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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88062 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
731674 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
754954 Views
18 replies
29 likes
PlanPremiumCountryGermanyDeviceiPhone 7 My Question or IssueI made my account in the US but am currently living in Germany for a short period. I upgraded to Premium while in Germany but with an American card. A previous post says that with Premium I ...
Plan Premium Country Germany Device iPhone 7 My Question or Issue I made my account in the US but am currently living in Germany for a short period. I upgraded to Premium while in Germ...
Community Legend
552 Views
1 replies
0 likes
Hi, I have a problem with changing my username.I´ve noticed that I have for no reason some strange username on my spotify account and when i decided to change i ve not found any way how to do that.I have been finding through the internet and I didn´t...
Hi, I have a problem with changing my username. I´ve noticed that I have for no reason some strange username on my spotify account and when i decided to change i ve not found any way how to do that....
Community Legend
406 Views
1 replies
0 likes
Greetings, on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I press login I get a message cannot connect network error som...
Greetings, on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I ...
Moderator
857 Views
1 replies
0 likes
My Question or Issue Two days ago I was suddenly logged out of my account on my computer and phone. I tried logging back in with my normal email and password, but it didn't work. I tried resetting my password and then logged in, but it created a new ...
My Question or Issue Two days ago I was suddenly logged out of my account on my computer and phone. I tried logging back in with my normal email and password, but it didn't work. I t...
Roadie
706 Views
3 replies
0 likes
I logged out of spotify from my phone on the app and tried logging back in but when i did everything was gone, I tried different emails maybe i made another account that i forgot about but none of my other emails work. I am still logged into spotify ...
I logged out of spotify from my phone on the app and tried logging back in but when i did everything was gone, I tried different emails maybe i made another account that i forgot about but none of my...
Roadie
415 Views
1 replies
0 likes
Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify Support Case # [Edit - Case ID Removed] My account got hacked yesterday. I was up...
Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotif...
Community Legend
2060 Views
17 replies
0 likes
I cannot reset my password since I am not receiving any email from spotify on how to do so. I have checked my junk and spam folders as well.
I cannot reset my password since I am not receiving any email from spotify on how to do so. I have checked my junk and spam folders as well. 😞
Roadie
480 Views
1 replies
0 likes
PlanFreeCountryUnited States DeviceiPhone 6sOperating SystemIOS 13 My Question or IssueMy issue is that there's no option to change my display name. I followed the steps to change it but there is no "Edit Profile" which is replaced with "Find Friends...
Plan Free Country United States Device iPhone 6s Operating System IOS 13 My Question or Issue My issue is that there's no option to change my display name. I followed the ste...
Spotify Legend
1706 Views
5 replies
0 likes
Plan: PremiumCountry: Philippines Device: Samsung Galaxy S20 Ultra, HP Laptop)Operating System: Android 10, Windows 10 My Question or Issue:I have several playlists downloaded on my phone and laptop and then just one day they all disappeared on both ...
Plan: Premium Country: Philippines Device: Samsung Galaxy S20 Ultra, HP Laptop) Operating System: Android 10, Windows 10 My Question or Issue: I have several playl...
Roadie
3390 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceXiaomi mi9Operating SystemWindows 10 My Question or IssueHi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the pa...
Plan Free Country Italy Device Xiaomi mi9 Operating System Windows 10 My Question or Issue Hi, some days ago I received an email that someone logged in my account from another countr...
Moderator
1784 Views
8 replies
0 likes
Hi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the password with an unique one.After few days it happened again from the same country so...
Hi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the password with an unique one. Afte...
Community Legend
1676 Views
2 replies
0 likes
so all of a sudden today, my premium account stopped- it’s connected with my spark so I get the 50% off. But when I log into spark it says plan renews on the 28th, so that indicates to me that it should be active? when I log into Spotify in account i...
so all of a sudden today, my premium account stopped- it’s connected with my spark so I get the 50% off. But when I log into spark it says plan renews on the 28th, so that indicates to me that it sho...
Roadie
388 Views
1 replies
0 likes
Hello,This morning when I opened the spotify app on my computer, I was logged out of my account. When I tried to log back in, it says it was my password was incorrect. I was also logged out of my iPhone. I tried to reset my password, but I did not re...
Hello, This morning when I opened the spotify app on my computer, I was logged out of my account. When I tried to log back in, it says it was my password was incorrect. I was also logged...
Roadie
784 Views
1 replies
0 likes
PlanFreeCountryPhilippines-US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can log in on the Spotify website however when I’m trying to log in back in to the ap...
Plan Free Country Philippines-US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Roadie
666 Views
3 replies
0 likes
My Question or Issue I was using my father's email for my spotify account while using the student premium but he decided to close his account. I opened my own account but I'm not able to use the student premium do you saying I already redeemed it. Wh...
My Question or Issue I was using my father's email for my spotify account while using the student premium but he decided to close his account. I opened my own account but I'm not able to use...
Roadie
459 Views
1 replies
0 likes
can't connect on my pcPremiumFrance DeviceIphone Xr and windows 7Operating Systemios and windows hello, I no longer have access to the mailbox linked to my spotify premium account, here is my spotify username: 21bhqvin6zeqdfcfntbcwblby help me please...
can't connect on my pc Premium France Device Iphone Xr and windows 7 Operating System ios and windows hello, I no longer have access to the mailbox linked to my spotify premi...
Casual Listener
1021 Views
6 replies
0 likes
Plan: PremiumDevice: iPhone, Macbook, Tv, Console. Hi, I'm having a VERY annoying issue when trying to log into my account. I've tried resetting my password several times to which I do successfully, but it logs me into a free account with the same em...
Plan: Premium Device: iPhone, Macbook, Tv, Console. Hi, I'm having a VERY annoying issue when trying to log into my account. I've tried resetting my password several times to which...
Roadie
530 Views
1 replies
0 likes
how can I find the email account associated to my credit card where I have my suscription to Spotify premium? Thank you very much, Best regards, Asier
how can I find the email account associated to my credit card where I have my suscription to Spotify premium? Thank you very much, Best regards, Asier
938 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy A20e Operating SystemAndroid 10 My Question or IssueHey guys, normally I open my spotify as normal, put on some songs and drive to work. Now, this morning opened it and it said I need to login. I wondered ...
Plan Free/Premium Country Device Samsung Galaxy A20e Operating System Android 10 My Question or Issue Hey guys, normally I open my spotify as normal, put on some songs...
Community Legend
2736 Views
1 replies
0 likes
I created my spotify account through facebook and about a year ago I changed by facebook email address to a new personal one. However spotify still shows my old facebook email address which is now defunct and I cannot change it. I would really like t...
I created my spotify account through facebook and about a year ago I changed by facebook email address to a new personal one. However spotify still shows my old facebook email address which is now de...
Moderator
496 Views
1 replies
1 likes
