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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 256638 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 256638 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12893 Views
  • 6 replies
  • 11 likes
  • Security
  • 12893 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528281 Views
  • 989 replies
  • 113 likes
  • Account
  • 528281 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127868 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127868 Views
  • 74 replies
  • 12 likes

Premium subscriber trying to get student discount

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...

  • Newbie
  • I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Charged for Spotify! Why?

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

  • Casual Listener
  • I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!
  • MattSuda
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Subscription 2 months free

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...

2 meses.jpg
  • Regular
  • Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...
  • camillo75
  • Community Legend
  • 798 Views
  • 17 replies
  • 0 likes
  • Subscription
  • 798 Views
  • 17 replies
  • 0 likes

credit card application

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial

  • Casual Listener
  • Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...
  • OviiiOne
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

Reset password

Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...

  • Regular
  • Hey.    I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...
  • JoeThomas
  • Community Legend
  • 526 Views
  • 3 replies
  • 0 likes
  • Premium
  • 526 Views
  • 3 replies
  • 0 likes

Overdraft Fee

Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke to a real person about this, this would have been ...

  • Casual Listener
  • Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke...
  • Mduser3
  • Casual Listener
  • 1346 Views
  • 3 replies
  • 0 likes
  • Account
  • 1346 Views
  • 3 replies
  • 0 likes

Solved!! How do I change from Facebook to an email login?

Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?

  • Visitor
  • Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?
  • user-removed
  • Not applicable
  • 93347 Views
  • 11 replies
  • 1 likes
  • 93347 Views
  • 11 replies
  • 1 likes

cant log in to my premium account anymore

hey guys,for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlists, no albums, etc. I tried to log in on my phone and ot...

  • Newbie
  • hey guys, for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlist...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for£0.99

I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks

  • Casual Listener
  • I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months?   Is the offer over or has it been removed?   Thanks
  • MattSuda
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Country Error

I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this is the case.

  • Visitor
  • I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Free v Premium

A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads. I am now getting ads and being asked to upgrade to premium for £9.99. Is the £4.99 old unlimited what you get now for free (with ads)?

  • Casual Listener
  • A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads.  I am now getting ads and being asked to upgrade to premium for £9.99.  Is the £4.99 old unl...
  • MattSuda
  • Spotify Star
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Spotify doesn't know how to solve my problems

Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 error but nothing. I have also created another gmail and now spotify is w...

  • Newbie
  • Hi guys!   I,m having a few problems with my spotify account.   Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 ...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 470 Views
  • 8 replies
  • 0 likes

Solved!! Unsubscribing and days left of subscription

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited started the 15th of january, and it will renew the 15th of february. I...

  • Newbie
  • Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want  this to be my last month of subscriptions. Let's say my month of Unlimited  start...
  • MattSuda
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

changing from a facebook account to a spotify account

Hello, Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify account so my facebook account can stay deactivated?

  • Newbie
  •   Hello,   Ive deactivated my facebook account before realising it was connected with my premium spotify account, Is there a way of transfering my premium account to a new spotify a...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

Change credit card?

Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the option to change in my mind, be obliged to give me a sol...

  • Newbie
  • Dear, along with greet, inform you that I have an account in the country of Chile, and I can not make change in the credit card, since he had signed is outdated, this that does not leave me the optio...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

He borrado mi cuenta de facebook y he perdido mi spotify premium

Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una gratis de nuevo. Y he encontrado mi perfil premium de s...

  • Newbie
  • Hola, he borrado mi cuenta de facebook y automáticamente ha borrado mis datos de mi Spotify Premium. Y he vuelto a abrir mi mismo facebook pero ya no tengo mi cuenta premium en Spotify, sino una grat...
  • MattSuda
  • Spotify Star
  • 856 Views
  • 2 replies
  • 0 likes
  • 856 Views
  • 2 replies
  • 0 likes

Solved!! People can't listen to my playlist?

Hey, I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playlist and everything is public, nothing private. Any ideas? BTW: I have Spoti...

  • Newbie
  • Hey,   I am quite new to Spotify and I tried to show my friends this Playlist: Hacki Problem: they can't listen to it? I don't know what I have to do now.. I created a new Playl...
  • MattSuda
  • Spotify Star
  • 6209 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 6209 Views
  • 2 replies
  • 0 likes

Why have I been charged 10 dollars every two weeks?

I love spotify and I wish I didn't have to cancel my subscription but while checking my bank account, I noticed I was being charged every two weeks. I only have one subscription. I hope I get a refund for the months I was charged twice and now I'm le...

  • Newbie
  • I love spotify and I wish I didn't have to cancel my subscription but while checking my bank account, I noticed I was being charged every two weeks. I only have one subscription. I hope I get a refun...
  • MattSuda
  • Spotify Star
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

No longer a facebook user

Hi.. I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook. Any way around this? Thank You!

  • Newbie
  • Hi..   I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook.  Any way ar...
  • MattSuda
  • Spotify Star
  • 463 Views
  • 3 replies
  • 1 likes
  • 463 Views
  • 3 replies
  • 1 likes

Solved!! Highschool

I know college students can get a subscription for $5 a month instead of $10 and I was wondering if some one attending highschool would receive the same deal

  • Newbie
  • I know college students can get a subscription for $5 a month instead of $10 and I was wondering if some one attending highschool would receive the same deal
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes