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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398660 Views
  • 948 replies
  • 107 likes
  • Account
  • 398660 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171589 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171589 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Solved!! does email notification on posts work?

this is a question about the community, not the product. Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never receive any. i've checked that the option is set properly and that ...

  • Roadie
  • this is a question about the community,  not the product.   Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never r...
  • Billy-J
  • Spotify Star
  • 955 Views
  • 10 replies
  • 0 likes
  • Other
  • 955 Views
  • 10 replies
  • 0 likes

connection with family premium not possible

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewe have family premium but my husband cannot connect. His cellphone always tells him that he...

  • Visitor
  • Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue we have fam...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium
  • 338 Views
  • 1 replies
  • 0 likes

account being logged in elsewhere

So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my other online stuff. 10 minutes later, my account is...

  • Casual Listener
  • So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my ...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 437 Views
  • 1 replies
  • 0 likes

CHANGE COUNTRY ON ACCOUNT

PlanI want to join a PREMIUM Family account, however it's telling me i'm in the wrong country CountryIt is currently set to Mexico but want to change to UK DeviceMacBook Pro (Retina, 13-inch, Early 2015) Operating SystemiOS 10 My Question or IssueHey...

  • Visitor
  •   Plan I want to join a PREMIUM Family account, however it's telling me i'm in the wrong country   Country It is currently set to Mexico but want to change to UK   Device MacBo...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

New password not working after reset

PlanPremiumCountryUSADeviceNote 9 and Desktop PCOperating SystemAndroid Version 9 and Windows 10 My Question or IssueI believed somebody else may be using my account so I reset my password and logged out of the account everywhere using the "Sign out ...

  • Visitor
  • Plan Premium Country USA Device Note 9 and Desktop PC Operating System Android Version 9 and Windows 10   My Question or Issue I believed somebody else may be using my account so I res...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Wanted to join family trial, had to go premium and got charged for both!!

Tried to sign up for Family Plan. Had to take out Premium and was charged. Also been charged for Family plan when its supposed to be a 3 month free trial. Please help fix this.PlanPremium/FamilyCountryNZDevicePixel 3a / Dell PCOperating SystemAndroid...

  • Casual Listener
  • Tried to sign up for Family Plan.  Had to take out Premium and was charged.  Also been charged for Family plan when its supposed to be a 3 month free trial.  Please help fix this. Pla...
  • Luan
  • Spotify Star
  • 705 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account changed suddenly to free, paid for premium

PlanPremiumCountryNetherlandDeviceSamsungOperating SystemAndroid My Question or IssueThis morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.

  • Casual Listener
  • Plan Premium Country Netherland Device Samsung Operating System Android   My Question or Issue This morning my account suddenly changed to free.. even I paid 4 days ago and I have the ...
  • Petya
  • Community Legend
  • 1539 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1539 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant find account

PlanPremiumCountry USADeviceLG Stylo 4My Question or Issue I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I think

  • Casual Listener
  • Plan Premium Country  USA Device LG Stylo 4 My Question or Issue  I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I...
  • Petya
  • Community Legend
  • 593 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 593 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

PlanPremiumCountryPH My Question or IssueI have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my username and not my facebook account. How can I delete all my previous sp...

  • Newbie
  • Plan Premium Country PH   My Question or Issue I have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my usern...
  • Petya
  • Community Legend
  • 3904 Views
  • 2 replies
  • 0 likes
  • Account
  • 3904 Views
  • 2 replies
  • 0 likes

Problem with Family Account

PlanPremiumCountryUSA My Question or IssueMy son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-term problem that we only just discovered). Second, his login stopped working....

  • Casual Listener
  • Plan Premium Country USA     My Question or Issue My son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-te...
  • OneByBoo
  • Roadie
  • 557 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 557 Views
  • 3 replies
  • 0 likes

Can't sign in because its signed in on my banned PS4 account.

PlanPremiumCountryIcelandDevicePlaystation 4 (PS4)Operating SystemLatest version of PS4 system My Question or IssueI want to sign into spotify but its signed in on my banned PS4 account so i cant sign out. Is there a way to sign out? Ive tried to ope...

  • Casual Listener
  • Plan Premium Country Iceland Device Playstation 4 (PS4) Operating System Latest version of PS4 system   My Question or Issue I want to sign into spotify but its signed in on my banned ...
  • OneByBoo
  • Roadie
  • 937 Views
  • 3 replies
  • 0 likes
  • Account
  • 937 Views
  • 3 replies
  • 0 likes

Spotify suddenly stop playing??

Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??

  • Casual Listener
  • Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! artist bio images

PlanPremiumCountryUS DeviceMac MiniOperating SystemOS X My Question or IssueHello,For some reason whenever I upload images, even adhering to the recommended dimensions 690px x 500px, Spotify doesn't show the entire image, but seems to crop/zoom in on...

  • Music Fan
  • Plan Premium Country US   Device Mac Mini Operating System OS X   My Question or Issue Hello, For some reason whenever I upload images, even adhering to the recommended dimensio...
  • Billy-J
  • Spotify Star
  • 871 Views
  • 1 replies
  • 0 likes
  • Other
  • 871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious Activity (ongoing for half a year now)

PlanPremiumCountryCanadaDevice(iPhone 6S, Macbook Pro 2013) My Question or IssueHi! I have been experiencing suspicious activities for a while now. I've tried changing my passwords, logging out from all devices, but nothing worked. What happens is th...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 6S, Macbook Pro 2013)   My Question or Issue Hi! I have been experiencing suspicious activities for a while now. I've tried changing my passwor...
  • Mario
  • Spotify Legend
  • 785 Views
  • 2 replies
  • 1 likes
  • Account
  • 785 Views
  • 2 replies
  • 1 likes

Superuser Contribution transferring account with playlists and followers?

Hey All, Just a quick question about transfering my account. Currently I have an account linked to my Faccebook, which has been fine, but I now use my account as part of my music blog. So I really want to change the username to match. I understand th...

  • Casual Listener
  • Hey All,   Just a quick question about transfering my account.   Currently I have an account linked to my Faccebook, which has been fine, but I now use my account as part of my music bl...
  • Mario
  • Spotify Legend
  • 934 Views
  • 3 replies
  • 0 likes
  • Account
  • 934 Views
  • 3 replies
  • 0 likes

Solved!! Changing Display Name

PlanPremiumCountryUKDeviceDesktop AppOperating SystemWindows 10 My Question or IssueHi,I've now deleted my Facebook account, and now my display on spotify is displaying as a bunch of numbers instead of my Facebook name. I've never had the chance to c...

  • Newbie
  • Plan Premium Country UK Device Desktop App Operating System Windows 10   My Question or Issue Hi, I've now deleted my Facebook account, and now my display on spotify is displaying as ...
  • Javi23
  • Visitor
  • 12136 Views
  • 4 replies
  • 1 likes
  • Account
  • 12136 Views
  • 4 replies
  • 1 likes

Solved!! Retrieve client assistance chat transcript

My Question or IssueHello everybody!I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email. Can I retrieve it somehow? Thanks a lot in advance!

  • Visitor
  • My Question or Issue Hello everybody! I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email.  Can I retrieve it somehow?&n...
  • Billy-J
  • Spotify Star
  • 1058 Views
  • 1 replies
  • 0 likes
  • Other
  • 1058 Views
  • 1 replies
  • 0 likes

Please provide help

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

  • Casual Listener
  • Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...
  • Billy-J
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 451 Views
  • 1 replies
  • 0 likes

Account changed from Premium to Free

I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account.Thanks

  • Visitor
  • I have been paying for premium subscription for years and paid the other day, today Spotify has booted me out of premium. Can you please arrange to reinstate my premium account. Thanks
  • AdamDam
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • Premium
  • 642 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, they haven’t changed anything so that im unable to access it, its more...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My acco...
  • Emilia_8
  • Community Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Security
  • 954 Views
  • 1 replies
  • 0 likes