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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178718 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178718 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11622 Views
  • 6 replies
  • 11 likes
  • Security
  • 11622 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517701 Views
  • 986 replies
  • 113 likes
  • Account
  • 517701 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126336 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126336 Views
  • 74 replies
  • 12 likes

No response from Spotify Support

Hi Spotify, I submitted an enquiry (Spotify Case #02219901) on 26th December 2014 but haven't received a reply from the Support team. Would anyone here be able to help me with my case? I lost all of my playlists when I tried to delete Spotify from my...

  • Newbie
  • Hi Spotify,    I submitted an enquiry (Spotify Case #02219901) on 26th December 2014 but haven't received a reply from the Support team.    Would anyone here be able to he...
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! I can't get the promotion (0,99€ x 3 months) of Premium (Spain)

Hi, I can't get this promotion. Each time I do click on the link it directly redirects me to the payment page, and the amount is 9,99€/month. There's any problem/limitation with my account?? Thanks a lot, Ernesto.

  • Casual Listener
  • Hi, I can't get this promotion. Each time I do click on the link it directly redirects me to the payment page, and the amount is 9,99€/month.   There's any problem/limitation with my account...
  • OviiiOne
  • Community Legend
  • 570 Views
  • 5 replies
  • 1 likes
  • 570 Views
  • 5 replies
  • 1 likes

gift card not working

Have 2 gift cards purchased in Australia, neither working. Both activated. Tried contacting Spotify, no response and store will do nothing. Any ideas?

  • Casual Listener
  • Have 2 gift cards purchased in Australia, neither working. Both activated. Tried contacting Spotify, no response and store will do nothing. Any ideas?
  • MattSuda
  • Spotify Star
  • 414 Views
  • 7 replies
  • 0 likes
  • Other
  • 414 Views
  • 7 replies
  • 0 likes

No Refund or Premium

Hello I have been in contact with a Spotify representative for nearly a month now and my original issue was never solved. On Dec. 7th I purchased a premium account with your compan and later learned that your company was offering a 3 months of premiu...

  • Newbie
  • Hello I have been in contact with a Spotify representative for nearly a month now and my original issue was never solved. On Dec. 7th I purchased a premium account with your compan and later lea...
  • Grace
  • Spotify
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 259 Views
  • 2 replies
  • 0 likes

Error thrown on recover playlist page

I'm trying to recover some playlists I deleted, but when I visit the "recover playlists" page it shows me the following error: Er is een fout opgetreden bij het ophalen van je verwijderde afspeellijst. Probeer het later nog eens. Which roughly transl...

  • Casual Listener
  • I'm trying to recover some playlists I deleted, but when I visit the "recover playlists" page it shows me the following error:   Er is een fout opgetreden bij het ophalen van je verwijderde ...
  • creynders
  • Casual Listener
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Help finding my playlist please!

HI, I originally had a spotify free account and then in December 2013 upgraded to premium. However, when \i reloaded spotify I must have created a new account as there were no playlists. Hence I created lots of new playlists on my premium account. I ...

  • Casual Listener
  • HI, I originally had a spotify free account and then in December 2013 upgraded to premium. However, when \i reloaded spotify I must have created a new account as there were no playlists. Hence I crea...
  • Grace
  • Spotify
  • 366 Views
  • 6 replies
  • 0 likes
  • Premium
  • 366 Views
  • 6 replies
  • 0 likes

premium

Me ofrecen en su publicidad 3 meses por 29 mx pero al querer realizar el pago me solicita 99mx .??

  • Newbie
  • Me ofrecen en su publicidad 3 meses por 29 mx pero al querer realizar el pago me solicita 99mx .??
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

didnt add family members correctly now can't invite them

Gave family members my account info, they downloaded spotify and used. Then realized I needed to invite them from the account page. It thinks they already have premium member on their phone, so it wont let them use the invite and code to become famil...

  • Newbie
  • Gave family members my account info, they downloaded spotify and used. Then realized I needed to invite them from the account page. It thinks they already have premium member on their phone, so it wo...
  • MattSuda
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Holiday Premium Deal w/ Gift Cards

I was hoping to take advantage of the Holiday Premium Deal (and/or the student discount) with my spotify e-giftcards but instead the e-cards just gave me 2 months for full price. Had I known this would happen I would not have purchased gift cards at ...

  • Newbie
  • I was hoping to take advantage of the Holiday Premium Deal (and/or the student discount) with my spotify e-giftcards but instead the e-cards just gave me 2 months for full price. Had I known this wou...
  • MattSuda
  • Spotify Star
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

Don't want to connect with Facebook anymore

Hello to you all, From the beginning, i used to connect to Spotify with login & password. One day i was speed, i connected with Facebook, and now, i can't connect an other way. Does exist a way to go back to the login & password connection ? Thanks f...

  • Newbie
  • Hello to you all,   From the beginning, i used to connect to Spotify with login & password. One day i was speed, i connected with Facebook, and now, i can't connect an other way. &nbsp...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

i deleted my facebook, and my spotify does not work anymore help me

Please someone helpme, i deleted my facebook, and lost my playlist on spotify the name of playlist was Musiks Adilson Filho how can i get my playlist back? i try to log in in the spotify site with the same password and account has the facebook, but d...

  • Newbie
  • Please someone helpme, i deleted my facebook, and lost my playlist on spotify the name of playlist was   Musiks Adilson Filho   how can i get my playlist back? i try to log in in ...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Problems after card change

I lost and cancelled my card recently and as a result needed to change my payment details but forgot before my service expired. The problem is there is no way option for me to change and continue my service and anytime i try and buy it through the ge...

  • Newbie
  • I lost and cancelled my card recently and as a result needed to change my payment details but forgot before my service expired. The problem is there is no way option for me to change and continue my ...
  • MattSuda
  • Spotify Star
  • 352 Views
  • 3 replies
  • 3 likes
  • Account
    Subscription
  • 352 Views
  • 3 replies
  • 3 likes

Solved!! Change username is not possible. That's clear. Delete/re-create instead then?

Hello, i have mistyped my username while creating a user account using my ipad. Thanks to FAQ: Can I change my username? No, it is not possible to change the username of a Spotify account. It became clear that i can't change it. Sweet. Am i allowed a...

  • Visitor
  • Hello,   i have mistyped my username while creating a user account using my ipad.    Thanks to FAQ:   Can I change my username?   No, it is not poss...
  • MattSuda
  • Spotify Star
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

Can I use a USA gift card code on a Canadian Spotify account?

A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account? Will the gift card code work?

  • Newbie
  • A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account?   Will the gift card code work?
  • MattSuda
  • Spotify Star
  • 4690 Views
  • 1 replies
  • 1 likes
  • 4690 Views
  • 1 replies
  • 1 likes

Solved!! Premium account hacked

Hi all, My premium account has been hacked by someone, i can log in via my facebook but i cannot change my password. I emailed the account as the email address has been changed and he replied saying that its his account and he bought it from cheapacc...

  • Newbie
  • Hi all,   My premium account has been hacked by someone, i can log in via my facebook but i cannot change my password. I emailed the account as the email address has been changed and he repl...
  • MattSuda
  • Spotify Star
  • 401 Views
  • 2 replies
  • 0 likes
  • Premium
  • 401 Views
  • 2 replies
  • 0 likes

Solved!! Premium Offer Combination

Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of course. Couldnt find an answer to that so help is a...

  • Newbie
  • Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of ...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Spotify Account Issue/Subscription

Hi guys! I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just start all over again. I disconnected my account through faceboo...

  • Newbie
  • Hi guys!   I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just s...
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Charged for second account without my knowledge

Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second account under my Facebook which is under my old email...

  • Casual Listener
  • Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second ac...
  • Kell-22
  • Casual Listener
  • 577 Views
  • 5 replies
  • 0 likes
  • Premium
  • 577 Views
  • 5 replies
  • 0 likes

cant buy spotify premium

i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account and i dont want to use a credit card. please help. th...

  • Casual Listener
  • i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account an...
  • datboi300
  • Casual Listener
  • 601 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 601 Views
  • 2 replies
  • 0 likes