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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81937 Views

9 replies

2 likes

Account
Login
  • 81937 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657417 Views

13 replies

4 likes

Account
  • 657417 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738737 Views

18 replies

29 likes

  • 738737 Views
  • 18 replies
  • 29 likes

Upgrading my father's Spotify account to Premium

Hi all. I've been a user of Spotify since the early days and last year I convinved my father to begin using it via a free account (he didn't want to spend the money on Premium). I am in New York, US and my father lives in London, UK. As a Christmas g...

Regular

Hi all.  I've been a user of Spotify since the early days and last year I convinved my father to begin using it via a free account (he didn't want to spend the money on Premium). I am i...

Josh

Community Legend

627 Views

7 replies

0 likes

  • 627 Views
  • 7 replies
  • 0 likes

Vodafone Subscription has reverted to Spotify Free

I have just signed up with Vodafone with a 24month contract that includes 24 Months Spotify Premium for free. I believe I set it up correctly but today my account has just gone back to a free account and I'm not sure why. Are you able to help? Thanks

Visitor

I have just signed up with Vodafone with a 24month contract that includes 24 Months Spotify Premium for free. I believe I set it up correctly but today my account has just gone back to a free account...

Carina

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

spotify like present

I want to buy The 0.99 e x 3 months to somebody el se...my father.how could i do it?

Casual Listener

I want to buy The 0.99 e x 3 months to somebody el se...my father.how could i do it?

Carina

Community Legend

284 Views

3 replies

0 likes

  • 284 Views
  • 3 replies
  • 0 likes

Solved!! Upgrade Premium Account to spotify student premium

Hi i have an account for 9.99€, yesterday i saw that i can get a 4.99€ deal for 1 year because im a student. So i registered at myunidays and made use of it. But if i look at my account informations and future payments it says that im still going to ...

Casual Listener

Hi i have an account for 9.99€, yesterday i saw that i can get a 4.99€ deal for 1 year because im a student. So i registered at myunidays and made use of it. But if i look at my account informations ...

Amarro

Community Legend

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes

Solved!! My friend accidentally synced his Facebook with my Spotify account

My friend accidentally synced his Facebook with my Spotify account . ...and I can't figure out out to remove his so I can sync it with my own.

Casual Listener

My friend accidentally synced his Facebook with my Spotify account . ...and I can't figure out out to remove his so I can sync it with my own.

MichaelW

Community Legend

497 Views

4 replies

0 likes

  • 497 Views
  • 4 replies
  • 0 likes

Solved!! Cannot Cancel Premium Subscription!!!!

Hi! I've been trying to cancel my premium subscription, but to no avail. I'm looking through the threads in this forum and it seems many of you are facing the same problem. I've tried all the methods (used different browsers, logged in and out of spo...

Casual Listener

Hi!   I've been trying to cancel my premium subscription, but to no avail. I'm looking through the threads in this forum and it seems many of you are facing the same problem. I've tried all ...

jmcdonnell123

Newbie

3225 Views

7 replies

0 likes

Account
Premium
Subscription
  • 3225 Views
  • 7 replies
  • 0 likes

E-Mail adress

Hi. I was wondering about if it's possible to change the e-mail address? My problem is that I can't remember what my password is to the old e-mail address, which doesn't exist anymore. Do anyone have a solution to mye problem. I need to do some chang...

Newbie

Hi. I was wondering about if it's possible to change the e-mail address? My problem is that I can't remember what my password is to the old e-mail address, which doesn't exist anymore. Do anyo...

MattSuda

Spotify Star

299 Views

2 replies

0 likes

  • 299 Views
  • 2 replies
  • 0 likes

Student Discount not processing? Error

Hi, When looking at current offers, as part of NUS I noticed the 50% off offer as a student I see this a rather outstanding deal, however, when clicking NUS Extra I get re-directed back to my account settings and given the error of: Oops! Something w...

Newbie

Hi,    When looking at current offers, as part of NUS I noticed the 50% off offer as a student I see this a rather outstanding deal, however, when clicking NUS Extra I get re-directed b...

Kaaos242

Casual Listener

272 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled 2 months ago but still getting charged!

I don't understand! I was on premium account for a month. I just wanted to try out how premium differed from free account. I wasn't gonna renew it, but a week before my subscription ended Spotify sent me an email about some trial thing that offered m...

Newbie

I don't understand!   I was on premium account for a month. I just wanted to try out how premium differed from free account. I wasn't gonna renew it, but a week before my subscription ended ...

wnsdpffl2

Newbie

574 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 574 Views
  • 2 replies
  • 0 likes

Spotify Family Problem

My wife has a premium membership and we saw the option to add a user for only $5 instead of $10 so we added me and our payment is now $15 instead of $10 but my account is still showing as the free account. I have uninstalled and reinstalled the app a...

Casual Listener

My wife has a premium membership and we saw the option to add a user for only $5 instead of $10 so we added me and our payment is now $15 instead of $10 but my account is still showing as the free ac...

MattSuda

Spotify Star

2445 Views

8 replies

0 likes

  • 2445 Views
  • 8 replies
  • 0 likes

Spotify Account login

I registered my work email address for my new spotify account when registering to get the premium through my new contract with Vodafone. Within the space of two days I've managed to lose external access to my work email and forget my password so any ...

Visitor

I registered my work email address for my new spotify account when registering to get the premium through my new contract with Vodafone. Within the space of two days I've managed to lose external acc...

MichaelW

Community Legend

1657 Views

1 replies

0 likes

  • 1657 Views
  • 1 replies
  • 0 likes

How do you unsubscribe from Spotify emails?

I have unchecked all of the boxes that ask to email me, and I have checked the box to "disable all email notifications." Why am I still receiving emails for 9 music suggestions? How do I make it stop?

Casual Listener

I have unchecked all of the boxes that ask to email me, and I have checked the box to "disable all email notifications." Why am I still receiving emails for 9 music suggestions? How do I make it...

Peter__

Community Legend

1509 Views

5 replies

0 likes

Account
  • 1509 Views
  • 5 replies
  • 0 likes

Unable to activate Student discount

Hello! I have been a premium user for three months. Today I noticed that I can have a student discount, then I tried to follow the steps to activate the Student Discount in my Premium Account, and when I click GET PREMIUM, appears: OOOPS! Something w...

Roadie

Hello!   I have been a premium user for three months. Today I noticed that I can have a student discount, then I tried to follow the steps to activate the Student Discount in my Premium Acco...

user-removed

Not applicable

764 Views

6 replies

0 likes

  • 764 Views
  • 6 replies
  • 0 likes

Unable to upgrade to Family?

I am trying to upgrade to Family, and when I hit the "upgrade" button on spotify.com/family, I get this message: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who...

Newbie

I am trying to upgrade to Family, and when I hit the "upgrade" button on spotify.com/family, I get this message: "Unfortunately, there is no support at the moment to make this type of change to your ...

johnlday-ca

Newbie

5332 Views

9 replies

1 likes

  • 5332 Views
  • 9 replies
  • 1 likes

Please help, public playlists

Guys I've got a problem. When i create a playlist, i set it on public, clicking on the "make public" option. But nothing happens. I'm the only one who can see this playlist, looking on my account there is just one public playlist and it's the Starred...

Newbie

Guys I've got a problem. When i create a playlist, i set it on public, clicking on the "make public" option. But nothing happens. I'm the only one who can see this playlist, looking on my account t...

Peter__

Community Legend

220 Views

1 replies

0 likes

Account
Free
  • 220 Views
  • 1 replies
  • 0 likes

Being charged twice for spotify premium?

Hello, Two payments have come out of my bank account for the same spotify premium accoun, one was dated 31st October 2014 and the other on November 13th. I emailed spotify help and I was told that this is to pay for two accounts. This cannot be possi...

Casual Listener

Hello, Two payments have come out of my bank account for the same spotify premium accoun, one was dated 31st October 2014 and the other on November 13th.   I emailed spotify help and I was...

MichaelW

Community Legend

623 Views

4 replies

0 likes

  • 623 Views
  • 4 replies
  • 0 likes

Kan inte uppdatera till premium

Har nyligen bytt kontokort så betalningen drogs ej denna månad. Går in och försöker uppgradera mig men möts av följande: Det går tyvärr inte att göra den här typen av prenumerationsändring just nu. Om du vill göra ändringen kan du behöva avsluta din ...

Casual Listener

Har nyligen bytt kontokort så betalningen drogs ej denna månad. Går in och försöker uppgradera mig men möts av följande:    Det går tyvärr inte att göra den här typen av prenumerationsä...

MichaelW

Community Legend

2048 Views

4 replies

0 likes

  • 2048 Views
  • 4 replies
  • 0 likes

Targeted ads and google search

Hi. I wonder if spotify plays ads based on my google searches, and if so, how? Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.

Newbie

Hi. I wonder if spotify plays ads based on my google searches, and if so, how?  Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.

Unfair-Transition215

Visitor

3068 Views

6 replies

0 likes

Security
  • 3068 Views
  • 6 replies
  • 0 likes

signed up for premium and now I need a student price

I signed up for premium without doing the student discount thing first, how can I change my billing so that way it only charges me the student price instead of the regular price? I'm still on my trial month so it's not a big deal so far, but I'd much...

Newbie

I signed up for premium without doing the student discount thing first, how can I change my billing so that way it only charges me the student price instead of the regular price? I'm still on my tria...

MichaelW

Community Legend

362 Views

2 replies

1 likes

Premium
Subscription
  • 362 Views
  • 2 replies
  • 1 likes

Spotify premium not working

Hi.Last night I purchase spirit premium through the app using an in app purchase.After finding out I had been ripped off with the price as it would have been cheaper to buy online... The app has not updated my account.I have got the email from Apple ...

Newbie

Hi. Last night I purchase spirit premium through the app using an in app purchase. After finding out I had been ripped off with the price as it would have been cheaper to buy online... The app ...

MichaelW

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes