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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156623 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156623 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10614 Views
  • 3 replies
  • 10 likes
  • Security
  • 10614 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506955 Views
  • 985 replies
  • 112 likes
  • Account
  • 506955 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124483 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124483 Views
  • 74 replies
  • 12 likes

Solved!! Cannot change subscription options

Everytime i try to change my subscription details. i click update details , nothing happens. im being charged a spotify subscription , but have no idea what its being charged to at all. and i cannot change it no matter how many times ive tried clicki...

  • Regular
  • Everytime i try to change my subscription details. i click update details , nothing happens.   im being charged a spotify subscription , but have no idea what its being charged to at all. an...
  • MattSuda
  • Spotify Star
  • 834 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 834 Views
  • 7 replies
  • 0 likes

Spotity Connect fails to see WD TV

Hi, The Spotify Connect fails to see my WD TV. Both are running on the same Wifi network. I have a Sony Experia Z3 Compact running Spotify. I have a Premium account. When I run Spotify Connect, the screen tells me it is waiting for devices to show up...

  • Newbie
  • Hi,   The Spotify Connect fails to see my WD TV. Both are running on the same Wifi network.   I have a Sony Experia Z3 Compact running Spotify. I have a Premium account.   ...
  • 315 Views
  • 0 replies
  • 0 likes
  • Premium
  • 315 Views
  • 0 replies
  • 0 likes

Solved!! Severing the link tp the facebook account?

Is it possible to sever the link between my spotify account and my facebook one? I'd like to keep my account private, and the private mode dopesn't just cut it.

  • Casual Listener
  • Is it possible to sever the link between my spotify account and my facebook one? I'd like to keep my account private, and the private mode dopesn't just cut it.
  • MattSuda
  • Spotify Star
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

changed my payment but didn't change my country

So, i travel between Hong Kong and New Zealand for study purpose. Recently i upgrade my account to premium account. Before upgrading my account was an Hong Kong account which allow me to listen to the Hong Kong songs which is my main purpose. I used ...

  • Newbie
  • So, i travel between Hong Kong and New Zealand for study purpose. Recently i upgrade my account to premium account. Before upgrading my account was an Hong Kong account which allow me to listen to th...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 233 Views
  • 1 replies
  • 0 likes

Can't use my premium

I have upgraded to premium and it just says free. I don't even have the option to upgrade anymore. Just free. I have tried logging out and uninstalling and reinstalling multiple times and can't figure out why I am unable to use my premium. I checked ...

  • Newbie
  • I have upgraded to premium and it just says free. I don't even have the option to upgrade anymore. Just free. I have tried logging out and uninstalling and reinstalling multiple times and can't figur...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

how can i get a new password but not on facebook

How can I get a new password when the old one is forgotten

  • Casual Listener
  • How can I get a new password when the old one is forgotten
  • MattSuda
  • Spotify Star
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! How can I upgrade my account to have more than 3 users

Hi Can someone please tell me how I can upgrade my account to include more than 3 devices on my premium account Thank You

  • Newbie
  • Hi   Can someone please tell me how I can upgrade my account to include more than 3 devices on my premium account   Thank You
  • MattSuda
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! How to block the Spotify Premium Account from my Son?

Hi How can I block his account for a couple of days or weeks? I don't know his user name but I'm paying for the account. I dont want to terminate the subscription since he has lots of playing lists and music. Can one help me? Thanks a lot in advance....

  • Casual Listener
  • Hi How can I block his account for a couple of days or weeks? I don't know his user name but I'm paying for the account.  I dont want to terminate the subscription since he has lots of ...
  • MattSuda
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
  • 414 Views
  • 1 replies
  • 0 likes

college discount still not working

I currently do not have spotify premium and would like to download it, but everytime I try to use the college discount it just redirects me to the full price subscription page. I tried using the student link but that does not work either.

  • Newbie
  • I currently do not have spotify premium and would like to download it, but everytime I try to use the college discount it just redirects me to the full price subscription page. I tried using the stud...
  • MattSuda
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 481 Views
  • 1 replies
  • 0 likes

News Emails Wont Stop

I have unchecked the box for "Please Send Me Spotify News By email" every day since opening an account. Each time I click "Save Profile" and it appears to be fixed. If I log out and come back...the box is still unchecked. However, every day I get ano...

  • Newbie
  • I have unchecked the box for "Please Send Me Spotify News By email" every day since opening an account. Each time I click "Save Profile" and it appears to be fixed. If I log out and come back...the b...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Changed to free account some time ago and have still been getting charged each month!

I've been on a free account for a while now, it even says I am on a free account when I go into my account screen. However when I go into the payment history I have been charged 9.99 a month!!! Can I get my money back please and how do I then cancel ...

  • Newbie
  • I've been on a free account for a while now, it even says I am on a free account when I go into my account screen.    However when I go into the payment history I have been charged 9.99...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Please help. Canceling premium

I would like to cancel my subscription without being charged for this month

  • Newbie
  • I would like to cancel my subscription without being charged for this month
  • MattSuda
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • Premium
  • 251 Views
  • 2 replies
  • 0 likes

Can't log on to spotify on my laptop

I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that makes any difference but it doesnt. please help me. I ...

  • Casual Listener
  • I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that mak...
  • MattSuda
  • Spotify Star
  • 4320 Views
  • 5 replies
  • 1 likes
  • 4320 Views
  • 5 replies
  • 1 likes

Facebook duplicated spotify account

I having problems to login using my facebook so I deleted spotify app from my facebook than I try to login again and work but created other account. My other account still there and I can follow it. I want my old account back! Sorry for bad English!

  • Newbie
  • I having problems to login using my facebook so I deleted spotify app from my facebook  than I try to login again and work but created other account. My other account still there and I can follo...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Actually contacting spotify

I have a premium account because it was included with my subscription for something else. After one month I was no longer able to log in with my account details, was told my email wasn't registered with an active account and cannot find the explanati...

  • Newbie
  • I have a premium account because it was included with my subscription for something else. After one month I was no longer able to log in with my account details, was told my email wasn't registered w...
  • user-removed
  • Not applicable
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Subscription with 2 months free

how do I know if i really have two next months free? When I check my account it says nothing.

  • Casual Listener
  • how do I know if i really have two next months free? When I check my account it says nothing.
  • Psychohb
  • Casual Listener
  • 683 Views
  • 4 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 683 Views
  • 4 replies
  • 0 likes

Moved out abroad - Premium subscription cancelled??

Hi all, I have been living in Belgium for many years. Thanks to a deal of the mobile network operator "BASE", I have been able to get a Premium account for Spotify which I did use for more than one year. However, I moved out to the Netherlands two mo...

  • Newbie
  • Hi all,   I have been living in Belgium for many years. Thanks to a deal of the mobile network operator "BASE", I have been able to get a Premium account for Spotify which I did use for more...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Can not cancel subscription -screenshot in german attached

Hi, I want to cancel my subscription, but following the steps given there is simply no action happening. There is only a message saying "your subscription will renew itself on february 3rd if you dont cancel it before". Well, I can't.

  • Newbie
  • Hi,   I want to cancel my subscription, but following the steps given there is simply no action happening. There is only a message saying "your subscription will renew itself on february 3rd...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 300 Views
  • 2 replies
  • 0 likes

logging on to spotify

How can i log if i originally logged on with my Facebook account which I have since terminated and can no longer use.

  • Newbie
  • How can i log if i originally logged on with my Facebook account which I have since terminated and can no longer use.
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Can't seem to figure out how to pay

Hi, My payment of this month has failed because I forgot to charge my prepaid credit card up. Now I've charged it up, but can't seem to figure out how to pay? Could someone please help me. Thanks in advance

  • Newbie
  • Hi,   My payment of this month has failed because I forgot to charge my prepaid credit card up. Now I've charged it up, but can't seem to figure out how to pay? Could someone please help...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes