Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406819 Views
  • 959 replies
  • 107 likes
  • Account
  • 406819 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176441 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176441 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100086 Views
  • 68 replies
  • 10 likes

Cant log in to my account

Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this moment i cant play songs because it says i have to be s...

  • Newbie
  • Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this mome...
  • OneByBoo
  • Roadie
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

China with VPN

I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on either my phone or my computer. Does anyone know how to ...

  • Newbie
  • I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on eithe...
  • OneByBoo
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 486 Views
  • 1 replies
  • 0 likes

Hulu not working with student plan

PlanStudent PlanCountryUSADeviceMacBook Air My Question or IssueI have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hulu with the same email.

  • Visitor
  • Plan Student Plan Country USA Device MacBook Air   My Question or Issue I have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hul...
  • Luan
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Country

Hi,I currently live in germany and that is my billing address for premium.However, i'm from the UK. I understand that for legal and copyright reasons I won't have access to some songs that are only available in the UK. Thats fine - I dont think this ...

  • Casual Listener
  • Hi, I currently live in germany and that is my billing address for premium. However, i'm from the UK.  I understand that for legal and copyright reasons I won't have access to some songs th...
  • Xenia
  • Moderator
  • 509 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 509 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Privacy settings being reverted without permission

PLANPremiumCountryUSDeviceiPhone 6/Windows PCOperating System(latest iOS, Windows 10My Question or Issue: Spotify keeps reverting my privacy settings back to ON even though I have tried SEVERAL times to turn them off. These are the Facebook and data ...

  • Casual Listener
  • PLAN Premium Country US Device iPhone 6/Windows PC Operating System (latest iOS, Windows 10 My Question or Issue:   Spotify keeps reverting my privacy settings back to ON even though I...
  • Mario
  • Spotify Legend
  • 824 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 824 Views
  • 3 replies
  • 0 likes

Songs keep being added to MY PLAYLIST!!

I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play another. It has played all of the songs on the list...

  • Visitor
  • I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play ...
  • Synestasia
  • Casual Listener
  • 612 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution possible scam?

PlanPremiumCountryUsMy Question or Issue earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I needed to change my password so I followed the link and changed it. After cha...

  • Visitor
  •   Plan Premium Country Us My Question or Issue   earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I n...
  • Mario
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Family to Sptify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I'm currently part of a Spotify Family subscription.I will be leaving this subscription...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Petya
  • Community Legend
  • 1293 Views
  • 5 replies
  • 0 likes
  • Account
  • 1293 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to edit account info

So trying to sort out my accounts and cannot edit my Spotify. I think it might be something to do with the Facebook or PSN links? Can a moderator help? I worry there may be more than one account on my email address?? user name is tyers-gb which i wan...

  • Newbie
  • So trying to sort out my accounts and cannot edit my Spotify. I think it might be something to do with the Facebook or PSN links?   Can a moderator help? I worry there may be more than one acc...
  • Petya
  • Community Legend
  • 518 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 518 Views
  • 2 replies
  • 0 likes

Superuser Contribution Please change my Username from those numbers

PlanPremiumCountryGermanyDeviceDesktop/AndroidOperating SystemWin 10 / Android 10My Question or IssueCould someone from the Support team could change my Username for me, i still got those numbers from back in the day and would like to have a Username...

  • Casual Listener
  • Plan Premium Country Germany Device Desktop/Android Operating System Win 10 / Android 10 My Question or Issue Could someone from the Support team could change my Username for me, i still got...
  • Petya
  • Community Legend
  • 592 Views
  • 3 replies
  • 1 likes
  • Account
  • 592 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify for Artists - Fake album on our account

HiI've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely killing our songs, We are launching a new single Wedne...

  • Newbie
  • Hi I've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely ...
  • Ivan
  • Spotify Legend
  • 855 Views
  • 2 replies
  • 0 likes
  • Account
  • 855 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify artists

PlanPremiumCountryUkDevice Samsung Galaxy 10Operating SystemAndroid My Question or Issue - we are showing alot of listeners on spotify artists but no streams are being registered why is this?

  • Casual Listener
  • Plan Premium Country Uk Device  Samsung Galaxy 10 Operating System Android    My Question or Issue - we are showing alot of listeners on spotify artists but no streams are bei...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • Premium
  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am being charged twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 345 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can you change my username?

Please change my username from numbers. I can't change it now that my account has been created. I had a Facebook account but have since deleted it. Please change the numbers to JenFarrow if possible. This is very frustrating.

  • Visitor
  • Please change my username from numbers. I can't change it now that my account has been created. I had a Facebook account but have since deleted it. Please change the numbers to JenFarrow if possible....
  • Petya
  • Community Legend
  • 533 Views
  • 2 replies
  • 0 likes
  • Account
  • 533 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged for a free account

My subscription says I have the free one but have been getting charged for the premium for over a year. I have been trying to figure out how to get a hold of someone to get this cancelled for months and can't get a hold of a real person!!!! I have em...

  • Casual Listener
  • My subscription says I have the free one but have been getting charged for the premium for over a year. I have been trying to figure out how to get a hold of someone to get this cancelled for months ...
  • Ivan
  • Spotify Legend
  • 506 Views
  • 5 replies
  • 0 likes
  • 506 Views
  • 5 replies
  • 0 likes

Free or Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy did you charge me for the premium while I still should have had free till April??? You sa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why did...
  • OneByBoo
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Portadas en gris

PlanPremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueDesde hace varios meses las fotos de portadas del 80% de las canciones que se están reproduciendo en mi teléfono no se ven, se ven blancas, he reinstalado y contin...

  • Visitor
  •   Plan Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue Desde hace varios meses las fotos de portadas del 80% de las canciones que se e...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 3 replies
  • 0 likes
  • Account
  • 500 Views
  • 3 replies
  • 0 likes

Premium (3 month trial) doesn't work!

Huawei p20 lite (android) Located in Netherlands Order number ... New account made. I can login using my mail adress, Facebook and the randomly generated username I got sent to me in the verification mail. It all worked so I highly doubt that I have ...

  • Casual Listener
  • Huawei p20 lite (android)  Located in Netherlands   Order number ...   New account made. I can login using my mail adress, Facebook and the randomly generated username I got ...
  • DanielTham
  • Composer
  • 654 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 654 Views
  • 1 replies
  • 0 likes

Stopped showing my name, and now only showing numbers

When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a while. Now for the past month, it shows random numb...

  • Visitor
  • When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a ...
  • Jose_M
  • Spotify Star
  • 403 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 403 Views
  • 1 replies
  • 1 likes

Lost Playlist when converted to Premium. I followed the Recover Playlist steps but it said I didn’t

PlanPremiumCountry US Device(iPhone 7 Plus My Question or Issue. I just converted to Premium and lost my only playlist that had about 50 songs. I followed the Recover Playlists steps, but it said I didn’t have any. I tried to create a playlist with t...

  • Visitor
  • Plan Premium Country US   Device (iPhone 7 Plus     My Question or Issue. I just converted to Premium and lost my only playlist that had about 50 songs. I followed the Recover ...
  • Jose_M
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
  • 311 Views
  • 1 replies
  • 0 likes