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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291675 Views

529 replies

34 likes

Account
Free
  • 291675 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13687 Views

6 replies

11 likes

Security
  • 13687 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541411 Views

990 replies

115 likes

Account
  • 541411 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129674 Views

74 replies

12 likes

Account
Login
Premium
  • 129674 Views
  • 74 replies
  • 12 likes

Why am I suddenly on Premium?

Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I love it, but i just don't GET how it works and I can't fi...

Newbie

Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I l...

MattSuda

Spotify Star

2922 Views

3 replies

0 likes

Account
Premium
  • 2922 Views
  • 3 replies
  • 0 likes

Family plan

Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second and third invite fails. This is what happens; Email...

Regular

Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second ...

MattSuda

Spotify Star

2335 Views

15 replies

1 likes

Subscription
  • 2335 Views
  • 15 replies
  • 1 likes

student discount error

Hi everyone, ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised for the past 2 months ive been charged the full £9.99 for no ...

Newbie

Hi everyone,   ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised...

MattSuda

Spotify Star

222 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 222 Views
  • 1 replies
  • 0 likes

When is Spotify gonna be available in Russia?

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) between the songs just to get access to amazing Spoti...

Newbie

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) be...

MattSuda

Spotify Star

8569 Views

7 replies

12 likes

  • 8569 Views
  • 7 replies
  • 12 likes

Getting Spotify email spam to my address, but intended recipient address is not me

Hi, I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. My address is dgparry@gmail.com. I have had to log in via my FB account...

Visitor

Hi,   I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. &nbsp...

MattSuda

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Cannot switch to student

I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my account info page.

Newbie

I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my ac...

MattSuda

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Code is "invalid"

I am not willing to put a credit card to get a 30day free trial. I don't own one. I'm 16. I usually pay for subscriptions with Itunes cards. This code, however is "invalid" according to Spotify. I got the gift card for Xmas and haven't used it. I'm u...

Newbie

I am not willing to put a credit card to get a 30day free trial. I don't own one. I'm 16. I usually pay for subscriptions with Itunes cards. This code, however is "invalid" according to Spotify. I go...

MattSuda

Spotify Star

210 Views

1 replies

0 likes

Premium
  • 210 Views
  • 1 replies
  • 0 likes

Can't change country, any solutions?

My trial of spotify just ended so i had to change my country from USA to New Zealand. But when i went to do so the country bar was greyed out in the 'edit profile' section, so i am unable to change it and consequently can't access spotify. I have loo...

Newbie

My trial of spotify just ended so i had to change my country from USA to New Zealand. But when i went to do so the country bar was greyed out in the 'edit profile' section, so i am unable to change i...

MattSuda

Spotify Star

196 Views

2 replies

0 likes

Account
  • 196 Views
  • 2 replies
  • 0 likes

Solved!! Cannot change subscription options

Everytime i try to change my subscription details. i click update details , nothing happens. im being charged a spotify subscription , but have no idea what its being charged to at all. and i cannot change it no matter how many times ive tried clicki...

Regular

Everytime i try to change my subscription details. i click update details , nothing happens.   im being charged a spotify subscription , but have no idea what its being charged to at all. an...

MattSuda

Spotify Star

906 Views

7 replies

0 likes

Subscription
  • 906 Views
  • 7 replies
  • 0 likes

Spotity Connect fails to see WD TV

Hi, The Spotify Connect fails to see my WD TV. Both are running on the same Wifi network. I have a Sony Experia Z3 Compact running Spotify. I have a Premium account. When I run Spotify Connect, the screen tells me it is waiting for devices to show up...

Newbie

Hi,   The Spotify Connect fails to see my WD TV. Both are running on the same Wifi network.   I have a Sony Experia Z3 Compact running Spotify. I have a Premium account.   ...

331 Views

0 replies

0 likes

Premium
  • 331 Views
  • 0 replies
  • 0 likes

Solved!! Severing the link tp the facebook account?

Is it possible to sever the link between my spotify account and my facebook one? I'd like to keep my account private, and the private mode dopesn't just cut it.

Casual Listener

Is it possible to sever the link between my spotify account and my facebook one? I'd like to keep my account private, and the private mode dopesn't just cut it.

MattSuda

Spotify Star

578 Views

3 replies

0 likes

  • 578 Views
  • 3 replies
  • 0 likes

changed my payment but didn't change my country

So, i travel between Hong Kong and New Zealand for study purpose. Recently i upgrade my account to premium account. Before upgrading my account was an Hong Kong account which allow me to listen to the Hong Kong songs which is my main purpose. I used ...

Newbie

So, i travel between Hong Kong and New Zealand for study purpose. Recently i upgrade my account to premium account. Before upgrading my account was an Hong Kong account which allow me to listen to th...

MattSuda

Spotify Star

236 Views

1 replies

0 likes

Account
Premium
  • 236 Views
  • 1 replies
  • 0 likes

Can't use my premium

I have upgraded to premium and it just says free. I don't even have the option to upgrade anymore. Just free. I have tried logging out and uninstalling and reinstalling multiple times and can't figure out why I am unable to use my premium. I checked ...

Newbie

I have upgraded to premium and it just says free. I don't even have the option to upgrade anymore. Just free. I have tried logging out and uninstalling and reinstalling multiple times and can't figur...

MattSuda

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

how can i get a new password but not on facebook

How can I get a new password when the old one is forgotten

Casual Listener

How can I get a new password when the old one is forgotten

MattSuda

Spotify Star

205 Views

2 replies

0 likes

  • 205 Views
  • 2 replies
  • 0 likes

Solved!! How can I upgrade my account to have more than 3 users

Hi Can someone please tell me how I can upgrade my account to include more than 3 devices on my premium account Thank You

Newbie

Hi   Can someone please tell me how I can upgrade my account to include more than 3 devices on my premium account   Thank You

MattSuda

Spotify Star

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Solved!! How to block the Spotify Premium Account from my Son?

Hi How can I block his account for a couple of days or weeks? I don't know his user name but I'm paying for the account. I dont want to terminate the subscription since he has lots of playing lists and music. Can one help me? Thanks a lot in advance....

Casual Listener

Hi How can I block his account for a couple of days or weeks? I don't know his user name but I'm paying for the account.  I dont want to terminate the subscription since he has lots of ...

MattSuda

Spotify Star

434 Views

1 replies

0 likes

Account
  • 434 Views
  • 1 replies
  • 0 likes

college discount still not working

I currently do not have spotify premium and would like to download it, but everytime I try to use the college discount it just redirects me to the full price subscription page. I tried using the student link but that does not work either.

Newbie

I currently do not have spotify premium and would like to download it, but everytime I try to use the college discount it just redirects me to the full price subscription page. I tried using the stud...

MattSuda

Spotify Star

502 Views

1 replies

0 likes

Account
Premium
Subscription
  • 502 Views
  • 1 replies
  • 0 likes

News Emails Wont Stop

I have unchecked the box for "Please Send Me Spotify News By email" every day since opening an account. Each time I click "Save Profile" and it appears to be fixed. If I log out and come back...the box is still unchecked. However, every day I get ano...

Newbie

I have unchecked the box for "Please Send Me Spotify News By email" every day since opening an account. Each time I click "Save Profile" and it appears to be fixed. If I log out and come back...the b...

MattSuda

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Changed to free account some time ago and have still been getting charged each month!

I've been on a free account for a while now, it even says I am on a free account when I go into my account screen. However when I go into the payment history I have been charged 9.99 a month!!! Can I get my money back please and how do I then cancel ...

Newbie

I've been on a free account for a while now, it even says I am on a free account when I go into my account screen.    However when I go into the payment history I have been charged 9.99...

MattSuda

Spotify Star

189 Views

1 replies

0 likes

Account
Subscription
  • 189 Views
  • 1 replies
  • 0 likes