Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80385 Views

28 replies

0 likes

  • 80385 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100989 Views

9 replies

2 likes

Account
Login
  • 100989 Views
  • 9 replies
  • 2 likes

Student Discount Will Not Apply

I cancelled my premium subscription a week or so ago so that I could start paying the student discount price today when my old subscription ran out. But when I get my info verified for the student discount, it takes me to the "Get Premium" page that ...

Casual Listener

I cancelled my premium subscription a week or so ago so that I could start paying the student discount price today when my old subscription ran out. But when I get my info verified for the student di...

Merik

Community Legend

428 Views

4 replies

0 likes

Premium
  • 428 Views
  • 4 replies
  • 0 likes

Pay subscription from bank ac

I want to pay my subscription from my bank ac instead of my credit card, how do I do this?

Newbie

I want to pay my subscription from my bank ac instead of my credit card, how do I do this?

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes

Solved!! Gifting a Premium Subscription - can i use the Holiday Promo

Hi - I'd like to gift a year Premium subscription. It looks like the only way to do that is to buy ecards. My question is how to avail myself of the .99 for the first 3months promo? If i buy a $120 gift card, will it just give him an extra month or 2...

Casual Listener

Hi - I'd like to gift a year Premium subscription. It looks like the only way to do that is to buy ecards. My question is how to avail myself of the .99 for the first 3months promo? If i buy a $120...

Jordi

Community Legend

570 Views

3 replies

0 likes

Premium
Subscription
  • 570 Views
  • 3 replies
  • 0 likes

Switch facebook account to email login

Hello, i need to switch my subscribtion to other email i need to close my facebook and i dont want to lose my playlists.. any idea?

Newbie

Hello, i need to switch my subscribtion to other email i need to close my facebook and i dont want to lose my playlists.. any idea?

Jordi

Community Legend

288 Views

1 replies

0 likes

Subscription
  • 288 Views
  • 1 replies
  • 0 likes

stolen account

Hello.Someone has gained access to my account and changed the email and password.Since its still linked with my facebook page i can still use it.But i cant seem to find a way to revert back to my own email and/or change the password.

Newbie

Hello. Someone has gained access to my account and changed the email and password. Since its still linked with my facebook page i can still use it. But i cant seem to find a way to revert back to ...

OviiiOne

Community Legend

263 Views

1 replies

0 likes

Login
Security
  • 263 Views
  • 1 replies
  • 0 likes

Bad gateway

When I've entered my code and want to redeem my premium, the browser stops working and I get a text that says : 502 Bad gateway!How do I solve this?

Newbie

When I've entered my code and want to redeem my premium, the browser stops working and I get a text that says : 502 Bad gateway! How do I solve this?  

rdiddams

Newbie

1163 Views

6 replies

5 likes

  • 1163 Views
  • 6 replies
  • 5 likes

Phone and pc problem

So I use my spotify on my pc and on my phone, it used to work just fine up until recently. What it used to do was when I would stop listening on my phone it would save the song I was listening to and when I went to my pc it would have the song I list...

Newbie

So I use my spotify on my pc and on my phone, it used to work just fine up until recently. What it used to do was when I would stop listening on my phone it would save the song I was listening to and...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

Can't subscribe to the buy 1 month get 2 months free promo.

I'm in Canada and I've tried numerous times on different devices to sign up for this promo with both my credit card and my paypal but it always says "Oops something went wrong!" The only thing I can think of is that it's because it says Zip Code and ...

Casual Listener

I'm in Canada and I've tried numerous times on different devices to sign up for this promo with both my credit card and my paypal but it always says "Oops something went wrong!" The only thing I can ...

nickbrewed

Casual Listener

693 Views

7 replies

0 likes

  • 693 Views
  • 7 replies
  • 0 likes

3 for 1

hi,i joined spotify today.i want to buy premium.and i saw a promotion ''pay 1 month get 3 for free''.but when i click this offer(https://www.spotify.com/tr/purchase/campaign/3for1/#__extended-creditcard) .it gives me error,i cant pay.but if i use nor...

Regular

hi,i joined spotify today.i want to buy premium.and i saw a promotion ''pay 1 month get 3 for free''.but when i click this offer(https://www.spotify.com/tr/purchase/campaign/3for1/#__extended-creditc...

copsn

Regular

955 Views

9 replies

0 likes

Premium
  • 955 Views
  • 9 replies
  • 0 likes

Spotify not available

Hi, I've been using spotify for a month now (located in Canada), and today the app won't go online, and says i need to update my country. When i do update my country, it says that it is not available in Canada, Which it should be. Any help would be a...

Casual Listener

Hi,   I've been using spotify for a month now (located in Canada), and today the app won't go online, and says i need to update my country. When i do update my country, it says that it ...

ToddPEI

Casual Listener

495 Views

6 replies

0 likes

Account
Login
  • 495 Views
  • 6 replies
  • 0 likes

Spotify thinks Im abroad!

Hi, I need some help logging on to my account! I get an error code 408 or a message saying I've used up my 14 days abroad. Problem is Im not abroad and my account is correctly set on Norway where I am. What to do?

Casual Listener

Hi,   I need some help logging on to my account!   I get an error code 408 or a message saying I've used up my 14 days abroad. Problem is Im not abroad and my account is correc...

bgreeley

Newbie

926 Views

8 replies

0 likes

Account
  • 926 Views
  • 8 replies
  • 0 likes

I'm paying spotify 9.90 each month and have advertising

I doný know why, but each month i pay for spotify and have advertising. What happen??? Victoria Roldan Delage [snipped]

Visitor

I doný know why, but each month i pay for spotify  and have advertising. What happen???   Victoria Roldan Delage [snipped]

kbrooksc

Community Legend

254 Views

1 replies

0 likes

Account
  • 254 Views
  • 1 replies
  • 0 likes

Change nation to listen italians songs

Hi,i have an account premium of spotify and i pay it through an American Visa Card. The problem is that my spotify is "american" and so i can't listen some italians album (I don't know why but there are a lot of italians albums and tracks that are no...

Casual Listener

Hi, i have an account premium of spotify and i pay it through an American Visa Card. The problem is that my spotify is "american" and so i can't listen some italians album (I don't know why but ther...

kbrooksc

Community Legend

321 Views

3 replies

0 likes

Account
Premium
  • 321 Views
  • 3 replies
  • 0 likes

Unable to Upgrade Premium

I try to upgrade to premium but get an error message: Oops! Something went wrong, please try again. Could someone assist me thanks.

Casual Listener

I try to upgrade to premium but get an error message:   Oops! Something went wrong, please try again.   Could someone assist me thanks.

Josh

Community Legend

1897 Views

14 replies

3 likes

Account
Premium
Subscription
  • 1897 Views
  • 14 replies
  • 3 likes

Solved!! Spotify tells me "cant play the current track"

I've had Spotify on my mac at work for ages and it worked fine. Now I've logged in as usual and whatever i click on it plays maybe 2 seconds of the track then a blue bar appears at the top of the screen saying "cant play the current track" Some rando...

Casual Listener

I've had Spotify on my mac at work for ages and it worked fine.     Now I've logged in as usual and whatever i click on it plays maybe 2 seconds of the track then a blue bar appears at ...

malcolm1841

Casual Listener

368 Views

1 replies

0 likes

Free
  • 368 Views
  • 1 replies
  • 0 likes

Merging Accounts

Hello, Currently my son and I have separate Spotify accounts. However, I will like to purchase a family account and get both of us on one account instead of two separate accounts. If i were to merge these accounts will one of us lose our currently pl...

Casual Listener

Hello,   Currently my son and I have separate Spotify accounts. However, I will like to purchase a family account and get both of us on one account instead of two separate accounts.  ...

CAbadi

Casual Listener

301 Views

2 replies

0 likes

Account
  • 301 Views
  • 2 replies
  • 0 likes

premium

Hi, Tried to upgrade for the 2 months free subscription but it just upgraded me to 1 month, instead of 3. Thanks

Casual Listener

Hi,   Tried to upgrade for the 2 months free subscription but it just upgraded me to 1 month, instead of 3.   Thanks

OviiiOne

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

CHANGE COUNTRY

I cant change country from singapore to sweden???? I live in sweden and it had work before but now it says evertytime I try to change that spotify dosn't exsist in sweden. HELP!!

Casual Listener

I cant change country from singapore to sweden???? I live in sweden and it had work before but now it says evertytime I try to change that spotify dosn't exsist in sweden. HELP!! 

OviiiOne

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Change Country Settings

hey i moved from germany to austria,. i have to change the country settings to log in to spotify.. when i choose austria, a message appears which says: spotify is not available in your country.. this is not possible, I know it is available. what can ...

Newbie

hey i moved from germany to austria,. i have to change the country settings to log in to spotify.. when i choose austria, a message appears which says: spotify is not available in your country.. this...

OviiiOne

Community Legend

403 Views

3 replies

0 likes

Free
  • 403 Views
  • 3 replies
  • 0 likes

Desconectar mi spotify de un usario de facebook que no es el mío

Buenas tardes, por más que intento desconectar o conectar mi cuenta a facebook a traves de las preferencias, mi cuenta Spotify está linkada a un usuario que no es el mio. No puedo ni compartir ni enviar ni nada, pues aparece una persona que no soy yo...

Visitor

Buenas tardes, por más que intento desconectar o conectar mi cuenta a facebook a traves de las preferencias, mi cuenta Spotify está linkada a un usuario que no es el mio. No puedo ni compartir ni env...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes