Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83417 Views

29 replies

0 likes

  • 83417 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104446 Views

10 replies

3 likes

Account
Login
  • 104446 Views
  • 10 replies
  • 3 likes

99 cent deal and Family Plan

I'm new to Spotify and signed up for the 99 cents for 3 months plan. But would like to add two family members under the Family Plan. If I do this will I lose the 99 cents for 3 months and be charged the 19.99?

Newbie

I'm new to Spotify and signed up for the 99 cents for 3 months plan. But would like to add two family members under the Family Plan. If I do this will I lose the 99 cents for 3 months and be charged ...

Peter__

Community Legend

1310 Views

1 replies

1 likes

Account
  • 1310 Views
  • 1 replies
  • 1 likes

can i still upgrade?

Im looking into buying a pre-paid spotify subscription but when i log in it says that im "inegliable for this offer because you've previousley signed up for a premium triar or subscriptkon.".The only thing ive ever used was trying a 1month free. Will...

Newbie

Im looking into buying a pre-paid spotify subscription but when i log in it says that im "inegliable for this offer because you've previousley signed up for a premium triar or subscriptkon.". The on...

Peter__

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Help!

I signed up for the 3 month trial for .99 but it said I have to pay $12.99?! Am I being charged the 12.99 or .99?!

Newbie

I signed up for the 3 month trial for .99 but it said I have to pay $12.99?! Am I being charged the 12.99 or .99?!

Peter__

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Student discount not activated

Hello.So I just signed up for Premium using a 10€ giftcard (I'm from Germany).I signed up by trying to get a 3-month Subscription for 0,99€ (this is the german link: https://www.spotify.com/de/purchase/product/premium/?intro-offer=1#__extended-credit...

Newbie

Hello. So I just signed up for Premium using a 10€ giftcard (I'm from Germany). I signed up by trying to get a 3-month Subscription for 0,99€  (this is the german link: https://www.spoti...

Peter__

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Student Discount didn't switch over: HELP!

I got an email with the following message after verifying my ID: "Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify. Please click here to be directed back to Spotify to access you...

Newbie

I got an email with the following message after verifying my ID:   "Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify. ...

Peter__

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Spotify family - same country condition?

Hi. I was decided to use Spotify Family for my niece. Now that I actually got to it, I found out there is condition about living in same country. The problem is, I'm living in Czech republic, while most of the other family members live in Slovakia. N...

Regular

Hi. I was decided to use Spotify Family for my niece. Now that I actually got to it, I found out there is condition about living in same country. The problem is, I'm living in Czech republic, while...

llib

Regular

923 Views

2 replies

0 likes

Account
Premium
Subscription
  • 923 Views
  • 2 replies
  • 0 likes

Solved!! can i buy spotify premium for someone else

I want to buy Spotify premium for my girlfriend for Christmas. I have already spent close to 300 dollars on her. So my question is, how can I buy her the 3 months of Spotify premium for 99 cents? I want to get the 30 dollar ecard option, which at nor...

Casual Listener

I want to buy Spotify premium for my girlfriend for Christmas. I have already spent close to 300 dollars on her. So my question is, how can I buy her the 3 months of Spotify premium for 99 cents? I w...

OviiiOne

Community Legend

2031 Views

1 replies

0 likes

Premium
  • 2031 Views
  • 1 replies
  • 0 likes

Spotify Facebook Activity disappearing.

Whenever I play a song on spotify, it comes up on my Facebook and in my activity long (i.e. says I'm listening to/listened to such and such song) and a few minutes later it simply vanishes....I have NO spotify activity on facebook because everything ...

Casual Listener

Whenever I play a song on spotify, it comes up on my Facebook and in my activity long (i.e. says I'm listening to/listened to such and such song) and a few minutes later it simply vanishes....I have ...

mu2ik

Casual Listener

2049 Views

14 replies

0 likes

Account
Other
  • 2049 Views
  • 14 replies
  • 0 likes

Spotify says I'm in the wrong country and can't change it.

I can't login to spotify because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from Canada. I can't change my country in my profile on my own, because its greyed out,there is no drop do...

Casual Listener

I can't login to spotify because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from Canada. I can't change my country in my profile o...

Merik

Community Legend

1154 Views

3 replies

0 likes

  • 1154 Views
  • 3 replies
  • 0 likes

Ayuda Cambiar mi cuenta de Facebook a Spotify

Question: Hola,me cree mi cuenta a travez de facebook, quisiera saber si se puede cambiar para que sea una cuenta aparte ,y no tener que entrar solo a travez de facebook ,para poder entrar con una cuenta propia,Gracias

Visitor

Question: Hola,me cree mi cuenta a travez de facebook, quisiera saber si se puede cambiar para que sea una cuenta aparte ,y no tener que entrar solo a travez de facebook ,para poder entrar con una cu...

Merik

Community Legend

633 Views

1 replies

0 likes

Account
Login
  • 633 Views
  • 1 replies
  • 0 likes

Solved!! How to go about obtaining the $.99 promotion

I apologize if this issue has already been brought up, however I couldn't really find it when using the search feature.

Here's the deal: I am already subscribed to Spotify under their student discount deal, so I'm paying $5 a month.
The current promo...

Casual Listener

I apologize if this issue has already been brought up, however I couldn't really find it when using the search feature. <br><br>Here's the deal: I am already subscribed to Spotify under t...

OviiiOne

Community Legend

541 Views

3 replies

0 likes

Premium
Subscription
  • 541 Views
  • 3 replies
  • 0 likes

Can I not get 3 month premium for .99?

I upgraded to premium for the 3 month for .99 deal, but they charged me 9.99 for 3 months? Why is this and why is it not the .99? Help!

Newbie

I upgraded to premium for the 3 month for .99 deal, but they charged me 9.99 for 3 months? Why is this and why is it not the .99? Help!

user-removed

Not applicable

537 Views

5 replies

1 likes

  • 537 Views
  • 5 replies
  • 1 likes

Premium

Hei, jeg har epost -snip- og har hatt premium abonement en stund, så skulle jeg koble til Sonos, og fikk det ikke til, nå ser det ut til at jeg har bestilt enda et premium abonoment på meg fra dere ved en feiltagelse. Kan dere sjekke dette opp slik a...

Newbie

Hei, jeg har epost -snip- og har hatt premium abonement en stund, så skulle jeg koble til Sonos, og fikk det ikke til, nå ser det ut til at jeg har bestilt enda et premium abonoment på me...

Merik

Community Legend

325 Views

1 replies

0 likes

Account
Premium
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Song not showing up

Hi, i mainly use spotify to remember cool songs or add them so i remember them easily. so today i add 1 to a new folder this worked great and i go back to another which says 3 songs (which it originally had) but shows 2. i tried windows and android s...

Casual Listener

Hi, i mainly use spotify to remember cool songs or add them so i remember them easily. so today i add 1 to a new folder this worked great and i go back to another which says 3 songs (which it ori...

MattSuda

Spotify Star

2326 Views

3 replies

0 likes

Account
  • 2326 Views
  • 3 replies
  • 0 likes

Solved!! can't unsubscribe from e-mail updates

Hello, When I try to unsubscribe from e-mail updates (by un-checking the box "Please send me Spotify news by e-mail") on my profile page, I get the error 'Another account is already registered with this email address.' Could my account somehow have b...

Casual Listener

Hello,   When I try to unsubscribe from e-mail updates (by un-checking the box "Please send me Spotify news by e-mail") on my profile page, I get the error 'Another account is already regist...

Spammed

Newbie

701 Views

2 replies

0 likes

Account
Subscription
  • 701 Views
  • 2 replies
  • 0 likes

Solved!! signing in

Ok i can sign in through facebook on my laptop, but no way can i sign in on my tv, why is that please, thank you

Newbie

Ok i can sign in through facebook on my laptop, but no way can i sign in on my tv, why is that please, thank you

MattSuda

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Follow: Find Friends not working

Greetings, a newbie to Spotify and have encountered a problem with trying to find friends. I enter the following: spotify:user:johndoe press enter and nothing happens. Don't even get a "not found" response. It's like it doesn't register that i hit en...

Newbie

Greetings,  a newbie to Spotify and have encountered a problem with trying to find friends.  I enter the following:   spotify:user:johndoe   press enter and nothing happen...

Erkan_Yılmaz

Community Legend

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! just paid for the 3 month/0.99 deal

If I cancel the subscription right now, will I still be able to use premium for 3 months? Or do I just have to remember to cancel before my 3 months are up? I'd really rather do it now just so I don't forget in like March and get charged 10x the amou...

Newbie

If I cancel the subscription right now, will I still be able to use premium for 3 months?   Or do I just have to remember to cancel before my 3 months are up?   I'd really...

Liam

Community Legend

583 Views

1 replies

0 likes

Premium
Subscription
  • 583 Views
  • 1 replies
  • 0 likes

Solved!! Created 2 accounts by accident - how to I get help?

I signed up for Spotify Premium in November then a few days later I couldn't work out why it was still asking me to upgrade to premium, so I figured I must have done it wrong. So I re-entered all of my details and had no problems since. Until I check...

Newbie

I signed up for Spotify Premium in November then a few days later I couldn't work out why it was still asking me to upgrade to premium, so I figured I must have done it wrong. So I re-entered all of ...

Josh

Community Legend

509 Views

1 replies

0 likes

Account
  • 509 Views
  • 1 replies
  • 0 likes

Being Charged 3 times?

This month I've been charged 3 times for my spotify premium? I'm very confused as to why this is happening. I'm going to cancel my subscription for awhile and hope maybe that does something. But, If anyone knows why this is happening it'd be nice to ...

Newbie

This month I've been charged 3 times for my spotify premium? I'm very confused as to why this is happening. I'm going to cancel my subscription for awhile and hope maybe that does something. But, If ...

Josh

Community Legend

786 Views

1 replies

0 likes

Account
Premium
Subscription
  • 786 Views
  • 1 replies
  • 0 likes