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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158683 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158683 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10712 Views
  • 3 replies
  • 10 likes
  • Security
  • 10712 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508716 Views
  • 985 replies
  • 112 likes
  • Account
  • 508716 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124708 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124708 Views
  • 74 replies
  • 12 likes

I redeemed gift card but I would like 6 months of Unlimited instead of 3 months Premium subscription

Topic^ I redeemed a gift card. It says that I can choose type of subscription but I wasn''t allowed to do that. It automatically upgraded my account into Premium, which i don't use (I've been using Spotify since a year now). Where I can change that? ...

  • Casual Listener
  • Topic^ I redeemed a gift card. It says that I can choose type of subscription but I wasn''t allowed to do that. It automatically upgraded my account into Premium, which i don't use (I've been using...
  • herrlinkus
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Subscription and Payments - Update Details button dead

Trying to update my payment details, says I do not have any payment associated with my account. I was subscribed through iTurnes, just cancelled that because why would I pay more than 9.99. When I click on 'update details', I get nothing... EDIT* - J...

  • Newbie
  • Trying to update my payment details, says I do not have any payment associated with my account.   I was subscribed through iTurnes, just cancelled that because why would I pay more than 9.99...
  • 207 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 207 Views
  • 0 replies
  • 1 likes

Getting useless e-mail adverts

Hi, first of all, I don't understand why users of Spotify Unlimited don't have access to the offer three months Premium for the price of one - wouldn't you like to convince me (and others) to upgrade to a service that brings you twice as much money p...

  • Casual Listener
  • Hi,   first of all, I don't understand why users of Spotify Unlimited don't have access to the offer three months Premium for the price of one - wouldn't you like to convince me (and others)...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Login problems, facebook account

Hey! Since yesterday, I can't seem to login. I have my spotfiy account connected to my facebook account, but when I click "Login with facebook" (on the web) it says "It seems like you already have a spotfiy account connected to ". How should I interp...

  • Newbie
  • Hey!   Since yesterday, I can't seem to login. I have my spotfiy account connected to my facebook account, but when I click "Login with facebook" (on the web) it says "It seems like you alre...
  • 372 Views
  • 0 replies
  • 1 likes
  • Account
    Login
  • 372 Views
  • 0 replies
  • 1 likes

CAN'T LOG IN ON PC

I had no problems with Spotify up until yesterday, when I logged out and wanted to log back in, but it didn' let me (on PC). My username and password were correct and Spotify DID accept them, then seemingly it tried to open itself, but then nothing h...

  • Newbie
  • I had no problems with Spotify up until yesterday, when I logged out and wanted to log back in, but it didn' let me (on PC). My username and password were correct and Spotify DID accept them, then se...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Card details, need help to remove it.

Need help with removing my parent card details on spotify, when i try to cancel it it says i have successfully cancelled it, but when i go to my subscription again the card details is still there. Need help, start getting frustrated though.

  • Newbie
  • Need help with removing my parent card details on spotify, when i try to cancel it it says i have successfully cancelled it, but when i go to my subscription again the card details is still there. Ne...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Spotify family account

Hello !! Just made spotify family account and added 3 family members but none of them can redeem invite. All of them get same error about having allready premium or its a technical glitch ?? Pls help (they dont have premium account)

  • Casual Listener
  • Hello !! Just made spotify family account and added 3 family members but none of them can redeem invite. All of them get same error about having allready premium or its a technical glitch ?? Pl...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

lost playlist

When I logged into my account yesterday all my songs were gone! Is there a way to get them back?<br>Thanks, <br>Dean

  • Newbie
  • When I logged into my account yesterday all my songs were gone! Is there a way to get them back?&lt;br&gt;Thanks, &lt;br&gt;Dean
  • MattSuda
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Friends cant see my playlists

My friends cant see my playlists it says 0 playlists on it

  • Newbie
  • My friends cant see my playlists it says 0 playlists on it
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Premium, Can't Apply Student Discount

I tried to apply the student discount to my premium account by following these directions:https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium/?in=search Unfortunately, after step 3, I am forwarded to...

  • Newbie
  • I tried to apply the student discount to my premium account by following these directions: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium/?in=...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Premium
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Gift Card and Holiday Premium offer

Hi, so I received a $10.00 gift card for Spotify for Christmas and I wanted to know how I could use that card to pay for the $9.99 1mo + 2 free promotion that spotify has. I tried looking at the payment options and it's only through credit/debit card...

  • Newbie
  • Hi, so I received a $10.00 gift card for Spotify for Christmas and I wanted to know how I could use that card to pay for the $9.99  1mo + 2 free promotion that spotify has. I tried looking at th...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

spotify on my desktop wants me to log in twice

i have a connected facebook account. i bought the premium for .99 cents on my phone, and it works fine. i signed in on my computer, and downlaoded the player thing. it tells me to log in again, i clicked the facebook log in and then it opens a tab, r...

  • Newbie
  • i have a connected facebook account. i bought the premium for .99 cents on my phone, and it works fine. i signed in on my computer, and downlaoded the player thing. it tells me to log in again, i cli...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

" Oops, something went wrong" message when trying to upgrade to Student Premium

I got a new debit card, and my number that Spotify has on file is no longer in service, so, my student subscription ended. While I am trying to re-purchase spotify student premium, I keep getting the error message of "Oops, something went wrong". Hel...

  • Newbie
  • I got a new debit card, and my number that Spotify has on file is no longer in service, so, my student subscription ended. While I am trying to re-purchase spotify student premium, I keep getting the...
  • MattSuda
  • Spotify Star
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

3 Monate zum Preis zu je 99 Cent? Funktioniert bei mir nicht!!!

Hallo Leute, habe vor drei Tagen das erste Mal etwas von Spotify gehört. Im I-net nachgesehen und siehe da, gleich ein tolles Angebot entdeckt. Ich habe mich über die Werbung des Angebots registriert jedoch sagt mir die Website danach, dass ich schon...

  • Newbie
  • Hallo Leute,   habe vor drei Tagen das erste Mal etwas von Spotify gehört. Im I-net nachgesehen und siehe da, gleich ein tolles Angebot entdeckt. Ich habe mich über die Werbung des Angebots ...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
  • 200 Views
  • 1 replies
  • 0 likes

Still not activating

I registered last night and I keep trying to activate and still nothing happens

  • Newbie
  • I registered last night and I keep trying to activate and still nothing happens
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

student discount for a regular account

Hi, I'd like to get a student discount without cancelling my account and redoing it. Is there such a possibility or do I have to cancel my subscription and make a new one with a student voucher? Thanks in advance for the help..Cheers Chris

  • Newbie
  • Hi,     I'd like to get a student discount without cancelling my account and redoing it. Is there such a possibility or do I have to cancel my subscription and make a new one with a...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

3 meses por 0,99€ y tarjeta de regalo / 3 months for € 0.99 and gift card

Hola, he visto la oferta actual de pasar a premium por 0,99€ los tres primeros meses. La cuestión es que quiero hacer un regalo de una tarjeta premium de 6 meses, se puede disfrutar de los 3 primeros meses por 0,99€ y luego activar la tarjeta regalo ...

  • Newbie
  • Hola, he visto la oferta actual de pasar a premium por 0,99€ los tres primeros meses. La cuestión es que quiero hacer un regalo de una tarjeta premium de 6 meses, se puede disfrutar de los 3 p...
  • MattSuda
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! really annoyed - account has been reset!!!

hi all, merry xmas to you, sadly my worst present this year wasnt a pair of sandal socks, no, it was waking up to play my music through spotify and finding that my whole account had been reset, i have lost everything! I need someone to contact me as ...

  • Roadie
  • hi all, merry xmas to you, sadly my worst present this year wasnt a pair of sandal socks, no, it was waking up to play my music through spotify and finding that my whole account had been reset, i hav...
  • andedrunkard
  • Roadie
  • 940 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 940 Views
  • 4 replies
  • 0 likes

Help! All my music has disappeared!

I've just logged in to my account and all my saved/starred songs, playlists etc have all disappeared, it's like my profile has been wiped and there is no record of my history on there. I tried restoring my playlists but that only applies to deleted o...

  • Newbie
  • I've just logged in to my account and all my saved/starred songs, playlists etc have all disappeared, it's like my profile has been wiped and there is no record of my history on there.   ...
  • JustJam
  • Regular
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

Solved!! premium

hi there, i got spotify premium on my phone through spark and my question is "can i get premium on my laptop without paying double per month"?

  • Newbie
  • hi there,   i got spotify premium on my phone through spark and my question is "can i get premium on my laptop without paying double per month"?    
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes