Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76589 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94539 Views
9 replies
2 likes
Hi! I would like order a gift card for christmas but I don't have the recipient email. If I enter one of my email address in the field recipient email, will my friend be able to use this card with one of his email address? Thanks!
Hi! I would like order a gift card for christmas but I don't have the recipient email. If I enter one of my email address in the field recipient email, will my friend be able to use this card with ...
Newbie
1555 Views
2 replies
0 likes
I signed up for three months for 0.99...but got charged 9.99.
I signed up for three months for 0.99...but got charged 9.99.
Not applicable
286 Views
1 replies
0 likes
Hi there Myself and my wife currently have 2 separate Spotify accounts. I want to upgrade to a family subscription for myself +2 members so that myself, my wife and my daughter can each have their own accounts for the same price as having 2 separate ...
Hi there Myself and my wife currently have 2 separate Spotify accounts. I want to upgrade to a family subscription for myself +2 members so that myself, my wife and my daughter ...
Not applicable
290 Views
1 replies
0 likes
Hello sorry but im really pissed at the moment, i bought me an 3 months giftcard with "sofortüberweisung". After i payed the 29,97 Euro i got he message from "sofortüberweisung" that everything went succsessfully and then i returned back to the spoti...
Hello sorry but im really pissed at the moment, i bought me an 3 months giftcard with "sofortüberweisung". After i payed the 29,97 Euro i got he message from "sofortüberweisung" that every...
Not applicable
251 Views
1 replies
0 likes
Hi, I sent an email to Spotify support two days ago and have not received a resonse (Case # 02179745). I enter my user name but do not recieve an email. If I enter my email address it tells me I must loging with facebook. I must have tried Spotify wi...
Hi, I sent an email to Spotify support two days ago and have not received a resonse (Case # 02179745). I enter my user name but do not recieve an email. If I enter my email addr...
Not applicable
243 Views
1 replies
0 likes
I recieved email from PayPal with 1 + 2 months bonus. But how can I redeem that, If I already have active subscription?
I recieved email from PayPal with 1 + 2 months bonus. But how can I redeem that, If I already have active subscription?
Not applicable
1422 Views
10 replies
2 likes
I removed Spotify App from Facebook. Afterwards I noticed that I need Facbook to log in into Spotify. So I decided to log in with Facebook again. Everything should be as before. But now I have a new Profile ID. How can I log in with my old Profile ID...
I removed Spotify App from Facebook. Afterwards I noticed that I need Facbook to log in into Spotify. So I decided to log in with Facebook again. Everything should be as before. But now I have a ...
Not applicable
238 Views
1 replies
0 likes
Living in Germany, i would like to buy a one-year student subscription as a gift for my brother who lives in the US. Is there a feasible way to do that? Thanks for any advice!
Living in Germany, i would like to buy a one-year student subscription as a gift for my brother who lives in the US. Is there a feasible way to do that? Thanks for any advice!
Not applicable
232 Views
1 replies
0 likes
Hi, I did buy a Spotify card in a store and tried to upgrade my account to premium. Something went wrong and I received 2 months unlimited. This is not what I want because I like to use spotify on my iPhone. So I bought a second Spotify card for 10 b...
Hi, I did buy a Spotify card in a store and tried to upgrade my account to premium. Something went wrong and I received 2 months unlimited. This is not what I want because I like to use sp...
Not applicable
924 Views
3 replies
0 likes
I have a Premium Spotify account but its linked with my Facebook password. Now i want to delete my Facebook account without losing my Spotify permium account. Does anyone have an solution?
I have a Premium Spotify account but its linked with my Facebook password. Now i want to delete my Facebook account without losing my Spotify permium account. Does anyone have an solution?
Community Legend
398 Views
1 replies
0 likes
When I try tp log in it says my country doesn't match the one in my profile. However, my profile says USA, my computer IP address is in the US and I'm in physically in MN. What else can I do?
When I try tp log in it says my country doesn't match the one in my profile. However, my profile says USA, my computer IP address is in the US and I'm in physically in MN. What else can I do?
Not applicable
495 Views
1 replies
0 likes
I have a typo in my user name. Do not see any means of editing. How do I fix this?
I have a typo in my user name. Do not see any means of editing. How do I fix this?
Community Legend
539 Views
1 replies
0 likes
Hi, if I buy a 1 month e-card as a gift for my friend before the 31st of December, will he get 2 free months, or is that only available for self-subscriptions? Thanks in advance.
Hi, if I buy a 1 month e-card as a gift for my friend before the 31st of December, will he get 2 free months, or is that only available for self-subscriptions? Thanks in advance. 🙂
Community Legend
430 Views
1 replies
0 likes
hello, I'm unable to login to my Premium account which is still being charged monthly. I tried logging in and resetting password but it never sends me an email. I then created a new account with my facebook login, which uses my SAME personal email ad...
hello, I'm unable to login to my Premium account which is still being charged monthly. I tried logging in and resetting password but it never sends me an email. I then cre...
Not applicable
330 Views
3 replies
0 likes
I'm having issues logging in to my account. Passwords is not accepted. I have contacted Spotify 4 times now. No help! They send me a reset button link....doesn't work. Says its an invalid link. I hop onto this site and I see a LOT of people having th...
I'm having issues logging in to my account. Passwords is not accepted. I have contacted Spotify 4 times now. No help! They send me a reset button link....doesn't work. Says its an invalid link. &...
Not applicable
275 Views
1 replies
0 likes
My credit card has been charged $12.99 even after I cancelled my supposed "free" 30 day trI also. I used spotify for a week then cancelled my free trial and deleted application from my phone onlyesterday to find I have still been charged. How do I ge...
My credit card has been charged $12.99 even after I cancelled my supposed "free" 30 day trI also. I used spotify for a week then cancelled my free trial and deleted application from my phone onlyest...
Not applicable
215 Views
1 replies
0 likes
can anyone help? i have just had spotify updated, after update i have to enter user-name when logging in all the time. after a few times this gets rather annoying, but before up date the user was automaticaly there and i just had to enter my password...
can anyone help? i have just had spotify updated, after update i have to enter user-name when logging in all the time. after a few times this gets rather annoying, but before up date the user was aut...
Regular
610 Views
9 replies
0 likes
Everytime I try and log into my facebook on the Spotify app, it says "Login failed Error: com.facebook.sdk,5" and I have tried everything, updating, checking my facebook settings...HELP!
Everytime I try and log into my facebook on the Spotify app, it says "Login failed Error: com.facebook.sdk,5" and I have tried everything, updating, checking my facebook settings...HELP!
Not applicable
1003 Views
1 replies
0 likes
How do I disconnect Facebook - when i originally signed up I used my Facebook login - I would now prefer to have spotify completely separate from Facebook - how do I do this?
How do I disconnect Facebook - when i originally signed up I used my Facebook login - I would now prefer to have spotify completely separate from Facebook - how do I do this?
Not applicable
403 Views
1 replies
0 likes
Hej jeg kom ved et uheld til ataktivere den gratis uge med premium, da jeg i forvejen har et musik program tilsvarende jeres, er jeg ikke interesseret, hvordan afmelder jeg programmet igen? Mvh. Jens-Kristian Jensen
Hej jeg kom ved et uheld til ataktivere den gratis uge med premium, da jeg i forvejen har et musik program tilsvarende jeres, er jeg ikke interesseret, hvordan afmelder jeg programmet igen? Mvh. Jen...
Casual Listener
365 Views
1 replies
0 likes
