4 replies
  • 0 likes

Can't log in (facebook log in issue?)

PlanPremiumCountryGermanyDeviceLg g8s Operating SystemAndroid My Question or IssueI have a new phone and need to log in but i can't remember if i created my account with my email address or with my facebook account that has a different email address....

Casual Listener

  Plan Premium Country Germany Device Lg g8s  Operating System Android   My Question or Issue I have a new phone and need to log in but i can't remember if i created my acco...

Ced998

Casual Listener

762 Views

2 replies

0 likes

Account
Login
  • 762 Views
  • 2 replies
  • 0 likes

Spotify does not connect with Discord

PlanFreeCountryUnited StatesDevicePC BuildOperating SystemWindows 10 My Question or IssueDiscord does not detect when Spotify is playing. I connected it to Discord and followed instructions but it still does not work. My Spotify and Discord names are...

Visitor

Plan Free Country United States Device PC Build Operating System Windows 10   My Question or Issue Discord does not detect when Spotify is playing. I connected it to Discord and follow...

-Kyan-

Composer

760 Views

1 replies

0 likes

Free
  • 760 Views
  • 1 replies
  • 0 likes

email not working to create new account

I’m having a bit of trouble creating a new account on spotify. I created a account with a new email 11 days ago and disabled it right after because for some reason it gave me a random name. I thought it only took 7 days to close an account, but i tri...

Casual Listener

I’m having a bit of trouble creating a new account on spotify. I created a account with a new email 11 days ago and disabled it right after because for some reason it gave me a random name. I thought...

bellebunner

Casual Listener

2231 Views

6 replies

0 likes

Account
  • 2231 Views
  • 6 replies
  • 0 likes

Solved!! How to remove Covid Donate link?

I added a covid donate link on my artist profile but want to remove it now. I can not figure out how to do it! There seems to be no (at least obvious) way to do it. Can anyone help? Thanks!

Regular

I added a covid donate link on my artist profile but want to remove it now. I can not figure out how to do it! There seems to be no (at least obvious) way to do it. Can anyone help? Thanks!

EthanS1

Community Legend

3449 Views

1 replies

0 likes

Other
  • 3449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I following artists that I never followed?

Hi, I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on my taste (which is not accurate) or are they mixing up accou...

Regular

Hi,   I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on ...

Mario

Spotify Legend

6049 Views

1 replies

1 likes

Account
  • 6049 Views
  • 1 replies
  • 1 likes

My account

Hi I have been paying for premium for months now and it's saying I only have a free account I can't seem to cancel the account on Facebook or on Spotify its self if you could help me with this would b great I don't want to cancel my account jst want ...

Visitor

  Hi I have been paying for premium for months now and it's saying I only have a free account I can't seem to cancel the account on Facebook or on Spotify its self if you could help me with th...

OneByBoo

Roadie

444 Views

1 replies

0 likes

Account
Premium
Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Cannot change email address

Hi,I have a problem because I changed my email address and my account was created via Facebook. I have already changed the e-mail address on Facebook, but in Spotify in the account settings it is still the old one and I can't change it (which is in a...

Visitor

Hi, I have a problem because I changed my email address and my account was created via Facebook.   I have already changed the e-mail address on Facebook, but in Spotify in the account setting...

OneByBoo

Roadie

434 Views

1 replies

0 likes

Account
Login
  • 434 Views
  • 1 replies
  • 0 likes

Change of Plan

I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between my plans as my account overview is showing student p...

Casual Listener

I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between m...

OneByBoo

Roadie

673 Views

5 replies

0 likes

Account
  • 673 Views
  • 5 replies
  • 0 likes

Solved!! I can’t edit my profile

I’ve followed the steps found here in the community, but I still can’t edit my profile to change my username.

Casual Listener

I’ve followed the steps found here in the community, but I still can’t edit my profile to change my username.   

OneByBoo

Roadie

3166 Views

5 replies

0 likes

Account
  • 3166 Views
  • 5 replies
  • 0 likes

My name

PlanFreeCountryUSADeviceMacBook Air and iPhone 7Operating Systemnot sure My Question or IssueI want my spotify to display my real name, which is my facebook and selected display name. However, I've tried to connect to facebook multiple times and it s...

Casual Listener

Plan Free Country USA Device MacBook Air and iPhone 7 Operating System not sure   My Question or Issue I want my spotify to display my real name,  which is my facebook and selecte...

hiking34

Casual Listener

461 Views

2 replies

0 likes

Account
  • 461 Views
  • 2 replies
  • 0 likes

Dangerous bug: complete access to account without Email + Password

PlanPremiumCountryGermanyDeviceiPhone 11Operating Systemnewest My Question or IssueI sent a song request via link to a friend of mine. He has no Spotify and was directly sent to the App Store after clicking on the link. After installing Spotify he in...

Music Fan

Plan Premium Country Germany Device iPhone 11 Operating System newest   My Question or Issue I sent a song request via link to a friend of mine. He has no Spotify and was directly sent...

EthanS1

Community Legend

1675 Views

21 replies

0 likes

Account
  • 1675 Views
  • 21 replies
  • 0 likes

Superuser Contribution Connecting 2 different accounts to each other.

I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a new account and continued with it after couple of years until...

Visitor

  I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a ne...

Ver

Spotify Legend

1901 Views

3 replies

1 likes

Account
  • 1901 Views
  • 3 replies
  • 1 likes

Being Charged Twice after account crashed

On March 24th I discovered that my Premium account had stopped working for some reason. NOT due to payment problem. I then proceeded to re-register to Duo as it is only my son and myself. I am now being charged for both. How do I cancel the Premium w...

Visitor

On March 24th I discovered that my Premium account had stopped working for some reason.  NOT due to payment problem.  I then proceeded to re-register to Duo as it is only my son and myself....

OneByBoo

Roadie

406 Views

1 replies

0 likes

Subscription
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Login On Sonos App

PlanPremiumCountry Australia DeviceiMacOperating Systemmac os mojave My Question or Issue Hi there,I'm receiving the following error message when trying to log my spotify account into the Sonos app: "The email and password you entered did not match o...

Casual Listener

Plan Premium Country Australia   Device iMac Operating System mac os mojave   My Question or Issue   Hi there, I'm receiving the following error message when trying to log ...

Xenia

Moderator

2311 Views

3 replies

0 likes

Premium
  • 2311 Views
  • 3 replies
  • 0 likes

Solved!! Spam Emails?

Plan:Premium I received an email from what appeared to be Spotify stating “update your account and get back to enjoying your music.” I logged into the website but did not enter any billing information or other personal info out of suspicion that the ...

Visitor

Plan: Premium   I received an email from what appeared to be Spotify stating “update your account and get back to enjoying your music.” I logged into the website but did not enter any billing...

Emilia_8

Community Legend

4128 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 4128 Views
  • 1 replies
  • 0 likes

Trying to change my display name, there is no "Edit Profile" Option in mobile settings

Plan:FreeCountry:USADevice:iPhone 11 Pro & Macbook Air 13" 2017Operating System:iOS 13.4.5 & MacOS X 10.15.4 My Question or Issue:Like I stated in the title, I'm trying to change my display name. I found this support page which has instructions on ho...

Visitor

Plan: Free Country: USA Device: iPhone 11 Pro & Macbook Air 13" 2017 Operating System: iOS 13.4.5 & MacOS X 10.15.4   My Question or Issue: Like I stated in the title, I'm...

Luan

Spotify Star

512 Views

1 replies

0 likes

Account
Other
  • 512 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Username is numbers and I don't have a Facebook account

Plan: PremiumCountry: Canada DeviceAll DevicesOperating SystemAll operating systems My Question or IssueHello! My username changed to a bunch of numbers because I deleted my Facebook account. I did not realise that deleting my Facebook account would ...

Casual Listener

Plan: Premium Country: Canada   Device All Devices Operating System All operating systems   My Question or Issue Hello! My username changed to a bunch of numbers because I deleted ...

OneByBoo

Roadie

869 Views

4 replies

0 likes

Account
  • 869 Views
  • 4 replies
  • 0 likes