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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9137 Views
  • 2 replies
  • 9 likes
  • Security
  • 9137 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483089 Views
  • 979 replies
  • 111 likes
  • Account
  • 483089 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211180 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211180 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121071 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121071 Views
  • 72 replies
  • 12 likes

Different duration times....

I have translated the messages from swedish to english.... The dates are the important information.... On page: https://www.spotify.com/se/accounts/subscription/: You are registered for Spotify Premium to 2015-01-28. When this period is finished upda...

  • Newbie
  • I have translated the messages from swedish to english....       The dates are the important information....     On page: https://www.spotify.com/se/accounts/su...
  • MattSuda
  • Spotify Star
  • 246 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 246 Views
  • 2 replies
  • 0 likes

Spotify

My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help

  • Newbie
  • My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Can't login

I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898.

I am unable to login either way. Facebook login tells me my email address is already taken. If I try ...

  • Visitor
  • I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898. <br><br>I am unable to login either wa...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 233 Views
  • 1 replies
  • 0 likes

Can't cancel because of facebook error

Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is cor...

  • Newbie
  • Hi,   today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I a...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Two accounts in one?

Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from facebook, it is still linked. And cause of this he can't lo...

  • Newbie
  • Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from face...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium subscriber trying to get student discount

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...

  • Newbie
  • I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Charged for Spotify! Why?

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

  • Casual Listener
  • I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
  • MattSuda
  • Spotify Star
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Subscription 2 months free

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...

2 meses.jpg
  • Regular
  • Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
  • camillo75
  • Community Legend
  • 717 Views
  • 17 replies
  • 0 likes
  • Subscription
  • 717 Views
  • 17 replies
  • 0 likes

credit card application

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial

  • Casual Listener
  • Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...
  • OviiiOne
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 194 Views
  • 1 replies
  • 0 likes

Reset password

Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...

  • Regular
  • Hey.    I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...
  • JoeThomas
  • Community Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium
  • 451 Views
  • 3 replies
  • 0 likes

Overdraft Fee

Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke to a real person about this, this would have been ...

  • Casual Listener
  • Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke...
  • Mduser3
  • Casual Listener
  • 1298 Views
  • 3 replies
  • 0 likes
  • Account
  • 1298 Views
  • 3 replies
  • 0 likes

Solved!! How do I change from Facebook to an email login?

Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?

  • Visitor
  • Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?
  • user-removed
  • Not applicable
  • 90714 Views
  • 11 replies
  • 1 likes
  • 90714 Views
  • 11 replies
  • 1 likes

cant log in to my premium account anymore

hey guys,for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlists, no albums, etc. I tried to log in on my phone and ot...

  • Newbie
  • hey guys, for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlist...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for£0.99

I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks

  • Casual Listener
  • I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months?   Is the offer over or has it been removed?   Thanks
  • MattSuda
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Country Error

I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this is the case.

  • Visitor
  • I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Free v Premium

A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads. I am now getting ads and being asked to upgrade to premium for £9.99. Is the £4.99 old unlimited what you get now for free (with ads)?

  • Casual Listener
  • A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads.  I am now getting ads and being asked to upgrade to premium for £9.99.  Is the £4.99 old unl...
  • MattSuda
  • Spotify Star
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Spotify doesn't know how to solve my problems

Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 error but nothing. I have also created another gmail and now spotify is w...

  • Newbie
  • Hi guys!   I,m having a few problems with my spotify account.   Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 ...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 412 Views
  • 8 replies
  • 0 likes

Solved!! Unsubscribing and days left of subscription

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited started the 15th of january, and it will renew the 15th of february. I...

  • Newbie
  • Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want  this to be my last month of subscriptions. Let's say my month of Unlimited  start...
  • MattSuda
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

changing from a facebook account to a spotify account

Hello, Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify account so my facebook account can stay deactivated?

  • Newbie
  •   Hello,   Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify a...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Change credit card?

Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the option to change in my mind, be obliged to give me a sol...

  • Newbie
  • Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the optio...
  • MattSuda
  • Spotify Star
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes