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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168465 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168465 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11272 Views
  • 6 replies
  • 11 likes
  • Security
  • 11272 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514719 Views
  • 986 replies
  • 112 likes
  • Account
  • 514719 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125806 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125806 Views
  • 74 replies
  • 12 likes

e gift card with paysafe

i dont find the option to buy the e gift card with paysafe ? help please

  • Casual Listener
  • i dont find the option to buy the e gift card with paysafe ? help please
  • OviiiOne
  • Community Legend
  • 979 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 979 Views
  • 6 replies
  • 0 likes

Account Disconnected

Hi There, My account was originally connected to facebook, however for some reason it has now made a new account that claims to be the one connected to facebook, and my old one is now called 1155999522. Could someone at spotify please help me access ...

  • Casual Listener
  • Hi There,   My account was originally connected to facebook, however for some reason it has now made a new account that claims to be the one connected to facebook, and my old one is now call...
  • masc
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Premium ended somehow? Now I have an invoice of 12.99 from iTunes?

Hi, I had premium now for more than 1 year. Somehow it ended this month? I tried to re-acfivate it via iTunes but now I paid 12.99 and not 9.99? How can I cancle this and get the 9.99€ subscription back? Thanks for quick help? BR, Daniel

  • Newbie
  • Hi,   I had premium now for more than 1 year. Somehow it ended this month? I tried to re-acfivate it via iTunes but now I paid 12.99 and not 9.99? How can I cancle this and get the 9.99€ sub...
  • MattSuda
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Premium student payment just with gift cards ?

hi there, i want to try spotify premium for one year - with the student package. right now, im using spotify free, it works fine. for the premium package, i dont want to enter any credit cards or paypal informations - i just want to go to buy 60€ for...

  • Casual Listener
  • hi there,   i want to try spotify premium for one year - with the student package. right now, im using spotify free, it works fine. for the premium package, i dont want to enter any credit c...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Trying To Switch From Premium to Student

Hi, I am trying to switch from my current Premium account to a Student Premium account, but when I go to the student page and click on "get premium", it just takes me directly to my account page instead of to the page where I am supposed to verify th...

  • Newbie
  • Hi,   I am trying to switch from my current Premium account to a Student Premium account, but when I go to the student page and click on "get premium", it just takes me directly to my accoun...
  • MattSuda
  • Spotify Star
  • 1821 Views
  • 6 replies
  • 2 likes
  • 1821 Views
  • 6 replies
  • 2 likes

Error when trying to pay for student premium

After signing in and completeing the student verification process, and entering my credit card information spotify encounters an error, and is unable to process my request. Please help

  • Newbie
  • After signing in and completeing the student verification process, and entering my credit card information spotify encounters an error, and is unable to process my request. Please help
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

user neame

How can I retrieve my user name for Spotify?

  • Newbie
  • How can I retrieve my user name for Spotify?
  • MattSuda
  • Spotify Star
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Solved!! Student Discount Issues

I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted premium account have not been helpful. Rather than ...

  • Casual Listener
  • I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted ...
  • MattSuda
  • Spotify Star
  • 2285 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 2285 Views
  • 5 replies
  • 1 likes

Different duration times....

I have translated the messages from swedish to english.... The dates are the important information.... On page: https://www.spotify.com/se/accounts/subscription/: You are registered for Spotify Premium to 2015-01-28. When this period is finished upda...

  • Newbie
  • I have translated the messages from swedish to english....       The dates are the important information....     On page: https://www.spotify.com/se/accounts/su...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 289 Views
  • 2 replies
  • 0 likes

Spotify

My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help

  • Newbie
  • My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Can't login

I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898.

I am unable to login either way. Facebook login tells me my email address is already taken. If I try ...

  • Visitor
  • I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898. <br><br>I am unable to login either wa...
  • MattSuda
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 261 Views
  • 1 replies
  • 0 likes

Can't cancel because of facebook error

Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is cor...

  • Newbie
  • Hi,   today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I a...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Two accounts in one?

Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from facebook, it is still linked. And cause of this he can't lo...

  • Newbie
  • Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from face...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Premium subscriber trying to get student discount

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...

  • Newbie
  • I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Charged for Spotify! Why?

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

  • Casual Listener
  • I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
  • MattSuda
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Subscription 2 months free

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...

2 meses.jpg
  • Regular
  • Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
  • camillo75
  • Community Legend
  • 775 Views
  • 17 replies
  • 0 likes
  • Subscription
  • 775 Views
  • 17 replies
  • 0 likes

credit card application

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial

  • Casual Listener
  • Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...
  • OviiiOne
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

Reset password

Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...

  • Regular
  • Hey.    I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...
  • JoeThomas
  • Community Legend
  • 508 Views
  • 3 replies
  • 0 likes
  • Premium
  • 508 Views
  • 3 replies
  • 0 likes