Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83258 Views

29 replies

0 likes

  • 83258 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104211 Views

10 replies

3 likes

Account
Login
  • 104211 Views
  • 10 replies
  • 3 likes

Charged by App Store AND Spotify??

I loved my free premium trial of Spotify so much that I just HAD to upgrade! But the only problem is, I'm getting charged by the App Store for 12.99 AND by Spotify for 9.99! Can someone tell me why this is and how I can fix it? I'd hate to have to ca...

Newbie

I loved my free premium trial of Spotify so much that I just HAD to upgrade! But the only problem is, I'm getting charged by the App Store for 12.99 AND by Spotify for 9.99! Can someone tell me why t...

MichaelW

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Spotify Student Discount

Hey guys, I am current university student at a school in the United States. I just saw that Spotify now has student discounts on their premium service, which I have been using for over 2 years. I got verified with my university information on the Spo...

Newbie

Hey guys,   I am current university student at a school in the United States.  I just saw that Spotify now has student discounts on their premium service, which I have been using for ov...

MichaelW

Community Legend

260 Views

1 replies

0 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Issues changing to student subscription

Hey guys, I seem to be having issues changing my subscription from a regular premium account to a student one. I have repeatedly visited the "Get Premium" student website the Spotify FAQ page keeps directing me to but everytime I log in I find no opt...

Newbie

Hey guys,   I seem to be having issues changing my subscription from a regular premium account to a student one. I have repeatedly visited the "Get Premium" student website the Spotify FAQ p...

MichaelW

Community Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Solved!! do I have to sign up for Premium again or is my card on record charged next month?

Looking for help here: do I have to sign up for Premium again or is my card on record charged next month? Last payment from my credit card didn't work, i'm back to Free version Credit card details are still on record and card is working, but there's ...

Newbie

Looking for help here: do I have to sign up for Premium again or is my card on record charged next month?   Last payment from my credit card didn't work, i'm back to Free version...

kbrooksc

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Account disabled after being charged twice a month

I created this account just to contact support about my regular account. I was being charged twice a month for my premium account so i disputed ONE of the charged and instead of just cancelling one charge, both were cancelled and my account was disab...

Casual Listener

I created this account just to contact support about my regular account. I was being charged twice a month for my premium account so i disputed ONE of the charged and instead of just cancelling one c...

kbrooksc

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Solved!! muliple devices running off 1 account at same time

Hi all,I've searched the forums and could not find a thread which is relevant to this.I am currently using an alternative music streaming service (which I shall not name) and I am very much interested in using Spotify after all the goodness I hear ab...

Casual Listener

Hi all, I've searched the forums and could not find a thread which is relevant to this. I am currently using an alternative music streaming service (which I shall not name) and I am very much i...

Wardman

Casual Listener

5262 Views

5 replies

0 likes

Account
  • 5262 Views
  • 5 replies
  • 0 likes

Free 30 Day subscription

Hello Spotify.I have a Free 30 Day subscription.Why do you always tries then to debit my credit card?Have subscription cancel.

Casual Listener

Hello Spotify. I have a Free 30 Day subscription. Why do you always tries then to debit my credit card? Have subscription cancel.

Carina

Community Legend

480 Views

3 replies

0 likes

Account
Free
Premium
  • 480 Views
  • 3 replies
  • 0 likes

Desvincular la cuenta de Facebook

He desactivado mi cuenta en Facebook, y no quiero perder mi cuenta de Spotify, pero no puedo ingresar a Spotify si no es por medio de Facebook, cual seria la solucion??, desactivar Spotify y crear ua nueva cuenta con otra cuenta de correo??

Casual Listener

He desactivado mi cuenta en Facebook, y no quiero perder mi cuenta de Spotify, pero no puedo ingresar a Spotify si no es por medio de Facebook, cual seria la solucion??, desactivar Spotify y crear ua...

robylehmann

Casual Listener

632 Views

2 replies

0 likes

Account
  • 632 Views
  • 2 replies
  • 0 likes

Upgraded to premium, still as free

I was automatically renewed for a premium subscription for 9.99, which came to 10.59. The bank took the money out this morning. I received no email and my account still says free. I want to know when I am going to be able to use this as premium since...

Newbie

I was automatically renewed for a premium subscription for 9.99, which came to 10.59. The bank took the money out this morning. I received no email and my account still says free. I want to know whe...

Carina

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

E-card not recieved

hey so can't find where to even contact someone about this...i recieved a reciept straght away and then no e-card. feeling annoyed...what can i do? TIA

Casual Listener

hey so can't find where to even contact  someone about this...i recieved a reciept straght away and then no e-card.  feeling annoyed...what can i do? TIA 

Carina

Community Legend

412 Views

4 replies

0 likes

Other
  • 412 Views
  • 4 replies
  • 0 likes

Purchasing Student Premium

I am trying to sign up for Spotify Premium with the student discount. Everytime I click the link, I get the error : Oops! Something went wrong, please try again. How do i resolve this issue? Is it because I didn't sign up for spotify premium with my ...

Casual Listener

I am trying to sign up for Spotify Premium with the student discount. Everytime I click the link, I get the error :   Oops! Something went wrong, please try again.   How do i resolv...

Carina

Community Legend

422 Views

3 replies

0 likes

Premium
  • 422 Views
  • 3 replies
  • 0 likes

What will happen to Unlimited-users?

Since Spotify has discontinued their 'Unlimited'-service a question arises. Where 'Unlimited'-users payed 5 euros for unlimited and commercial-free music, they now pay 5 euros for commercial-free music only. What will happen now 'Unlimited' has lost ...

Regular

Since Spotify has discontinued their 'Unlimited'-service a question arises. Where 'Unlimited'-users payed 5 euros for unlimited and commercial-free music, they now pay 5 euros for commercial-free m...

Technoidse

Casual Listener

5801 Views

22 replies

0 likes

Account
Subscription
Unlimited
  • 5801 Views
  • 22 replies
  • 0 likes

cannot change country

i ahve recently moved to canada but cannot change my country from the us any ideas?

Newbie

i ahve recently moved to canada but cannot change my country from the us any ideas?

MichaelW

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Expired Card

I have been receiving charges for premium service despite having intentionally allowed my credit card's expiration to lapse. I had been repeatedly prompted to enter a card upon this one approaching expiration, but I no longer wanted to continue premi...

Newbie

I have been receiving charges for premium service despite having intentionally allowed my credit card's expiration to lapse. I had been repeatedly prompted to enter a card upon this one approaching e...

MichaelW

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Premium

Premium service not working out on my phone

Newbie

Premium service not working out on my phone

MichaelW

Community Legend

371 Views

2 replies

0 likes

Premium
  • 371 Views
  • 2 replies
  • 0 likes

Reset account

is their a way to reset acoount to where i can start over?

Newbie

is their a way to reset acoount to where i can start over?

MichaelW

Community Legend

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

This is not what I wanted to

Hello good I wanted to give me high on spotify but in the offer of three months and were I to charged the 9.99 monthly I want to cancel it and return

Casual Listener

Hello good I wanted to give me high on spotify but in the offer of three months and were I to charged the 9.99 monthly I want to cancel it and return

MichaelW

Community Legend

261 Views

2 replies

0 likes

  • 261 Views
  • 2 replies
  • 0 likes

Log Out of All Devices

I'm having problems with Spotify. More specifically, the Log Out of All Devices button. I guess Spotify updated the account page, because I can't find the button anywhere. Anybody have any ideas on how to get back to that button? Thanks so much.

Regular

I'm having problems with Spotify. More specifically, the Log Out of All Devices button. I guess Spotify updated the account page, because I can't find the button anywhere. Anybody have any ideas on...

MichaelW

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

E-card not delivered

Hi there everyone! on friday (20140-11-28) i bought a Spotify e-card with 300 Sek (swedish money) and that enough for 3 months premium, i wanted to buy premium this way instead of subscribing and pay every month. however i have not yet received any c...

Casual Listener

Hi there everyone! on friday (20140-11-28) i bought a Spotify e-card with 300 Sek (swedish money) and that enough for 3 months premium, i wanted to buy premium this way instead of subscribing and pay...

mattiaslndstrm

Casual Listener

476 Views

6 replies

0 likes

Account
Other
Premium
Subscription
  • 476 Views
  • 6 replies
  • 0 likes