Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287407 Views

529 replies

34 likes

Account
Free
  • 287407 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13624 Views

6 replies

11 likes

Security
  • 13624 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540257 Views

990 replies

114 likes

Account
  • 540257 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129600 Views

74 replies

12 likes

Account
Login
Premium
  • 129600 Views
  • 74 replies
  • 12 likes

user neame

How can I retrieve my user name for Spotify?

Newbie

How can I retrieve my user name for Spotify?

MattSuda

Spotify Star

209 Views

2 replies

0 likes

  • 209 Views
  • 2 replies
  • 0 likes

Solved!! Student Discount Issues

I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted premium account have not been helpful. Rather than ...

Casual Listener

I have had a premium account for a month, and wished to apply the student discount to my account before the end of my trial period. However, the directions provided by Spotify to set up a discounted ...

MattSuda

Spotify Star

2350 Views

5 replies

1 likes

Subscription
  • 2350 Views
  • 5 replies
  • 1 likes

Different duration times....

I have translated the messages from swedish to english.... The dates are the important information.... On page: https://www.spotify.com/se/accounts/subscription/: You are registered for Spotify Premium to 2015-01-28. When this period is finished upda...

Newbie

I have translated the messages from swedish to english....       The dates are the important information....     On page: https://www.spotify.com/se/accounts/su...

MattSuda

Spotify Star

304 Views

2 replies

0 likes

Premium
Subscription
  • 304 Views
  • 2 replies
  • 0 likes

Spotify

My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help

Newbie

My spotify doesn't work properly. My playlists don't appear. Some of my saved albums work but when I play a song it will stop playing at an arbitrary moment. Please help

MattSuda

Spotify Star

265 Views

1 replies

0 likes

Premium
  • 265 Views
  • 1 replies
  • 0 likes

Can't login

I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898.

I am unable to login either way. Facebook login tells me my email address is already taken. If I try ...

Visitor

I submitted a support request on Jan 8th but haven't received a response. I had to create a dummy account just to post this.Spotify Case # 02286898. <br><br>I am unable to login either wa...

MattSuda

Spotify Star

274 Views

1 replies

0 likes

Account
Login
  • 274 Views
  • 1 replies
  • 0 likes

Can't cancel because of facebook error

Hi, today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is cor...

Newbie

Hi,   today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal. It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I a...

MattSuda

Spotify Star

229 Views

1 replies

0 likes

Account
Premium
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Two accounts in one?

Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from facebook, it is still linked. And cause of this he can't lo...

Newbie

Hi! Im having a very strange problem. When im logged on, my boyfriends facebook is linked. Even when ive disconnected from facebook on my spotify and when he has removed the application from face...

MattSuda

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Premium subscriber trying to get student discount

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, click Get Premium, enter existing username and passwo...

Newbie

I've been a premium subscriber and recently discovered the student rate available to me as a college student. I've followed all of the steps from the FAQ ckearly. Log out, go to student rate page, cl...

MattSuda

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Charged for Spotify! Why?

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

Casual Listener

I have never signed up for a Spotify's services, yet I just discovered I was charged $9.99 on one of my credit cards. I have never put any of my CC info into Spotify. Please help!

MattSuda

Spotify Star

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Subscription 2 months free

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App.I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade you...

Regular

Hi guys! my name is Ignacio from Chile, Sudamerica. I got a question, what happen with this picture? This notification reach to my cellphone through the Spotify App. I mean.. It says: "Just 2 da...

camillo75

Community Legend

805 Views

17 replies

0 likes

Subscription
  • 805 Views
  • 17 replies
  • 0 likes

credit card application

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like to join the free 30 day premium trial

Casual Listener

Your credit application Won't let me enter my month and year. it accepts everything else but the month and year. is there any way to call you or contact you and give you this information I would like...

OviiiOne

Community Legend

226 Views

1 replies

0 likes

Account
Free
Premium
  • 226 Views
  • 1 replies
  • 0 likes

Reset password

Hey. I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one friend knows it and he isn't using it. Could it be someone trying to ...

Regular

Hey.    I receive one or two e-mails from spotify per month regarding the option to reset my password. Should I be worried? My password is pretty much impossible to decipher, only one f...

JoeThomas

Community Legend

545 Views

3 replies

0 likes

Premium
  • 545 Views
  • 3 replies
  • 0 likes

Overdraft Fee

Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke to a real person about this, this would have been ...

Casual Listener

Because of spotify I was charged a 29$ overdraft fee. I asked if they could cover it and the employee who responded only refunded the cost of the subscription. Why is there no phone number if I spoke...

Mduser3

Casual Listener

1356 Views

3 replies

0 likes

Account
  • 1356 Views
  • 3 replies
  • 0 likes

Solved!! How do I change from Facebook to an email login?

Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?

Visitor

Is it possible to change the way that I log in? I currently use the "Log in with Facebook" option, but I'd like to change to an email and password. Is there any way to do that?

user-removed

Not applicable

93729 Views

11 replies

1 likes

  • 93729 Views
  • 11 replies
  • 1 likes

cant log in to my premium account anymore

hey guys,for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlists, no albums, etc. I tried to log in on my phone and ot...

Newbie

hey guys, for some reason I got logged out of my premium accout. when I then tried to log in via facebook (as usual) all my account data seemed to be removed - no premium subscription, no playlist...

MattSuda

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for£0.99

I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months? Is the offer over or has it been removed? Thanks

Casual Listener

I am trying to redeem this offer however when it takes me to the payment page it's saying £9.99 for 3 months?   Is the offer over or has it been removed?   Thanks

MattSuda

Spotify Star

356 Views

3 replies

0 likes

  • 356 Views
  • 3 replies
  • 0 likes

Country Error

I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this is the case.

Visitor

I'm very recently getting an error that the country I'm in does not match up with the country in my account. I have a UK account and I've only ever used Spotify in the UK so I don't see why this...

MattSuda

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Free v Premium

A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads. I am now getting ads and being asked to upgrade to premium for £9.99. Is the £4.99 old unlimited what you get now for free (with ads)?

Casual Listener

A few years back i opted for Spotify Unlimited for £4.99 which gave me unlimited use and no ads.  I am now getting ads and being asked to upgrade to premium for £9.99.  Is the £4.99 old unl...

MattSuda

Spotify Star

567 Views

3 replies

0 likes

  • 567 Views
  • 3 replies
  • 0 likes

Spotify doesn't know how to solve my problems

Hi guys! I,m having a few problems with my spotify account. Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 error but nothing. I have also created another gmail and now spotify is w...

Newbie

Hi guys!   I,m having a few problems with my spotify account.   Yesterday I changed my facebook password and spotify is no longer working, I have tryied everything related with 404 ...

MattSuda

Spotify Star

470 Views

8 replies

0 likes

Account
Login
Premium
Subscription
  • 470 Views
  • 8 replies
  • 0 likes

Solved!! Unsubscribing and days left of subscription

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want this to be my last month of subscriptions. Let's say my month of Unlimited started the 15th of january, and it will renew the 15th of february. I...

Newbie

Hello, I have a question about subcriptions. I am currently subscripted to Spotify unlimited, but i want  this to be my last month of subscriptions. Let's say my month of Unlimited  start...

MattSuda

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes