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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290876 Views

529 replies

34 likes

Account
Free
  • 290876 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13678 Views

6 replies

11 likes

Security
  • 13678 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541103 Views

990 replies

115 likes

Account
  • 541103 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129659 Views

74 replies

12 likes

Account
Login
Premium
  • 129659 Views
  • 74 replies
  • 12 likes

Student Card issue (NUS Extra)

So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card. Ive added my card number, my date of birth and then it asks me for my password. Ive typed in my password pressed continue and then n...

Visitor

So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card.    Ive added my card number, my date of birth and then it asks me f...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

Windows
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Can I have a global receipt for all my paiements ?

Hi, I would like to get a receipt or an invoice for all my spotify transaction and not one for eatch months. Thanks. Karl

Casual Listener

Hi,   I would like to get a receipt or an invoice for all my spotify transaction and not one for eatch months. Thanks.   Karl

MattSuda

Spotify Star

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

Solved!! Prevent my Spotify-Account from being shown as a Google search result

Hi there, I just noticed that when somebody searches for my name on google my spotify account comes up. For professional reasons I don't want this to happen. In most social networks / services there is a select option to control if the profile is fou...

Casual Listener

Hi there,   I just noticed that when somebody searches for my name on google my spotify account comes up.   For professional reasons I don't want this to happen.    In...

MattSuda

Spotify Star

9328 Views

5 replies

2 likes

Account
Other
  • 9328 Views
  • 5 replies
  • 2 likes

Spotify premium code

Good morning, a friend has given me a premium code and spotify says I can not use it, as I already have a premium account. How can I use the budget so I don't loose it? Yours,

Newbie

Good morning, a friend has given me a premium code and spotify says I can not use it, as I already have a premium account. How can I use the budget so I don't loose it? Yours,

MattSuda

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Student discount not applying to my account!

I have been trying to upgrade my premium subscription to student. Every time I go to the student discount page and log in, it just takes me to my account and does not add the discount. Help would be much appreciated...

Newbie

I have been trying to upgrade my premium subscription to student.    Every time I go to the student discount page and log in, it just takes me to my account and does not add the discoun...

MattSuda

Spotify Star

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

Unable to upgrade to Premium.

I have been trying to upgrade my Free account to premium for the past hour; and every time that I enter my card information and click on the Free Premium for 30 Day button I receive an error message that simply says "oops there appears to be a proble...

Casual Listener

I have been trying to upgrade my Free account to premium for the past hour; and every time that I enter my card information and click on the Free Premium for 30 Day button I receive an error message ...

MattSuda

Spotify Star

1462 Views

3 replies

0 likes

  • 1462 Views
  • 3 replies
  • 0 likes

Solved!! I have problem when i wanto upgrade my account

Sorry for my english , i´m from Uruguay but my debit card is from Canada... from Paxum Company... the card is Mastercard I haven´t upgrade my spotify to premium.... any solution??? thanks

Casual Listener

Sorry for my english , i´m from Uruguay but my debit card is from Canada... from Paxum Company... the card is Mastercard   I haven´t upgrade my spotify to premium....   any solution...

MattSuda

Spotify Star

390 Views

5 replies

0 likes

  • 390 Views
  • 5 replies
  • 0 likes

Solved!! Updating Payment Details without purchasing Premium

Good day, I am a Norwegian having just started my undergraduate degree at a U.S. university. I want to take advantage of the 50% student discount for Premium, and therefore need to change my payment details from my Norwegian card to an American card....

Casual Listener

Good day,   I am a Norwegian having just started my undergraduate degree at a U.S. university. I want to take advantage of the 50% student discount for Premium, and therefore need to change ...

MattSuda

Spotify Star

347 Views

3 replies

0 likes

  • 347 Views
  • 3 replies
  • 0 likes

Can't get Spotify "unlimited"?

Hello Forum. I got Spotify yesterday. As you would guess I can't stand the adverts, but how can I upgrade to "unlimited" version which my girlfriend has? I don't have a cellphone with music player, so I only need access to a Spotify with no commercia...

Casual Listener

Hello Forum.   I got Spotify yesterday. As you would guess I can't stand the adverts, but how can I upgrade to "unlimited" version which my girlfriend has? I don't have a cellphone with musi...

MattSuda

Spotify Star

1121 Views

8 replies

0 likes

Account
Unlimited
  • 1121 Views
  • 8 replies
  • 0 likes

Can't connect to facebook nor reset my password

Spotify keeos telling me that my username/password are incorrect, plus when i try to reset my password, tells me my email is not associated to an actual account. Inhave a premium acc and up until 3 dayas ago, spotify was working just fine on both my ...

Casual Listener

Spotify keeos telling me that my username/password are incorrect, plus when i try to reset my password, tells me my email is not associated to an actual account. Inhave a premium acc and up until 3 d...

MattSuda

Spotify Star

461 Views

4 replies

0 likes

Account
Login
Other
Premium
  • 461 Views
  • 4 replies
  • 0 likes

Se désabonner sur itunes store

Bonjour je veux savoir comment on fais pour se désabonner a partir de l'itunes store ?

Newbie

Bonjour je veux savoir comment on fais pour se désabonner a partir de l'itunes store ?

MattSuda

Spotify Star

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Can't log in!

Hi, I tried logging in on my new phone and they said that I've already created an account with this address. But I was logging in, not signing up. I've already tried deleting the app/logging out from my computer account, but I still can't log in.

Newbie

Hi, I tried logging in on my new phone and they said that I've already created an account with this address. But I was logging in, not signing up. I've already tried deleting the app/logging out from...

MattSuda

Spotify Star

356 Views

3 replies

0 likes

  • 356 Views
  • 3 replies
  • 0 likes

Can't update payment details for student discount

I have a FREE account, linked to an italian PayPal Account. I just started studying at a US University (USC) and I'd like to take advantage of the premium student discount. Problem is, when I try to purchase the subscirption at this page https://www....

Newbie

I have a FREE account, linked to an italian PayPal Account. I just started studying at a US University (USC) and I'd like to take advantage of the premium student discount.   Problem is, w...

MattSuda

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Forgotten Username

I pay for a premium account but after replacing my phone I can't log into my spotify account, I don't know what my username was. Please help! I'm paying premium but not being able to use it! Iv contacted by email to try and sort it out a few times, b...

Regular

I pay for a premium account but after replacing my phone I can't log into my spotify account, I don't know what my username was. Please help! I'm paying premium but not being able to use it! Iv conta...

MattSuda

Spotify Star

873 Views

13 replies

0 likes

Account
  • 873 Views
  • 13 replies
  • 0 likes

Can't use 3-month promo with 10 euro gift card

Hello, I wanted to use the 3-month promo and bought 10-euro gift card. Instead of letting me use promo, it instantly gave me promo with usual price for 1 month. Instead, I want 3-month promo and rest of the money left for future premium time. Please ...

Newbie

Hello,   I wanted to use the 3-month promo and bought 10-euro gift card. Instead of letting me use promo, it instantly gave me promo with usual price for 1 month.   Instead, I ...

MattSuda

Spotify Star

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Solved!! 3 month promo

I just used my card to activate 3 month promo and they charged me like a single month payment... I want a solution or a refundOrder # 13145812330072

Casual Listener

I just used my card to activate 3 month promo and they charged me like a single month payment... I want a solution or a refund Order # 13145812330072

chevazam

Casual Listener

460 Views

3 replies

0 likes

Account
Premium
Subscription
  • 460 Views
  • 3 replies
  • 0 likes

Changed credit card - subscription canceled

So recently I had problems with my credit card, and was waiting to be assigned a new one. My card was frozen when Spotify tried to charge me, so they canceled my subscription. I have the option to sign up again for $9.99 - the problem is, I had origi...

Newbie

So recently I had problems with my credit card, and was waiting to be assigned a new one. My card was frozen when Spotify tried to charge me, so they canceled my subscription. I have the option to si...

MattSuda

Spotify Star

159 Views

1 replies

0 likes

Account
Premium
Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Discount

Hello everyone I currently have Spotify Premium with the student discount which is good for a whole year. I currently have used 4 months out of the 12. This past Christmas we got an LG Soundbar that came with a 6 months paid subscription for Spotify ...

Newbie

Hello everyone I currently have Spotify Premium with the student discount which is good for a whole year. I currently have used 4 months out of the 12. This past Christmas we got an LG Soundbar that ...

MattSuda

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Problems with changing credit card data

Hello, I'm having problems changing the data of the credit card. Credit cards to record a few months ago I canceled it, so I want to update the data in the new credit card. But spotify does not give me the option. I understand it must be done in the ...

Newbie

Hello, I'm having problems changing the data of the credit card. Credit cards to record a few months ago I canceled it, so I want to update the data in the new credit card. But spotify does not g...

MattSuda

Spotify Star

180 Views

1 replies

0 likes

Premium
Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Account problem with email adress already in use

My wife cant access spotify. She hasnt been logged in for very long. We cant restore password as her email does not exist. And we cant create new account because her email adress is already in use. What are we supposed to do now? There is no way for ...

Regular

My wife cant access spotify. She hasnt been logged in for very long.   We cant restore password as her email does not exist. And we cant create new account because her email adress is al...

MattSuda

Spotify Star

912 Views

13 replies

1 likes

Account
  • 912 Views
  • 13 replies
  • 1 likes