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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174448 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174448 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11554 Views
  • 6 replies
  • 11 likes
  • Security
  • 11554 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516881 Views
  • 986 replies
  • 113 likes
  • Account
  • 516881 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126244 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126244 Views
  • 74 replies
  • 12 likes

New Account and Old Account

So, i opened a new account to enjoy a 3 month trial for 0.99 ( Spotify did not let me do it with my previous account as i have already used 1 month free trial) . Now i want to link my account with my facebook account which was a previous account but ...

  • Casual Listener
  • So, i opened a new account to enjoy a 3 month trial for 0.99 ( Spotify did not let me do it with my previous account as i have already used 1 month free trial) . Now i want to link my account with my...
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 231 Views
  • 1 replies
  • 0 likes

Spotify and Vodafone

Hi,<br><br>I already have a spotify premium account, however I have just signed up to a new Vodafone 4G which includes a free premium subscription. reading the instructions, I need to delete my existing account to setup the new one, is there a way I ...

  • Regular
  • Hi,&lt;br&gt;&lt;br&gt;I already have a spotify premium account, however I have just signed up to a new Vodafone 4G which includes a free premium subscription. reading the instructio...
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

username showing up as only numbers

So on my Spotify page, I see my username as my name, which it should be. But when I post a link to a playlist in Facebook, it shows this long list of numbers as my username. Why is this, and how do I fix it? Also, when I opened up this spotify websit...

  • Newbie
  • So on my Spotify page, I see my username as my name, which it should be.  But when I post a link to a playlist in Facebook, it shows this long list of numbers as my username. Why is this, and ho...
  • MattSuda
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Spotify special offer December

Hi everyone, I have a problem. On december 6th 2014 I bought Spotify-Premium for one month. At this time there was an offer that I get 3 months Spotify-Premium when I buy one. Now I do not have Spotif-Premium any longer. Why? I am looking forward for...

  • Casual Listener
  • Hi everyone, I have a problem. On december 6th 2014 I bought Spotify-Premium for one month. At this time there was an offer that I get 3 months Spotify-Premium when I buy one. Now I do not ha...
  • vaa5
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 283 Views
  • 2 replies
  • 0 likes

Syncing starred songs on new phone?

Hi Folks. Been using Spotify for a while now, and have compiled a list of my fave songs which I have 'starred'. My phone recently broke but when I got a new phone, installed Spotify and logged in, I thought I would be able to sync my starred songs. B...

  • Newbie
  • Hi Folks. Been using Spotify for a while now, and have compiled a list of my fave songs which I have 'starred'. My phone recently broke but when I got a new phone, installed Spotify and logged in...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

FREE TRIAL

My free trial is finished and I was expecting to pay 99p for 3 months but I've been charged the standard £9.99 - why has this happened?

  • Newbie
  • My free trial is finished and I was expecting to pay 99p for 3 months but I've been charged the standard £9.99 - why has this happened?
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Can't remember password and my account is linked to a deactivated hotmail account.

Hey Guys, I really need help here. I really want to download Spotify for a new laptop, but I cannot remember my password. And everytime I try to change my passowrd I am not able to as my hotmail account is dead and the password reset always gets sent...

  • Newbie
  • Hey Guys,    I really need help here. I really want to download Spotify for a new laptop, but I cannot remember my password. And everytime I try to change my passowrd I am not able to a...
  • MattSuda
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

How to unlink my facebook account

I've had spotify for quite sometime now and I'm looking to delete my facebook account. Only thing holding me back is Spotify. Everytime I deactivate I forget that spotify uses my fb account to log in. I saw somewhere else that you have to make a new ...

  • Visitor
  • I've had spotify for quite sometime now and I'm looking to delete my facebook account. Only thing holding me back is Spotify. Everytime I deactivate I forget that spotify uses my fb account to log in...
  • MattSuda
  • Spotify Star
  • 1053 Views
  • 1 replies
  • 0 likes
  • 1053 Views
  • 1 replies
  • 0 likes

Credit Card in Error

My credit card was charged yet I do not have any payment information set up in my profile and I have a free account. How do i find out what account my credit card is associated with?

  • Newbie
  • My credit card was charged yet I do not have any payment information set up in my profile and I have a free account. How do i find out what account my credit card is associated with?
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Unlink Facebook

I realize there are a few threads on this but I can't seem to find a straight answer nor any way to contact Spotify support directly. I'm looking to disconnect my Facebook with my Spotify Premium account, as I'm no longer using Facebook. I don't have...

  • Newbie
  • I realize there are a few threads on this but I can't seem to find a straight answer nor any way to contact Spotify support directly.   I'm looking to disconnect my Facebook with my Spotify ...
  • MattSuda
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

0,99€ , 3 Monate

Kann das 0,99€ für 3 Monate nicht erwerben....Bitte um hilfe

  • Visitor
  • Kann das 0,99€ für 3 Monate nicht erwerben.... Bitte um hilfe
  • MattSuda
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

"My Music" has disappeared

This has happened to me three times now over the course of my subscription to Spotify. All of a sudden, I'll log on to the app on my iPhone to find that everything I had saved in "Your Music" has disappeared. In the past I used it as an excuse to fin...

  • Casual Listener
  • This has happened to me three times now over the course of my subscription to Spotify. All of a sudden, I'll log on to the app on my iPhone to find that everything I had saved in "Your Music" has dis...
  • stiles7232
  • Casual Listener
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

All playlists gone, now set back with recovery tool, but still had a weird activity on my account :

Hello ! Yesterday I was listening to my music on my phone and everything was ok. On the evening, and I still don't know why, all my playlists were gone and I had 3 playlists I never saw showing up instead. Today I recovered them with the tool on my a...

  • Regular
  •   Hello !   Yesterday I was listening to my music on my phone and everything was ok. On the evening, and I still don't know why, all my playlists were gone and I had 3 playlists I nev...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 164 Views
  • 1 replies
  • 0 likes

spotify reactivated my premium and charged me

spotify has just reactivated my premimum account even though i cancelled it months ago and has charged me for it. i did not upgrade it what can i do? hw can i actually talk to someone about this? i need that money back in my account tomorrow this is ...

  • Newbie
  • spotify has just reactivated my premimum account even though i cancelled it months ago and has charged me for it. i did not upgrade it  what can i do?  hw can i actually talk to som...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Two accounts, same email?

I have allways logged in via my email. But now I have to use my facebook-account, which has the same email. But when I get logged in this is not the same account as the "old" one. I´m still paying to the old account which I can not access. What can I...

  • Newbie
  • I have allways logged in via my email. But now I have to use my facebook-account, which has the same email. But when I get logged in this is not the same account as the "old" one. I´m still paying to...
  • MattSuda
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 459 Views
  • 1 replies
  • 0 likes

Forgot Username And Email

So my phone turned off and it started back up and when I clicked on spotify it was on the log in screen and I freaked out because I literally forgot the username and email I had it under .

  • Newbie
  • So my phone turned off and it started back up and when I clicked on spotify it was on the log in screen and I freaked out because I literally forgot the username and email I had it under .
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! iPhone battery died, lost all synced music

I have an iPhone 5, running iOS7.1.2 and am a Premium Spotify member. My phone battery died while I was listening music through the app, and when I plugged my phone back in to charge and opened my Spotify App, I was logged out of my account. I logged...

  • Visitor
  • I have an iPhone 5, running iOS7.1.2 and am a Premium Spotify member. My phone battery died while I was listening music through the app, and when I plugged my phone back in to charge and opened my Sp...
  • MattSuda
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Music not working on phone

Hello! So I bought premium with USA credit card and I wanna listen to music as Zara Larsson and stuff and it works fine on my computer, but I cannot seem to be able to listen to it when I'm on the phone? Is that something with the artists not allowin...

  • Newbie
  • Hello!   So I bought premium with USA credit card and I wanna listen to music as Zara Larsson and stuff and it works fine on my computer, but I cannot seem to be able to listen to it when I'...
  • MattSuda
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 438 Views
  • 1 replies
  • 0 likes

Language and Country

From andrewroseveare enail atjrzim@hotmail.com Language for account has changed from English to Swedish so I can't access my account to change card details, Please fix asap or I will lose access to spotify

  • Newbie
  • From andrewroseveare enail atjrzim@hotmail.com Language for account has changed from English to Swedish so I can't access my account to change card details, Please fix asap or I will lose access to s...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Student Premium Discount

Hi I'm new to spotify and I'm trying to apply for the studnet discount and everytime i finalize my payment it says processing and then brings me back to the page to restart filling it out. Everything is filled out and I've tried it multiple times and...

  • Newbie
  • Hi I'm new to spotify and I'm trying to apply for the studnet discount and everytime i finalize my payment it says processing and then brings me back to the page to restart filling it out. Everything...
  • MattSuda
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • Premium
  • 427 Views
  • 3 replies
  • 0 likes