Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I bought a giftcard today, and I've tried the code on the back off the card at lest 20 times, and it says that the code doesn't seem to be valid. I don't know what to do. I just spent a lot off money on this.
Good day, as a student in Germany i would like to upgrade my Spotify free to Premium. At this point I also would like to pay with a prepaidcard. Is it possible to combine this two options?
Last year I subscribed to Spotify Premium with my student discount. I want to continue using my student discount and apply the Spotify Gift cards I got for Christmas. It is unclear whether I am still even on my student discount and if I am able to us...
help me..why i'm still in premium account??..i need to save my money for my studying.. why i cant change my account from premium to free..i love this apps very much but reality is i need to own my money from now..soory because to leave SPOTIFY..just ...
i click the Subscription and Payment, and when i try to update my information, clicking on the link it doesnt do anything, it loads up and then does nothing. Im trying to get the student discount. I tried terminating my subscription so that i can sta...
3 months for 99 cents. That was my plan. But instead I am charged full price and now I'm **bleep**ed Cuz there's like 6 other things I need to buy but now no longer have the money.
The title says it all. My friend connected his facebook account to my spotify. Now it's asking me to add all his friends and it has his name and picture and its MY account. I purposely didn't sign up with facebook for this reason. Yes, I've clicked p...
Can anyone help me figure out how to allow Spotify to play for me here in Europe? I downloaded it back in the states but am in Europe for a good deal of time so it'd be nice to have it up and runnign again! Does Spotify usually take care of this? Gre...
I´ve changed my Email-adress on Facebook. Does it take a bit till it it actualized on my spotify account?
Did Spotify stop using Playmysong App? Cannot find in App Finder.
I did not have spotify premium until 2 days ago and I was purchasing it for the new discount (3months forpremium for .99). I kept going to the link but it wouldn't let me choose anything so I went to settings and paid the 12.99 thinking it would give...
I Used the 7 days free trial, now I upgraded to premium but I'm not getting it, I've tried to log out and reset, I've also tried to reinstall but still not getting the premium version. I don't know what to do now!The user ID on the receipt doesn't ma...
I have an account setup from before Facebook connections were required. I'm trying to tie this account to my Facebook account via my Windows computer and using Firefox to authenticate with Facebook. When I press the "Connect to Facebook..." button in...
This month i have been charged 3 times on the same day for spotify for some reason any reason why this is?
My tablet wont sync as "more than three devices are offline". I only have three devices so something must be wrong. Anyway, I have logged in and removed all devices to start over with the syncing. When trying to sync, Spotify still says that Ihave mo...
my username is just a load of numbers, this is really annoying because people cant serach for me within spotify? Ive never had the opportunity to set up a username, what can i do?!?
Hi Everyone, does anyone else have any advice regarding the activity feed, and it not essentially connecting? I am getting a "spinning wheel" and have literally gone to three different devices, only to have the desktop version just "spin" and my mobi...
Hello , I have a premium account that is gift from Vodafone for starting a new contract. My girlfriend is paying for premium at the moment. Is there a was for me to upgrade to family and pay the differance so we can both enjoy spotify premium at a di...