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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Angela1279
  • Visitor
  • 242694 Views
  • 395 replies
  • 24 likes
  • Account
    Free
  • 242694 Views
  • 395 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12690 Views
  • 6 replies
  • 11 likes
  • Security
  • 12690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527331 Views
  • 989 replies
  • 113 likes
  • Account
  • 527331 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127695 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127695 Views
  • 74 replies
  • 12 likes

purchased Premium but not activated.

Hi. I purchased Premium having had the basic account with ads. I received a confirmation email but it isn't working on any of my Android devices. I used the 30 day free trial a while back and cancelled before I started to be charged so I don't know i...

  • Casual Listener
  • Hi. I purchased Premium having had the basic account with ads. I received a confirmation email but it isn't working on any of my Android devices. I used the 30 day free trial a while back and cancell...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

I have stop using the service

Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop paying for it completely and if I can get my money back...

  • Casual Listener
  • Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop payi...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 4 replies
  • 0 likes

Need to Change Premium to US Student Premium

I am currently a Spotify Premium user, and have the full $9.99 subscription, but I'm a student and realized there's a $4.99 option. I can't figure out how to switch to the student price. I already looked at the FAQ and followed the first steps to try...

  • Visitor
  • I am currently a Spotify Premium user, and have the full $9.99 subscription, but I'm a student and realized there's a $4.99 option. I can't figure out how to switch to the student price.   I...
  • MattSuda
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing and sonos will not play from it either.

I have removed all my devices, changed my password and countless times "Signed out of everywhere" though everytime I try to play anything on it, it pauses and says someone else is using it. Furthermore when I try to play anything from spotify on my s...

  • Casual Listener
  • I have removed all my devices, changed my password and countless times "Signed out of everywhere" though everytime I try to play  anything on it, it pauses and says someone else is using it. Fur...
  • MattSuda
  • Spotify Star
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Do not know password or email account access

Hi, I'm using an account that I've had for many years, having just got Premium for the 0.99p offer. The email account I used to sign up to Spotify has long been deactivated, and I am unable to access it, but I linked my Spotify and Facebook, so for m...

  • Newbie
  • Hi, I'm using an account that I've had for many years, having just got Premium for the 0.99p offer. The email account I used to sign up to Spotify has long been deactivated, and I am unable to access...
  • MattSuda
  • Spotify Star
  • 649 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 649 Views
  • 2 replies
  • 0 likes

Solved!! This track is currently not available in the United Kingdom.

Just trying to play Samsara by Martin Tungevaag returns this error. But if i go to his youtube. He links to this song. Tungevaag & Raaban – Samsara 2015 Please fix it. Just looking at the top played in Sweden. at lease 50% is greyed out.

  • Visitor
  • Just trying to play Samsara by Martin Tungevaag returns this error. But if i go to his youtube. He links to this song.  Tungevaag & Raaban – Samsara 2015 Please fix it. Just looking at ...
  • MattSuda
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Amex card does not work

Hello, I have been trying to get premium for a week now, but my card keeps getting rejected. I know that everything about the card is okay, payment wise. But it gets rejected all the time.. Is it an Amex problem? Because it is the only card I have. B...

  • Newbie
  • Hello, I have been trying to get premium for a week now, but my card keeps getting rejected. I know that everything about the card is okay, payment wise. But it gets rejected all the time.. Is it an ...
  • kbrooksc
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 744 Views
  • 1 replies
  • 0 likes

Paid account is gone

I have had a paid accout for over a year that I logged into with facebook, but now when I login with face book my account is just a free account. My account is on auto pay and you STILL take the money every month. Whats the deal? If you can't fix it ...

  • Newbie
  • I have had a paid accout for over a year that I logged into with facebook, but now when I login with face book my account is just a free account. My account is on auto pay and you STILL take the mone...
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Cannot not update my country (free subscription)

Hi, I have a free spotify subscription and I've recently moved from the UK to New Zealand. I'm trying to update my country since I'm no longer able to use spotify (it's been more then 14 days) but even when following the instructions, I'm unable to d...

  • Newbie
  • Hi,   I have a free spotify subscription and I've recently moved from the UK to New Zealand. I'm trying to update my country since I'm no longer able to use spotify (it's been more then 14 d...
  • OviiiOne
  • Community Legend
  • 528 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 528 Views
  • 2 replies
  • 0 likes

My registration / nickname / login won't work?

Hey there, I'm new to spotify and tried to create my own account. I registered and downloaded the programm to my PC. However I can't get the programm running. First I log in into this one without problems: Then the programm closes either immediately ...

spot1.png spot2.png
  • Casual Listener
  • Hey there,   I'm new to spotify and tried to create my own account. I registered and downloaded the programm to my PC. However I can't get the programm running.   First I log in int...
  • Jordi
  • Community Legend
  • 818 Views
  • 8 replies
  • 0 likes
  • Login
  • 818 Views
  • 8 replies
  • 0 likes

Solved!! HELP - my facebook account connects to a different account

Hey guys, Basically ive had spotify with you guys for quite a few years now, i let my friend a few months back go on my spotify on his device to listen to music, he ended up getting an account and a premium subscription. now everytime i login to spot...

  • Casual Listener
  • Hey guys, Basically ive had spotify with you guys for quite a few years now, i let my friend a few months back go on my spotify on his device to listen to music, he ended up getting an account and ...
  • chtaylor09
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
  • 328 Views
  • 2 replies
  • 0 likes

Solved!! Multiple accounts - can they be joined?

Hi, So I have managed to foolishly create two separate accounts on here. One is through my email and the other is through my Facebook account. One of them is a premium account and the other is just a free account. Also the one that is free has loads ...

  • Visitor
  • Hi, So I have managed to foolishly create two separate accounts on here. One is through my email and the other is through my Facebook account. One of them is a premium account and the other is just...
  • OviiiOne
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Change Premium to student edition

Hello, I just signed up to spotify permium yesterday and paid 9,99 € accidentally because I was in a hurry. The problem is, that I am a student and would like to change to the student edition and pay 4,99€ Is that possible now? Best regards Alexandra

  • Casual Listener
  • Hello,   I just signed up to spotify permium yesterday and paid 9,99 € accidentally because I was in a hurry. The problem is, that I am a student and would like to change to the student ed...
  • MichaelW
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 220 Views
  • 1 replies
  • 0 likes

3 months of premium 99p offer not working - ends tomorrow!

I tried to subscribe to the 3 months for 99p offer i received by email, but when completing the form and filling in my details, its only given me a week subscription. Can you help as the offer expires tomorrow

  • Newbie
  • I tried to subscribe to the 3 months for 99p offer i received by email, but when completing the form and filling in my details, its only given me a week subscription. Can you help as the offer expire...
  • MichaelW
  • Community Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Student discount

Everytime I click on get premium student discount it takes me to profile page, it does something different from the help section. It's not asking me college or anything. It just takes me to the page where it says profile, edit payment info, blah blah...

  • Newbie
  • Everytime I click on get premium student discount it takes me to profile page, it does something different from the help section. It's not asking me college or anything. It just takes me to the page ...
  • OviiiOne
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Discount

Hello, When trying to upgrade to Premium with the student discount it allows me to go through all the steps, but after the last step it shoots me back to the college verification step and makes me start over. Is this an error, or is it not registerin...

  • Newbie
  • Hello,   When trying to upgrade to Premium with the student discount it allows me to go through all the steps, but after the last step it shoots me back to the college verification step and ...
  • OviiiOne
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Can I merge two accounts?

Help please!! Is there a way to merge your facebook account with a regular account so that I don't have to log in through facebook? I do not want the facebook account, but that is where my followers and playlists are. I cannot play it on my computer ...

  • Casual Listener
  • Help please!! Is there a way to merge your facebook account with a regular account so that I don't have to log in through facebook? I do not want the facebook account, but that is where my follower...
  • alexis710
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Can not purchase premium?

Only get's the error: Hoppsan! Det verkar som att din betaltjänst har en dålig dag. Oroa dig inte, inga pengar har dragits. Försök igen med ett annat betalningssätt. "It's seems as if your paymentservice has a bad day. Don't worry, no money was drawn...

  • Gig Goer
  • Only get's the error:  Hoppsan! Det verkar som att din betaltjänst har en dålig dag. Oroa dig inte, inga pengar har dragits. Försök igen med ett annat betalningssätt. "It's seems as if y...
  • MattSuda
  • Spotify Star
  • 1171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1171 Views
  • 1 replies
  • 0 likes

Solved!! accountinformation vs. Klarna (solved)

Hello and thank you for reading! According to my Account Settings: "Your Spotify Premium subscription will be automatically renewed on 2015-02-21. From this moment you pay € 9.99 if you did not cancel the subscription before." According Klarna: Thank...

  • Regular
  • Hello and thank you for reading!   According to my Account Settings: "Your Spotify Premium subscription will be automatically renewed on 2015-02-21. From this moment you pay € 9.99 if you di...
  • Nelemania
  • Regular
  • 509 Views
  • 2 replies
  • 0 likes
  • Account
  • 509 Views
  • 2 replies
  • 0 likes