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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Koe-77
  • Casual Listener
  • 237573 Views
  • 381 replies
  • 23 likes
  • Account
    Free
  • 237573 Views
  • 381 replies
  • 23 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12639 Views
  • 6 replies
  • 11 likes
  • Security
  • 12639 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527156 Views
  • 988 replies
  • 113 likes
  • Account
  • 527156 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127685 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127685 Views
  • 74 replies
  • 12 likes

Solved!! Why can't people find my list even if its on "public"

Hey Folks! How come people dont find my playlist even if they search for the exact playlists name.Can only my friends (facebook connected friends) find my lists i search-window?

  • Casual Listener
  • Hey Folks!  How come people dont find my playlist even if they search for the exact playlists name. Can only my friends (facebook connected friends) find my lists i search-window? 
  • MattSuda
  • Spotify Star
  • 949 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 949 Views
  • 5 replies
  • 0 likes

Student discount but I already have Preimum

Hello, I have just signed up for Premium, and have only just found out that I cant get student discount with my NUS card. Where can I apply this discount? I tried the website's suggestion of using: https://www.spotify.com/uk/student/ But when I click...

  • Newbie
  • Hello,   I have just signed up for Premium, and have only just found out that I cant get student discount with my NUS card. Where can I apply this discount? I tried the website's suggestion ...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Wrong Facebook-Account

Hello guys, first of all, sorry for my bad english. it's not my native language. I have a little Problem. I sign in for Spotify because of the "3 month - 0,99€" offer. I anstalled the Spotify app on my android phone and connect with facebook. sadly m...

  • Newbie
  • Hello guys,   first of all, sorry for my bad english. it's not my native language.   I have a little Problem. I sign in for Spotify because of the "3 month - 0,99€" offer. I anstall...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 169 Views
  • 1 replies
  • 0 likes

Didnt get a premiumcode

I signed up and payed for one year of Spotify Premium at christmas eve. It was for my dad, which I wrote in the reciever field. I didnt get any premiumcode though. I also mailed your support about this but I didnt get any answere. How do I go about g...

  • Newbie
  • I signed up and payed for one year of Spotify Premium at christmas eve. It was for my dad, which I wrote in the reciever field. I didnt get any premiumcode though. I also mailed your support about th...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Monthly payments

I am usually charged £4.99 per month, this month I am charged £9.99! why is this?

  • Casual Listener
  • I am usually charged £4.99 per month, this month I am charged £9.99! why is this?
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Linking Acct to facebook page

I have just got premium for the gym that I own. My facebook page is linked to my personal non premium spotify acct. Question is, can I link my Gym spotify acct to the gym Facebook Page? Rather than a FB acct I like everyone else it seems would like t...

  • Newbie
  • I have just got premium for the gym that I own. My facebook page is linked to my personal non premium spotify acct.   Question is, can I link my Gym spotify acct to the gym Facebook Page? Ra...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium
  • 372 Views
  • 1 replies
  • 0 likes

Can`t find my Code help please!!!!

i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??

  • Casual Listener
  • i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??
  • MattSuda
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Hacked Account

This morning I filled a form saying that my account was hacked on 26th December. This account I am talking about is not this one I am writing from.
I am still waiting for the Support System to answer me, delete the information of the hacker and give m...

  • Casual Listener
  • This morning I filled a form saying that my account was hacked on 26th December. This account I am talking about is not this one I am writing from.<BR />I am still waiting for the Support Syste...
  • MattSuda
  • Spotify Star
  • 424 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 424 Views
  • 4 replies
  • 0 likes

Cannot upgrade to family premium or cancel

I tried upgrading my premium account to a family premium account but they notified me something saying "You do not currently have a payment provider conncected to your account". I have been a premium member for a few months already and keyed in my ca...

  • Newbie
  • I tried upgrading my premium account to a family premium account but they notified me something saying "You do not currently have a payment provider conncected to your account". I have been a premium...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade from Unlimited to Premium using a gift card

I don't understand: why can I use a Spotify giftcard to pay for my upgrade from Unlimited tot Premium? Ik have received €120 in giftcrads for this and I want to use them to pay for a full year iof Premium Spotify. When typing the code from the backsi...

  • Casual Listener
  • I don't understand: why can I use a Spotify giftcard to pay for my upgrade from Unlimited tot Premium? Ik have received €120 in giftcrads for this and I want to use them to pay for a full year iof Pr...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 412 Views
  • 4 replies
  • 0 likes

Solved!! Account hacked - what do I do?

Hello! I found out yesterday that my spotify account has been hacked. Someone is using it, deleting my playlists, changing email and passwords, etc etc. How do I get it back? (I can't reset the pw cause of mail change, and I cant reset mail cause of ...

  • Newbie
  • Hello! I found out yesterday that my spotify account has been hacked. Someone is using it, deleting my playlists, changing email and passwords, etc etc.   How do I get it back? (I can't re...
  • MattSuda
  • Spotify Star
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! Not able to unsubscribe

There is no button or something else under "Konto" and "Abonnement verwalten" to unsubscribe from premium. What can I do? There is just the message "Dein Spotify Premium Abonnement wird am 2015-01-24 automatisch verlängert. Ab diesem Zeitpunkt zahlst...

  • Newbie
  • There is no button or something else under "Konto" and "Abonnement verwalten" to unsubscribe from premium. What can I do?   There is just the message "Dein Spotify Premium Abonneme...
  • MattSuda
  • Spotify Star
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Wrong Country in Account

I have moved from the US to the UK, and Spotify has quit working for me. When going to update my account, the country option that I was given was France (and, curiously, the Month for my Birthdate was in some Russian-based language). I am unable to c...

  • Newbie
  • I have moved from the US to the UK, and Spotify has quit working for me. When going to update my account, the country option that I was given was France (and, curiously, the Month for my Birthdate wa...
  • Hjalmar83
  • Casual Listener
  • 394 Views
  • 4 replies
  • 0 likes
  • 394 Views
  • 4 replies
  • 0 likes

I can’t log in to Spotify Premium

Suddenly Spotify doesn't recognise my login. I have tried to reset my password but email not arriving.Checked spam and email address all OK.Plus an iPad looked like it was using my account earlier yet I do not own one. Have I been compromised? Error ...

  • Casual Listener
  • Suddenly Spotify doesn't recognise my login. I have tried to reset my password but email not arriving. Checked spam and email address all OK. Plus an iPad looked like it was using my account ...
  • JoGravy
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Premium
  • 300 Views
  • 2 replies
  • 0 likes

Paying for free month

Hi.. I have payed 99 Danske kroner for 1 FREE month trial on Spotify.. I need my money back. ASAP please.

  • Casual Listener
  • Hi.. I have payed 99 Danske kroner for 1 FREE month trial on Spotify.. I need my money back. ASAP please.
  • Jason
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

paying twice for 1 account

hello i have had a premium account with spotify since july ,where i have payed 9.99 per month ,for some reason it said i was only on a free subscription ,i have upgraded to a premium account (which i thought i was on ) i am now paying 12.99 and its w...

  • Casual Listener
  • hello i have had a premium account with spotify since july ,where i have payed 9.99 per month ,for some reason it said i was only on a free subscription ,i have upgraded to a premium account (which i...
  • blake
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Student Discount - this feature is currently unavailable!

Hi, I’ve been having difficulties getting Spotify with student discount. I go through clicking the student discount option, entering my password again and it pops us this message " This feature is currently unavailable". I have tried several things t...

  • Regular
  • Hi,   I’ve been having difficulties getting Spotify with student discount. I go through clicking the student discount option, entering my password again and it pops us this message " This fe...
  • Photobooth123
  • Regular
  • 676 Views
  • 8 replies
  • 0 likes
  • 676 Views
  • 8 replies
  • 0 likes

Cant unsubscribe from premium

I cant unsubscribe from premium, the page im directed to are to showing any unsubscribe alternatives

  • Casual Listener
  • I cant unsubscribe from premium, the page im directed to are to  showing any unsubscribe alternatives
  • MattSuda
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Merry xmas, 3 months for £0.99, no.. Bah humbug!

I have always been a free account holder as far as I can recall, although I have bought a day pass once 4 or 5 years ago. I can understand why you want to stop people from abusing the free trials, but sending an alert to my phone with a "merry xmas, ...

  • Casual Listener
  • I have always been a free account holder as far as I can recall, although I have bought a day pass once 4 or 5 years ago. I can understand why you want to stop people from abusing the fre...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Gift Card not valid

Hi!#GiftCard, I bought a gift card, but if I want to redeem it I get an error message "your premium code is not valid in your country"#GiftCart Pls help! THX! P.

  • Regular
  • Hi!#GiftCard,   I bought a gift card, but if I want to redeem it I get an error message "your premium code is not valid in your country"#GiftCart   Pls help! THX! P.
  • phonneo
  • Regular
  • 1243 Views
  • 15 replies
  • 0 likes
  • Other
    Subscription
  • 1243 Views
  • 15 replies
  • 0 likes