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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76071 Views

28 replies

0 likes

  • 76071 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93716 Views

9 replies

2 likes

Account
Login
  • 93716 Views
  • 9 replies
  • 2 likes

I am being charged for an account I DO NOT USE

I recemtly called my bank up after seeing that a large sum of money was missing from my account. After calling for a long day I found out it was spotify. I have one Facebook premium account which I have canceled. But I want them to return the money a...

Visitor

I recemtly called my bank up after seeing that a large sum of money was missing from my account. After calling for a long day I found out it was spotify. I have one Facebook premium account which I h...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Artist Verification Status

Hello, I've already sent an email to the Artist Support Team but got no answer. I would like to know what is the status for my V.I.P Request. Anyone knows how to check the progress?? It's been a lot of time... Thanks!

Casual Listener

Hello, I've already sent an email to the Artist Support Team but got no answer. I would like to know what is the status for my V.I.P Request. Anyone knows how to check the progress?? It's been a ...

Vanni

Casual Listener

536 Views

4 replies

0 likes

Account
  • 536 Views
  • 4 replies
  • 0 likes

Library deleted

Hello! I'm a premium user of Spotify and for some reason last night all my library (that I have built during the last 14 months) has been deleted! How can I recover it? Thanks

Newbie

Hello! I'm a premium user of Spotify and for some reason last night all my library (that I have built during the last 14 months) has been deleted! How can I recover it? Thanks

user-removed

Not applicable

1869 Views

1 replies

0 likes

  • 1869 Views
  • 1 replies
  • 0 likes

Upgrade To premium

Hey guys, I payed for my premium account yesterday, but my spotify Didn't upgrade yet, I closed and opened the spotify, but it didn't work aswell, so what could I do to do that?

Casual Listener

Hey guys, I payed for my premium account yesterday, but my spotify Didn't upgrade yet, I closed and opened the spotify, but it didn't work aswell, so what could I do to do that?

gustavohcost

Casual Listener

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Can't sign up for Premium Feiertagsdeal!

When trying to sign up for the Premium Feiertagsdeal it says Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal No matter, what kind of payment i choose... Please help! I just signed in into Spotify, so I am a totally new user!

Newbie

When trying to sign up for the Premium Feiertagsdeal it says  Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal No matter, what kind of payment i choose... Please help!   ...

jtraill

Newbie

298 Views

1 replies

2 likes

Premium
  • 298 Views
  • 1 replies
  • 2 likes

Use of Premium Account by another person

I am going on to a Telecom plan that includes free Spotify Premium, but i have no use for it (sorry!). However, my wife is on a plan that does not include Spotify Premium but she wants it. Is it possible for her to use my Spotify subscription instead...

Newbie

I am going on to a Telecom plan that includes free Spotify Premium, but i have no use for it (sorry!). However, my wife is on a plan that does not include Spotify Premium but she wants it. Is it poss...

150 Views

0 replies

0 likes

Account
Premium
Subscription
  • 150 Views
  • 0 replies
  • 0 likes

Can't change country settings

I am originally from the US but I was in New Zealand for four months, so I had to set my country to NZ. There was no problem doing that and spotify has worked great for me up until yesterday. I'm back in the US now and I passed the 14 day travel limi...

Newbie

I am originally from the US but I was in New Zealand for four months, so I had to set my country to NZ. There was no problem doing that and spotify has worked great for me up until yesterday. I'...

Josh

Community Legend

702 Views

1 replies

0 likes

Account
Other
  • 702 Views
  • 1 replies
  • 0 likes

"Problem with payment" e-mail although my account is not due

Received an e-mail that said I had a problem with a payment going through although my accoutn isn't due until January 5th, and, payment went through on the 5th of December. All the links in the e-mail seems legit, pointing to spotifymail dot com / ##...

Newbie

Received an e-mail that said I had a problem with a payment going through although my accoutn isn't due until January 5th, and, payment went through on the 5th of December. All the links in the e-mai...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Tried changing country but Spotify won't let me

Hello, I was happily using Spotify in Greece and a month ago I moved permantly to the UK where I know that Spotify is available. Two weeks in and Spotify stopped working saying that my country of residence doesn't match my profile. I logged in and ch...

Newbie

Hello,      I was happily using Spotify in Greece and a month ago I moved permantly to the UK where I know that Spotify is available. Two weeks in and Spotify stopped working sayin...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Solved!! Despite Premium still only shuffle

Hello,

Today I decided to upgrade to Spotify Premium but unfortunately I had an old account connected to my e-mail adress, which however, has been used as a free account most of the time. So I wanted to create an entirely new account first but still w...

Newbie

Hello,<br><br>Today I decided to upgrade to Spotify Premium but unfortunately I had an old account connected to my e-mail adress, which however, has been used as a free account most of th...

kbrooksc

Community Legend

409 Views

1 replies

0 likes

Account
Premium
  • 409 Views
  • 1 replies
  • 0 likes

Had Spotify Unlimited, canceled for 4 months and cannot re-enable now

As per subject. They only give me the premium option (which I do neither need nor want). How can I re-enable my former Spotify Unlimited status? Thanks

Casual Listener

As per subject. They only give me the premium option (which I do neither need nor want). How can I re-enable my former Spotify Unlimited status?   Thanks

Porridge

Regular

570 Views

8 replies

0 likes

Unlimited
  • 570 Views
  • 8 replies
  • 0 likes

Buy 1 month get 2 free offer won't work

I've been sent an offer "Buy 1 month get 2 free", but every time i try and sign up it states "something went wrong". i've tried all the different payment methods but none of them work. ANyone else struggling, or got a solution to the problem?

Casual Listener

I've been sent an offer "Buy 1 month get 2 free", but every time i try and sign up it states "something went wrong". i've tried all the different payment methods but none of them work.   ANy...

JakeDB

Casual Listener

1239 Views

9 replies

0 likes

  • 1239 Views
  • 9 replies
  • 0 likes

AYUDA

Nose que hice pero al desactivar la cuenta de spotify en facebook luego al volverla ha activar desaparecieron mis playlist mi antigua cuenta era esta 1123714223 y nose como volver a ella por favor que alguien me ayude!

Newbie

Nose que hice pero al desactivar la cuenta de spotify en facebook luego al volverla ha activar desaparecieron mis playlist mi antigua cuenta era esta 1123714223 y nose como volver a ella por fav...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

family premium.

My wife and i are using the same account on our phones. Now when i want to start family premium the code doesnt work on her phone. How should i do to get it to work?

Newbie

My wife and i are using the same account on our phones. Now when i want to start family premium the code doesnt work on her phone. How should i do to get it to work?

kbrooksc

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Spodify autopayment vs. giftcard

my son is in college and pays for his monthlyspodify subscription. He doesn't have a lot of Christmas ideas for himself, but I was thinking of a spodify giftcard. If I got him a giftcard would his visa autopay just stop until the giftcard amount ran ...

Casual Listener

my son is in college and pays for his monthlyspodify subscription.  He doesn't have a lot of Christmas ideas for himself, but I was thinking of a spodify giftcard.  If I got him a giftcard ...

kbrooksc

Community Legend

547 Views

4 replies

0 likes

  • 547 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Family

I have just recently signed up for Spotify Family. So how do I set it after I have sent the invite. I have received notification that the invite has been accepted. So what now! What do I need to do take advantage of this.

Casual Listener

I have just recently signed up for Spotify Family.  So how do I set it after I have sent the invite.  I have received notification that the invite has been accepted.  So what now! &nbs...

kbrooksc

Community Legend

505 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 505 Views
  • 3 replies
  • 0 likes

My account is connected to the wrong FaceBook user and I can't correct it.

Hello! So, I've read a bit on the forums and this seems like an age-old issue that also seems to have been solved. But I can;t solve it. I've had Spotify Premium for a few years but stupidly haven't really used it. Now I've finally started to try to ...

Casual Listener

Hello!   So, I've read a bit on the forums and this seems like an age-old issue that also seems to have been solved.  But I can;t solve it.   I've had Spotify Premium for a few...

kbrooksc

Community Legend

445 Views

4 replies

0 likes

Account
  • 445 Views
  • 4 replies
  • 0 likes

login

I'm trying to login to spotify on my phone but I can't get in because I can't remember the email that I used when I created the account

Newbie

I'm trying to login to spotify on my phone but I can't get in because I can't remember the email that I used when I created the account 

kbrooksc

Community Legend

229 Views

1 replies

0 likes

Account
Login
  • 229 Views
  • 1 replies
  • 0 likes